Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (âOur Siteâ) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
âAccountâ |
means an account required to access and/or use certain areas and features of Our Site; |
âCookieâ |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
âCookie Lawâ |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
âpersonal dataâ |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 â the General Data Protection Regulation (âGDPRâ); and |
âWe/Us/Ourâ |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten â i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UKâs supervisory authority, the Information Commissionerâs Office.
- For further information about your rights, please contact the Information Commissionerâs Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (âthe EEAâ) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be âstrictly necessaryâ. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browserâs settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Lesley Smith
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Sign Up17:31 PM, 6th March 2021, About 4 years ago
Reply to the comment left by Sally Parrack at 05/03/2021 - 13:18
It's a difficult situation. I have a tenant like this which I'm in the process of evicting. The Council won't rehome till l can provide a court order of eviction. They owe me rent that they won't pay. I tried helping them but l have gone far enough and now it's time to take legal action.
Sally Parrack
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Sign Up17:42 PM, 6th March 2021, About 4 years ago
Reply to the comment left by Lesley Smith at 06/03/2021 - 17:31
I have spoken to council a couple of times.....most recently Monday, disappointingly they told me they were about to close her case as they hadn't heard from her since September 2020.....he said do I think she's buried her head in the sand đ¤đ¤đ¤ Yep !
Kate Mellor
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Sign Up12:28 PM, 7th March 2021, About 4 years ago
Reply to the comment left by John Mac at 06/03/2021 - 13:15
Agreed 100%, what a farce! You often hear stories about judges not knowing tenancy law very well, but youâd like to think an eviction specialist would be pretty well versed!
John Mac
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Sign Up13:10 PM, 7th March 2021, About 4 years ago
Reply to the comment left by Kate Mellor at 07/03/2021 - 12:28
Yep I've have judges who don't know that you can use a Section8 with an AST!
If a mandtory ground is satisfied, there is NO wiggle room!
Kate Mellor
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Sign Up16:44 PM, 7th March 2021, About 4 years ago
Hi Sally, I have a lot of ideas for you which I am currently writing up to give you some options for preparing for your hearing. Just a couple of questions first though.
1) Can you tell me whether you took a deposit and if so whether it was appropriately protected?
2) You mention that you have the person who witnessed the tenancy agreement. Do they remember signing it? Did they witness the tenant signing and would they remember each other? Is the witness independent? Will the witness sign a statutory declaration or make a witness statement to that effect?
3) Do you have any contact information, or details of the ex-partner which might allow a 'track and trace' or debt collection agency to locate him?
Sally Parrack
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Sign Up16:50 PM, 7th March 2021, About 4 years ago
Reply to the comment left by Kate Mellor at 07/03/2021 - 16:44
Hi Kate
I didn't take a deposit...naive or what đ.
The independent witness signed for both parties and is willing to make a witness statement to that effect.
The ex partner I have no contact details for unfortunately. Just tenant on tenancy agreement. Many thanks
Kate Mellor
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Sign Up17:07 PM, 7th March 2021, About 4 years ago
Sally, I suspect I can see where this woman is going with this! If she can convince the court that her ex-partner is the tenant and not her then you will have to reissue the eviction notice to him as technically, he has never given you notice to end the tenancy and you haven't issued him a S8 notice, so this notice currently before the court would become invalid. I suspect she's had some very shady and very clever advice from her representatives.
If Iâm right and she gets this thrown out for an invalid notice you will need to start again by reissuing the notice at the last known address to the ex-partner, or one notice to each of them giving four weeksâ notice (as the rent arrears exceed 6 months'), but how long will it take to get back to court?
I have several suggestions you might like to run past your legal team so you can be prepared for any eventuality. Iâm not a legal expert by any means but I have completed a couple of one day courses on gaining possession, and I have some ideas for you to consider which I hope you will find helpful. Because they are going to be long and convoluted, Iâm going to put them in separate comments.
Sally Parrack
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Sign Up17:10 PM, 7th March 2021, About 4 years ago
Reply to the comment left by Kate Mellor at 07/03/2021 - 17:07
Thank you so much for this......much appreciated.
Kate Mellor
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Sign Up17:17 PM, 7th March 2021, About 4 years ago
The best way I can think of to circumvent her team getting your notice thrown out as invalid is to find some proof that she (Ms Y) is the tenant and not her ex (Mr X) (old emails?). You could contact her ex and incentivise him to sign a Witness Statement, or even better make a Statutory Declaration (which is signed in front of a solicitor) for you to provide as evidence to the judge, saying that: âMs Y is the legal tenant and did sign an AST, even though he in fact made the rent transfers to your account on her behalf. That she had insisted on being the only tenant named on the agreement which is why he didn't give notice when he left the propertyâ. You could ask your eviction specialists to draft the declaration and he would then need to pop into a solicitor and sign it. You should offer to pay for the appointment, but make it clear that if he refuses to help and you are forced to reissue the eviction notice in his name then he will be liable for ALL the unpaid rent past and future, right up until you receive the property back and that you will pursue the money from him to the fullest extent possible if he refuses to provide evidence of the facts on your behalf. You may even be able to persuade him to appear in court to support your case. The only concrete evidence tying either party to the tenancy are the rent payments and they were made by him, so if the tenancy is found to be his he will be 100% liable for your losses regardless of their being no written agreement until it can be legally ended.
A tenancy cannot be legally ended unless the tenant gives their notice in accordance with the statutory requirements (assuming no written agreement), and gives full vacant possession to the landlord, or the landlord gives notice according to the statutory requirements, and the tenant gives full vacant possession either voluntarily or following the correct legal process.
Unless the guy already has a string of CCJs and no job this is going to be a serious incentive! If he does, then a monetary show of your gratitude may be necessary.
You must have some information about the guy, at least his name? Do you have any old emails from when they applied for the tenancy, that might contain some more info, NI number for example, email address? There are private track and trace organisations or debt collectors who are very good at finding people for a very reasonable fee.
Kate Mellor
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Sign Up17:23 PM, 7th March 2021, About 4 years ago
If you are unable to find your tenantâs ex-partner, do you have anything which ties the two together as both living at the property? If so, produce it and show the evidence of the rent payments.
If I'm right and her reps then try to say that the notice is invalid as he's the tenant not her, you need to be ready to prove that SHE IS NOW THE TENANT in either case, as through the actions of both parties following the departure of Mr X, there was an intention by both yourself and Ms Y that she would continue in the property as the tenant, thus creating a statutory tenancy between yourself and Ms Y following the departure of her partner, despite the fact that no rent was actually paid.
âIn certain situations, the law will imply the existence of a tenancy even where there has been no agreement between the parties. It should, however, always be borne in mind that a tenancy arises as the result of âa consensual arrangement between two partiesâ (Javid v Aqil [1991]1 All ER 243 per Nicholls LJ at 247h). A tenancy will be implied only where it can be inferred from the partiesâ behaviour that they intended to create a tenancy.â (Garner and Frith, 2017, p38)
That usually is in the form of rent being paid, but can also be shown by the clear expectation of both parties that rent is due and payable as was shown in the following ways:
1) Rent was demanded directly from Ms Y and not Mr X, (letters or emails addressed to her when rent was unpaid thereby showing an expectation of rent due from her, which shows your interpretation of the situation was that she and not Mr X was liable for future rent. You clearly by your actions viewed Ms Y as the sole tenant. (You didnât request contact details for Mr X to pursue him for rent arrears, which you would obviously have done if your agreement had been with him).
2) Ms Y presumably communicated with you, showing an intent to pay rent and a desire to remain in the property.
3) Ms Y also applied for housing benefit, making a legal statement to the council that she is the tenant, and her rent is ÂŁX pcm. This shows both her intent to create a tenancy AND sets out the terms of that tenancy, specifically the rent amount and the period of the tenancy. Therefore, defining the term length ie monthly periodic (if rent is due monthly as it usually is).
Make a written record, (or produce a diary) of your calls to the council and what they said to you; any calls or conversations you had with the tenant and what was said to provide to the judge.
You need to provide every possible piece of evidence you can to show that her actions since her partner leaving are consistent with both of you accepting her as the ongoing tenant in the property, and therefore your S8 notice to her IS valid. If the notice is deemed valid the judge has no choice but to grant you possession.
Ask your representatives to help you produce a bullet point outline of your case for the judge, giving the facts and the arguments and the list of evidence you are providing to prove she is the legal tenant and that she is in arrears.