Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Catherine D'Agneau
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Sign Up11:58 AM, 9th December 2014, About 10 years ago
Thank you ABAB, for your advice and input. I've listened to everyone's comments and advice, and it is likely I will go down the route of giving the family the tenancy, using a letting agent as recommended. I am holding fire for the immediate moment because I have heard through other family members that sister-in-law has just had surgery for cancer,(apparently it "went well"), so at this time I feel it would be insensitive of me to start flexing any kind of muscle at them. Meanwhile I will be discussing with my solicitor the best options. A compromise does seem the best solution, I have now learned that sentiment has no place in these matters! I will post the outcome and resolution when the time comes. Thank you (all) once again for your kind support and help.
All BankersAreBarstewards Smith
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Sign Up12:09 PM, 9th December 2014, About 10 years ago
i hope you all have a peaceful Christmas.. I think if you wanted to give you mum (and you) peace of mind it might be kind to tell them your plans before xmas so everyhone can relax a bit ... you sound like a caring person
good luck
Catherine D'Agneau
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Sign Up0:21 AM, 13th December 2014, About 10 years ago
Here is my update...
I've heard from my solicitor, he thinks that it is unlikely that a contract has been created by my Facebook messenger chats. He is uncertain as to whether a tenancy can be in force with just one member of a shared household in any case, and there are many legal uncertainties. If there were a contract, it would be an AST, and could be terminated in due course. The Facebook messages were on 30th September 2014, so the six month period would end on 31st March 2015.
All of your advice has been sound. I have decided I will offer them all a periodic AST from 1st April at a reasonable rent, probably a bit less than the market rent, (hopefully without having to issue an S21!). This seems to be the best way forward, as I have no wish to evict them summarily and cause the situation to deteriorate further. I will be looking to end their tenancy when my mother is no longer with us. My solicitor is now under instruction, and I will be discussing all this with him early next year. Unfortunately I cannot contact them to tell them of my plans, as I received an e-mail from my brother ordering me not to contact him ever again in any manner! It was a passage of purple prose, I think he is having some kind of mental aberration! However, leaving things as they are for the time being may calm him down if he thinks he has "won" in some way, and I don't wish to inflame him at further at this moment. What an exercise in patience for me....
Once again, thank you all for the help, advice, and support, I feel much better than I did at the start, my head is now straight. It looks like I'm going to be a landlord after all. I may be needing to bend your ears again in the future!
I hope you all have a peaceful and joyous Christmas, I am now looking forward to mine thanks to you guys. Blessings to all.
Puzzler
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Sign Up12:39 PM, 13th December 2014, About 10 years ago
This is a very interesting situation. Families can be very problematic. I would like to know how you came to own the house, did you buy it for your mother to live in? Also you say that your brother was objecting to the AST you proposed to introduce in October as he doesn't want to pay rent but is now demanding one so that he will have a better chance of council housing?
Either way I don't see he can prevent you from selling provided you give him notice to leave.
However, without knowing you it sounds like that is not really what you want. I get the impression you don't want to make your brother homeless but would like him to sort himself out.
First, leopards don't change their spots so he is unlikely to reform money-wise. But your brother is taking quite a lot of pressure from you by being with your mother even if it's not constant physical care.
You don't appear to need the money, you appear to care for your brother. Could you get a family friend to mediate? While your mother is alive there is no issue to resolve so try to patch up with him, he probably feels very scared and vulnerable (especially if you're the "successful" sibling). I hope you achieve a happy outcome.
I have been in a similar place and in the end (after many decades of resentment) I have decided that the family is more important than everyone paying their "fair" share, as we're not all equal in that respect.
Catherine D'Agneau
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Sign Up14:10 PM, 13th December 2014, About 10 years ago
Hello Puzzler
I did buy the house for cash, for my mother and father 15 years ago, under their right to buy as council tenants. The house was for them to live in rent-free, and to be used as collateral should either of them need to go into a care home. It was in a deed of trust for me. My father died five years ago, and mother conveyanced the house to me three years ago, in the mistaken belief that I could raise an equity release on the property in order to provide my brother with some cash to help him get out of debt. (Of course, this was turned out to be impossible as I do not live there!). The original plan was that once both parents were deceased the house would remain in the family (we were all brought up there), as an asset should anyone need a place to rent cheaply. It was never my intention to sell it. When my brother decided to move in there I offered him a year rent-free for him to sort out his finances and get stable again, and we agreed he would pay me a small rent, after that time, without an official contract, this was to be put into a savings account in his name, to cover repairs. At the end of each year, whatever was not used would be split between us, and we would start again. Everyone was pleased with this arrangement, and at my last visit there in July all seemed well.
In September my daughter and her husband were given notice to quit their rented property and had to find another by November. They did, but at a much higher rent (We live in the south-east, very expensive!). She intended to go back to full-time work in January (she was working 4 days a week), and I offered to help them out with the extra £400 a month rent until January. In a normal Facebook chat session with my brother I reminded him of the arrangement, and asked if he could pay the money direct to me from October to January, instead of putting into the account. No amount mentioned, I just said whatever he was planning to pay anyway, however small, and I explained why.
I have no idea why he reacted the way he did! He insisted he was to live there rent-free until my mother died, and accused me of lying and deceiving him into moving in there. On reminding him of his promises in July he became hysterical, furiously angry with me, and very hostile. He picked the amount of £250 a month, insisting that he would pay me this by standing order, and that I was to give him a contract. In order to mollify him and maintain harmony I agreed he could live there rent-free while he was caring for mother. He argued back and insisted on a contract. I promised him a contract, and said the rent would be £100 a month, and I would accept no more than that. He agreed, and then terminated our relationship, saying he would never forgive me, didn't want my friendship, and I was not to contact him again.
That is the bones of the whole matter! He then went on to "defriend" me on Facebook, along with my husband, our son, daughter, and son-in-law. This is only important because we live 200 miles away from the family, and have always used Facebook to keep in touch. My mother then did the same, and sent me a hateful letter telling me all of the things I'm supposed to have said and done to them (all untrue). She ended the letter by telling me she would never forgive me, and wanted no more contact!.
I wrote to both of them to explain things, and asked if we could talk it through. I received an e-mail from my brother, again extremely hostile, telling me any further communication would go unread or be deleted unread. He told me I could only speak to my mother by phone through him.
So that is the situation at the moment. I never wanted to evict my brother, you are right in that I only wish he would sort himself out and grow up a bit (he is 52!). He does appear to feel vulnerable and even frightened, but he is taking a very hard line with me and will not allow any discussion.
There are, sadly, no family friends. My brother does not "do" friends. My mother likewise. They are both quite antisocial people! I have two sisters, both of whom would like to help, but we all know that any input from them would be seen as interference, and taking "sides", and they would likely be cut off too.
**Sigh** So now you know the whole story.
Your comment about "successful" siblings is so very apt, my brother has always been very envious of my position as eldest, (he is the youngest, and the only male), and feels the whole power balance is wrong with my owning our parents' home. He calls himself the head of the family (the "silverback", as he likes to remind us). However, that is an ape! (So probably quite apt too!)
Sorry for this long-winded post, but you did ask......
Thank you for your suggestions and your interest. I will post the outcome in the future. I hope you have a peaceful Christmas.
Dr Rosalind Beck
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Sign Up14:14 PM, 13th December 2014, About 10 years ago
Hi Catherine.
Just one word of advice: I would ask Mark to get rid of all mention of your surname on this thread (if it is your actual surname), in case someone who knows your brother et al, tells them about it, or in case he does a google search on your name at any point...
All the best with this.
Mark Alexander - Founder of Property118
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Sign Up14:58 PM, 13th December 2014, About 10 years ago
Reply to the comment left by "Rosalind " at "13/12/2014 - 14:14":
Hi Rosalind
I have not published Catherine's last name, but anybody can change their screen name at any time
.
Dr Rosalind Beck
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Sign Up15:57 PM, 13th December 2014, About 10 years ago
Hi Mark.
She needs to change it then, because I can see it above every post she makes.
Catherine D'Agneau
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Sign Up18:44 PM, 13th December 2014, About 10 years ago
Thanks Rosalind for your advice, D'Agneau isn't my real name, it's just a word that means something to me. I don't post my real name, but I always forget my other usernames on websites!!!! Aww, you guys are all so caring, thanks x
Neil Robb
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Sign Up13:44 PM, 14th December 2014, About 10 years ago
Hi Catherine
I have been there on a family issue myself so I do understand where you are with this. Your family seem to be taking the hand.
My gut feeling is they are taking the hand out of you and the situation and I would imagine they are not telling you the truth about there financial situation.
I am amazed they are not entitled to benefits including housing benefit and council tax. I have met people like this before who know exactly what they are doing. But will not tell you the truth. They will claim they have nothing and are claiming everything.
My understanding is that if you are on low income your are entitled to housing benefit and help with council tax. I have enough tenants receiving this to know there is benefits for this.
You say your brother is in poor health so why does he not get sick benefit or DLA if he is so bad. I would say he is getting this.
Again his wife has health issues and works 15 hours will she not qualifies for working tax credit and help with housing benefit council tax. You said you thought she has had an operation for cancer again with the correct help may be entitled to DLA as well.
They claim to be your mother carers again another allowance they are entitled to I would not be surprised If they are claiming all around them but wont say. As they do not want you to know they are milking the system to the max.
Liverpool are trying to bring in Licensing for landlords at £500.00 per property in the near future.
My other concern is you say the are looking after you mother are they dealing with her finances. I would have strong concern over this. I have been there and not wanting to create an argument said nothing. While they implied another family member was helping themselves. Well when they took over the account there was thousands in the bank plus more money coming in each month. By the time they moved there was nothing left in the account. But when the control of money went back to the other family member within ten months there was £4000.00 back in the account.
Without going into my situation I can assure you most people will say I was a mug for believing what they say, but I was lucky and could afford to cover what was happening. And the family feud is all my fault and they are the innocent party. What I will say is I never lied to them as they did to me and the truth came out and they still wont accept what they said and did was dishonest.