Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up8:08 AM, 27th June 2019, About 6 years ago
I don't want to be a killjoy here, but how would u ever manage if u ever owned a house & wanted to sell it? Ooh sorry, u can't take photo's, that's our personal possessions there.
You say the photos are out of date, but u won't let them take any up to date ones. Beggars belief. Move your Rolex watch off the side when photographer comes in then.
I'd let someone in at 7pm if it mean't a possible sale. But some tenants don't give a hoot about if the Landlord needs another tenant or buyer. The same Landlord that has housed u for so long. Some renters have no morals when they leave a house.
You'll learn all this if u ever buy a house & look back at how unreasonable u was.
I say this cause I'm in same boat now, have a HB tenant who don't work but don't want any viewings on the house for sale after 5pm, when 95% of all the people (working buying) can only make it.
Some tenants are on another planet.
It's a few weeks out your life of hassle. What if another You was out there wanting to look & You wasn't letting them.
3 Inspections over 7 weeks. Whoopee Doo end of the world. U want to try being a Landlord, get an inspection & then get a 5k fine cause the tenant has removed the batteries out the smoke alarm.
You say You don't want to be difficult. Well u used the word.
Recreation? What does that word mean? Do u mean relax or just recreation?
Ha ha I'm sorry to seem harsh as I normally don't try to slate people on here, but some people are in another world. And I know you've let some in, but What is it, you've had enough, there's been viewings, no one's took it so far, they can wait now till we've moved. As I said, some tenants will wake up IF THEY EVER buy a house & they HAVE TO BE MORE THAN REASONABLE or it don't sell.
Jim Fox
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Sign Up8:10 AM, 27th June 2019, About 6 years ago
Hi Samantha.
From what you say, it appears that you are trying to fulfill your duties as an outgoing tenant to have your property neat and tidy for viewings, which is ideal for your landlord.
As to refusing to allow viewings on certain days/evenings, your Tenancy Agreement should specify when viewings at the end of your tenancy can be carried out.
It really boils down to 'reasonableness', in that you and the landlords agent should be able to agree that say 2 evenings per week (on pre-agreed days) plus weekends can be used for viewings, as well as during normal working hours of weekdays.
As for taking photos of the rooms, again, I would suggest that this should have been carried out prior to the start of your tenancy, but if these need to be refreshed due to you having lived in the property for a number of years, then perhaps this is now necessary?
If so, then a pre-agreed date should be set for the photo session, to enable you to place any private/sensitive belongings in cupboards/drawers.
Once again, I feel its down to having an amicable discussion with your landlord or his agent, explaining your concerns, but offering to be as accommodating as possible, under the circumstances.
Blodwyn
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Sign Up8:16 AM, 27th June 2019, About 6 years ago
Hi Samantha
I suggest you follow Jim Fox's advice. Let Sweet Reason prevail?
The Barefoot Landlord
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Sign Up8:16 AM, 27th June 2019, About 6 years ago
The basis of a 'tenancy' is the tenants right to exclude others, otherwise it would be like a licence or lodgers agreement.
Its nice if a tenant helps but, even if it is in the ast, the tenants have the right to refuse access.
TC
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Sign Up8:19 AM, 27th June 2019, About 6 years ago
Hi Samantha, I agree with Jim, it's about both sides being reasonable. With my tenants that are leaving, I just have a phone call with them and agree what can and can't be done and then pass the instruction to the agent copying in the tenant. This way everyone is respected and things tend to run smoothly (well they have done for me over the last 22 years anyway!) Why not have a chat with your landlord if thats possible in this case...
Mike W
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Sign Up8:53 AM, 27th June 2019, About 6 years ago
Hi Samantha, You asked some reasonable questions and have received a range of views. It all comes down to what is reasonable. Unfortunately it is a 3 party situation whereby an agent is acting for the landlord and appears to be acting in their (the agent's) own interest. So some thoughts.
You are paying rent and I'm sure your contract will say that you, in return for the rent payment, are entitled to the peaceful occupation. Then at the end of your tenancy there will be a clause covering viewings. It is important that you read that clause. I suspect that there is no clause in your contract which requires you to allow photos. I use the word requires. You may allow it but I suspect you have the right to refuse. One res ponder has made the comparison with selling the property. I do not see the comparison other than there is some logistical similarity. A seller has a financial interest to present. You do not. But you may wish to be reasonable and understand his position. As a reasonable landlord, he may understand your position: win - win. As a landlord I have always recognised this and carefully liaise with the tenant to agree what can and cannot be done. I restrict viewings to fit in with the tenant whether I am selling or re renting. For example I try to batch viewings on one day over 1-2 hours depending on how many interested parties I have. Since my properties tend to go quickly both I and the tenant can fully co-operate. Both, in my opinion, are reasonable.
To answer your specific questions:
1. It depends. If your contract says they have the right, then it would be whether it was reasonable if there are a multitude of requests or their were sound reasons for you to say no.
2. I think that is reasonable if you have had multiple requests and it is being disruptive for you. (Keep records)
3. Yes and put it in writing. I am always surprised that security is an aspect which is not seriously considered in the process of advertising ....
4. No, particularly if you have told them no AND there is nothing in your contract which specifically says they have that right. If they do take photos then I suggest you report them to the agents regulator and write to them saying that you hold them responsible for any loss you may incur as a result of your loss of security. There are legal aspects here.
5. Yes if you have reason to believe that they have no legitimate reason for the inspection. To put this into perspective: As a bachelor (many years ago) an agent requested an inspection. I took time off work to be at the property. The inspection took an hour and was 'kind of formal' with clip board etc. Two weeks later I had another request. I contacted them to ask why they now wanted another. They said they had not done an inspection two weeks prior. I took another day off work. The same person came round with the clip board. Nothing was noted. Only this time when the agent moved to leave I said they could not leave unless they signed a piece of paper saying they had undertaken an inspection at time and date. (It was many years ago when technology was not as it is today.) There was an impasse for a few minutes. She eventually signed. I never had another inspection for the next three years (when I left). When I told the landlord he was very apologetic. Incompetent agent.
Harlequin
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Sign Up9:28 AM, 27th June 2019, About 6 years ago
I generally carry out my own viewing but in a recent tenancy change I did use agents and found that they like to deal directly with the tenant - which means calling/texting to say that they are coming which with a couple of agents engaged meant many viewings which were unsuccessful as the tenant was unhappy and obstructive (he was anyway) and had an issue about the viewings because of his own 'personal belongings' (a very large sofa and TV). It ended up pretty disastrous and carried on for a month as he'd deny access to arranged viewings. I found that the agents were very unhelpful in continuing to arrange viewings - a very vicious circle. Had there been just one or two 'good' viewings (where the prospective tenant had been allowed to relax or look out of the window) it would have gone quickly. I was also not aware for a couple of weeks that the agents were doing this, they'd arrange a viewing either do the viewing with a stroppy tenant or be denied access but not feed back to me. So my suggestion is to deal directly with the landlord and arrange certain days (and this will include early evenings) when viewings can be done. Don't be too precious about your 'personal belongings' it's the layout and size that a new tenant is looking at.
I did have one flat that was proving difficult to let - when I went around to check I found 3 guinea pigs in a long run taking up a third of the floor space things very untidy and scruffy. Once the pigs went and the place given a smarten up it went to the next viewer so if it you do present well it could avoid a long stream of viewings.
Seething Landlord
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Sign Up9:36 AM, 27th June 2019, About 6 years ago
The right to quiet enjoyment means that the tenant is in control of who can enter the premises, regardless of what it says in the tenancy agreement.
Frederick Morrow-Ahmed
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Sign Up13:09 PM, 27th June 2019, About 6 years ago
I believe the right to quiet enjoyment overrides every other clause. No one can come into the property without your permission while you are still a tenant. You could potentially call the police if anyone tried to force their way in. But that said, most landlords and tenants have a good relationship and do this on a reasonable basis.
The Barefoot Landlord
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Sign Up16:38 PM, 27th June 2019, About 6 years ago
That is correct, the only way a landlord can go back into his property is with your permission or a Court order.
However, we are all human beings! If there is a convenient time for viewings let the Landlord know ...... agreement between landlord and tenant overrides the tenancy clauses