Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
CazT
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Sign Up14:36 PM, 7th October 2020, About 4 years ago
Jireh Homes
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Sign Up14:55 PM, 7th October 2020, About 4 years ago
Selection of a suitable electrician is a challenge. Utilising that engaged by a good Agent should provide a level of competence as the Agent sees lots of assessments and able to better judge if reasonable on service and cost, where-as a LL is more likely to be taking a "punt". However the comments that some Agents drive down the cost to them (which may be different to cost charged to LL) and thus the electrician looking to recover profit on the remedials is a real concern. Choice is thus the strength of trust between LL and Agent.
Cost for the EICR will vary with size of property (number of circuits) and local market conditions, but £120 - £180 is a reasonable range (plus VAT where charged).
Finally, check any C1 / C2 findings and challenge if not sure if valid, or cost appears excessive.
Graham Bowcock
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Sign Up15:00 PM, 7th October 2020, About 4 years ago
Reply to the comment left by CazT at 07/10/2020 - 14:36
Was the fee of £180 for providing the NICEIC report in the first place? It's not unreasonable to pay for the report - we pay about £80 plus VAT (for 2 bed modern semis). They quote separately for any remedial work and we are free to get alternative quotes. We have got to know rough costs and are generally happy with what they quote.
Ron H-W
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Sign Up15:30 PM, 7th October 2020, About 4 years ago
Reply to the comment left by CazT at 07/10/2020 - 14:36
You should be charged separately for the EICR and for any remedial work! Then they don't have you over a barrel in this manner.
On another note, I've NEVER heard of a "Consumer unit made of wood" -- bwah-ha-hah-ha!!!!! (Maybe a "backless" fusebox fixed to a wooden panel rather than to a panel of fire-resistant board?)
Saul Smart
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Sign Up18:58 PM, 7th October 2020, About 4 years ago
Reply to the comment left by AlanR at 07/10/2020 - 11:37
I can guarantee they're not going to do the job properly at a hundred quid- unless they like working for peanuts of course.
You will generally find 3 types of inspector in my experience (and I am one of many years by the way)
1) someone knowledgeable and honest who will diligently do the job properly with all tge hours it requires- its not like a gas check where if they are there half an hour they been there ten minutes too long! They will do reasonable fixes whilst there included and give you a satisfactory EICR.
2) a nice cheapo EICR for 70 to 100 quid and pick holes in everything- some genuine faults and some not but whichever way charge you far more for remedials in the final analysis- foot in the door tactic im afraid- anyone surprised on this?
3) again cheapo. There an hour and get a pass without doing the job properly- you can hardly make a start in an hour! They make up all the test results- whose gonna check it, the chances are you are not going to get an incident anyway and tgen in 5 years time they long gone and someone new brings you issues you didnt know you had- you're def not going to get any recourse from a 5 year old poor inspection but if you like wasting time you can always try it!
Im No.1
I see many 2s and 3s in my business than 1s. But people like cheap!!
Unfortunately tho as in another comment someone made earlier paying the right money still doesn't guarantee you a good service. Very much pot luck.
The good in our industry hate the 2s and 3s as it gives us all a bad name- very similar maybe to all of us landlords who have demon names even tho we're quality housing providers and far from rogues? Food for thought maybe?
Saul Smart
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Sign Up19:07 PM, 7th October 2020, About 4 years ago
Reply to the comment left by Ron H-W at 07/10/2020 - 15:30
Yes old BS3036 consumer units have been made out of wood and there are still plenty out there in service.
That would attract a C3 rating tho just the same as a plastic consumer unit would. The bigger problem with the 3036 board is tge fact it has no RCD protection andcif the supplementary bonding required in 'special locations' aren't in place thats going to be a C2.
Sorry to have to point out your lack of knowledge on fuseboards but people need the correct advice. Too much poor advice on these EICR threads
Paul Shears
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Sign Up20:39 PM, 7th October 2020, About 4 years ago
C2 - Potentially dangerous. Urgent remedial action required.
C3 - Improvement recommended.
OK, here’s my experience:
1. C2 (Verbal) All sockets in the house have to be changed to switched sockets.
C2 (Written report) Some sockets in the kitchen need to be changed to switched sockets.
There were no un-switched sockets in the kitchen..........
2. C2 (Verbal & written) There is a (previously unnoticed) small hole in the side of the ceiling height fuse board which has never been used and must have been cut by the electrician who installed the new fuse board a couple of years back, but who did not then actually use it.
One fix is five minutes work gluing a patch over the hole with a plastic of the same type as the fuse board. But the "electrician” told me that he had no materials and that would be a recall fee plus the fee for the work itself.
3. C2 (Verbal & written report) Two cables enter the fuse board from underneath through tight holes.
The cable is round obviously and the holes are square.
So it would be possible to get a pin in the corner of the holes or fumes to escape if the fuse board is on fire...........
The cure, I was told, is a small amount of appropriate mastic around the part of the cable that enters the fuse board from underneath.
But the "electrician” told me that he had no materials and that would be a recall fee plus the fee for the work itself.
4. C2 (Verbal) The main trip takes 37ms to trip.
C2 (Written report) “The main trip takes 39ms to trip” And again on the same report “The main trip takes 39.5ms to trip”.
So a new trip was required which would then have to be tested. No chance of me going down the road to get one at the time then………..
Actual trip time is 3.9ms maximum.
Perhaps the “electrician” confused milliamps with milliseconds……..
5. C3 (Verbal & written report): “Some of the ceiling roses have no green or green/yellow sleeve on the earth wire”.
When I came to check this for myself I found that I had to use a rubber pipe grip (Boa constrictor – available in two sizes and priceless!) to take the ceiling rose covers off because they were stuck on with the ceiling emulsion.
So clearly the “electrician” had X-Ray vision. Ah that’s what I’m paying for! Now I appreciate the error of my ways!
Of the 13 ceiling roses that I examined only one had no earth sleeve which took a minute to rectify.
However I was advised by the “electrician” that if I fitted any earth sleeves, the whole system would require another EICR report as it is possible that I might not connect the earth correctly……..(I have two electrical HNC’s and decades of experience but I have not been on an EICR course and I don’t possess an EICR test meter, so what do I know?)
I was given 48 hours to get the remedial work done unless I employed the “electrician” to return and do the rectification work above.
After that an EICR failure certificate would be issued.
The “electrician” forgot to issue the full failure certificate until I sent him proof that the “remedial” work had been completed by another electrician a week later. He then refused to issue anything other than a full failure certificate.
So we have structural corruption sweeping the country instigated by government & yet another old boys club which never answers the most important question of all: Should some tradesmen ever have been engaged in any way in their line of work in the first place?
The second electrician that I employed showed me how the first one had made numerous errors and inconsistencies in the “draft” report that he sent to me once I had paid his invoice.
So, if you want to increase your confidence that whatever remedial work that is done, brings the installation to a safe and regulated standard condition, pay the “fee” for the first EICR visit and look elsewhere to get it sorted.
This is still no guarantee of course, but………
Fool me once, shame on you.
Fool me twice, shame on me.
Binks
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Sign Up10:13 AM, 8th October 2020, About 4 years ago
I really do feel for some of the landlords with such poor experiences. We’ve been happy with our electrician, £140 + VAT for the report which seems reasonable to me. Our flats were completely rewired in 2016 so as expected we only had a couple of C3 advisories (presume reflecting 2018 changes to regs).
Andrew
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Sign Up16:43 PM, 10th October 2020, About 4 years ago
David
Couldnt agree more with you which is why I recorded this video to help landlords know exactly what to look for and understand the process. https://youtu.be/DFgK3uwkLwM
Property118 also ran a very popular article on the topic here https://www.property118.com/myth-busting-electrical-safety-installations-act-2020/
Hope that proves a useful resource
steve gilbert
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Sign Up10:30 AM, 11th October 2020, About 4 years ago
Reply to the comment left by Paul landlord at 07/10/2020 - 19:07
Hi Paul, just checking in with your opinion as evidently you know what you are talking about but also, even amongst professionals, there seems to be a differing opinion on consumer units. You say that a plastic consumer unit is a C3 however the general consensus I am getting (these are from trusted guys who know their stuff) is that a plastic unit is a C3 unless it is in a fire corridor in which case a C2 and needs replacing. Considering nearly all single residencies hallways are a protected escape route and that many consumer units are in the cupboard under the stairs, then many plastic units will need replacing. The exception being if under stairs has half hour fire protection (double boarded) or a metal cupboard fitted around the unit.
Also with regards to RCD's . I have been led to believe that a split consumer unit, both RCD protected is required so a single RCD would be a C2
I am certainly not trying to contradict just seek your opinion. I am not qualified but have been in building a long time and know many decent electricians, many of whom are friends. It is not all bodge artists trying to rip off. There is genuine confusion amongst good guys
Where do you stand on above