Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up12:17 PM, 9th January 2018, About 7 years ago
Hi Farzana,
This sounds like a classic issue of drying wet clothes inside, with closed windows and low or no heat. The tenants are always going to get damp issues and sounds like you have done everything possible.
The Deposit Protection Service (DPS) published their eight top tips for avoiding damp and mould in properties:
Make sure vents remain uncovered and extractor fans are working
Keep windows open when you can to allow good ventilation
Put lids on pans to stop steam escaping
Don’t leave your kettle boiling continuously
Dry clothes outside when possible
Keep the household heating on a low level for longer periods
Wipe windows and windowsills with a dry cloth to remove sitting moisture
Leave internal doors open so air can circulate around the property
Robert M
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Sign Up12:59 PM, 9th January 2018, About 7 years ago
Also ensure that you provide extractor fans for both the kitchen and bathroom. The bathroom one is usually linked to the light switch, and in this case it should have an over-run so that it continues for a few minutes after the light is switched off. Alternatively, you could install humidistat extractors, which will come on when the humidity levels are over the trigger point.
When visiting the flat, always take photos of both the mould, AND crucially, also any potential causes of excessive damp, e.g. clothes on radiators, closed trickle vents, extractors switched off at the isolator switch, blocked air vents, tumble driers, etc.
ROSEMARY BOSWORTH
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Sign Up13:01 PM, 9th January 2018, About 7 years ago
We had a problem with a three bed house and used a company called Envirovent who installed a unit in the loft to basically put fresh air into our property we have never looked back. Similar properties in the are all suffer with mould. The unit cost £800 circa six years ago but has paid for itself. I have recently seen an ad on the TV for this Co.
Bill O'Dell
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Sign Up13:07 PM, 9th January 2018, About 7 years ago
If there is room in the flat for a condensing tumble dryer, buy one for the tenant and insist they use it to dry their clothes. This will stop the air drying inside and capture the water. Envirovent fans with humidistats in kitchen and bathroom will help a lot too. Whilst the tenant is creating the humidity with their behaviour you could also be held responsible as the flat as it stands can't cope with their lifestyle, so best to do what you can to eliminate the problem.
Finally if this doesn't work, you may need to check to see if the damp proofing is at fault and potentially make a claim, so a good idea to check that guarantee.
Good luck!
Happy Landlord
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Sign Up13:10 PM, 9th January 2018, About 7 years ago
Hi Farzana
As said above almost 100% certain its condensation caused by drying wet cloths. I have had this myself on a few occasions and the black mold has disappeared at the change of tenancy although the outgoing tenants have never accepted its them causing the problem. You mention corners being worst and this is also a classic position for condensation to form. You can only ask the tenants to stop drying the wet cloths in the flat, which they may or may not do. If you do provide a dehumidifier (depending on the size) don't forget to tell your tenants to turn off at night as it is not bothered were it draws the moisture from and can be dangerous to leave on for example in a bedroom.
Best regards
Doug.
Jane Davis
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Sign Up13:15 PM, 9th January 2018, About 7 years ago
Hi Farzana I agree with the previous helpful replies. I have a 'dopey' tenant who just doesn't want to open windows or put the automatic fan on as its going to cost him money despite telling him that he could loose his deposit! Envirovent vent has been ordered £360 fitted to beat the problem. Never had problems before so clearly tenant issue . You have to weigh up cost of new vent that's works automatic ally than wear and tear on you !
Paul Green
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Sign Up14:17 PM, 9th January 2018, About 7 years ago
Maybe Provide a washer dryer (washing machine) or stand alone tumble dryer. Also I bought a large compressor dehumidifier and hydro meter to measure the rooms humidity. To run for a week to completely dry the 1 bed flat out. I looked into Passive ventilation systems, however never needed it after the dehumidifier was used to dry the flat out and used regularly. I also had the gutters repaired as one was leaking down and outside wall on a ground floor flat. I obtained 3 damp proof surveyors . And had the bedroom wall plaster hacked off, The wall chemically injected & replastered, waited eight weeks to dry & re painted & refitted skirting. That was in the bedroom. I also done a internal wall in the hall. Spent about £1600. But I’m happy as it’s not returned and my tenants are over the moon and have just signed a new AST to stay their for there third year. Oh! And they leave the central heating on and set the thermostat Between 8c -10c (degrees) this ensures the flat never gets to cold especially the walls. I don’t contribute but if my tenants could not afford to leave the heating on such a low setting, which usually only comes on of a night and maybe when there at work all day on an exceptionally cold day , I would consider a small rebate, during the winter months, I think if it keeps the mould and damp away it’s worth it. Good luck.
Chris @ Possession Friend
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Sign Up21:21 PM, 9th January 2018, About 7 years ago
If your going to buy ( and have room for ) a Tumble \dryer, you need to consider the Heat Pump type as they're quite economical to run. Forget other driers - they're too expensive, and certainly wouldn't be used by tenants.
What you've done with a Dehumidifier, is spot on, and its what I've used, effectively.
Yvonne Francis
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Sign Up10:33 AM, 10th January 2018, About 7 years ago
I'm afraid tenants who cannot provide enough heat are a real problem especially when they have to dry washing in their flat. A constant low heat and ventilation is the ideal and a tumble drier. However have you considered how well insulated is your flat especially outside walls. One of our student houses has been helped by internal insulation as it is an end of terrace. I also had an end room which had outside walls and after putting in double glazing the walls became dripping! I insulated internally all the outside walls and had no problems after that.
rita chawla
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Sign Up11:06 AM, 11th January 2018, About 7 years ago
Ive had the same problem with a small flat we have. Tenants wouldn't use the tumble drier or dehumidier given, or open the windows. They would keep all windows and air vents closed to save energy bills (even thought its a new built flat with good insulation). I even offered them money to leave the dehumidier on for a few hours, but returned to find it switched off!
The only thing that did work was a strong extractor fan in the bathroom that switches on automatically when the bathroom light is turned on, and has auto run of at least 5 minutes. That way the tenants couldnt avoid switching it on. Now the bathroom is the only place in the flat that is mould free.
I'm thinking if I should /can do this for the kitchen and bedroom as well as they are getting mould because of condensation as well.
I would strongly recommended this kind of extractor fan than spending on anything that the tenant might not even use.