Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Queen Victoria
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Sign Up22:14 PM, 18th November 2019, About 5 years ago
Reply to the comment left by Jim S at 18/11/2019 - 20:47
Gosh. Thanks for that. I didn't know. If I were a tenant I would feel very uncomfortable with that. Would you be ok with it?
Queen Victoria
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Sign Up22:21 PM, 18th November 2019, About 5 years ago
Reply to the comment left by Queen Victoria at 18/11/2019 - 22:14
Ah, I see it now (I have copied the relevant section from pg 40 below for ease). It seems that the purposes to which a bank statement might be used as evidence is 1. proof of address and 2. proof of income. In both cases presumably it would be in order for the tenant to redact all on the statement but the relevant info; that would be less intrusive.
Reasonable requests for information
Q. Can I retain a tenant’s holding deposit if they do not provide all the
necessary information to carry out referencing checks?
You should to take all reasonable steps to engage with the tenant by responding
promptly to any queries and making clear which information that they must provide in
order for a tenancy to proceed. Similarly, a tenant should respond promptly to any
reasonable request for information in respect of the tenancy. This is likely to include:
• proof of ID: passport or any other official form of ID
• proof of residence: recent bank statements, utility bills or voter registration
confirmation or council tax statements
• credit check: you can ask a tenant for any information required in order to
carry out a credit check – you should explain the credit worthiness
requirements and ask the tenant to disclose any relevant information
• proof of income: recent bank statements, employer contact details, signed
contract of employment or a letter from a tenant’s employer
Ian Narbeth
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Sign Up14:35 PM, 19th November 2019, About 5 years ago
Reply to the comment left by Queen Victoria at 18/11/2019 - 19:08
Queen Victoria, amused. Geddit?
You seem to be taking a contrarian, somewhat academic position. Not one of over 150 tenants in the past six years has asked for sight of bank statements.
I have no problem with prospective tenants talking to current tenants about us as landlords and how we look after our tenants and the property. However, it is not pertinent to see our bank statements.
As mentioned previously every tenant is free not to take the property. My gaff, my rules.
Queen Victoria
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Sign Up16:43 PM, 19th November 2019, About 5 years ago
Reply to the comment left by Ian Narbeth at 19/11/2019 - 14:35
I didn't geddit but I do now - yeah, good one. I've never been asked either but then I haven't/wouldn't ask prospective tenants either - I'd feel it was too intrusive. Hey, if I rented from you it would be my gaff then and they'd be my rules !
paul robinson
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Sign Up10:51 AM, 20th November 2019, About 5 years ago
Reply to the comment left by Ian Narbeth at 18/11/2019 - 15:35
Hi Ian,
Just to pick up on the latter part of your response above.
You talk about a tenant agreeing with a landlord £50 assignment fee and then latter complaining to the LA saying that it should have been £30.
Wondered what is your take on a landlord agreeing in writing, a reasonable, but higher than £50 assignment fee with a tenant - based on the actual time it takes to properly and professionally manage an assignment in a shared rental
Do you feel that written agreement of a higher assignment fee would negate any later investigation/action by a LA, should a tenant decide in retrospect to raise a concern over this?
From experience in my shared rentals, 99% of my professional tenants have been happy to pay a reasonable assignment and would not expect their landlord to be out of pocket because of a change in circumstance that requires them to move out early. Especially as we usually have a very good relationship I always assist with find a replacement, despite contractually being their responsibly.
What the Act doesn’t consider (along with many other aspects) how about a tenant who relocating with work and their company are paying full relocation costs. Is it really fair and reasonable for a landlord to just be paid £50 assignment fee when in reality it costs him between £100 to £150.
Ian Narbeth
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Sign Up11:09 AM, 20th November 2019, About 5 years ago
Reply to the comment left by paul robinson at 20/11/2019 - 10:51Hi Paul
Actually, I wrongly referred to assignment. It's early terminations that cause an even greater problem. On re-reading para 6(2) of Sch 1 to the TFA it allows a payment of the greater of £50 or the reasonable costs of the person to whom the payment is to be made in respect of the variation, assignment or novation of the tenancy. So £50 will be OK but a higher figure is open to challenge. I should have said £75 and £50 in my example.
For early termination, para 7 applies and 7(2) refers says that "if the amount of the payment exceeds the loss suffered by the landlord as a result of the termination of the tenancy, the amount of the excess is a prohibited payment".
6(2) refers to "reasonable costs". 7(2) refers to "loss suffered" which is different in law.
I agree with your approach and most of the time landlords will be safe. First because tenants are happy to pay a "reasonable amount" to get out of a liability. Second because many will not be aware of the TFA. Third, because they won't want to spend hours trying to recover a few pounds after they have left and fourth because the Councils will not want to spend hours of officer time dealing with complex arguments over a few pounds.
One of my gripes is that the Act is so one-sided. It could simply have said in this context (where the landlord is usually doing the tenants a favour) that if the charge was found to be a prohibited payment the remedy was that the landlord had to repay it, possibly with interest. Instead the remedy is to fine the landlord up to £5000 for a first "offence" and up to £30,000 for a second within five years and for him to be placed on the rogue landlords' register (which may mean losing your licence from the Council, which may mean severely damaging your business). The Act is completely over the top and provides a disincentive to landlords to assist tenants.
Paul Fay
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Sign Up20:38 PM, 11th December 2019, About 5 years ago
Reply to the comment left by Steve Masters at 15/11/2019 - 11:26
For there to be a contract there needs to be consideration (payment). Requiring a potential tenant to source information at no cost is not requiring them to enter into a contract.
Kate Mellor
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Sign Up21:20 PM, 11th December 2019, About 5 years ago
Reply to the comment left by Paul Fay at 11/12/2019 - 20:38
Thank you Paul! Sometimes we overlook the basics when we start knotting ourselves up trying to interpret legislation 😂
Ian Narbeth
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Sign Up10:45 AM, 12th December 2019, About 5 years ago
Paul
I don't think that's right. In law consideration for a contract does not have to be payment of money. Consideration is "detriment moving from the promisee" (sorry for the legalese and I won't write an essay here about it). Broadly it means that the party to whom a promise of some benefit is made must do something to his or her detriment. E.g. "If you provide personal information about yourself, name, age, home address, employment status, how long you have lived in your current address etc., I will provide a credit check." You don't pay me but you have to provide the information (detriment).
Section 1(2) of the Tenant Fees Act says: "A landlord must not require a relevant person to make a prohibited payment to a third party in connection with a tenancy of housing in England."
Section 1(3) says: "A landlord must not require a relevant person to enter into a contract with a third party in connection with a tenancy of housing in England if that contract is—
(a) a contract for the provision of a service, or
(b) a contract of insurance."
There is no mention of payment in 1(3) which suggests that payment is not required. If the tenant has to go online to get the "free" information they will probably have to accept the terms and conditions of the service provider. That of itself may constitute making a contract.
I accept we are getting into the realms of the abstruse and I very much doubt that Councils will be interested in pursuing such cases even if tenants can be bothered to complain. The problem of course, from a landlord's perspective, is that once a complaint is initiated, his best outcome is to waste a lot of time and not get fined.
Dealing with the Tenant Fees Act is like wading through a vat of treacle.
Kate Mellor
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Sign Up18:40 PM, 12th December 2019, About 5 years ago
Whilst I appreciate your point that consideration can be other than monetary, I don’t agree that there is anything that could be construed as consideration (or detriment) to using a free credit reference agency & I’d personally have no qualms with the risk of it being complained about.
The benefit obtained by the agency for providing a free service to the user is via revenue raised by targeted advertising which the user may or may not respond to. The personal information you mentioned is being provided to the user & not by the user. The site offers links for the user to access the extra services offered by the advertisers, if they wish to. There can be no detriment to a service being available where no obligation exists to use it. That’s my take for what it’s worth anyway.