Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
user_17009
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Sign Up23:01 PM, 15th August 2018, About 6 years ago
user_17131
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Sign Up23:20 PM, 15th August 2018, About 6 years ago
Mark Alexander - Founder of Property118
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Sign Up10:13 AM, 16th August 2018, About 6 years ago
We believe we have fixed the issues discussed on this thread in regards to popups. It may take a day or so for them to be effective on some browsers and mobile devices until the system cache clears. Accordingly, the comments related to this issue have now been removed from this discussion thread. If you are still having problems by this weekend, please email us with details to info@property118.com
Thank you to all who raised the issue and for your forbearance whilst we were working on a viable solution.
user_17131
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Sign Up10:53 AM, 16th August 2018, About 6 years ago
NW Landlord
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Sign Up10:23 AM, 18th August 2018, About 6 years ago
SDLT receipts are down since the 2nd home charge. If they where to be reduced then more purchases would happen with landlords buying in LTD company and I reckon receipts will increase
philip allen
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Sign Up10:37 AM, 18th August 2018, About 6 years ago
Reply to the comment left by Will stillman at 15/08/2018 - 23:01
Will, just the opposite has always proved to be the case. Lower rates and income rises. Surely the sensible idea is to increase people's desire to move.
Laura Delow
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Sign Up10:39 AM, 18th August 2018, About 6 years ago
I know property is expensive vs wages to afford buying in London or surrounding home counties, but if a first time buyer really wants to get on the property ladder, they can but like many of us back in our day who had to sacrifice a social life and buy a box in a less salubrious area with a longer commute to work & stop spending generally, it's doable albeit a tough long haul. My own kids had to move further out to afford their first box of a home and spend 4 hours a day commuting to/from work, and later restrict themselves to only having 2 kids as they couldn't afford more (we could have helped financially but we felt there's no lesson in that). Now they're thriving 40 year olds who are proud of what they've achieved through sheer hard graft.
When I first started working full time for M&S head office (2 weeks before turning age 16) I earned £15 pw & had to pay my parents £2 pw housekeeping (not because they needed it but because they thought it a good discipline for me to understand the real world) plus they encouraged me to take out a £2 pw Prudential savings plan on top of which I saved a further £2 pw in a building society savings account to build up credibility for when I wanted a mortgage. After my fares to work (2 busses & 2 trains each way leaving home at 6 am and back by 7 pm & I took packed lunch), I was exhausted with next to nothing left over for a social life, yet my parents said if I wanted more for going out, I'd have to work extremely hard to earn more through progress at work from being in charge of my own post trolley in M&S's Head Office post room (one up from being a tea girl!) and work my way up the corporate ladder. So I did. I worked my socks off & progressed as fast as any large corporate allowed one. By age 19 I was running a small team in food distribution & by forfeiting ownership of a car and rotating what little I had in my my wardrobe & only going out socially once per week if that, and no holidays for 3 years, I had saved enough money to put down a 10% deposit on a minute studio flat I did not want to live in but it was all I could afford as my first stepping stone to what I dreamed of owning (3 bed flat in Hampstead). I even did my own conveyancing as I could not afford a solicitor & every weekend I would learn from a family solicitor friend of what to do next. Then aged 24 I left the security of M&S and went in to self employed sales with no basic wage as I knew the only way to really give myself a chance of earning more was not to to rely on dead men's shoes in a large corporation & I needed to take risk & back myself. Before leaving my M&S job, I borrowed enough from Midland bank (aka HSBC having told them it was for a car) to be able to survive whilst I struggled like crazy for the first 3 years working all hours with many sleepless nights until in the end I was earning enough to repay the loan & afford new savings plans (which I still have to this day) & traded up on property 3 times until when aged 27 I was able to buy my dream 3 bedroom flat in Hampstead (my goal from when aged 15) albeit a tip & needed money spending on it. My social life was still pretty scant but worth it. In 1985 I met a guy & by 1988 we bought a home together & soon after bought our first commercial retail unit, but by 1990 the lowest fixed mortgage rate we could get on our home mortgage was 11.75% & the commercial loan had jumped to nearly 20% pa (back to no social life). We both continued to save like crazy & after 3 years paid off the commercial loan whilst still funding our pensions to the max & built up other savings so that by 1999/2000 we were able to put down 30% deposits on 6 buy to lets with repayment mortgages over 10 years. By 2004 we'd bought another one & another 7 between 2005 & 2007 with our latest acquisition in 2013. Length of our tenancies averages 8 years (one is nearly 15 years with us) & we meet all regulatory & repair obligations at all times. We are good landlords.
Now that we're ready to enjoy the spoils of all our hard work, we find as Landlords we have become the punch bag of the Press & the likes of Shelter & become low hanging fruit for local & central government & am fed up of being told we were lucky to have grown up in the era we did & that we should feel sorry for how tough youngsters have it today in trying to get on the property ladder, yet I often hear how many youngsters live at home paying little to no housekeeping, never had a Saturday job or not for long anyway, think nothing of buying a cafe latte at £3.50 or a new dress at £25 (albeit cheap - it's still a new dress) and if went to University (many were called a Polytechnic or College in my day!) they get miffed when they exit Uni & have no savings & say they can't afford to rent or buy & think it unfair that as a graduate they can't get a well paid job or afford a deposit.
I also get angry when I read about the massive housing shortfall as e.g. I feel those who enter the UK & need housing benefit or temporary accommodation should have to accept accommodation outside London/South East. I also think they should have to do something for their benefit e.g. volunteer work, and if in receipt of benefits in excess of what's needed for housing, e.g. food/bills, this part of the benefit should be paid out in energy & food coupons. This would soon discourage long term benefit dependency for those able to manage their own finances & seek work, and for claimants less able, they shouldn't mind as they're still in receipt of what they need to live on. It's a sad state that nobody is allowed to be poor anymore. I see my tenants drive nice cars (one temporary accommodation tenant got out of a brand new Range Rover the other day & another has gone abroad for a 5 week holiday to attend a wedding - funded by family abroad I'm told but whilst away they're not looking for work are they?). Another has 2 kids who are always in the latest trainers & have iPhones. Benefits nowadays seem to provide a lifestyle yet should only provide a living until they can stand on their own 2 feet. Hence why drive & ambition has been knocked out of society. We live in a Nanny State with an overprotective government yet this same government (advised by think tanks & such like) say it's wrong to interfere unduly with personal choice yet I feel we should if people are to be funded by the tax payer which should encourage them to seek & earn the right to be financially independent.
I'm not the hard person I'm in danger of coming across as. We need to give tough love. Just like good parenting.
david porter
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Sign Up11:25 AM, 18th August 2018, About 6 years ago
Well done.
We have tenants who have credit card bills which they are paying off from a holiday last year. Las Vegas, a desert town in August!
They do not have any money! Life is so unfair they cannot afford a deposit!
Mark Alexander - Founder of Property118
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Sign Up11:45 AM, 18th August 2018, About 6 years ago
Reply to the comment left by Laura Delow at 18/08/2018 - 10:39
I suspect many of the readers of this forum can relate several of their earlier life experiences to your own. I know I certainly can.
Youngsters now have a very different mindset though. Using my stepson as an example; he lives and works in Richmond. He cannot afford to buy there but he 'needs' to be on the doorstep of his work for his social life. He is 25, left Uni with a First in Computer Programming (funded by student loans and the occasional handout from us) and now earns a very good wage. However, he chooses to live in a house-share because he prioritises socialising, festivals, travelling and the latest gadgets. Nevertheless, he sees himself as a victim of Generation Rent and is very vocal about their policies and his socialist beliefs.
What can I do?
user_17009
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Sign Up11:52 AM, 18th August 2018, About 6 years ago