Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mike
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Sign Up22:20 PM, 26th February 2023, About 2 years ago
Another example of stupidity by local councils backed or encouraged by Mayor of London is the grand scheme of so called Selective licensing.
This is a true dilemma facing a small couple with a child of 9 years, they managed to rent a room with a cousin whose change in circumstances is forcing the couple to find another accommodation as his own family living abroad is coming back, so his cousin must find an alternative place.
The Husband works 30hrs and earns £14K, take home pay, he paid £750 rent for a room including all bills, Wife does not go to work, she looks after her daughter.
So She asked me if I have a room to let, and I said yes I actually happen to have a vacant room size 16' x 12' and a bay window extends another 18" by 6 foot wide, so it is a big master bedroom,
in an HMO, but here is the problem which I told her has been created by the local council by introducing Selective and Additional licensing requirements, and I asked her did you vote for Labour? to which she said yes, and I then said well you are now reaping the result of your vote, so if you want to make a complaint go to your local council and tell them how they have effectively made her homeless. and the reason is they cannot afford to rent two rooms, as the rent for two rooms is anything like £1200 - £1400 in East London, but my master bedroom 16 x 12 is not suitable for 3 persons restricted by the licensing condition which stipulates that maximum number of persons in any of my rooms is for 2 persons of any age.
Yet these couples were quite happy staying with a cousin in one smaller room 13' x 10' which is what they could afford, at £750pcm including bills, so soon they will be homeless, I cannot put them in my even bigger room as I would be breaching my licensing conditions.
So I asked have they registered with any lettings agents, and the answer is yes but there are no suitable rooms available for 3 persons, and if they tried looking for a two bedroom flat, the rent is £1400 pcm plus the bills and Council Tax which they cannot afford, on top of that the lettings agent wants a guarantor which his cousin is not willing to do, or is not in a position to do.
So there you go who is responsible for high rents, which all landlords have to now accomodate extra and additional rules and measures needed to get a licence to rent, driving standards higher also means rents becoming unaffordable, but majority of tenants have been brainwashed by local councils that they are driving out rogue landlords, these are the very rogue landlords who can home some of the poorest people, be it at the expense of slightly downgraded properties or some degree of overcrowding, tenants real enemy is the very incompetent and greedy bunch of people they voted in, who are setting these renting strict rules such that low paid people are now finding it hard to rent a suitable accomodation.
PH
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Sign Up22:29 PM, 26th February 2023, About 2 years ago
Reply to the comment left by Sold at 26/02/2023 - 16:44
If the old double glazing wasn't leaking then new double glazing won't make the slightest difference.
An extension, as long as it's weatherproof actually adds to the insulation of the house. As it's a flat roof are you saying that rain water or anything doesn't run off ?
The double glazing in my bungalow must be 30 years old . As far as I know it is sound except for (and this is quite ironic) a panel ,which is obviously leaking air , in the conservatory on the back. The back bedroom has the same wooden windows since it was built in 1967 (my parents and now myself have owned it since it was built) but the EPC inspector gave it a C rating because of the conservatory (which spans across the back bedroom) having double glazing - even though it is leaking air. Maybe he was in a very good mood that day .
Sold
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Sign Up23:31 PM, 26th February 2023, About 2 years ago
Reply to the comment left by PH at 26/02/2023 - 22:29In which case I don't know why the double glazing has been given a lower rating as its just older. The double glazing on the last EPC was "good" new EPC is "average". As for the new extension by previous owner, I say "flat" roof but it is slightly pitched (not sure why its decribed as flat in the EPC). I don't know if the previous owner put insulation in as the ceiling is plastered and I assume no way of telling without destruction. The EPC assessor didn't know either as they put "no insulation (assumed)" then labeled it "very poor".
Mick Roberts
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Sign Up5:47 AM, 27th February 2023, About 2 years ago
Reply to the comment left by Mike at 26/02/2023 - 22:20
You say it very well Mike.
Council & Govt think all tenants are paying top whack rent, so Landlords WILL HAVE TO do the top class latest standards.
It's something like 60% of Landlords han't done rent increases for existing tenants.
As in your case, you say they were perfectly happy paying X for X. Govt want them to have Z which tenants can't afford, so they now homeless.
Govt & Councils are making property unaffordable for low earning tenants.
I'll keep repeating this, as applies to many attacks on us lately.
Who's paying for this then?
Cause if tenants are paying cheap rent ie. Landlord looking after em, & then maybe £5000 or £30,000 to upgrade from E to a C, Landlord then says I can no longer look after u with cheap rent. Cheap rent doesn't pay for these outgoings, I've now got to charge u what the Landlord is charging his better off tenants up the road who's paying more to live in that New build.
I've got to start telling tenants soon You can't live here past 2028 anyway, Govt say u can't if EPC not a C. And your rent doesn't pay for a C.
Has anyone asked the tenants what they want? We know they want the better house, but when u give them choice I can give u New build for £1000pm or EPC C for £900pm, or still decent house EPC D but not New build standards for £700pm or £550pm I know what virtually all my tenants say.
PH
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Sign Up10:20 AM, 27th February 2023, About 2 years ago
Reply to the comment left by Sold at 26/02/2023 - 23:31
I think this proves that EPC ratings are not standard across the country. If double glazing has no air leaks then how can it be classed as average. Re the extension - again it has been ASSUMED that there's no insulation therefore it should've been investigated. Personally I would investigate myself , it's not too difficult to get access into the ceiling and hold your phone inside to take pictures / video. I would make an access point like a loft hatch so that future proper inspections can be made . If it's not insulated I'd get that done and maybe change inspector next time.
Sold
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Sign Up11:41 AM, 27th February 2023, About 2 years ago
Reply to the comment left by PH at 27/02/2023 - 10:20
Thanks didn't realise, will get this sorted.
Brian Williamson
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Sign Up13:23 PM, 27th February 2023, About 2 years ago
I find it difficult to comprehend that these people who have been given such responsibilities are so incompetent.
They don’t seem to have a basic understanding of business/commerce within this industry sector; or do they have a great understanding and know exactly how to manipulate to keep their own interests afloat?
I have been a landlord for 15 years now with a mix of family homes and HMOs.
I do the very best I can for all of my tenants, I certainly look out for their welfare in many different ways, but one of the main ways is that I have not increased rents for the past 4 years.
Everybody is suffering right now so I’ve been trying to do my best and do my bit, as I know many landlords have also been doing - we are not the bad guys as painted by the media. Unfortunately though I’ve just had the latest fuel bills through and they have more than quadrupled for both gas and electric across the portfolio. Obviously, as we all know mortgages have increased, council tax has increased considerably over the past four years, along with everything else associated with a rental portfolio.
I have been holding on by the skin of my teeth trying not to raise rents, but this freeze threat is forcing my hand, I have absolutely no choice but to increase rents ASAP - certainly before any such legislation is passed.
I’m going to have to get rent increases out to my tenants quickly and change gears into survival mode if I want to keep a roof over their heads.
I know my tenants have a great deal of respect for me, I know they will understand why I will have to increase the rent now; the simple alternative is I end up having to sell the portfolio making 70+ people homeless - from feelers I have put out over the past few months - nobody is interested with an investment in rental properties right now – and who can blame them?
People are not stupid, we all understand this is a vote marketing strategy for them. I wonder what will happen when more private landlords do sell up. Obviously this will result in a terrible property shortage with more people on the streets, with higher rents reflecting that shortage – let’s see how many votes this brings in then?
What these Government ministers are doing is increasing the rent for my tenants sooner than I would have had to implement the increases, and if the freeze is going to be for more than a year, I will have no choice but to incorporate a higher increase than I would have normally anticipated - we all know which way utility costs and borrowing is heading and we will have to ensure that we protect our tenants now and we’re able to continue to be able to afford investing in a rental property, and to put a roof over their heads.
What is needed is support from the Government - not senior members of the establishment looking out for their own health and well-being.
Selling up and putting the money in the hands of an investment specialist appeals more and more each day.
GOOD LUCK IN 2023 ALL LANDLORDS AND TENANTS - WE ARE GOING TO NEED IT.
Andrew57
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Sign Up14:13 PM, 27th February 2023, About 2 years ago
Reply to the comment left by Brian Williamson at 27/02/2023 - 13:23
I totally agree with you. I have been a landlord for 40 years now and my tenants have all been in for 15 years +. I haven't raised the rent in the last 5 years (ok maybe bad on my part) but I was making a nice profit, keeping the houses in a good state of repair etc. but am unfortunately going to have to raise the rents. Not sure if they will be able to afford an increase at the minute.
As you pointed out the governent don't seem to have a clue. The problem is that they the majority of them are career politicians and in the old days this would have meant that they were most likely the more intelligent people in the population. Times have changed people are well educated, connected and informed and politicians just like a lot GP's have not moved with the times. The average member of the population has just as much if not more of an idea about business and finance at a grass roots level than these people. The last time I was at the doctors with a problem with my son the doctor literally Google the symptoms whilst I was there and the gave the the suggestions from the website. So much for my two week wait to see them. I had already Googled and found the site two weeks earlier. Politicans are the same and many are not longer fit for purpose, particularly the politcally elite who are sitting at the top. The system needs to change as it, like many other systems in the UK are totally broken. Not only am I thinking of selling up but am also thinking of getting off the sinking ship called the UK before it reaches full blown crisis situation.
PH
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Sign Up14:39 PM, 27th February 2023, About 2 years ago
Reply to the comment left by Andrew57 at 27/02/2023 - 14:13
Well said, couldn't agree more 👍
Giànluca Portadibasso
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Sign Up15:22 PM, 27th February 2023, About 2 years ago
I love the comments on this post 😂.
It is very weird that landlord have to have they rent frozen but all energies supply company don’t, food supply company don’t and so on . Just like pandemic . They announce in the bbc news that landlord have to come to a compromise with the tenants if they are short on rent . All of my tenants stopped paying and said you have got mortgage holidays anyway. Cheers , I lost like 30k during that time. But hey. I could afford it as they explained. What a joke.
Now I’m about to spend 50k on a renovation so I can meet all the regs and I will have to put the rent up just to balance the expense of those costs plus to support the new tax system which combined with the higher interest is a real profit killer . How is a landlord able to cover costs / maintain the properties to good standard when the rent is frozen and the costs around the sector are constantly increasing , building material plus labour works , taxes and licences .
Remove s24 at list which is a robbery outright.