Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Saeef Khan
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Sign Up19:59 PM, 14th December 2015, About 9 years ago
Reply to the comment left by "NW Landlord" at "14/12/2015 - 17:36":
I can vouch for that, all my Eastern European tenants always pay on time and look after properties and carry out minor repairs themselves without the need to pick up phone.
TheMaluka
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Sign Up20:11 PM, 14th December 2015, About 9 years ago
Reply to the comment left by "Neil Robb" at "14/12/2015 - 17:58":
Neil I have considered this and there is quite a large overhead for the landlord, unless I am forced into this position I will not bother, there are plenty of working tenants around and I will leave it to the naive landlords to accept the UC claimants.
money manager
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Sign Up20:48 PM, 14th December 2015, About 9 years ago
An open letter to Mark Carney – Governor of the Bank of England
Re: The recent actions of government in the Buy to Let housing market
Dear Mr Carney
I would like to think of myself as a cautious and prudent individual with a career of over seventeen years advising on financial planning, investment and taxation. Whilst not all private landlords will have that background many, if not most, or perhaps even the greatest majority would seek to deploy their capital in an effective way to secure a reasonable running yield, the maintenance and enhancement of the housing stock and quality and assured accommodation for their tenants.
You have apparently identified the BTL sector as a risk to financial stability, I believe this is misplaced on several counts.
1) private landlords, even those incorporated and with ten’s of thousands of units, are not charities and look to profit on their investment of both capital and time, as with any walk of life there will be some who behave recklessly just as with some central bankers.
2) Those with debt may have historically sought to tune their gearing to provide a modest positive cashflow but today the “best” rates offered of around 3.5% already encourage an LTV of 75% and with lender stress testing up to nearly 6% on a 125% of rental coverage. I personally stress test on up to 8% allowing for all actual costs, contingencies, and voids.
a. On this basis the BTL sector is of far less a threat to stability than the owner-occupier currently paying far lower rates and on higher LTVs and thus at greater risk from rate increases given the constraint on domestic budgets.
3) There is in fact no “BTL” sector as it is highly fragmented both as to participants and the housing need they address.
a. The instability introduced by the recent actions by the Chancellor and the BoE are a direct threat to the continued housing of some of the UK’s most vulnerable citizens, Housing Benefit claimants, the long term unemployed, former prisoners or those with other life challenges leaving them unsuitable as mortgage borrowers. This threat emanates from the Chancellor’s injudicious taxation of turnover under Clause 24 which will cause a reduction in supply as some exit entirely or migrate their business away from rent constrained tenants and the deterrence of new entrants as a result of the raised cost of entry.
b. I do not have such tenants but provide solely for the mobile professional and senior and international student. Although not uniquely, such people are often government or corporate funded and thus with a high degree of financial security. If the PRS for such a market diminishes the UK will lose valuable foreign exchange in addition to the substantial expenditures made on educational services, corporate presences, and the local service industries.
4) The notion that my actions are “denying home owners” is misplaced.
a. My objective is to secure well located units at an un-elevated price and disengage whenever faced with an HO on a prospective purchase as it is they who will bid the price up of both the specific property, and importantly agent expectations, which is the very last thing that prudent landlords would want to do.
b. I have walked away from even existing let properties where the financials do not work leaving such units to become available to prospective HOs toward the end of the tenancy.
c. It is incorrect to talk of HOs being “outgunned” as I already have to inject more capital and pay higher interest rates than HOs.
I could make many points but for clarity at this point let them rest.
The actions of the Chancellor and the BoE appear to speak more to the gallery of public misperception in the former and the misunderstandings in Europe of the British lending sector which has long been the case.
Neither the Chancellor nor the Financial Secretary to the Treasury has given coherent reasons for, nor the true implications of, either recent measure affecting the PRS. At best sic. we have a disingenuous reference to the correct taxation of those with the highest incomes (perhaps appropriate in respect of pension contribution tax relief) when many landlords have only a moderate income when taking account of a normal business cost and the many whose lives have had an unexpected instability introduced by suddenly finding themselves significant higher and additional rate tax payers.
As for the BoE I have seen little evidence for the contentions made as to the potential impact of the sector of the stability of the country, I would welcome the publication of such evidence, perhaps along the lines of a Tax Impact Notice.
Yours faithfully
David Strange
Dr Rosalind Beck
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Sign Up21:15 PM, 14th December 2015, About 9 years ago
Reply to the comment left by "money manager" at "14/12/2015 - 20:48":
Nice one, David. Let's see what you get back. They usually say stuff like it's nothing to do with them and you have to write to the Treasury or they say they've passed on what you say... But it all helps. If we are silent, that definitely does not help.
Gareth Wilson
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Sign Up21:29 PM, 14th December 2015, About 9 years ago
Reply to the comment left by "Saeef Khan" at "14/12/2015 - 19:59":
This is my experience too. Every single Eastern European I have let to has left the property/room in a condition identical or even better to what it was on the day of move-in (even though we thoroughly clean the property between tenants). They're also yet to miss a single payment or even a viewing. Perhaps some of the anti-landlord brigade should ponder on that before accusing us of hoarding the country's housing stock.
Eastern European immigrants, who are often doing jobs that British people will not, specifically require rental accommodation. They are also frequently turned away by the larger companies and letting agents because they do not possess references from previous landlords. This is something that they have always told me at the viewing stage.
But I suppose supporters of Clause 24 can rationalise the disruption to the plans of these workers on "OIY!! you're either with us or with the landlords!" grounds.
TheMaluka
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Sign Up21:30 PM, 14th December 2015, About 9 years ago
Reply to the comment left by "Ros ." at "14/12/2015 - 17:34":
Done
Appalled Landlord
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Sign Up21:36 PM, 14th December 2015, About 9 years ago
Reply to the comment left by "money manager" at "14/12/2015 - 20:48":
Hi money manager
The Governor of the Bank of England claimed that in a downswing, landlords would exacerbate a price crash by selling into an illiquid market. I question this assumption.
When the sales market died in August 2007 the BofE Bank Rate was 5.75%. My partner and I were making losses but we had to grin and bear it because not enough people were buying, due to lack of confidence and a lack of available lending.
People even became reluctant landlords because they had to relocate without being able to sell. Others became accidental landlords through inheritance. This increase in supply forced rents down.
Admittedly, this squeeze caused some landlords, who did not have enough resources, to have property repossessed. However, I do not think the price fall was caused by many people choosing to sell cheaply. Prices fell because of a dearth of buyers due to the above reasons. Both experienced landlords and reluctant/accidental landlords held on to their property because they knew that prices always recover, then go on growing.
Since that time rents have increased. Mark Carney has indicated that BR will not exceed 2.5% in future, and that it will take a long time to get there. So I do not envisage landlords making losses, and if they did, they will have built up savings to withstand them. What kind of catastrophic downswing does Mr Carney envisage, I wonder?
Gareth Wilson
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Sign Up21:41 PM, 14th December 2015, About 9 years ago
Reply to the comment left by "money manager" at "14/12/2015 - 20:48":
Bloody good e-mail David.
Even if we were to bend over backwards and assume the housing market is overheating because of BTL, it would only be an argument for applying Clause 24 to future purchases: i.e. kill the inflation by killing the purchases feeding the boom, not by attacking people who've owned their properties for years. A purchase made 10-20 years ago is not overheating the market. Employing these grounds to apply Clause 24 retroactively is mis-informed, political butchery of the rental sector.
MoodyMolls
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Sign Up21:46 PM, 14th December 2015, About 9 years ago
Reply to the comment left by "David Price" at "14/12/2015 - 17:33":
Yes David
If we are getting direct payments now its because they dont pay and most are in 8 weeks arrears. These tenants have already shown they wont pay the rent so we should be able to keep the direct payment.
No training or help appears to have been given to these tenants , some are unable to use a computer. Some have no access to a computer.
The tenant who has not paid his rent to me for 2months had to send by post his tenancy. Two weeks later they write back to say they have rec it and will be in touch in due course. Hes at food banks no money.
IDS is a total disgrace. I was speaking to an ex tenant a few weeks back she has a back problem caused by an industrial injury.
She had togo to hospital and spent 6months on her back being fed via tube as she was not allow to move due to spine. Her benefits are stopped because she did not turn up for a medical.
They said her reason was not good enough, in the end the consultant that treated her said he would take a day off work to attend her appeal. They then decided it was ok.
This country as gone to the dogs
dom glynn
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Sign Up21:54 PM, 14th December 2015, About 9 years ago
Reply to the comment left by "KATHY MILLER" at "14/12/2015 - 21:46":
Welcome to the brave new world as envisaged by the Tory party.
Heaven help the poor, they certainly won't.