Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Michael Barnes
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Sign Up8:23 AM, 12th March 2015, About 10 years ago
My view is that night storage heaters are fairly useless.
They heat up the house at night (whilst charging) when it is not needed.
They run out of heat before it is needed in the afternoon/evening.
User needs to know what heating will be required the next day, to determine how much to charge them.
Without night storage heaters, economy 7 is probably not of any use in a flat: running dish washer, washing machine and tumble drier overnight is likely to cause noise nuisance to other flats.
Matchmade
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Sign Up9:05 AM, 12th March 2015, About 10 years ago
I agree on night storage heaters: they are really only useful for people who live in the house during the day, e.g. a family with young children, a retired person or someone who works from home.
The only way to assess whether Economy 7 is worthwhile from a financial POV is to obtain the old bills, which I doubt the utility company will permit for all the usual over-egged "privacy" reasons - even though you don't want to know the previous occupants' names, just their useage habits and costs.
Have a look at alternatives to gas central heating. There may be reasons why there are no gas appliances, such as a heavy cost to bring gas into the building from the mains. Even if there is already a gas supply, a boiler and radiators - and hiding most of the pipework for aesthetic reasons, if you want to - represent a significant capital outlay. An alternative is up-to-date electric panel radiators from the likes of Dimplex. These are far better than the old air-blown or storage radiators - they have timers, they look nicer, and are significantly more efficient. The advantage for you should be ease of installation (after redecoration) and no annual gas inspections and appliance servicing. Water heating could be by via an immersion or you could install a small gas heater for instant hot water.
Ray .
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Sign Up9:51 AM, 12th March 2015, About 10 years ago
Thanks my gut feeling will be to get rid of economy 7 (my main concern is the seller listed this as a seperate point on rightmove...almost like a benefit) and this brings me to another point with the wording of the lease, which I will post later today on a seperate thread.
I remember seeing a big immersion water tank in the property and I think there was a gas cooker. The heaters in the room looked a little bit like those Dimplex ones except a lot more dated...
Perhaps I need to change my mindset, I was illogically picturing myself living there...in which case I would certainly change to a combi boiler and normal radiators like in my own home. At the end of the day, although the current setup may not be optimal efficiency it is the tenants thats will be living there and so they would cover the costs regardless and so it may not make financial sense for me to plough in a significant capital outlay.
The main thing going for this property is the location - proximity to high street and train station. So hopefully this alone is enough to attract the type of tenant in mind (and hopefully they can overlook the less than optimal utility arrangement), though I will get someone to repaper the walls and a fresh coat of paint (and this brings me to another point with the wording of the lease...)
I will start the new thread now, thank you all for the help.
Ray .
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Sign Up11:26 AM, 14th March 2015, About 10 years ago
Seems my leasehold thread didn't make the cut. I have cut across some of the excerpts below:
1) Freeholder Building Insurance:
A) Please note there is a subrogation waiver clause within this policy.
- The Freeholder has paid for this insurance policy and I am not sure if the above sentence is there to solely protect the Freeholder or perhaps cover both of us?
B) Inspect the building/ unit as frequently as practicable but in no case shall the period between inspections exceed 30 days. A written record of inspection(s) may be required by Insurers in the event of a claim.
- How is this done in real life? Do you take photos as proof of date inspections? Otherwise I could simply write fictional records of inspection retrospectively...
2) Leasehold Alterations and Additions
Not to cut maim injure alter or add to the Building or the Demised Premises nor to change in any way the external architectural appearance or internal plan or the materials or architectural decorations of the Building or the Demised Premises provided that the Tenant may carry out internal non-structural alterations which do not cut into or damage the Main Structure of the Building or any part thereof with the Landlord's prior written consent which will not be unreasonably withheld
To demolish and remove any building addition or alteration built or carried out in breach of this sub-clause and to restore the Building and the Demised Premises to their previous condition to the reasonable satisfaction of the Landlord
If notwithstanding the foregoing terms and provisions the Landlord shall at its sole discretion decide to permit the Tenant to make any addition or alteration to the Demised Premises hereby forbidden and the Tenant shall carry out such works then at the expiration or sooner termination of the Term the Tenant will if required by the Landlord at the Tenant's own cost reinstate and make good to the reasonable satisfaction of the Landlord the Demised Premises and restore the same as if such addition or alteration (or such part thereof as may be specified by the Landlord) had not been made and to pay the expenses reasonably incurred by the Landlord of and incidental to the superintendence of such reinstatement and making good
- Does this mean I am not able to make changes to the interior such as changing the current Economy 7 Tariff to a new provider who may make material changes to the property (installing new meters etc). If I wanted to replace the old gas cooker or even the aged heaters is this permissable? Also there is an immersion water tank, which to replace and overhaul would probably affect the piping...would this be in scope of the Alterations and Additions?
3) Demised Premises
all the doors and door frames within or bounding the Demised Premises and the glass fitted therein and within the windows bounding the Demised Premises and
- I agree the doors and door frames form part of the interior, but wouldn't the glass fitted within the windows fall under the remit of the Freeholder?
Thanks for your thoughts.
Mark Alexander - Founder of Property118
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Sign Up11:32 AM, 14th March 2015, About 10 years ago
Reply to the comment left by "Ray ." at "14/03/2015 - 11:26":
Hello Ray
I did send you an email regarding your proposed discussion thread (as above) but it seems it may not have got to you. I didn't publish at the time because I felt there wasn't an intro explaining what you wanted to achieve in terms of advice. That was the basis of my email. It seemed to me that you had simply copied and pasted a list of questions from an email that you had sent to your solicitor but without putting anything into context for the benefit of the Property118 audience.
.
Ray .
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Sign Up11:44 AM, 14th March 2015, About 10 years ago
Thanks Mark I never received that email, however I will take another look at the wording of the draft.
Yes the above is currently with the solicitor, but just wanted a second opinion on whether the terms of the lease would prevent me from changing the boiler/ radiator and even making simple paint colour choices without first having to get consent...
Thanks
Fed Up Landlord
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Sign Up13:00 PM, 14th March 2015, About 10 years ago
Ray,
The relevant part of the lease is as follows:
"Provided that the Tenant may carry out internal non-structural alterations which do not cut into or damage the Main Structure of the Building or any part thereof with the Landlord’s prior written consent which will not be unreasonably withheld"
This in effect authorises the installation of a gas heating system if you so wished, provided that you did not alter the property significantly, say to house a boiler. If that was the case then you could write to the Freeholder and ask permission. Be careful though they would probably charge a fee for it. There's not much they don't charge for. And many leases were written years ago and do not reflect modern life. Trying to enforce the breach of a lease legally is nigh impossible through the Courts and extremely costly. That's why a lot of leaseholders disregard them on things like pets in flats, loud music, parking etc. As landlords we have the ultimate sanction of eviction if a tenant breaches the lease. However, owners who own their flats who persistently breach are a nightmare to deal with as the Managing Agents and / or Freeholders do not have that sanction.
Ray .
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Sign Up7:27 AM, 24th March 2015, About 10 years ago
Thanks Gary! Yes I Think I will take some of their criteria with a pinch of salt (i.e. walls need to be repainted every fourth term and the colour / quality needs written permission from freeholder)...
I just searched this site for utilities and came across some horror stories where bills are placed into the various tenants name:
- Just before moving out the tenant fraudulently informs of an earlier move out date and switches to the name of the owner, leaving them to foot the bill.
- More often than not the utility company will follow the least path of resistance and go for the landlord rather than hunting down the culprit.
- Complications of the tenant choosing their own service providers
I am more tempted to keep all bills in my name and implement the stop loss concept mentioned earlier...is it possible to write into the AST that I can enter the property as and when I wish without having to consult the various tenants (HMO)? Reason being I would like to check and submit meter readings ad hoc and not need to inform each tenant repeatedly?
I may have to look into this on board pro in more detail...