Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
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__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Yvonne Francis
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Sign Up13:03 PM, 18th May 2017, About 8 years ago
Reply to the comment left by "CouncilTaxGuy " at "18/05/2017 - 07:30":
Hi Craig
I don't know how these websites work but the first quote of mine you used was the one before I edited the message. However there was very little difference but I'm left wondering if the unedited version goes to email as on my emails you have said on your 7.30 post, 'The main issue I used to see (I worked in the council tax recovery for a decade) was....' but this does not appear on your 7.30 post and was possibly edited out?
If you have worked for the Council Tax department then that explains a lot. However Councils don't decide the law, the Courts do (much to Trumps cost). If you look on Mandy's link and go on the first blog 'How do I determine whether my property is an HMO for council tax purposes' then you will see the case of Goremsanda and The London Borough of Harrow. Whatever the Council may try or do, when push comes to shove the Courts will determine issues.
I once had Council Tax put on one of my houses because the tenants I had where in their third year and ceased to become students for the last six weeks of the tenancy. I only knew about it because they asked me for advice. I told them to keep arguing and eventually the Council backed down. It's interesting that the Council billed them and not me! My son when he was a student living with one sharer who worked was taken to court for non payment. He was living in a house which clearly could have been classed as a HMO as it was after 2004, but it was the tenants taken to Court and not the landlord.
Councils in my experience go well beyond their rights. Twenty five years ago my Council tried to bankrupt me by requiring me to carry out, what eventually (proved by experts) where unnecessary building works and all the fire precautions a HMO may require. I took them to the County Court and had to go as 'litigant in person' due to the expense. To cut a very long story short after a year of waiting for a court hearing they told me to make my own agreement which they would sign and reimburse my expenses. At least the definition which was 'single household' and changed in 2004 to 'unrelated' made things clearer.
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Sign Up13:30 PM, 18th May 2017, About 8 years ago
I believe an email goes out as soon as a post is submitted and doesn't reflect any changes made after that.
I have never said that the council could do as they wish, they need to follow the legislation but there is often more than one reading of the legislation and the council are required to make a decision on the facts as they see them. The system is set to allow appeals in these case, where required.
Goremsandu and The London Borough of Harrow was a specific case which doesn't crop up very often- the tenants were found to have rented the whole property as the conservatory wasn't excluded, they only allowed the landlord to continue to use it. If they had an agreement which had specifically rented the property less the conservatory then it would have a HMO as they did not then rent the whole property (as per part b of the Class C property definition). Like everything else in legislation the council had their reading and the landlord had their reading, as is both their own rights. If the law was perefectly clear we wouldn't need lawyers to argue cases.
The valuation tribunal (wrongly in my opinion - and ultimately in the High Courts as well) read the legislation the same way as the council and the appeal to the high court was made for a final verdict - the court was likely to always come out on one side or the other and found for the landlord. They could have found for the council but decided not to, this is how the system was designed to work in a dispute and it did so nicely.
The local authority are quite right to remove the exemption if the occupiers of your property ceased to be students as the the exemption was no longer applicable if all occupiers were no-longer full time students, even if only 6 weeks before the end of the tenancy. Attributing the liability correctly is a further issue but that was independent of the exemption issue.
Any changes in the Housing Act 2004 for HMO's are separate of council tax - council tax has always had it's own definition of a HMO and this doesn't always have to match up with a HMO for licensing/planning purposes. Without knowing the exact information the council had the specific case cannot be commented on in depth.
Craig
Yvonne Francis
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Sign Up18:25 PM, 18th May 2017, About 8 years ago
Reply to the comment left by "CouncilTaxGuy " at "18/05/2017 - 13:30":
If the case in the high courts was won by the landlord then whatever your view right or wrong then that's the ultimate authority every one has to look to. It is clear in a shared tenancy even though it had problems arising from the conservatory that the council cannot make this a HMO for council tax purposes. In fact the problem of the conservatory and any arising doubts strengthen the case in my eyes.
There are loads of sites including the one posted by Mandy, supporting my argument. Are they wrong in your view? Are they fake info!
My concern is for Josh and if he believes you in your opinion that councils can make landlords liable for CT even in a shared lease. And consequently does not give himself a fair chance to even begin to get himself out of a difficult situation.
If I where Josh I would weigh up the odds financially and get legal advice to see if his clause of admitting liability for council tax could be overturned by the deception of his tenants claiming to be students, if the info. they provided at the start of the tenancy, could prove deception.
Romain Garcin
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Sign Up9:25 AM, 19th May 2017, About 8 years ago
The landlord may be liable for Council Tax even in a 'shared lease', Craig very clearly quoted the law that states it.
This may be what the council relies on to deem the property a HMO for council tax purposes. What Craig is saying is that this should therefore be checked and then, as the case may be, it should be shown to the council that this isn't in fact the case.
Liability for council tax is set in law. The tenancy agreement cannot change the position.
The only thing the tenancy agreement can do is make one party liable to reimburse the other.
Yvonne Francis
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Sign Up11:28 AM, 19th May 2017, About 8 years ago
Reply to the comment left by "Romain Garcin" at "19/05/2017 - 09:25":
The 'law' is not determined by the Council but by the High Court. Any Council trying to go beyond this will run the risk of being taken to Court and very likely losing if a precedent has been set.
I will try the link to my Council at Oxford and just in case it fails to go through properly then the relevant parts are:-
'The tenant (or tenants) is responsible to Council tax when you rent the whole property to one person or family, or to joint tenants. We send the bill to your tenant(s)'
'If you rent out the property to several people, and they each have an individual tenancy agreement to occupy only part of the building called a 'house in multiple occupation' (HMO) you are responsible for paying the Council tax. We send you the bill.'
https://www.oxford.gov.uk/info/20165/council_tax_information_for_landlords/160/landlord_responsibilities_for_council_tax
Romain Garcin
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Sign Up12:29 PM, 19th May 2017, About 8 years ago
The law is primarily determined by Parliament and the government.
What Craig quoted is the exact wording of the relevant statutory instrument that defines special cases pursuant to an Act of Parliament.
It is therefore beyond argument.
The precedents quoted here do not correspond to the same scenario.
This is a rare scenario and most websites focuses on common cases and don't go through the law in minute details.
Yvonne Francis
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Sign Up11:46 AM, 20th May 2017, About 8 years ago
Reply to the comment left by "Romain Garcin" at "19/05/2017 - 12:29":
So you are seriously telling me the guild lines on Oxfords council's website is incorrect and like other websites 'don't go into the law in minute detail' and the high court judgement in the case of Goremsandu and the London Borough of Harrow count for nothing. I've had two large HMO's for nearly forty years and have seen many changes, even the poll tax!. The council treat me along the guild lines of their website. They open accounts for my tenants and bill them with an exempt notification in September and again in April, the beginning of the financial year. When once the council tried to bill the tenants when one group failed to be students for the last six weeks of their tenancy they billed them and I only knew about it because they asked for my advice. Was I really expect to pay a bill in their name?
There was a time when utility bills were the responsibility of the landlord if the tenants failed to pay. There was endless publicity given to landlords who got caught in this trap. As you must know this is no longer the case. I don't see endless publicity of landlords caught in this trap with council tax, although this point is a sideline.
I can only think that somewhere along the lines this point between Craig and now you has developed crossed wires. If what you are saying is right then Josh has no hope of getting around his council tax problems, but if I'm right he has (right that is in practise). I'm only out to help Josh and I firmly believe I am right in practise, which would give him some chance.
Josh Ellicock
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Sign Up16:20 PM, 20th May 2017, About 8 years ago
Thanks all, having read all of the comments I am a little confused to the say the least. The council (Charnwood Borough Council) are not being at all helpful and are simply stating that because the property is a HMO (3 or more unrelated individuals) and the council tax account is in my name not the tenants, I am liable for the council tax, end of story.
The 3 tenants are however under a single tenancy agreement so I am not sure if this actually means they are responsible for the council tax and this overrides any clause in the tenancy agreement which says otherwise. What do people suggest as a way of taking this further with the tenants. As far as they are concerned they believe the tenancy agreement means they are free from any council tax responsibility.
Josh
Romain Garcin
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Sign Up17:46 PM, 20th May 2017, About 8 years ago
Craig had put you on the right track but it seems that this was lost along the way.
What matters is the definition of HMO for council tax purposes, i.e. Class C, which definition was also given by Craig.
You would therefore need to get back to the council along those lines and to explain that your property does not match those conditions.
But if your tenancy agreement states that you are liable for council tax then you have to refund the tenant for any council tax they may be liable for. So in the end it may not make a difference for you to convince the council that your tenants are liable.
Yvonne Francis
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Sign Up10:14 AM, 21st May 2017, About 8 years ago
I presume you have paid the council tax on the tenancy ending July this year? Your last sentence says ending 2016 which I presume is a mistake. I presume you wish to know whether or whether not you should have been billed and if not if you have a good case to claim back from your tenants and to clarify it for future tenancies. Your lease obviously complicated things when you made yourself liable on the lease and I think you need some legal advice if that's financially worthwhile. But the issue as to whether your council accept you are not liable for CT under a shared lease is another question which needs solving before you can proceed further.
You have not said if you have or require a license which in some areas is now down to three or more but I believe The Environmental Health who issue Licenses and the council tax department work on different rules. EH since 2004 work on 'unrelated tenants' and the council tax as far as I can see work on the benchmark EH used before 2004 which is 'households'. If the council have told you you are a HMO then they may be referring to the guidelines of EH and not the council tax department. If you click on to the link and go through 'Council Tax for flats.bedsits and shared houses' highlighted in red:-
http://www.charnwood.gov.uk/pages/whoisliabletopaycounciltax
They state council tax is the responsibility of the landlord 'where the dwelling has been adapted for more than one household'. However if your shared tenancy forms only one household you are clearly not liable as a landlord. A definition of one household or single household is:-
http://www.gov.uk/guidance/definitions-of-general-housing-terms
A shared tenancy can fairly easily be a single household. Let to a group who all ready know each other, only one total rent, even unlocked doors etc. I took my EH council department to court over whether or whether not I was a HMO twenty five years ago because the benchmark at that time was 'single household'. It was agreed I was not a HMO. Although the benchmark for HMO's was changed for the EH department it looks as if for council tax departments it has not
As I have also said in an earlier post my council tax bills for my shared tenancies are in the name of the tenants. You do have to inform them of the change over of tenancies otherwise they will bill you. They billed me once when I failed to inform them and when I did inform them they were perfectly happy to bill the tenants. I'm sure that if I was liable they would bill me in the first instance and if they where students I would have to provide the proof which I gathered from my tenants. But it simply does not work like that and my tenants have to work with the council directly.
You have clearly been dealt a raw deal from these tenants. May I wish you good luck with dealing with all this.