Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
mr buddah
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Sign Up15:55 PM, 22nd October 2021, About 3 years ago
I crunched the numbers on my accounts and the increase is simply september's DD being capitalised ( in my case for sure). BMS could have explained things better, i know, but it's actually ok!
Puzzler
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Sign Up16:05 PM, 22nd October 2021, About 3 years ago
I have 3 mortgages with BM and have had the same communication. It took some reading to understand it. You won't actually be paying any more. They have added the difference on to the accounts created by changing the date. They are not charging interest on this amount and it is set as repayment rather than interest only to bring the loan amount back to where it was. I doubt there is a case to answer. If you have a problem with it you might be able to ask them to add it to the loan so you can treat it as interest only, I can't fathom why it wasn't done that way. It does seem unnecessarily complicated but your £486 is interest free and will be repaid by the end of the term. Overall, you're not paying any more.
Puzzler
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Sign Up16:14 PM, 22nd October 2021, About 3 years ago
I should have also said that under the old system it would have been reconciled when the mortgage was redeemed (as indeed it will now). It is just that moving the date during the current month creates further interest for that one month or part thereof which they are spreading over the whole term. It's an odd way to do it but there is no additional cost
Tim Rogers
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Sign Up23:06 PM, 22nd October 2021, About 3 years ago
This issue doesn't affect me , but having had various 'discussions' with various mortgage companies over the years, might I suggest that you all write a formal "Deadlock" letter to BM giving them 14 days to respond. That should concentrate their minds.
If they fail to respond, which they are legally bound to do, take them to court for breach of contract.
Doubtless the more legal eagle members will have a view, and far greater knowledge, but I have had considerable success with these tactics. At the least, it makes them realise that it's not just noise they can ignore, but potentially the source of considerable legal pressure that may well cost them dear.
Puzzler
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Sign Up23:15 PM, 22nd October 2021, About 3 years ago
Please don't waste your time and resources - as Mr Buddah said it is just the interest between the old and new date which you would have paid anyway. It is badly explained but you are not paying any more just at a different time as interest is calculated daily. So interest up to 15th (say) is now up to 30th (say). So they have to take the interest for the intervening period. Rather than hitting you all at once they have spread it over the term of the mortgage. There really is nothing to complain about.
Chris
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Sign Up11:15 AM, 23rd October 2021, About 3 years ago
I have 2 BM mortgages and despite paying by Direct Debit the balance of my account has increased over the last year. They are therefore increasing my payments. I phoned about one and was told I would get a letter to explain it in 10 days, still waiting.
peter cookson
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Sign Up9:00 AM, 24th October 2021, About 3 years ago
I have heard on the grapevine something very big May hit BTL Lenders from in or around 2008-2009 financial collapse ,it is to do with arrears added to the mortgage balance but then Lenders continued with repossession.
The Con was simple and it was achieved by using the word ( Revised) on interest only mortgages , a particular judge I dealt with did not understand ( Revised) in normal everyday terms most people understand Capitalisation of arrears but you can only use this on repayment mortgages NOT on interest ONLY because your not paying off the Capital you are only servicing the interest.
In or around 2008-2009 they were 95,000 repossessions.
This is a fraud so it is not time barred very many Lenders repossessed when mortgages were not the permitted two months in arrears.
Lord Justice Munby made a statement prior to my case in that once an Arrear is added it know longer exists , he was swiftly appointed to the family courts.
Mr Andrew Bailey refused to listen to me ?
It does not matter if a mortgage is regulated or not fraud especially to the Courts is a serious Crime.
gauge_boson
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Sign Up8:55 AM, 28th October 2021, About 3 years ago
I am so pleased that I came across this thread! Last year, I decided to plough my life savings into paying off my BTL fixed-rate repayment mortgage with Birmingham Midshires.
To avoid the early repayment charge, rather than pay it off last year, BM changed my term to coincide with the date at which a full redemption could be made without a charge being made; that happens to be 31st December 2021 so, including this month, I had just three payments to make. After the final December payment, it was just the final mortgage fee to pay (about £250). To be clear, I always make meticulous notes of all telephone conversations like the one I had last September, and I received a confirmatory letter confirming the fixed repayments; there were NO hidden costs other than the final £250 fee.
When BM changed my term/repayments in September last year, a very large monthly repayment resulted (thousands), and I had been paying that precise amount by direct debit right up to and including the September payment. However, yesterday a letter arrived [late!] in the post (a similar one to the one you all received no doubt) where BM said, having implemented their new system, my monthly repayments would increase by £703. I checked my bank statement and, sure enough, on 22nd October they had taken the new amount.
By the time I have paid my final payment in December, I will have paid £2,100 more than I should have done! The only thing in that massive sum that is new to my monthly repayments is the £250 final mortgage fee, but a third of £250 is certainly not £2,100!
I called BM, which is now handled by a helpdesk in the Philippines (which was not the case last September). I was told that they had no access to the 'old system' so they could only answer questions on my account starting from September this year. I asked where the extra £703 per month had come from; they could not answer that question and they would have to contact their 'back office' and write back to me in 7-10 days to explain.
In desperation, I called the 'difficulty with paying my mortgage' number, which was answered by a helpdesk in the Midlands. The person was very kind (as it was not her job to look into account issues) and made enquiries internally through her manager; at the same time she raised a complaint on my behalf and said that she would call me back. Sure enough, she rang me back an hour or so later, but she had been unable to find anything out; I would have to wait for an explanatory letter.
What a terrible situation! What do I do?
Puzzler
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Sign Up16:21 PM, 28th October 2021, About 3 years ago
Reply to the comment left by gauge_boson at 28/10/2021 - 08:55
Try the end of term team on 0800 056 2980 - I have found them very helpful on extending my term and they answered other queries as well. The call handler was definitely not in the Philippines and very knowledgeable (although they couldn't tell me why one term could be extended and the other couldn't).
Sounds like they may have added the ERC and you have repaid capital early after all which you were intending to pay after the fix ended. Let us know how you get on as I am intrigued.
Puzzler
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Sign Up16:33 PM, 28th October 2021, About 3 years ago
Reply to the comment left by gauge_boson at 28/10/2021 - 08:55I just re-read your post and if it's to do with the new system then the £2100 must be the interest for the period between the old and new payment dates. Depending when you redeem it, it won't actually be any more money as it is calculated daily. So if it is two weeks your normal payment is £4000ish a month? Does that make sense? Seems quite high. I think you should check that it isn't an ERC especially as you say it is a repayment mortgage. I can't easily see how you can have changed the term as you describe without making early repayments. You might have been better just waiting and saving the money to repay the capital after the fixed rate term ended.