Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Sally T
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Sign Up12:00 PM, 7th December 2014, About 10 years ago
Looking at this from both sides I would agree to the AST and make sure I have a good independent witness present when signing. This would allow you and your mother to enjoy her remaining years without the stress of it all. At some point in the future when she's no longer at the property I would employ a company to evict them. A section 21 needs no reason for possession and a court has to grant it even if they have no where to go.
You could use it to protect your rights as much as theirs. I'm no legal eagle so other people may come up with better solutions, either way, I wish you luck !
Catherine D'Agneau
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Sign Up17:04 PM, 7th December 2014, About 10 years ago
Reply to the comment left by "Sally T" at "07/12/2014 - 12:00":
Thank you Sally. Your suggestion makes perfect sense as far as protection goes. I am not sure I want to become landlord to them at this moment, the house is over 200 miles away from where I live, and my responsibilities as landlord would require that I visit the house from time to time. Their hostility towards me makes this an unpleasant thought! My mother refuses to speak to me at all, and my brother has taken to sending me vituperative e-mails! I'm not sure I would get any kind of co-operation right now, I may have to let them cool off and hope they see some reason. It is not a matter of money, so I don't mind them all living there rent-free for the rest of my mother's life. If my legal position really is as I have been told, and they are there with my permission only, I would have no need for an eviction process, I can just ask them to leave, and they could not refuse. I am an OAP, and cannot drive as I am partially-sighted, so I think that becoming a landlord is not for me, all things considered! I should really have researched all this before I jumped into it, isn't hindsight a wonderful thing? Families, eh?
Jessie Jones
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Sign Up18:40 PM, 7th December 2014, About 10 years ago
Catherine,
Without looking at the exact conversation you had on Facebook, it is possible that what you have said on there amounts to a 'contract' between you and your brother, and he could use that to cause all sorts of legal difficulties for you.
If you move him onto an AST, it will replace the grey area in which you currently sit with an established formal legal position which will be much easier to deal with.
I don't know whether the receiving of rent change your legal position from being simply a 'home owner' to that of 'landlord' but you will certainly now have responsibilities to have a gas safety certificate, ensure that the electrics are safe and that you have informed the tax man, whether you are making a profit or not. I hope that I am not adding to your stress, but £100 per month will not be enough if the house needs a new boiler and a re-wire.
Mark Alexander - Founder of Property118
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Sign Up18:47 PM, 7th December 2014, About 10 years ago
I concur with all. Moments thus far.
.
All BankersAreBarstewards Smith
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Sign Up8:41 AM, 8th December 2014, About 10 years ago
Hi Catherine .. what a muddle. I have been a landlord for a very long time and would never let to family !! however.. you are in a difficult place.
My suggestions would be to find a local solicitor who does a "half hour free" consultation and explain your situation.
If the lawyer suggests that you do offer a tenancy agreement, then employ a local letting agent to do that for you - the agent take away most the stress of being a landlord - the agent will know what to do as long as they are a member of a good professional body.
When the tenancy agreement is drawn up - get the agent to charge a market rent.... if your family want to be tenants let them pay a fair rent...... You will then have funds to pay for the landlord expenses which you will incur - BTL insurance, gas safety certificate, EPC certificate etc
If your brother and is wife get into rent arrears, then you will have ample evidence to evict them lawfully later on..... You are not responsible for their lack of good health nor their unemployment - they are trying to emotionally blackmail you...
Which part of the country is the property in ?
best of luck
Catherine D'Agneau
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Sign Up11:15 AM, 8th December 2014, About 10 years ago
Reply to the comment left by "All BankersAreBarstewards Smith" at "08/12/2014 - 08:41":
Thanks to all for the advice. The idea of using a letting agency to handle a tenancy agreement is a good one. The market rent on the property is around £535 a month. The property is in Liverpool, on a main arterial road near the M6. It is a 3-bedroomed house with two receptions rooms, a gated front garden with paved area for parking, and a fair sized rear garden with shed and gated access from the front. I have considered the letting agent route, but I felt that no agent would take my brother on as he has nothing to recommend him! My mother has a reasonable income to live on, and some savings, so the burden of paying rent would likely fall to her. Their combined income would not cover the market rent in any case. I do not wish to upset my mother further, in view of her age, as the original arrangement suited us all completely. It is the arrival of my freeloading brother and his wife which changed things. Emotional blackmail indeed. My mother is frightened of living alone, (she calls my brother and his wife her "24/7 carers", although she is not in need of care as such), and I am sure will do anything to ensure this does not happen, so she is taking his "side", understandably. I think I have most likely painted myself into a corner here. I have messaged our family solicitor with the details today, and am awaiting his advice. Thanks once again, this is helping to straighten things out for me in this dreadful situation!
All BankersAreBarstewards Smith
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Sign Up11:30 AM, 8th December 2014, About 10 years ago
if they are her 24/7 carers - then they should claim carers allowance.... that will help them pay the rent !!
Even setting the rent at half the current market value would give you some cash to pay for the landlords expenses.
Are they paying all the bills between them ?
If they are on benefits - either of them - talk to CAB about them being able to claim Housing Benefit once they are on the tenancy agreement (although sometimes renting between family member can be seen as a 'contrived tenancy and the council could say no... but its worth asking the question)
Mandy Thomson
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Sign Up15:22 PM, 8th December 2014, About 10 years ago
There are a number of elements in common here with Mike's situation earlier in the year (except that Mike was desperate for the tenants/licensees/guests to move out) http://www.property118.com/benevolence-backfired-please-help/67570/#comments
However, what strikes me as the most pertinent question is whether the "landlord" is being paid rent or mesne profit - which would legally determine whether the occupiers are tenants or simply licensees (such as someone renting a holiday let short term). As we know, in law, if rent is being accepted, this can create a tenancy (could this be what the OP's brother is referring to on Facebook?). From a remark made by Romain to Mike's post, I believe mesne profits are considered to be no more than £1000 pa, but I can't find a specified amount as such, but I did find this link here about accepting rent as mesne profiit https://www.commercialtrust.co.uk/btl/landlord-advice/tenant-eviction/mesne-profits/. It advises the landlord to make it clear in writing to such an occupier that money is being accepted as mesne profit or occupation charges only, NOT rent, and therefore no tenancy exists.
If Catherine can keep her brother and sister in law as licensees, rather than tenants, she will have an easier time claiming back her property when the time comes. This is also fairer on the occupiers, as that way they know where they stand, and should be forewarned to expect to find somewhere else to live - the council might be more sympathetic too, as they won't be as secure in the property as full tenants. However, I have a horrible suspicion that just like Mike's "friends", they will have to be forced out - whatever their occupier status!
ABABS makes a good point about them claiming carer's allowance - however, Catherine's mother would have to give a very good account of what they actually do for her, that she can't do for herself - simply doing a bit of housework, shopping and cooking a couple of meals won't cut it - it needs to amount to a full time job (35 hours a week at least) for someone who is unable to do those things themselves.
Catherine D'Agneau
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Sign Up17:32 PM, 8th December 2014, About 10 years ago
Thank you, ABAB (loving your title!). Neither my brother nor his wife are receiving benefits, and the utilities are all in his name, except water rates, which are in my mother's. My mother receives state pension, a small pension from my father's employers, and the lower rate disability benefit (she has osteoarthritis and walks with a stick). Sister in law works 15 hours a week, so she might qualify for HB, and maybe my mother would. I would have to find out more about this. The expression 24/7 carers is one my mother uses (and my brother also), but my mother is able to do all but the heavy housework, she does her own laundry, and some of the cleaning. They help with the shopping, but do no cooking, they prefer takeaway food, which they share with her. I certainly would not consider them her carers! They provide her with companionship and some help, and she pays the wife a monthly allowance herself for this, as well as paying for other things for them. I will consider giving them an AST if they carry this on, using a letting agent as suggested. I'm waiting to hear from my solicitor as to the true legal position, and I am so grateful for everyone's help and input. It is such a shame that what started out as a kindly gesture to help my mother has turned out to be something which is now biting me in the backside!!
All BankersAreBarstewards Smith
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Sign Up17:49 PM, 8th December 2014, About 10 years ago
do let us know how things go Catherine..... altho I am a long standing landlord, I have been renting myself, for convenience, for the last few years, and when a l/l gives you notice, it is a terribly frightening thing to bear.
If you could get a letting agent to visit your family and suggest a positive way forward for all it will take the emotional heat out of the situation - and could result in a compromise situation for all.