Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Dr Rosalind Beck
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Sign Up20:16 PM, 30th September 2015, About 9 years ago
Reply to the comment left by "KATHY MILLER" at "30/09/2015 - 19:35":
I think we need to go on the offensive against Shelter. They have screwed up big time for the group they are supposed to champion and apparently are trying to shift their whole ethos overnight and become the champion of potential owner-occupiers, leaving tenants in the lurch. And yet no newspaper says a peep about this. They are the untouchables. I tried - I wrote a long email about it to a well-known financial journalist and got nowhere.
That needs to change. They pursued their anti-landlord campaign for so long (even lately with the ridiculous 'estimate' of 125,000 landlords abusing their tenants last year - no police records to back it up, strangely) - they should be done for a kind of group slander and libel, if they can't prove this - which of course they can't as they only surveyed a much smaller group of tenants and didn't get the counter-balanced view by asking the 'accused landlords' or any other landlords for their views and experiences. They present as 'science' a piece of secretive and highly dubious 'research' - I'd like to see the results so I could put my own interpretation on them (I have got a PhD in Criminology - I think I'm as qualified as anyone else).
The chief executive who used to work in Government seems to have friends in high places. We have been at a disadvantage in this regard. The landlord groups don't seem to have much influence at all, in comparison.
I hope that over the course of the next few months we can get some journalists to question this 'immunity' from scrutiny that they seem to enjoy. We get slagged off to high heaven by all and sundry and I've never seen one negative word about Shelter in the newspapers. How biased can the newspapers get? If we keep writing to journalists, we may start to see a change. It happens in a gradual way but it won't if we don't put the effort in.
The Express published an article by Harvey Jones today - who 'gets' a bit of it, but also gets a lot wrong, entitled: 'War Declared on Buy to let owners.' It went on: 'Buy to let owners are facing attack on all fronts as politicians and regulators declare war on the nation's favourite investment... the success story is being menaced by a three-pronged assault from the Conservative Party, the Labour Party and City regulators.'
But then he deduced that it would mostly affect 'small investors with just one or two properties as professional landlords can escape the tax bill by setting up limited companies.' If anyone wants to join me in putting him straight, this is his email address: harvey.jones@express.co.uk
It's important to keep emails nice - glad he recognised the awful attack on landlords etc... but actually it is not at all viable for many portfolio landlords to incorporate etc....
I can't find the article on-line. I'm not sure how it works and whether it might be put on tomorrow.
MoodyMolls
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Sign Up20:45 PM, 30th September 2015, About 9 years ago
Since 2002, the number of privately rented homes has doubled to nearly 5 million. Over a fifth of the poorest 10% of households now rent privately. In England, households living in the private rented sector on average spend more of their monthly expenditure on housing (35%) than those who are social renters (29%) or owner occupiers (18%).
MoodyMolls
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Sign Up20:48 PM, 30th September 2015, About 9 years ago
Helen — 17/03/2015
A big problem is lack of security. I have lived in my flat for 21 years. Both my daughters were born here, both attend local schools. My eldest daughter is due to take her GCSE's this summer. I have been issued with a notice to quit for 2nd April. The landlord wishes to refurbish the property and charge a higher rent which I cannot afford. Neither can I afford anywhere in the area or even in London. I earn £1800 a year before tax. My partner, about £9000, he is a self employed gardener. We are currently paying £1000 a month. The other 2 bedroom flats in the area are going for around £1700. That is over £20,000 a year. Our combined income after tax is £25,000. Housing benefit is a farce, it often is not paid for months and then they claim to have overpaid you! I currently owe them £7,000 ! Besides, it is now capped. I have learnt to manage on a low income, however the insecurity of eviction is stressful and unfair on the children. Is this the result of a trickle down economy where the rich look after the poor ? The landlords will have to turf me out onto the street because I have nowhere else to go !
Appalled Landlord
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Sign Up20:48 PM, 30th September 2015, About 9 years ago
Reply to the comment left by "Appalled Landlord" at "30/09/2015 - 20:15":
Correction - John McDonnell
MoodyMolls
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Sign Up20:49 PM, 30th September 2015, About 9 years ago
Mike — 18/03/2015
The current broken Private Rented Sector ('PRS') has been years in the making. It stems from the demise of successive Governments not taking the long term view in maintaining a proportionate balance of social housing stock. The majority of Britons want a safety net for the "poor and distressed" but successive Government's have allowed the most basic need of a decent roof over the head to be managed by the private sector. Whatever their political hue, Government has encouraged the rise and rise of the private landlord and while this has generally been good for most of society both in economic and social terms, it is not appropriate for the more needy in society. The simple fact is, you cannot expect an individual landlord who is effectively running a business (and needs to do so at a profit) to be a social housing landlord. The provision of social housing is the responsibility of the state.
Yes, the industry does require to be vastly improved at the bottom end, there are just too many scummy landlords and agents who seek to make undue profits from vulnerable tenants but don't simply attempt to legislate your way out of it. The existing laws are perfectly adequate, they just need proper policing and enforcement. Spend money on beefing up local authorities/trading standards and give them some real teeth to enforce existing legislation. Be careful though in being over zealous, if the private sector can't make a profit, then they'll simply exit thus reducing the housing stock and further exacerbating the problem.
For goodness sake, start building more social housing under the control of central Government. Housing Associations are all very laudable but they're ineffectual in practice.
Stop trying to make everyone a house owner, there is nothing wrong with being a long term tenant. Renting encourages social mobility, it encourages individuals to invest in property as buy to let landlords and therefore drives a big chunk of the overall economy. This mantra of home ownership is a relatively new phenomenon (40 years). Factor in the cost of a mortgage over 30 years and it just doesn't make sense to buy, it is much cheaper to rent with far more flexibility for the tenant. The PRS houses circa 20% of the population; increase this to 50% and the nonsensical boom/bust roller coaster of property prices would be significantly evened out.
Yes, people want, need and deserve security of tenure. However, it is a simple truth in the PRS that "No Decent Landlord Will Evict A Decent Tenant Without A decent Reason' Landlords want stability too, they want long term tenants and for the most part maintain their properties to a high standard. There is definitely no need to bring in either rent controls or longer fixed term tenancies - these will simply discourage private landlords and their mortgage lenders from participating in the sector.
MoodyMolls
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Sign Up20:52 PM, 30th September 2015, About 9 years ago
The PRS was never designed to be the replacement of Social Housing but for all Governments find it easier and cheaper to change and legislate the PRS than it is to actually build the required homes
Mark Alexander - Founder of Property118
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Sign Up20:54 PM, 30th September 2015, About 9 years ago
Reply to the comment left by "Mark Brown" at "30/09/2015 - 20:13":
Hi Mark
I sincerely hope that you have posted your letter as a proposed draft for feedback and haven't actually sent it?
In my opinion, unless you are seriously under charging and you are in an area with extremely high rental demand I think sending this letter template is about as close as you could get to signing your own death warrant.
If you do send it then I suspect your tenants will be taking the next available appointment slot with Citizens Advice or Shelter who never admit to it but regularly advise tenants to stay put until they get a Court order. Expect rent arrears and all sorts of other grief. At best I think your tenants will find somewhere else to live and serve 30 days notice, leaving you with a property that is likely to need redecoration and inevitable rental voids until such time as it is priced and presented as an attractive rental property in comparison to others in your area.
If the outcome is any different to what I have said above then you should consider yourself incredibly fortunate.
All the best
Mark
.
Gromit
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Sign Up21:06 PM, 30th September 2015, About 9 years ago
Who was who said "The only thing necessary for the triumph of this evil tax change is for good men (including MPs) to do nothing."
billy bob
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Sign Up21:19 PM, 30th September 2015, About 9 years ago
Reply to the comment left by "Mark Brown" at "30/09/2015 - 19:39":
Perhaps those of us who don't like to call it "Tenant Tax" could call it "Tenancy Tax"?? "Tenancy Tax" would imply it affects both landlords & tenants.
At present I personally prefer to call it "Tenant Tax", for political objectives. Im hoping that calling it this will make tenants listen and perhaps help us. It may also put the government under pressure to explain why it won't affect tenants.
10 years from now none of us will care what it was called ...
Dr Rosalind Beck
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Sign Up21:21 PM, 30th September 2015, About 9 years ago
Reply to the comment left by "Barry Fitzpatrick" at "30/09/2015 - 21:06":
Yes, Barry it IS evil. I just hope we don't see suicides as a result of this. I think men in particular can see work/business as all-important. Well it isn't. The bottom line is if you have your health and can go on benefits if the absolute worst comes to pass, and you also get your housing paid for, you will still be in something like the top 10 or 20% wealthiest people in the world. I don't need much - I was brought up in a single-parent family on the dole and benefits are more generous than they were then. I know the Joseph Rowntree Foundation will say that something like a mobile 'phone and Sky telly are now necessities of life or you feel excluded from society, but that is a mind-set that I think intelligent adults can get around. The only thing I'd struggle with is affording my morning coffee - that might have to go. But seriously, if anyone feels a bit desperate then talk to someone about it. This is a nightmarish scenario for some in financial terms, but it has to also be kept in perspective. Of course, it is going to not only be landlords who will be made to feel desperate by this, but many, many tenants. There is going to be a lot of human misery caused - all in the hope that some FTBs can swoop in and scoop up a bargain house from a landlord the Government has hounded into bankruptcy - and only a limited type of rented houses would appeal to FTBs anyway. It's all so stupid and tenuous as well as being evil and outrageous.