Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Reluctant Landlord
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Sign Up10:46 AM, 15th January 2021, About 4 years ago
If in Lockdown 27 there is another loo roll shortage, you can use the ICE reply....
Mick Roberts
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Sign Up16:01 PM, 15th January 2021, About 4 years ago
Reply to the comment left by RL at 15/01/2021 - 10:46
Yes, as it's no good for anything else.
Chris Byways
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Sign Up10:20 AM, 16th January 2021, About 4 years ago
Just how Independent is the ICE when their email is ICE@DWP.gov.uk ?
Chris Byways
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Sign Up10:36 AM, 16th January 2021, About 4 years ago
DWP Gov policy, local authorities, Shelter et al are certainly making all tenants rent greater, and indeed finding a place at all for DWP claimants.
For instance I had a property with a council Bond to home a person who couldn’t fund a deposit. The previous one cost £3000 to make habitable yet the council took over 12 months to pay it and many, many letters. Now the latest is just starting.....
Dear xxxxxx
I have today had the council tax bill whilst the Flat 3 xxxxxxxxx was being cleared of the rubbish left by the last tenant, cleaning, re glazing, recarpeting, repainting and advertised.
The last tenant stopped paying rent in February 2020.
I have had to pay for the EPC,
for insurance,
standing charges for Gas,
and for electricity,
for the Electrical EICR,
for an asbestos survey,
for the gas boiler test certification
Routine maintenance,
now today the council tax of £252 whilst empty.
I rang the Council waste department requesting collection of a large reclining armchair and a defunct tumbledryer left. I was advised it would be £25, then when they asked if it was left by a tenant they said we won’t take it you’ll need to pay (far more) privately to dispose of it.
So not only do I NOT qualify for the 25% single occupancy discount, but I don’t even get basic services whilst it is unavoidably empty. Paying for nothing. These are all costs that force rent to be so high.
I requested payment of the Bond on 28/10/20, over two months ago. I have not received this to date.
At this time I have £7,600 of debt on this flat.
The incoming tenant, a special needs teacher, could only sign a 6 month Tenancy, so it will not cover the debts incurred, followed unfortunately by another void more Council Tax and more expenses.
Therefore will you please expedite the payment of the Bond before payment of the £252 rates (which it only just covers), falls due.
Yours......
Mick Roberts
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Sign Up16:00 PM, 16th January 2021, About 4 years ago
Reply to the comment left by Chris Byways at 16/01/2021 - 10:36
Yes,
We've said same, with email ending in DWP.
There is no independency we're establishing as time goes on.
And regarding your Council dealings, these Council Depts & Govt Depts & Shelter won't have any joined up thinking at all, & most definitely no joined up thinking with us, arguably the most important person in the chain, that is doing the housing.
Chris Byways
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Sign Up16:19 PM, 16th January 2021, About 4 years ago
Ah yes Shelter, the fairy godmother to tenants and landlord alike!
So earlier I says to my MP:-
Dear Bill Wiggin,
I have a tenant who stopped paying rent in February 2020. Let’s call him Mr ........., employed with ............. Transport as a bus driver. He will not respond to phone calls or texts. He is one of the thousands who are now living rent-free and will continue to do so for many more months.
Do I evict him? How, the only address I have is the one he seems to have left? He has given no notice to leave.
Do I seek a CCJ, again how? His employer is not going to divulge his details - ‘data protection’.
It will take many, many months to get an eviction, and I will be responsible for 100% council tax, not the 25% rebated council tax he now gets.
It will take probably 3 skips to remove his rubbish. £500 + vat + labour.
[image1.jpeg]
Taken this week on an pre-advised routine inspection. Bed and TV taken only.
He told a neighbour he has moved to ........... and is ‘going to move again’.
I will either sell or require a substantive person as a rent guarantor for any future tenant and not take anyone on Housing Benefit / UC. Mr F..... and any such tenant would never be able to - or want - to get a mortgage for this or almost any property.
Please do read the very pertinent article by Dr Rosalind Beck https://www.conservativehome.com/localgovernment/2020/06/rosalind-beck-extending-the-evictions-ban-would-not-help-the-vulnerable.html#idc-coverhttps://www.conservativehome.com/localgovernment/2020/06/rosalind-beck-extending-the-evictions-ban-would-not-help-the-vulnerable.html#idc-cover
What do I do?
Best Regards
And says he to me (some 5 weeks later):-
Dear Mr ...........
Thank you for your email and I apologise for the delay in response.
I read with concern the situation with your tenant and rental property.
At the moment, landlords cannot seek a court date for eviction until at least the 24th August. However, you may wish to begin to start the Section 21 process.
As a landlord, you would need to give a 3 month notice to your tenant before you apply to a court.
More can be read about the current situation here: https://england.shelter.org.uk/housing_advice/coronavirus
Bill Wiggin
Ah yes I should go to Shelter for advice? Yea.......
Mick Roberts
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Sign Up16:22 PM, 16th January 2021, About 4 years ago
Reply to the comment left by Chris Byways at 16/01/2021 - 16:19
Ha ha yes,
They all reply like that don't they.
I had email from top man in UC, Director Neil Couling telling me about the Covid possession rules. I went Nuts. Cause the issue to discuss was very simple to be solved & would have avoided all possession.
Gromit
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Sign Up16:53 PM, 16th January 2021, About 4 years ago
Reply to the comment left by Chris Byways at 16/01/2021 - 16:19
Glad it's not just my MP who thinks I'm stupid enough not to have read the legislation, and understood its implications. And offers absolutely no help whatsoever.
My glorified, overpaid messenger boy, ooops sorry I meant my MP, wrote on my behalf to the Housing Minister who sent a reply after 12 weeks, which was a cut & paste from the legislation which my MP forwarded to me with a covering note. I doubt he even looked at it.
I'm in the process of writing back to ask him what service he serves to justify his £80k salary.
TinaShoebb
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Sign Up22:15 PM, 16th January 2021, About 4 years ago
Thanks Mick, and others for the comments. So what is the solution - other than restarting normal eviction procedures? Would it be:
1) Change DWP rules so that at the beginning of the tenancy the tenant can *irrevocably* request that the housing element of UC be paid directly to the landlord for so long as the tenant is legally liable for the rent and entitled to UC.
2) Have some combination of government, charities (Shelter) and private individuals put up a substantial deposit on behalf of those on benefits. And/or accept liability up to some set amount if damage is done to the property.
3) Have a better mechanism for tracking individuals and claiming repayment of what they owe, whether they are working or on benefits (knowing this is the case is likely to make them more careful whilst in residence).
4) Allowing quarterly inspections even if the tenant does not give permission
5) Instituting speeded up possession procedures for tenants who are damaging the property or engaging in anti-social behaviour.
I welcome your feedback. It would be good to have a clear, reasonable, list of requests around which landlords can campaign.
Thanks.
Mick Roberts
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Sign Up12:50 PM, 17th January 2021, About 4 years ago
Reply to the comment left by TinaShoebb at 16/01/2021 - 22:15
I ain't that old & can remember when LHA came in 2008 as clear as yesterday. All the Bad HB processors were loving it that were anti-Landlord. Them same processors in 2012 said See what u mean Mick, We can't house the homeless now cause of this. 2012 they made it easy to revert payment to Landlord.
So yes, change it so tenant has choice. Saying that, last Friday, I had my first easy one where UC rang me & said tenant asked to pay u, can I have your bank details? I was shocked, I said & this ain't from me emailing Job Centre etc.? She said No, they've asked & said they in arrears, I will do it. Ooh baby she was first common sense UC person I've spoke to in 4 years.
So your No.1 suggestion would solve I'm gonna' say a LOT of homeless.
2. I won't talk about 'ote I don't know about, but that would help though, but same tenants causing damage house after house wun't qualify again-Saying that, at moment they can't move to house after house as no one is taking them.
3. That would work, Govt or Councils would never do it though.
4. We should be doing that anyway, although I don't, too many houses to do it. And too long term tenants we agreed it's their home.
5. I do believe in this & will say it again:
On every time they make it harder to repossess & evict bad tenants.
They only making it worse for tenants. Tenants jump for joy, more landlords pack up. Leaving less choice more expensive houses. Make it easy to evict. More landlords will say What I can evict in a month? Yeah I'll take her, I'll give her a chance. More choice, cheaper rents better standards. It's not rocket science. My tenants can't leave me any more even if they wanted to. Some been with me 23 years. I want them to have the choice to leave and they can't.
And then with more choice, tenant would say I'm not having your crapper house, his is cheaper & better up the road.
Or similar words below:
For example, u have a Newsreader on 150k salary. He has 100k in the bank doing 1% interest & he's miffed. You tell him he can put this 100k in a house, leave it with a letting agent, as long as he does what the agent asks in terms of making sure he pays for the boiler certificate, electrical certificate etc., make the house legal, safe, not dangerous. That agent will then get 6% return for that house on your money, maybe 4% after all your repairs, fees etc.
You han't got to go on any silly accreditation courses to prove u can add 2+2, u han't got fill Licensing forms in for hours upon end, the Letting Agent is already checked out as being responsible, u won't go to prison if tenant takes batteries out smoke alarm, as we don't pass all the buck onto the Landlord now where the tenant has clearly been irresponsible etc. etc.
The Newsreader & all those with some cash in the bank & also those with deposits for a mortgage will think Well, much better return for me money PLUS I alleviate the homeless problem if I have a conscience too, it's a win win.
And that is how u bring rents down. Us Landlords that's still here, know tenants in most areas are queuing for houses, they can't get anywhere, Rogue Landlords can leave house dangerous, cause tenant has no choice.
Give tenant a choice, next Landlord has to improve his house or it will be empty & he will also have to be competitive.