Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
GHH 64
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Sign Up21:13 PM, 3rd November 2013, About 11 years ago
Can I make a suggestion?
BoI is currently withdrawing from business & commercial banking in GB & focusing on its ‘retail’ business including mortgage lending via the BOI /Post Office Joint venture
- this is as a direct result of a change to EC State Aid package (I wonder what the proceed is for ordinary citizens to object to such changes- something for another !day
Perhaps a useful lobbying tactic would be to tackle the Post Office at senior level, my understanding is that there is cross representation on their respective boards
-PO are very protective of their own perceived status as the ‘most trusted brand on the high street’
- also Federation of Sub-Postmasters as it is through their premises that a lot of BOI promotional material is distributed & I don’t think they get much of a financial turn but will get all the flak in future
It would be interesting to see whether the offending clause which BOI is relying on is included in new mortgages originated via the PO JV.
If it is then the PO should be asked for their opinion on the fairness/efficacy of this clause
- if on the other hand it does not then BOI needs to be asked why not?
BOI has a large portfolio of Euro tracker mortgages in its Republic of Ireland business but does not appear to be imposing similar rate increases there – either the same clause is not in its mortgages there or there is a political reason for not doing anything -hence question above – what about trying to involve the EC & objecting to restructuring of State Aids on the basis of discrimination against UK customers?
The BOI -POCL joint venture dates back to the early 2000's. the business was only transferred into BOI UK a few years ago following the rescue of BOI by the Irish taxpayer & EU & particularly after Jeff Prestridge in Daily Mail mounted something of a press campaign about depositor protection.
Remember also that until the creation of BOI (UK) Ltd BOI operated in UK on the basis of 'passport' under EU rules -the UK incorporation is simply a transfer of existing business, it is not in any sense a 'new' operation All decision making rests in Dublin & Group Risk Management policy applies across all business units regardless of where they are incorporated.
The bank cannot argue that it's UK trackers in any way represent a different risk from its ROI /Euro mortgages & that differential costs of funding/ capital reserves rules apply - it is BOI Group which has the problem not just BOI UK.
Paul Brindley
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Sign Up13:31 PM, 6th November 2013, About 11 years ago
Reply to the comment left by "GHH 64" at "03/11/2013 - 21:13":
I think you need to read the precise words of the loan agreement and associated mortgage conditions that applied at the time the mortgage was taken out. I say this because the courts will look at the words with really very great precision indeed. What do the terms say in the copy I have? 'our mortgage lending business'. Very precise indeed. 'Our mortgage business'. Not the bank as a whole. The terms I have are Bristol & West terms, so this means 'the mortgage business' of Bristol & West. Not the mortgage business of Bank of Ireland generally including the ROI element. Again, it's a case of everyone needs to delve into the detail, and generalisations really do not help, in fact they send you down blind alleyways.
GHH 64
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Sign Up21:49 PM, 7th November 2013, About 11 years ago
Reply to Paul 6/11/2013 13.31
I do appreciate your comment however the mortgage I have an interest in is a Bank of Ireland mortgage, originated via a branch in Northern Ireland, it is not a B&W mortgage, it also relates to a residential mortgage not a BTL mortgage, it is not a 'self-certified' mortgage, it is a repayment mortgage not interest only - it is as close to a bog standard tracker mortgage as it is possible to get.
I am conscious that any legal challenge will look at precise terms & conditions etc but the issue is not solely confined to B&W mortgages.
I am also conscious that BOI has a corporate problem which it is not addressing with a corporate solution but rather trying to pick off various sub-groups of customers. A single corporate treasury function manages all BOI funding issuing, a single corporate function manages capital raising/allocation across all business units. There is a single Group Risk management function.
By way of background I worked for BOI for a number of years so do I have some insight to the corporate structure & organisation & I do not make my comments above lightly-
but incandescent & spitting tacks -oh yes!
-
Colin Childs
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Sign Up23:35 PM, 7th November 2013, About 11 years ago
Reply to the comment left by "GHH 64" at "03/11/2013 - 21:13":
The fundamental point you miss with regards to BOI. Is that the UK operation has to comply with UK regulation and capital requirements in its own right. Makes no difference where the power centre is. So doesn't operate on a passport.
Paul Brindley
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Sign Up7:25 AM, 8th November 2013, About 11 years ago
Reply to the comment left by "Colin Childs" at "07/11/2013 - 23:35":
Surely the point is that it is UK mortgage borrowers who are being screwed by BOI, while Irish mortgage borrowers are getting off with a light touch, even though it is the Irish property market where there are problems. If the mortgage terms are with BOI, and the definitions are the same as the terms I have on this Bristol & West mortgage, then some of your arguments could have merit for those customers. But to force UK borrowers of B&W to pay more than their fair share of the rebuilding costs of the BOI as a whole, ignoring the fact they didn't sign up to a BOI mortgage, surely cannot be right. The terms are very specific, not at all woolly. BTW, does anyone know what the UK regulator ordered as to B&W? Or did it just make a blanket BOI order?
GHH 64
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Sign Up12:33 PM, 8th November 2013, About 11 years ago
Reply to Colin Childs 7/11/13
I'm not a lawyer but I suspect that location of the centre of power is quite crucial!
Of course the UK operations must meet UK regulations & capital requirements etc in doing so the UK operations have no independent strategic decision making authority iro capital raising or allocation.
I suspect that the UK operations when confronted with a capital requirement from the UK regulators will in effect apply to BOI HO in Dublin for allocation of that capital to the UK business in a way which satisfies the UK regulator.
BOI will then decide at corporate level in Dublin how to address that capital requirement - re- allocation of existing Group capital/ raising fresh capital in the market or in this case by increasing profitability & retaining that capital within the business/ shrinking the asset/loan base to reflect existing capital etc.
Are we all clear that the wording of the offending clauses in BOI/B&W mortgages is identical? (I'll post the wording of the clause affecting my position later)
Do we know when the wording was introduced?
Do we know whether or not was introduced with the deliberate intention of being used in the way it now is - which would be very prescient of the bank but would carry obligations to inform customers at the time - or has it simply latched on to a T&C & sought in desperation to re-interpret it?
Puzzler
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Sign Up17:25 PM, 8th November 2013, About 11 years ago
Reply to the comment left by " " at "04/03/2013 - 19:42":
and also to Maria, Richard Kent, Gary Nock etc.
This is supposed to be a discussion forum and so far Gavin has offered the other side of the argument. This is useful as in order to mount a challenge you need to prepare for the other side's arguments. He has been polite (unlike you). On what grounds has he no place on this forum? The personal comments attacking him devalue this discussion. You are whipping each other up into an undignified frenzy as with the thread about deposit protection.
His points are perfectly valid. We may be worse off due to this rate rise and we all will be in future whatever the cause. Rates may go up anyway sooner than previously thought and then there will be no contractual argument. No-one wants to pay more than they have to but for nearly five years you have been paying next to nothing, if you haven't planned for rates to rise then you haven't done your homework.
I wonder about the unfair terms defence. A good lawyer could argue that the terms are unfair but to the bank not to the customer.
Of course we all want rates to be as low as possible and it is a nuisance but I fear any action will be overtaken by events when rates go up. Gavin is right that landlords should explore other options as the law is notoriously unpredictable.
No doubt I will get a load of abuse for this post which will show the level to which this thread is sinking. Please confine your comments to the subject - if you disagree, fine, but don't call the poster stupid or naive because they don't agree with you.
Colin Childs
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Sign Up17:44 PM, 8th November 2013, About 11 years ago
Reply to the comment left by "Puzzler " at "08/11/2013 - 17:25":
Agree with your sentiments totally. The lender in each case will have a defence that's for sure. No two lenders are alike either. The Co-Op's recent woes illustrate that the impacts of easy available credit and over leveraged borrowers has some way to run yet.
Anon
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Sign Up18:27 PM, 8th November 2013, About 11 years ago
Reply to the comment left by "Puzzler " at "08/11/2013 - 17:25":
Very well put Puzzler, whoever you are. Where is Mark Alexander?
Mark Alexander - Founder of Property118
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Sign Up18:30 PM, 8th November 2013, About 11 years ago
Reply to the comment left by "Anon " at "08/11/2013 - 18:27":
I'm here, watching to see how this plays out. Please don't drag me into the argument, it's easy for you guys to take sides, you're anonymous.
Keep it polite and professional though please chaps, I don't like to have to moderate..
.