Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jonathan Clarke
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Sign Up10:20 AM, 4th March 2017, About 8 years ago
I hope more and more of the tenants plight come to the fore . I have several sad stories where their suffering is far far greater than mine . Here`s one running live as we speak
I`ve an LHA 58 year old lady who looks out for her 85 year old mother around the corner who she needs to be near. The tenant herself suffers from anxiety depression and is due for a hospital op next week The stress is having a devastating effect on her health. She has attempted suicide twice as a direct result of her housing predicament
I housed her partially out of sympathy for a friend a few years back. She has special needs and cant read or write The LHA rent was equivalent to the market rent. I was happy not to put the rent up. The LHA rate froze and markets rents have risen. Its now £75 short pcm and that will only get worse.
I need to reduce my leverage and stash some cash for Sec 24. So I sec 21 her. I am selling the property to release some cash to pay the tax and deleverage The council is though forcing me to go to court and wont re house her until the possession order is granted despite the then Housing Minister instructing they shouldn't do this. The council routinely daily simply ignore that instruction
They actively encourage the tenants to ignore the Sec 21 and stay put forcing me to fork out about £600 for a court order . It just delays the inevitable but they deliberately make me financially suffer and the tenant fear the 6 am bailiff . Its just to insidiously test my resolve and delay finding a B&B place for her as long as possible. There are no suitable B&B`s left in my area. They are shipped 10 miles out of town and isolated from their families
If Osborne had not tinkered I would have continued to house her for the next 20 years and saved the taxpayers having to house her in council accommodation. I fix the boiler when it goes not the taxpayer. I put double glazing in when it needs it, not the taxpayer
But no Osborne and the council is forcing me to sell and thereby putting a suicidal old lady in hospital with the bailiffs maybe only a month away. I will survive, I cant complain too much but Osborne is delivering the utmost cruelty onto the most weak and vulnerable members of society who have very little reserves to defend themselves adequately.
Its sickening
.
Mark Alexander - Founder of Property118
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Sign Up10:31 AM, 4th March 2017, About 8 years ago
Reply to the comment left by "Jonathan Clarke" at "04/03/2017 - 10:20":
That is one of the saddest stories I have ever read on this forum Jonathan.
Is your MP aware of it?
Have you spoken to your local Radio stations and Newspapers about this?
Shelter and Crisis need to know about this too as they continue to support Section 24!
.
NW Landlord
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Sign Up10:39 AM, 4th March 2017, About 8 years ago
The sad thing is they don't care one bit all they want is money and to keep there fat cat Tory donors happy, your right it's sickening. I have a few similar stories myself just think of how many people are going to be affected it's scary and the fact those two charity's support it is mind boggling
Jonathan Clarke
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Sign Up11:41 AM, 4th March 2017, About 8 years ago
Reply to the comment left by "Mark Alexander" at "04/03/2017 - 10:31":
Hi Mark. Not specifically about this recent case but I periodically highlight the cruelty of what is happening to those in authority like my MP and the Head of Housing at the council and local Councillors .
I gave evidence at the Councils Housing Allocations committee some time ago about the impending crisis. Everyone is seemingly sympathetic but all appear unable to actually influence government thinking. I have been also contacted by media outlets but I nor the tenants particularly want the associated publicity. Shelter don`t respond to me . Through Crisis I use their template to tell my MP to support the Homelessness Reduction Bill . This ladies support worker is powerless to help her.
She also says to her just stay put as well until the bailiffs come. Citizens Advice told another tenant to give up her job as she would be better off. Social workers will initially be hostile but you can win them round in time. But the underlying negativity towards LL`s is endemic in so many of the `caring` agencies - its always an uphill struggle.
The authorities struggle to get that you want to make money yes but also you can get a kick out of providing a service to the community. I just happen to do my community bit all under the same umbrella as my business so all at the same time.
Others separate this activity and make their money in say the banking sector during the week but then go and run 26 miles and raise money for a local charity at the weekend.
I now believe that the tenants are the answer. We landlords rallied together for the judicial review with the excellent tenant tax team. It was a great effort but ultimately the government has not budged. We have not enough friends who support us in government or the general public.
The tenants are unfortunately too disjointed themselves to be an effective voice. The caring agencies that purport to be their advocates leave me dismayed at their impotence and inability to be effective in highlighting their customers plight
I believe we should maybe use our muscle to rally not only us together but also alongside us, - the tenants, the disillusioned council workers, the support workers ,my gas man , the estate and letting agents etc . The knock on effects to the lives and businesses of so many affected parties is massive .
I know i am biased and maybe mix with a somewhat partisan crowd but I struggle to find anyone from any walk of life who genuinely supports the Sec 24 policy ( and that includes my tenants ) when they really see and understand the damage it is inflicting on those who are most vulnerable and have little voice.
How to go about rallying the tenants and others in the most effective manner though is for others better placed than me to advise
Simon Hall
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Sign Up18:02 PM, 4th March 2017, About 8 years ago
Proposals have been made by Yorkshire Building Society to Chancellor that, "Stamp Duty" should be Seller Tax not Buyers Tax. Details in link:
http://www.selectproperty.com/2017/03/uk-budget-2017-expect-property-investment/
Kathy Evans
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Sign Up9:47 AM, 6th March 2017, About 8 years ago
Reply to the comment left by "Simon Hall" at "04/03/2017 - 18:02":
Hands up anyone who thinks that won't raise prices!
Whiteskifreak Surrey
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Sign Up12:22 PM, 6th March 2017, About 8 years ago
Thant is pretty obvious, isn't it? We have already paid a stamp duty on our properties. If we are to pay again, we will need to increase the selling price accordingly...
Where is the famous 'level playing field'?
The idiocy of this government is beyond any words. Nobody would make that up.
Michael Fickling
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Sign Up13:04 PM, 6th March 2017, About 8 years ago
Reply to the comment left by "Whiteskifreak Surrey" at "06/03/2017 - 12:22":
...Parasites and Hosts..???? In fact most private landlords begin by using their own money..ie a salary to provide the initial finance deposit and costs of a rental....whether buying it originally as a rental or moving to another home..and keeping their first home as a rental... So theyve already paid tax on that money..ie salary.( tax on salary)...they then pay higher stamp duty...2nd lot of ( inflated tax).... then once a landlord.,.they pay tax on the rental profit 3rd lot of tax.....finally when later sold off...yep they pay tax for a fourth time ..capital gains. Those are facts. Next time someone tells you....that you are parasitic landlord.....point out that>>>>>>>>>>>>>>..you could have just .. gone on a fancy holiday......providing no home for anyone and paying tax just once !!
SO>>>from an initial saving from salary or wages /income ( or whatever)...the landlord has in fact paid tax FOUR times over..in the course of being and becoming and later selling as a landlord!...so on any logical view we aint the parasite..if anything having paid tax FOUR times over...all on earnings originating from one source....we are if anything the host...upon which the rest of our society sustains itself. Pretty much kills the "leveling the playing field ".... argument... so often and so completely wrongly... trotted out by the government and its ignorant MPs.....The FOUR times taxed fact is not easy to dismiss if put with clarity and repeated..because these are facts not opinions. Added to that is the fact that clause 24 is really quite seperate and adds a FIFTH tax....that no one else pays..because it is absolutely a TAX UPON A BUSINESS COST....and very clearly and very strangely so.
One might ask those who seek to denegrate us and our investment and involvement in housing.."How would you like to be taxed four times over on earnings which all originated from one source..oh.. and then also have another major so called "income tax" added..making a fifth..tax..which in that final case is not in any way applied to any real profit...you MAY have...and is in fact and instead totally based upon a cost you already pay !...and which no one else is subjected to. Four taxes through existing longer history of taxing landlords and a fifth which isnt even a tax on income at all....but in fact a tax upon a major cost...quite bizarre.
Old Mrs Landlord
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Sign Up16:10 PM, 6th March 2017, About 8 years ago
In addition to the taxes Michael lists, the bank/building society who lend the mortgage are already taxed on the interest we pay, and of course this cost in the final analysis comes from their customers, ie the borrowers, just as landlords' tax payments come from their tenants. Unfortunately those who seek to denigrate us have a skewed viewpoint epitomized by the article in today's Guardian which accuses landlords of some dreadful treatment of tenants and also lists some totally unrealistic expectations of what tenants should be able to do to rental properties. One of the commentators complains about her landlord wanting to know about every new boyfriend she moves in to share the property. If she had to face the prospect of five years jail for housing someone not permitted under the Right to Rent legislation she might be a little more sympathetic to her landlord. If others who are demanding landlords provide lawnmowers and other gardening equipment realised the landlord could then be prosecuted for any injury sustained by the tenants' use of the tools, (over which the landlord cannot have any supervision) perhaps they'd be a bit more understanding. Sorry I don't know how to provide links, but the headline of the article is about generation rent not being allowed to keep a goldfish!
Whiteskifreak Surrey
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Sign Up16:24 PM, 6th March 2017, About 8 years ago
Reply to the comment left by "Old Mrs Landlord" at "06/03/2017 - 16:10":
Here is a link:
https://www.theguardian.com/commentisfree/2017/mar/06/generation-rent-miss-list-off-white-hell-no-pets-home-owning-thrills-denied-tenants
Loads of tosh! Our tenant are allowed cats and even a big cage with rats.
It reminds me about some posts on Shelter website where one teanat demanded a brand new modern kitchen every time she changes the rented accommodation. Of course not prepared to pay a premium for a premium modern flat.
What worries me is the attitude. On this thread and on others as well I often commented on the idea of getting tenants on our side. I think I saw something on that a few days ago too. But with that type of press we are never going to do that.
I wonder what the other think.