Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mike
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Sign Up11:22 AM, 21st February 2018, About 7 years ago
Of course any Landlord would like to see or have good law abiding long term tenants who pay rent on time and respect the property, for landlords it is far more costly to keep short term tenants, as during each change over the property needs to be cleaned properly and all carpets washed for the new tenants, therefore it is far less hassle as changing tenants cost landlords more.
I employed an agent to find me tenants, but every 6 months he would write to me that my tenants are leaving and a new tenants have been found, and this cost me more in paying my agent new set up fee, I got pretty much fed up and asked my agent to find me long term tenants who will occupy for at least a couple of years as i was no longer prepared to pay setting up fee twice a year on top of their 10% commission plus VAT.
secondly, section 8 is not used even when it can be used for number of good reasons, i.e. tenant not following the rules of his agreement, hacking the place to pieces or altering the place including decor without landlord's permission, not paying rent on time, always behind and full of excuses, like in my present case one of my tenant is 5 months behind on rent! but because they can contest a case in court, where Judges or courts are impartial, less likely to be on the landlord's side and believe all the lies and allegations made against landlords when it clearly is their fault, hence why section 21 is an easier route.
End of the day, all landlords want to rent out their properties to someone, one way or another, but if the tenants don't respect rules and agreement, then that is when things can go wrong, landlords having invested their hard earned life long savings into properties for their retirement, they won't tolerate bad tenants wrecking and maltreating their investment. It costs huge amounts to put a wrecked property back into rentable state. We only ask for good long term tenants who also respect our property knowing they don't own it.
when we travel on busses and trains, we pay for our fare, we don't have automatic ownership right during our journey and we cannot do what we like beyond their rules, we can't just put our feet on the next empty seat, or start painting the bus a different colour during our journey. If you go into a shop to make a purchase, you don't have god given right start throwing merchandise on the floor!
DALE ROBERTS
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Sign Up15:40 PM, 21st February 2018, About 7 years ago
Since when does a Section 21 guarantee that the tenant will vacate? It is the easiest Notice for a tenant to defend and/or ignore and a Section 21 does not have mandatory grounds for re-possession.
A Section 21 almost always results in a defended eviction and this process could take between 3 and 9 months depending on the defense the tenant raises. All to the landlords cost. And tenants overwhelmingly opt to deliberately withhold rental on receipt of a Section 21.
The whole re-possession system is fraught with indulgent defenses that benefit only the tenant.
The courts frown on making a tenant "homeless" no matter the arrears or the state of the property.
Making the landlord bankrupt seems irrelevant to them.
Rod
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Sign Up16:55 PM, 21st February 2018, About 7 years ago
I'm sure there'll be the usuall L/L bashing but if Labour gain power there'll be nothing to worry about as everything will be fine and dandy living in Eutopia with not a care in the world so why worry as they'll make everything right, err ???
Gromit
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Sign Up17:03 PM, 21st February 2018, About 7 years ago
Reply to the comment left by Rod at 21/02/2018 - 16:55
...... there'll be no Landlords left standing.
Monty Bodkin
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Sign Up21:58 PM, 21st February 2018, About 7 years ago
Just watched it. What a load of biased bollocks with no thought of the consequences.
But the writing is on the wall.
If you are a law abiding landlord with good properties, be very, very, very careful who you let to.
Old Mrs Landlord
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Sign Up23:47 PM, 21st February 2018, About 7 years ago
This smells like a concerted attempt to whip up public demand for removal of Section 21. Unashamed propaganda with enormous bias towards tenants and zero explanation of Section 21, let alone exploration of the reasons for its use (other than showcasing a landlord who was evicting for unauthorised changing of utilities suppliers and installation of a satellite dish plus irregular rental payments), just constant repetition of "no fault" and even stating that retaliatory evictions take place and will increase rather than pointing out that they are illegal and the tenant has redress. One tenant had failed to pay rent because of benefit reductions or benefits not keeping pace with rent required, but this was cited as not the tenant's fault as she had "done nothing wrong". Obviously from her point of view that was true but from the landlord's point of view it is a breach of contract which can't continue indefinitely. There was no mention at all of S24 and the new tax regime making landlords bankrupt or forcing them to increase rents or sell up, all about the landlords' "power" over their tenants' lives. I assume Paul Shamplina's comments were severely edited as he came over as having sympathy for those he was paid to evict. One evicted tenant was allowed unchallenged to say she had received nothing at all in exchange for £40,000 of rent. Nothing except four years' accommodation in a three bedroom house that is, with all the maintenance done for her! It looks as though S21 is on borrowed time and we are heading for the Scottish system, which does at least allow for eviction after three months' arrears and when a landlord needs to sell or move into the property himself. How lifetime tenancies are going to work for student accommodation though I can't imagine.
steve p
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Sign Up9:43 AM, 22nd February 2018, About 7 years ago
I agree, I was disappointed that originally they said they had fallen out with the landlord and so were being evicted via section 21 no fault..... The real story later came out and depending on how you show it I would say more like, landlord has been subsidising the tenant for years with well below market rate rent however now (Likely due to new taxes) cannot keep doing this and the tenant cannot afford to live in that sort of house any longer due to government housing benefit not keeping pace with market rent...
The tenant that said she had paid £40k for nothing, also stated she had paid £40k which would have paid off a quarter of the house for the landlord.... Ummm not the landlord will have to pay interest, maintenance etc and then pay tax (likely at 40%) so of that £40k maybe as little as < £5000 over 4 years. This is the big problem and why as landlords we are being attacked, tenants seem to think the amount they pay in rent is the amount the landlord puts in their back pocket, we all know this is not the case.
Mandy Thomson
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Sign Up11:16 AM, 22nd February 2018, About 7 years ago
I would be very interested to hear from any Scottish landlords who have repossessed under the new system. However, I suspect that as this is so new (December 2017), there will be very few possession cases, and any tenancies that were in place before will simply be allowed to continue, meaning section 33 is still available to the landlord.
Much of the new Scottish Private Residential Tenancy legislation sounds good in theory if only because it has introduced specialist housing tribunals. However, I am very dubious of the fact that there must always be a ground and there must always be a hearing.
The Private Residential Tenancy system is in fact designed with sophisticated property investors in mind, that is to say corporations and other large portfolio landlords.
When private landlords are criticised in the media and by politicians, just one of many reasons why this is unfair is because the majority of these people are not sophisticated property investors or "professional" landlords, just average people of average (sometimes even below average means) who rent out only property, who are not full time landlords.
While I realise there is a very valid argument that says that housing provision is too important to be left in the hands of such people (and I've heard this both from private landlord detractors and large portfolio "professional" landlords), data does in fact indicate otherwise. For example, English National Housing Survey 2015-16 states that only 11% of tenancies were ended by the landlord. This strongly suggests our private housing sector is delivering for many people, flawed though it is.
I have seen so many novice landlords getting into a total mess because they are unaware of increasingly complex and sometimes draconian legislation. I even had a landlord the other day who had not registered the deposit!
Instead of introducing more and more legislation to trap unwary landlords, and scapegoating them for the failures of housing provision and the housing courts, why not introduce light touch universal regulation in England, such as that in Wales, where landlords must demonstrate a basic understanding of the legislation or use an agent who does? At least at the moment, Welsh housing legislation is less complex than in England, which is affected by the Deregulation Act.
Mandy Thomson
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Sign Up11:27 AM, 22nd February 2018, About 7 years ago
BTW, unless anyone can tell me the Panorama programme has introduced any fresh angle or argument, I refuse to watch it; I know all the arguments only too well! In general, I find Panorama tends to be more of a call to arms to stir up public indignation than an objective balanced analysis of the subject at hand, which is why I rarely ever watch it.
Old Mrs Landlord
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Sign Up15:18 PM, 22nd February 2018, About 7 years ago
Reply to the comment left by Mandy Thomson at 22/02/2018 - 11:27
Your final sentence sums up my judgment on this. It is, as you say, a call to arms cynically calculated to stir up public indignation. We who are knowledgable on the subject can read the sub-plot and work out, despite vital facts not being revealed, what the real causes of eviction in these cases must have been. The lay person, however, will take the picture presented as the full story and be incensed that the poor tenant can be treated in this way and start or support petitions for the withdrawal of S.21. Having seen similar 'investigations' into other subjects of which I have some knowledge I also am growing sceptical about just how objective and in-depth other Panorama programmes have been.