Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Andrew Wilcock
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Sign Up18:46 PM, 30th January 2023, About 2 years ago
I think there is some confusion. The new owners ie. new landlords, of the assigned registered title, take on the liabilities of the existing AST tenancy. That is within the LTA.
What I am saying is that I don't think the omission of pre-tenancy prescribed information (such as a valid gas safety certificate or EPC) can be saved under s.21 proceedings even if tenant and landlord mutually agree to a 're-set'. A Deed of Surrender of the existing tenancy and immediate grant of a new tenancy ( with correct prescribed information supplied) might be regarded as a 'replacement tenancy'. Any thoughts on this?
Abim' Mabadeje
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Sign Up21:34 PM, 30th January 2023, About 2 years ago
Reply to the comment left by Abim' Mabadeje at 30/01/2023 - 21:15Apologies. Some typos
As the new landlord, the best thing to do is to ensure compliance. As long as you have serve all the relevant notices, and ensured compliance in all other areas, you should be fine.
In the relevant caselaw, the landlord protected the deposit before the tenant took proceedings. The tenant's application was dismissed.
Suupere v Nice [2011] EWHC 2003 (QB); [2012] L&TR 11.
Julesgflawyer
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Sign Up22:02 PM, 30th January 2023, About 2 years ago
Reply to the comment left by Layla . at 30/01/2023 - 11:12
The case is the Court of Appeal decision in Trecarrel. Its not entirely good news as the decision was confined to its facts. The Supreme Court refused permission to appeal to the tenant. See https://propertyindustryeye.com/important-supreme-court-ruling-in-section-21-gas-safety-certificate-case/
Laura Coleman
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Sign Up22:18 PM, 30th January 2023, About 2 years ago
Reply to the comment left by Abim' Mabadeje at 30/01/2023 - 21:34
I just googled this and from what I can tell, even though the lower court threw it out, the court of appeal upheld it and the landlord had to pay the fine. Not good news.
https://nearlylegal.co.uk/2012/11/informing-deposits/
Kate Mellor
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Sign Up0:30 AM, 31st January 2023, About 2 years ago
Reply to the comment left by Laura Coleman at 30/01/2023 - 13:00
Laura, you don’t specify exactly what items haven’t been complied with, but off the top of my head I think all can be rectified to serve a valid section 21 notice. You may however still be at risk of a monetary penalty.
If deposit requirements haven’t been met, the deposit can be returned and any documents not served when they should have been are able to be served late. After which a section 21 can be served. It’s very late, so I hope I’m not forgetting anything obvious, but I think I’m right in saying that.
You also don’t mention the ages of the existing tenancies because there is a time limit on making claims for unprotected deposits. It’s 6 years from the date it should have been protected.
A new tenancy is a new tenancy, so any tenancies you are able to renew will reset the clock in terms of complying FOR THIS NEW TENANCY. You are therefore in the same position in terms of section 21 notices as you would otherwise have been, however you do not remove your risk of liability fine-wise from the failures in the earlier tenancies.
Essentially what I’m saying is that unless I’m very much mistaken you can certainly reinstate your ability to use section 21s.
If the original landlord doesn’t have proof of service of all necessary documents, prior to completion ensure all affected deposits have been returned to the tenants and the outgoing landlord has served all necessary documents and has EVIDENCE signed by each tenant. Then you are in the position at completion where you know you are legally able to evict a tenant should you need to. Insist on a price reduction to cover your risk of fines, explain that this same issue will come up with any future potential buyers so it’s best for them to agree and move on
Laura Coleman
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Sign Up7:02 AM, 31st January 2023, About 2 years ago
Reply to the comment left by Kate Mellor at 31/01/2023 - 00:30
Thanks so much Kate. That's extremely helpful. I haven't received the documentation from the vendor yet so not sure exactly what is non compliant, however in speaking with them at the viewing they basically said those tenants who moved in before they started using the estate agents may need to be looked at. I have asked for the ASTs as a start. I am wanting to do some due diligence before it gets to conveyancing stage and, as you recommend, to help guide what an offer price would be if we did wish to proceed, taking into account the inherent risk.
In regards to the deposit, of the current landlord returns those to the tenants, do we (or the cureent landlord) then re-request them or are you saying we go depositless?
Thanks so much
Abim' Mabadeje
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Sign Up7:28 AM, 31st January 2023, About 2 years ago
Reply to the comment left by Laura Coleman at 30/01/2023 - 22:18
There is a distinction.
In the Ayanuga case, lthe landlord had protected the deposit but had not issued the relevant notification to the tenant. He was relying on the fact that the tenancy deposit service had issued the relevant certificate to the tenant, arguing that he did not necessarily need to. The case therefore rested on procedural impropriety.
The Suupere case on the other hand rested on the fact that, albeit the landlord had issued the notice late, he had remedied the situation before the tenant had taken proceedings against him..
I do not see the courts making a decision against some9ne who has sought compliance. "Resetting the tenancy" is certainly not an option.
Kate Mellor
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Sign Up9:35 AM, 31st January 2023, About 2 years ago
Reply to the comment left by Laura Coleman at 31/01/2023 - 07:02
That’s a decision for you, based on the facts of each tenancy. If the deposit wasn’t protected either at all, or within 30 days and the prescribed information including terms and conditions served within 30 days of receiving the deposit from the tenant then the deposit MUST be returned before you can issue a section 21 notice, or the notice will be invalid. You will need PROOF that the notices were served and when, so you will have to assume they we’re not served if the seller can’t provide proof of service.
You don’t have to refund the deposit unless you want to evict, so you may decide not to worry too much about that at this point.
What I’ve done with historic, non-compliant tenancies is offer a new tenancy without a fixed term (straight into monthly contractual periodic). Explaining that I want all tenants to be on the same AST agreements, but they’re not committing to a new fixed term.
You tell the tenant in writing that you are using their deposit for their next months rent and their next payment will be their new deposit. So you reclaim the deposit just before their next rent is due. If the rent has gone up in the meantime you explain that to compensate them for any inconvenience you will give them a credit for any difference between the old deposit and the current rent, so their deposit will now be updated and equal to their rent without costing them any more. You then show in your rent records the receipt of the deposit and a credit for the difference and you protect their rent payment within the timeframe required and serve all the documents. That’s that tenancy dealt with whilst retaining a deposit. (Obviously it still retains a potential risk of penalty for the original non-compliance, but you have a deposit and you can evict as needed.)
bean
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Sign Up10:10 AM, 31st January 2023, About 2 years ago
Agree with the solution put forward by Trevor Leigh.
Once the deposit is returned and the tenancy is ended by say a deed you should be ok to commence new tenancy agreements.
It is very unlikely a tenant can bring a claim once a return of a deposit has been accepted (estoppel will kick in).
An indemnity from the seller should be sought for your piece of mind.
I would tread very carefully as regards to what Kate Mellor suggests relating to converting deposit to rent. There are strict rules around the handling of regulated deposit funds.
All the best.
Kate Mellor
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Sign Up17:07 PM, 2nd February 2023, About 2 years ago
Reply to the comment left by bean at 31/01/2023 - 10:10
Hi Bean,
There is absolutely no need to use a deed or any kind of formal surrender before signing a new AST with a tenant. A new agreement supersedes any previous tenancy. A new valid tenancy is exactly that. It can't eradicate the failings of the previous tenancy, it just ensures that going forward you are compliant. Unless I'm missing something I don't understand what a deed of surrender would accomplish.
Also, as regards my deposit handling; I hold my deposits in the DPS Custodial scheme, so to use the deposit as rent it must first be refunded. Once a refund is requested the tenant has to actively approve that action with the DPS, so the tenant is deciding where that deposit goes. I also have the tenant's agreement in writing that the money from their old deposit will be used towards their next rent and they will pay over a new deposit. In effect therefore, I have refunded their deposit and they have used it to pay their rent. The tenant has been an active participant, it is in the tenant's interest and no pressure was applied to force them to agree. I'm confident that this would be perfectly acceptable should it be challenged. Of course everyone else should make their own independent, decision on how they handle things.