Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up11:30 AM, 10th March 2015, About 10 years ago
Hi Ray
You can only set off the interest as an expense against your rental income, NOT the capital repayment, I recommend you read this article which outlines the top 10 mistakes that landlords make when completing tax returns >>> http://www.property118.com/landlords-tax-returns-10-common-mistakes/61630/
The following link is to a very useful discussion thread regarding business banking for landlords, I recommend you to read all comments >>> http://www.property118.com/business-banking-landlords/66622/
Hope that helps and good luck 🙂
.
Fed Up Landlord
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Sign Up13:15 PM, 10th March 2015, About 10 years ago
Mark is bang on. Only interest is offsettable against profit. But also remember you can claim mileage for all the visits to the property, B and Q, for all the DIY, letting agent fees, insurances, and also a flat allowance for use of home as an office. I think it's £208 a year.
And like other posts on the link Mark has mentioned - no need for a business account. HMRC don't class BTL as a business. So neither should you or the bank. Use a.personal account. It's cheaper.
Ray .
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Sign Up14:10 PM, 10th March 2015, About 10 years ago
Thank you both! In which case I will stick to personal banking, but simply have a brand new account set up solely for the BTL.
Even though the future running costs will be paid for by myself, the BTL will be a joint ownership with my wife (passive-to-no-involvement in the future running of the BTL). I had overlooked the part that my wife would also need to fill a tax self assessment but I presume this can only be an advantage (aside from having to spend time populating the form).
Given that this will be the case, it would probably make sense to open this personal bank account jointly (even though the funds will only flow my personal account to this BTL account).
Gary I did not realise the vast scope you could use on the expense side...in which case I doubt any newbie BTL folks really get taxed a great deal...which is great 🙂
My intention is to set all the direct debits to the BTL account and simply charge the tenant an inclusive price to rent the room. I have seen some threads talk about switching the bills to the names of the tenants...but is there any best practice/legal requirement to have certain utilities transferred to the tenants name, whilst others kept in the landlords name? (As an example, I presume the landlord would never leave it to the tenant to insure the contents and instead that responsibility should remain with the landlord to make sure the carpets, doors etc are insured against say a burst pipe)?
Colin Dartnell
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Sign Up20:54 PM, 10th March 2015, About 10 years ago
Reply to the comment left by "Ray ." at "10/03/2015 - 14:10":
I've been using my personal account for 20 odd years without a peep from my bank. You can claim £54 a year for using your computer for accounts.
You say 'rent a room' is it a BTL or are you taking in a lodger, or running an HMO.
You are right to insure your property but you don't want to be paying their utility bills in a BTL. It's their debt if it's in their name.
Ray .
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Sign Up21:26 PM, 10th March 2015, About 10 years ago
Thanks Colin there will be 3 bedrooms (though the living room could be a suitable bedroom too...however at first glance of the lease, it is so restrictive I doubt I will be able to change this to a 4th bedroom) - either way not enough rooms for a HMO. I won't be living at this property so I imagine that rules out a lodger...it should be a "normal" BTL
I guess it mostly boils down to the vetting process...if I get a decent tenant then that reduces the anxiety I have with putting the utilities in their name...I keep thinking any failings with paying utilities etc will impact my credit score or come back to bite me in some shape or form.
So is it literally gas, water and electric that gets put into each of the tenants name? Or is it also council tax, broadband, telephone line rental, tv package etc?
When I was renting, I don't believe any such expenses were placed in my name...but from a logistical perspective is this the way it would potentially work:
- On the day that the tenant moves in you contact the gas, water, electric and council tax with the new name (including giving readings where applicable)
- Do you obtain from the tenants beforehand their DD details to pass onto the service provider
- Is it possible to ask for a copy of the bills to be sent both to the BTL and to my own personal residence (so I can deal with any issues before they become serious)
Apologies if the above understanding is naive and perhaps I may be getting more involved than required, but it would good to understand how best to handle the bills. For instance if X moves out before Y, then how do they split out costs which are less obvious to divide (i.e. Atleast wih the utility bills, meter readings can be given to split the costs accordingly, but it is more difficult for other expenses which is another reason why I was leaning towards an all inclusive price)
The intention was to drop an informal friendly warning that if they abuse the utilities (i.e. Leave heating and lighting on all the time then I would increase the rent to reflect this).
Matchmade
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Sign Up14:35 PM, 11th March 2015, About 10 years ago
There is at least one extensive thread on this site regarding how to handle bills. I think the usual practice is that the bills are all left in the tenants' names if you have, say, a couple who know each other and there's a single AST.
If the tenants do not know each other well and the house is a houseshare (i.e. an HMO, because if there's more than one "household" of unrelated people, then that fits the general definition of a house in multiple occupation - it's just not a "registered" HMO, which means five or more people *and* more than two storeys, which has to be notified to the local authority), then often the bills are kept in the landlord's name for reasons of administrative convenience as people join and leave the house. The big danger with such a "bills inclusive" arrangement is that the tenants abuse it: they run the house at 30 degrees C for 24 hours a day, have 30 minute showers and the like. The way round this is to set a stop-loss on the bills. Tell the tenants before they move in - and have it written into the tenancy agreement - that their rent+bills includes a maximum amount of, say, £80-90 each a month, and if they exceed this by running a very high fuel bill, then they must reimburse you the difference. Equally, if they run the house frugally, you guarantee to repay them any saving, which will be a nice reward for them. This approach makes them responsible for their own level of bills, even though technically the bills are in your name for administrative simplicity.
Phone and TV bills are never included with the rent - that's their affair. Broadband can be included.
I've always resisted having the bills in my name in my HMOs, but I got fed up with the tenants failing to transfer the bills into the new names when someone left the house, and the bailiffs from the borough council then came knocking on the door looking for their council tax. So I maintain all the bills and issue monthly invoices, which the tenants then pay me. The principal reason that some tenants, especially students, benefit claimants and first-job graduates, like a "bills included" arrangement is that they want fixed outgoings, to help control their budgets. I accept the logic of this, but I draw the line at the landlord having to pay the difference if the tenants then think of the house as "free fuel included" and use gas, electricity and water with gay abandon. They need to recognise that heating in particular is not free and must be paid for, which is why I think the stop-loss approach is a reasonable compromise: the tenant gets a fixed monthly rent and no unexpected huge bills after six months, but equally is expected to pay up if the household is profligate and irresponsible.
Michael Barnes
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Sign Up17:22 PM, 11th March 2015, About 10 years ago
Reply to the comment left by "Ray ." at "10/03/2015 - 21:26":
Sounds like it could be a HMO:
An HMO is "An entire house or flat which is let to 3 or more tenants who form 2 or more households and who share a kitchen, bathroom or toilet" [http://www.nationalhmonetwork.com/definition.php].
If it is an HMO, then you need to determine if you need a HMO licence in your area.
If you intend separate agreements for each bedroom (letting to people who do not know each other), then I would suggest keeping utilities in your name, as suggested above.
In this case you will also be reponsible for council tax (by law).
If you intend one agreement for the whole property (letting to a group of people who know each other), then I would put utilities in their name. This reduces your potential losses if they stop paying rent (the utility companies chase them, not you, for non-payment).
Note that in this case, if one tenant serves valid notice to quit, then that terminates the tenancy for all tenants.
To put utilities in tenants names you notify the provider that tenants X, Y and Z are living there from date D, and you are no longer responsible. They then contact the occupants to get their details.
Personally I only let entire properties, not rooms, so I always contact utility and service providers (including council) to inform them of both the date from which new tenants are liable (on move in) and the dates they cease being liable (end of tenancy, which may be later than when they move out).
Ray .
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Sign Up18:16 PM, 11th March 2015, About 10 years ago
Thanks Tony, Michael does it usually specify in the leasehold whether the freeholder allows a property to be further rented as HMO or not...I could not spot any wording to this effect, but not sure if a freeholder has such power to dictate?
I had no idea this was actually a HMO, assumed the 5 room criteria would have ruled this out. The 3rd bedroom is a tiny box room...I will have to advertise and gauge likely demand...if no one wants a room of that size/standard it may be better to just rent the whole property out to a single family...
That's a novel idea on the stop-loss approach to the bills - I really like it Tony!
Depending on the above decision to let out the whole property to a family vs room by room - I could either:
A) Keep the bills in my name and implement the stop-loss approach
B) Transfer bills to X,Y and Z and let the utilities follow-up and as Michael mentions just keep a log of the dates/readings and inform all suppliers accordingly
For A) I will have to ask around to see a suitable nominal amount for a 3 bed split level flat...however, my opinion is now greatly changed towards putting this in the various tenants names.
In terms of "starting up" would I the landlord source out all the various providers and then once ASTs are signed by the tenant start transferring their names to the suppliers? Or do I allow the tenants to source these providers themselves?
Without sounding too greedy, I would prefer to identify these providers as I usually get quidco cash back...
Thanks everyone for the input, I think I am starting to build up a better mental picture of how to handle the logistics/ admin side of things and record keeping seems paramount!
Michael Barnes
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Sign Up23:43 PM, 11th March 2015, About 10 years ago
Reply to the comment left by "Ray ." at "11/03/2015 - 18:16":
I would be surprised if a lease mentioned 'HMO' specifically, but it might have alternative wording such as 'only sublet to a single family'.
Re suppliers, I let my tenants change supplier if they wish: it is their money and I hope they will stay a long time; other landlords expressly forbid changing suppliers.
Whenyou buy the property, there will already be suppliers. As it can take sum time to switch, you might want to stick with who you've got. I can imagine all sorts of problems if you startthe switch and then get tenants in before the switch has completed.
Ray .
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Sign Up7:38 AM, 12th March 2015, About 10 years ago
Good point thanks Mike, I may just change the tariff and leave with the existing suppliers.
The flat will need some renovation so I plan to get this done over 1-2 months and then start renting out to lower risk tenants (non DSS) so there could be time to switch suppliers if need be (i.e in my personal residence I pay Thames Water a fixed amount every month regardless of usage, it would be great to have the same setup in the flat).
There is an economy 7 heating system and I noticed there were no "normal" radiators, they seem to be electric heaters...which may require "modernising".
- Depending on costs, I may seek an alternative to install a Combi boiler and normal radiators
- Would it then be better to change tariff from economy 7 to a more normal tariff
I have a basic understanding that economy 7 only suits a particular audience...whereas I am looking to rent to someone who works 9 to 5 in retail/ high street shop etc (due to location of flat), no pets or smoking, ideally 25+ but willing to take over 20 years if they appear mature. So perhaps I need a more normal tariff...