Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Fed Up Landlord
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Sign Up12:32 PM, 24th April 2020, About 5 years ago
This is a long one folks so bear with me. I am not a solicitor although I have legal experience in both civil and criminal law. Please use the below as you see fit.
I have applied for exemptions on 2 properties using this and am awaiting a reply.
"Application for a Council Tax Exemption under Paragraph 3 (Class “G”) of The Council Tax
(Exempt Dwellings) Order 1992.
1. Legislation Applicable to Council Tax Demands
Council Tax is payable on dwellings in accordance with Sections 17-22 of The Council Tax (Administration and Enforcement) Regulations 1992 Statutory Instrument 613 of 1992 which came into force on the 1st April 1992 alongside the provisions of the Local Government Finance
Act 1992 giving local authorities powers to levy council tax. Section 4 of that Act states:
“Dwellings chargeable to council tax. Council tax shall be payable in respect of any dwelling which is not an exempt dwelling. In this Chapter—“chargeable dwelling” means any dwelling in respect
of which council tax is payable; “exempt dwelling” means any dwelling of a class prescribed by an order made by the Secretary of State”
(3)For the purposes of subsection (2) above, a class of dwellings may be prescribed by reference to such factors as the Secretary of State sees fit.
(4)Without prejudice to the generality of subsection (3) above, a class of dwellings may be prescribed by reference to one or more of the following factors—
(a)the physical characteristics of dwellings;
(b)the fact that dwellings are unoccupied or are occupied for prescribed purposes or are occupied or owned by persons of prescribed descriptions.
2. Legislation Applicable to Council Tax Exemptions
The Council Tax (Exempt Dwellings) Order 1992 - Statutory Instrument 558/1992 came into force from 31st March 1992. Paragraph 3 states:
“A dwelling is an exempt dwelling for the purposes of section 4 of the Act ( The Local Government Act 1992) on a particular day if on that day it falls within one of the following classes–
“Class G: an unoccupied dwelling the occupation of which is prohibited by law, or which is kept unoccupied by reason of action taken under powers conferred by or under any Act of Parliament,
with a view to prohibiting its occupation or to acquiring it”
The Council Tax (Exempt Dwellings) (England) (Amendment) Order 2012 amended the 1992
Order as follows:
“Amendment of the Council Tax (Exempt Dwellings) Order 1992 2.—(1) The Council Tax (Exempt
Dwellings) Order 1992(2) is amended in accordance with paragraphs (2) and (3). (2) In article 2, omit paragraph (2). (3) In article 3, omit classes A and C.”
Article 2 paragraph 2 of the 1992 Order states:
(2) For the purpose of determining the last occupation day, any period of less than 6 weeks within
which the dwelling concerned was occupied shall be disregarded”
Article 3, classes “A” and “C” are:
Class A:
(1) a dwelling which is and has been both unoccupied, other than for any period of less than 6 weeks, and substantially unfurnished fora period of less than 6 months since–
(a) the effective date of any alteration of the valuation list arising from the carrying out of
relevant works; or(b) if there has been no such alteration of the list because relevant works were carried out before 1st April 1993, the date of completion of such works;
(2) in paragraph (1) “relevant works” means the erection or structural alteration of or repair
works to the dwelling”
Class “C”
a dwelling which is unoccupied and has been so for a period of less than 6 months since the last occupation day and which is substantially unfurnished and has been so throughout that period;
Note: These amendments have not affected Class “G” Exemptions other than to make the total period of exemption countable from the first day and not subject to the six week rule.
3. The Coronavirus Act 2020 and Associated Legislation
The Coronavirus Act 2020 received Royal Assent and became an Act of Parliament on the 25th March 2020 following a televised newscast by the Prime Minister advising the country of the 3-week lockdown on the 23rd March 2020. This made general and specific law in relation to the control of coronavirus. Alongside this, The Health Protection (Coronavirus, Restrictions (England)Regulations 2020 as Statutory Instrument 350 of 2020 came into force at 1pm on the 26th March 2020. This states:
Section 6.—(1) of The Health Protection (Coronavirus, Restrictions) (England) Regulations 2020
states : During the emergency period, no person may leave the place where they are living
without reasonable excuse
( paraphrased):
(2) For the purposes of paragraph (1), a reasonable excuse includes the need—
(f) to travel for the purposes of work or to provide voluntary or charitable services, where it
is not reasonably possible for that person to work, or to provide those services, from the
place where they are living;
(l) to move house where reasonably necessary”
Under the Act and associated guidance Estate and Letting Agents were classed as non-essential businesses and were instructed to close by MHCLG on the 24th March 2020.
4. MHCLG “Coronavirus (COVID-19) Guidance for Landlords and Tenants March 2020”
The Guidance issued by MHCLG in the document “Coronavirus (COVID-19) Guidance for
Landlords and Tenants” states on page 20:
“3.11 What about access to a property to conduct viewings or where a move is scheduled?
• Government has advised against home moves wherever possible. See separate advice here https://www.gov.uk/guidance/government-advice-on-home-moving-during-the-coronavirus-
covid-19-outbreak
• We recommend that landlords and tenants engage constructively about access to a property, and that it is only proposed for serious and urgent issues. Follow the Government’s latest guidance on distancing measures necessary to help stop the spread of the virus here:
https://www.gov.uk/coronavirus
• This means that no one should visit the property to conduct viewings, or anything else which
is not urgent and health and safety-related.
• Home buyers and renters should, as far as possible, delay moving to a new home while
emergency measures are in place to fight coronavirus”
5. Summary
The cumulative impact of both the Coronavirus Act, associated Statutory Instrument, and
MHCLG Guidance is that a current unoccupied dwelling either for let or for sale, which is not a “serious and urgent issue” ( i.e. the prospective tenant is not homeless) has effectively had its occupation prohibited by law, having been kept “unoccupied by reason of action taken under powers conferred by or under any Act of Parliament, with a view to prohibiting its occupation or
to acquiring it”
Landlords are unable to freely access estate or letting agents as they are closed, and estate and letting agents are not free to go about their business unfettered by the current regulations. Thus,
it is grossly inequitable that a landlord should be expected to pay council tax on an unoccupied and unfurnished dwelling, that he can neither let nor sell, under current coronavirus restrictions.
The council is in somewhat of a difficult position. The government via the Coronavirus Act and associated guidance is effectively prohibiting occupation of unfurnished and unoccupied property except in "serious and urgent cases". If the council does not grant an exemption, which in itself can be challenged via the Valuation Tribunal, then they are by default negating the public health aspect of the Coronavirus Act and it's guidance, relating to property and encouraging landlords and agents to let and sell their properties against the Act and guidance.
A public body cannot on one hand enforce and expect landlords and agents to comply with the law and then effectively punish landlords and agents for compliance by charging full council tax while the period of prohibition is in force.
A refusal by the council to accept that such properties are exempt in effect makes the statement that they are not "an unoccupied dwelling the occupation of which is prohibited by law, or which is kept unoccupied by reason of action taken under powers conferred by or under any Act of Parliament, with a view to prohibiting its occupation or to acquiring it”
Thus if an exemption is refused, unoccupied and unfurnished properties appear to be able to be sold or let against the word and spirit of the Coronavirus Act which does not appear moral or advisable at this time. I would please ask that such an exemption is considered for the public good.
On this basis I therefore request exemption from council tax on the grounds above. I am aware
that the Local Authority has discretion to allow this as some already have. I am also aware of my right to appeal a decision by the Local Authority to the Valuation Tribunal.
Windsor Woman
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Sign Up17:32 PM, 24th April 2020, About 5 years ago
Reply to the comment left by Gary Nock at 24/04/2020 - 12:32
Gary, thanks, that's really helpful info.
I have a property now attracting double C Tax because it has been vacant and unfurnished for some months and I was about to sell it, but now that can't happen for a while. I have asked the Council to waive the double tax and had agreed to pay the standard C Tax but have not yet received any reply. From reading your post it looks as though I could apply for relief from all C Tax including the standard levy . Have I got that right? Thanks
Fed Up Landlord
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Sign Up17:38 PM, 24th April 2020, About 5 years ago
Well I think so. But Dudley MBC have told me that unoccupied properties are not " prohibited by law" from occupation under the Coronavirus Act. This is what I was told:
"After looking through the LGFA 1992 and seeking specialist advice, a Class G exemption would only apply if the premises in question were specifically stopped from becoming occupied i.e. The question being, if this were a person’s main residence, could they use it? The fact that landlords can't let premises it is a problem that I imagine is nationwide. Whilst you refer to Section 6.—(1) of The Health Protection (Coronavirus, Restrictions) (England) Regulations 2020, I am unable to find anything specific in the legislation that stops people moving into a property, as you highlighted in your attachment “to move house where reasonable necessary”, this does not prevent occupation in its entirety. On this basis a Class G exemption will not be awarded"
My reply:
"As the council has now effectively stated that my daughter and I are not prohibited from legally occupying the property by placing a tenant in it as it does according to Dudley MBC not fall within Class "G") then I am quite within my rights to commence the letting process as long as social distancing and other remote measures are observed. As I stated in my previous email the government and local authorities cannot have it both ways. The government cannot one one hand prohibit occupation of a property, and the local authority then charge full council tax on a property that cannot be let. This appears to be an absurd paradox.
Thank you for clarifying this point for me and effectively allowing lettings to continue.This is a point of national issue and I will share it with the relevant authorities for their information and clarification.
I do also reserve the right to refer your decision to the Valuation Tribunal"
I know I am being somewhat mischievious but they cannot have it both ways. So I am going to Valuation Tribunal and am putting my property up for let.
Windsor Woman
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Sign Up18:28 PM, 24th April 2020, About 5 years ago
Reply to the comment left by Gary Nock at 24/04/2020 - 17:38
Good one! Thanks 🙂
Paul Shears
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Sign Up19:05 PM, 24th April 2020, About 5 years ago
Reply to the comment left by Gary Nock at 24/04/2020 - 17:38
Gary
You are an absolute star!
Paul
Adrian Jones
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Sign Up9:29 AM, 25th April 2020, About 5 years ago
Before I contact them, has anyone had any dealings with Pembrokeshire Council about this? By the way what about water bills and gas/electricity standing charges?
Saul Smart
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Sign Up13:36 PM, 25th April 2020, About 5 years ago
Reply to the comment left by Adrian Jones at 25/04/2020 - 09:29As regards to water, the two water companies I have dealings with, Yorkshire Water and Severn Trent never make charges on unoccupied properties.
Obviously I have void periods etc and I always inform them on outgoing tenants and new occupations. Yorkshire water dont even want to name me on an account as there is no liability- their words many years ago and still holds true now.
In terms of costs then water rates is a significant sum per month especially if I am unfortunate enough to have a few tenants vacate in same time period.
As for the gas and electricity then that depends on supplier. I always put the account in my name and stand the cost of the standing charge (if there is one). I find the standing charges are minimal by comparison- £1.50ish per week. I have had a lot of my tenants move from the 'big six' over the years to companies like Utilita. They don't have standing charges in the first place.
The council tax- like everyone else I'm banging my head against a brick wall they wont budge. Finished renovating two properties and was just about to market them literally days just prior to lockdown and now im stuck with the two massive bills.
SimonF
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Sign Up2:33 AM, 26th April 2020, About 5 years ago
Thank you for post and comments. I am currently arguing with a few London councils re ctax on vacant properties we can't let due to covid. None have as of yet agreed to waive. I will try this letter but may also try contacting voa asking them to delete from rating list till this is over. We also have a few large commercial units vacant but again council is not agreeing to waive even though they are waiving rates on occupied commercial units. Any advice on non domestic vacant rates due to covid will be appreciated
Gracie
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Sign Up11:12 AM, 27th April 2020, About 5 years ago
Has anyone happened to have dealt with Merton Council in this regard?
Steve Guest
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Sign Up11:16 AM, 27th April 2020, About 5 years ago
I have already contacted Rotherham Borough Council, I have two properties for sale, one fallen through, two I want to put up for sale and two empty, and can't advertise for tenants. I have asked for some help with the not insubstantial council tax liability and guess what ,they said no