Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:28 PM, 12th September 2019, About 5 years ago
Hi Jennifer,
My concern here is that they are obviously trying to use the Deregulation act to stop you serving a Section 21.
Please see "Retaliatory Eviction and the Deregulation Act 2015"
>> https://www.property118.com/retaliatory-eviction-deregulation-act-2015/
And "What does the Deregulation act 2015 mean for Landlords?" >> https://www.property118.com/what-does-the-deregulation-act-2015-mean-for-landlords/
Retaliatory eviction
The Deregulation Act 2015 contains provisions suspending the operation of section 21 in order to protect a tenant against retaliatory eviction.
Retaliatory Eviction occurs where a landlord takes steps to evict a tenant because the tenant has complained about the condition of the property, rather than carry out repairs.
The new process means that the tenant has to put in writing to the landlord his/her complaints about disrepair. The landlord has 14 days to respond to the tenant, setting out when they will access the property, look at the remedies and carry out repairs.
If the tenant isn’t satisfied and the landlord hasn’t carried out the repairs, the tenant can make a complaint to the local housing authority. Local councils have been given the power to serve an enforcement notice on the landlord, setting out “a reasonable timescale” for improvement works to be carried out. Landlords served with an Improvement Notice cannot issue a section 21 within six months of an enforcement notice being served.
I would recommend you seek profession legal guidance from Paul Shamplina's team at Landlord Action or The Sheriffs office. There are contact forms at the bottom of both the above articles.
Reluctant Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:00 PM, 12th September 2019, About 5 years ago
Reply to the comment left by Neil Patterson at 12/09/2019 - 15:28
Hi Neil - thanks for your response. No one has attempted to stop me serving one. I am just wondering if it is worth serving one myself if it is going to be perceived as retaliatory. It isn't at all. I have evidence to show that I have asked the tenant since Oct 18 to clear up the house etc. It wasn't until I issued a Section 8 citing rent arrears and we went to court that invoked a duty solicitor appointed on the day to represent her, ask about repairs. The bandwagon was well and truly jumped on then by her appointed representative to make the issue of repairs something more than it was (no disrepair in evidence). While this counterclaim for disrepair plays out in court, the issue of tenant neglect still goes on as a sideline. Her representative is aware of the communication between ourselves and the tenant and clearly they wont want to bring the subject up as it shows the tenant in a bad light - but - the reality is she is really making the house go into disrepair by her inaction since Oct 18 to now and it is not getting any better. What can I do? While I do not have to state the reason for it, I am happy to do so as it completely relates to tenant neglect BEFORE the counterclaim was issued - surely by definition the timescales show this cannot be down to retaliation but reality?
Luke P
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:08 PM, 12th September 2019, About 5 years ago
This won’t be helpful in any way, but I genuinely want to know your answer…why did you not just issue a s.21 in the first place? Why doesn’t everyone just use s.21 (arrears or no arrears)? Two weeks over two months (which can be creatively cut down) is not worth the possibility of ending up in this mess.
Deregulation Act (2015) states:
“A section 21 notice given in relation to an assured shorthold tenancy of a dwelling-house in England is invalid where—
(a) before the section 21 notice was given, the tenant made a complaint in writing to the landlord regarding the condition of the dwelling-house at the time of the complaint,
(b) the landlord—
(i) did not provide a response to the complaint within 14 days beginning with the day on which the complaint was given,
(ii) provided a response to the complaint that was not an adequate response, or
(iii) gave a section 21 notice in relation to the dwelling-house following the complaint,
(c) the tenant then made a complaint to the relevant local housing authority about the same, or substantially the same, subject matter as the complaint to the landlord,
(d) the relevant local housing authority served a relevant notice in relation to the dwelling-house in response to the complaint, and
(e) if the section 21 notice was not given before the tenant’s complaint to the local housing authority, it was given before the service of the relevant notice.
‘Relevant notice’ means—
(a) a notice served under section 11 of the Housing Act 2004 (improvement notices relating to category 1 hazards),
(b) a notice served under section 12 of that Act (improvement notices relating to category 2 hazards), or
(c) a notice served under section 40(7) of that Act (emergency remedial action)”
Having read the exacting process above, which doesn’t seem to be the case with you, I don’t think you’d be prevented from serving a s.21. Two months takes you to mid-Nov, plus wait-time for a Court date. You really do need that ‘creativity’ I mentioned earlier.
RichDad
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:11 AM, 13th September 2019, About 5 years ago
We had a difficult tenant (last one out of an HMO that we needed major upgrades ahead of the new HMO regs from Oct 2018). His legal aid solicitor also used the disrepair and counterclaim route against our s8 (arrears and possession) claim, delaying that process in ways that kept causing adjournments.
We then started a new s21 process (just for possession), and the solicitor then forced the court to combine the two processes, in such a way that it caused more adjournments.
A new judge agreed to consider the s21 first, and upheld a previous s21 judgement in our favour, despote the sol's arguments trying to derail s21 on procedural steps (we had all the evidence).
This then gave us leverage to have the tenant agree to drop the counter-claim in exchange for our dropping the s8 arrears claim, and to get a couple of weeks extra to vacate. The tenant did leave on the day the judge had set (with our agreement), but the fact that the tenant had noticed of the eviction date from the bailiffs must have helped.
In summary, in our case the s21 *did* help us with the s8 and counter-claim, but you will need plenty of evidence to make sure the s8 can't be overturned. Your sols will want to charge double for dealing with two claims (s8 and s21) even though it's actually the one situation.
Chris @ Possession Friend
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:46 PM, 13th September 2019, About 5 years ago
Don't use Solicitors - is the moral of the story.
PossessionFriend.uk
There are other options, we've got Disrepair counter claims ongoing - it is possible to win some of them you know.
If the disrepair is such that Local Authority would Not consider serving an Improvement Notice, then Retaliatory eviction won't apply.
You need good advice and competent, bold handling of the matter.
Michael Barnes
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up1:05 AM, 14th September 2019, About 5 years ago
There is nothing I know of in legislation that says a S21 notice is invalidated by any legal action by the tenant.
Issue one now.
If it turns out on legal advice that legal action by the T invalidates it, then you do not take it to court.
Reluctant Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:45 AM, 17th September 2019, About 5 years ago
An update....I checked over the Deregulation Act and found there is no reason why I can't issue a S21 as I have detailed the reasons as a direct result of tenant responsibilities (lack of) and in total deference to using the property in a 'tenant like manner'. (despite not having to give a reason at all). A S21 is winging its way to the tenant as I write...thanks for the feedback all 🙂
Luke P
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:14 AM, 17th September 2019, About 5 years ago
Reply to the comment left by WP at 17/09/2019 - 08:45
Unfortunately you won't beat the S.8/counterclaim to Court with it though.
Reluctant Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:39 AM, 17th September 2019, About 5 years ago
Reply to the comment left by Luke P at 17/09/2019 - 11:14
True, but the counterclaim is unwarranted and we are looking to get it struck out. At least issuing a S21 means I will have a tenant leave date at some point - which if I am lucky will be before the trial date set for the counterclaim to go before the judge. Ever hopeful! lol!
Reebokronnie
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:32 PM, 13th February 2020, About 5 years ago
Reply to the comment left by WP at 17/09/2019 - 11:39
hi, im ging trhought eh exact same thing i would love to know how you got on