Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
NewYorkie
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Sign Up13:04 PM, 20th June 2023, About A year ago
Reply to the comment left by Dennis Forrest at 20/06/2023 - 12:39
We had a holiday let outside Bath 25 years ago, and it was, indeed, hard work. We self-managed, but still relied on numerous trades for the inevitable day-to-day problems, which you had to fix immediately. The marketing costs were significant, and we still had problem guests. We let to one couple from the US for 6 weeks, while the husband was working here. But the wife was home all day, with the heating on full blast, and used a full season's logs.
So, I have the necessary experience, and when I left London in 2019, I bought a house which I extended significantly and refurbished, with the intent of holiday letting. I'm still not letting because the area is full, there are guest problems, the regulations are getting tougher, and there is pressure building against holiday lets being better taxed than BTL and taking up much needed local housing. The 'generous' environment will change.
I am about to buy a 'forever home' with my partner [another refurb project], so am considering making it my house available for executive short lets and insurance lets. This will give me some cash flow, and I can see which way the market is going.
As for staycations, I couldn't wait to go abroad again, and that applies to most. The UK is unreliable for weather, and extremely expensive for poor quality, especially for families. I'm retired, and don't have 50 years to wait for the UK to heat up... assuming that's even happening!
Dennis Forrest
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Sign Up13:09 PM, 20th June 2023, About A year ago
Reply to the comment left by Darren Peters at 20/06/2023 - 12:52Exactly my point - too individual to interest big corporate investors. Holiday lets may only be suitable for smaller BTL investors who have say no more than 5 properties. Location is very important - I would say avoid Devon and Cornwall which is too seasonal ang go instead for market towns which have all year round attractions and perhaps attract more older people less tied to school holidays. As I said you can be as hands on as you want, advertise on Airbnb for free, do your own cleaning, laundry, maintenance. OR you can use a big national company like Sykes and they can do everting for you and you just sit back and watch the cash coming in. They are on commission and will try and get the very best return for you and themselves. You could expect around 8% net for a good holiday let compared with say % net for a BTL, and don't forget at least an 8% tax saving when you sell up. 10% BADR versus 18% or 28% CGT. my maximum holiday let is 4 weeks but never had people stay longer than 2 weeks. I charge almost as much for winter as summer lettings to cover the extra heating costs.
Old Mrs Landlord
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Sign Up13:25 PM, 20th June 2023, About A year ago
Reply to the comment left by Rob Thomas at 20/06/2023 - 10:56
Rob, I would argue that far from being oblivious to the student market differences in rent, the politicians are fully aware and are fixing it by eliminating the private landlord competition. By making all rentals continuous rolling tenancies with no fixed term while allowing an exemption for purpose-built student accommodation, the forthcoming Renters (Reform) Bill totally undermines the business model of private student landlords causing many to leave the sector since they will be unable to evict any students who do not leave at the end of term so cannot guarantee the accommodation will be available for the following year. Of course, any who stay on after the end of their course are no longer students and will render the entire property subject to council tax.
Dennis Forrest
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Sign Up13:44 PM, 20th June 2023, About A year ago
Reply to the comment left by NewYorkie at 20/06/2023 - 13:04
I have to disagree with your comment, 'the generous environment will change.' BTL will never IMO be regarded as a business whereas a full functional holiday let doing over 200 days a year always will.
One of the reasons BTL will never be regarded as a business is you can't start a business by accident. e.g. Aunt Agatha has died and left you her house and because it's a bad time to sell houses you contact your local estate agent to find a tenant for the time being. Was it ever your intention to start a BTL business if your aunt had not died? NO. Do HMRC want to contact these people and inform them that they have just started a new business?? Contrast this with a holiday let business. Assuming you do not buy an existing holiday let business you are making a conscious and concerted effort to start a business from scratch which requires quite a lot of time and effort. Don't forget holiday lets pay business rates often zero for owners of single or only a few properties. Don't also forget, ignoring the sad human side, the recent Covid epidemic was a bonus for holiday let owners. (N.B. make sure your property has individual not shared access) From December 2020 to March 2022 we received £24,970 in Covid grants. Compare that with a BTL and you were lucky if your tenant still had a job and could afford to pay the rent.
Dylan Morris
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Sign Up13:49 PM, 20th June 2023, About A year ago
Reply to the comment left by Dennis Forrest at 20/06/2023 - 13:44“Aunt Agatha has died and left you her house and because it's a bad time to sell houses you contact your local estate agent to find a tenant for the time being”. Which in reality you won’t be able to do when the Rent Reform Act is passed.
Bristol Landlord
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Sign Up15:05 PM, 20th June 2023, About A year ago
Reply to the comment left by Tony Johnson at 20/06/2023 - 09:34
I’ll bet you didn’t know that George Osborne, who in 2015 announced S24 cancelled for non corporate landlords, afterwards was for a time an “adviser” to Blackrock?
Can you say Conflict of Interest?
The whole thing was stitched up years ago.
As an Independent Landlord I have no problem competing against BTR companies but what disgusts me is that I have been deliberately disadvantaged by the Government.
https://en.m.wikipedia.org/wiki/George_Osborne
russell branch
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Sign Up15:13 PM, 20th June 2023, About A year ago
Reply to the comment left by Tony Johnson at 20/06/2023 - 09:34At last a well informed comment from someone obviously well informed of the true situation something of which most are quite ignorant.
LL Minion
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Sign Up15:24 PM, 20th June 2023, About A year ago
BTR is done for profit pure and simple. It's not about offering aspirational nor affordable accommodation. It's bodies in boxes - bit like battery chickens. Rack 'em and stack em'. They serve their own purpose and pitched at a certain part of the housing market. Rents will be high as they will have (to be seen) to build to ever increasing gov/eco required standards. Communal charges will be added on and rise at every opportunity. There will no doubt be a plethora of middle men/agents so you as far as customer service goes/ reporting issues...good luck on that one!
The lower end of the scale - anyone on benefits will be left out completely. Those tenants will only benefit if the council does a deal with the B2R brigade, and they offer a tiny proportion of accommodation as a sweetener to get past planning... even then they will only be offered at 'affordable' rent levels which will be way over what the DWP pay in LHA. The council will then have to kick in and pay any top ups long term if they want the tenant shifting...
Meanwhile the council lists get longer and more people are incoming to the country...
The sandwiched middle - B2R's are no good for families, young couples or anyone that wants a garden or space. This middle group will be left wanting. They want and need houses/local schools etc. 2/3 bedders will be sought after...but as B2R wont invest - too time consuming not enough profit. Will only private LL's will be able to offer these?
Not if they have left the market..
We have the RRB and other anti LL bashing policies hitting home now and its hurting. Shelter and Gen Rent have come out from under their shell (the only accommodation they actually provide being for themselves) and are screaming a pile of untruths, but they are beign given more airtime than ever - why because it deflects from government and their constipated housing policies... LL's will either sell to FTB's or other LL's who I am guessing wont be so hot on legislation etc...standards will drop if this is the case..
Will ANY of this really make a dent in the crisis as is? Nope.
Ian Narbeth
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Sign Up15:30 PM, 20th June 2023, About A year ago
JLL are looking at new builds. There are hundreds of thousands of 50 to 100 year old properties in provincial towns and cities that are tenanted. JLL's investor clients have zero interest in them. They have zero interest in tenants who have poor credit scores. They have zero interest in sorting out the housing crisis.
The problems in the PRS are being exacerbated by high interest rates but these problems have been a long time coming and are largely the fault of the Government and the pressure caused by immigration.
david porter
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Sign Up15:48 PM, 20th June 2023, About A year ago
Reply to the comment left by Ian Narbeth at 20/06/2023 - 15:30
I think that you will find that in practice the build to let investors will build tiny homes and rent to housing associations whose tenants will be on benefits.
Renting out to individual tenants will be too much admin unless the admin will be located in Manila or some such place.