Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up10:30 AM, 1st March 2013, About 12 years ago
I too have received this letter but on my residential mortgage.
Ive already put in a complaint with BOI and asked them to send me proof of the T&Cs signed by me with that particular clause.
I hope everyone does take action or this will allow all lenders/banks to try and pull this scam!!
Press Office
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Sign Up12:34 PM, 1st March 2013, About 12 years ago
The NLA is dismayed that any lender is prepared to introduce such a substantial hike in its tracker rate without considering the impact that it will have on borrowers’ ability to meet the cost.
This represents a substantial increase in the payments landlords will have to make on a monthly basis and is likely to have an enormous impact on their businesses and the security of their tenants’ homes. At best the provision of homes will become more expensive, at worst this may lead to repossessions and homelessness.
The Bank of Ireland appears to be cynically attempting to clear their buy-to-let mortgage book by forcing through unsustainable interest rate increases at a time when landlords and tenants are most stretched.
Mark Alexander - Founder of Property118
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Sign Up12:49 PM, 1st March 2013, About 12 years ago
Hello all
Something that might be really useful here is if you all post the details of the complaint letters you are writing to your MP's, BoI, Ombudsman etc.
I say this because not all landlords will know what to say or who to address their letters to.
They might find your words to be a useful template to use themselves.
Anything that can be done to increase the number of complaints made and hence the pressure on BoI has to be a good thing don't you agree? (BoI employees need not respond to my last sentence LOL)
Darrell G
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Sign Up13:46 PM, 1st March 2013, About 12 years ago
I’ve just received my first letter on 3 of my 8 properties with Bank of Ireland. I'm absolutely seething! Surly they cant just alter the rates to suit themselves without a good explanation and approved & agreed statement in advance to why they have arrived at this figure? I’m in the restaurant business, imagine how my customers would react half way through eating a £10 meal, being informed its now going to be £20 when you pay! Do you think I’d get away with that because of my supplier costs going up?
About 6-12 months ago, I was offered approx £6000 per property & then another offer arrived a few months later, it went up to approx £8500 per property. At no point was it pointed out or was I informed of their devious future plans to increase the Tracker Differential costs, if they had & it was confirmed to me to be legal, I would have began to consider selling or remortgaging my portfolio elsewhere. At least I could have been able to make an informed decision. I feel truly cheated & hoodwinked at the moment, not really knowing which way to turn. I’ve never defaulted on any payments, even on my 'High' initial 3-4 year fixed rates, which all state revert to a Bank base Tracker thereafter & safe in the knowledge that I expected interest rates to remain fairly low over the next decade a decision was made to retain our portfolio. If anyone can help please email me at darrell@shiftmail.com. As it is I'm going to write a letter of complaint as someone previously mention, separately for each account, thereafter I'm taking it to the ombudsman. Also, I intend cancelling my direct debits & continue to pay manually the original repayments which I believe to be correct, whilst the Tracker Differential rate increase is in dispute.
Even Dick Turpin had the decency to wear a mask!
Any help appreciate. Cheers Darrell G
Rob
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Sign Up14:30 PM, 1st March 2013, About 12 years ago
I havnt received my letter yet, im dredding the post man coming every day! My mortgage was taken out with bristol and west in Dec 2007 and is now obviously BOI i cant see anything in my mortgage offer about this at all. Im thinking (hoping) that all this might only apply to mortgages taken out before 2004 as per Garys posts, i do feel bad for everyone concerned especially lee with 12 BOI mortgages, i have 10 buy to lets thankfully only one being a BOI mortage and personally if they were all with BOI that would bankrupt me! One think worth remembering though if you do refuse to pay the extra then it will go down on your credit file as arrears and missed payments etc... so be carefull.
Fed Up Landlord
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Sign Up14:53 PM, 1st March 2013, About 12 years ago
Hi Rob. just checked my other three mortgages taken out in 2006/7. The mortgage terms are different to my 2003 mortgage. Says on the more recent ones that it will track the base rate at 1.75% above base for the term and that the differential cannot be changed by reference to the mortgage conditions. That is why they told me that I had only one letter coming - it was the only one they could do it to - or think they can. The further advance on this particular property also has the "better terms" within it. Again- that's why they could not increase it.
If you have that more recent condition then I do not think they can implement an increase..
Been on to NLA helpline - said it will be referred to their policy committee.
Letter of complaint on page four and still going. Probably be the finished article over the weekend and then off to The Office For Fair Trading, FSA, Financial Ombudsman, my MP, oh - and Bank of Ireland Complaints Department.
Darrell G
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Sign Up15:02 PM, 1st March 2013, About 12 years ago
Thanks for that Rob. Ive just contacted the Financial Ombudsman Tel 0800 0234567 or see the correct complaint procedure here,
http://www.financial-ombudsman.org.uk/consumer/complaints.htm
They say they are getting quite a few calls on this (I bet they are) & it seems that even if BoI are allowed to do this rise it has to be deemed fair, which it aint! & also im looking more at the fact of getting those offers back on the table with 12 month to decide. As i said before, i'd consider moving the mortgage or selling, utilising the cash incentive to sell quicker, cheaper & not loose too much equity. As it is now im not going to move or sell 8 properties in 8 weeks!
Everyone email Sky News & Watchdog too.
Mark Alexander - Founder of Property118
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Sign Up15:47 PM, 1st March 2013, About 12 years ago
I have just sent this tweet to the Financial Ombudsman
neils26
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Sign Up15:55 PM, 1st March 2013, About 12 years ago
Clearly this is outrageous, and quite possibly illegal. It's a new low for an industry it seemed couldn't go any lower...
Has anyone heard a word from politicians about this ?
I do not have any boi mortgages, but am worried other lenders may see this as an opportunity to try it on also.
My approach would be to Refuse any increase, cancel dd's and setup fixed amount standing orders to continue payments. I may simply cancel the dd's and refuse to pay them another penny until they rescind this attempted ripoff.
Yes, credit rating would likely be affected until all was resolved... but does anyone here really want a loan to buy another property ? I'd be out of this awful business tomorrow if all my rental houses weren't already in negative equity... But I won't allow them to go into negative cashflow also...
Ideally this should be a 'class action' where every single borrower refuses the increase and cancels their dd's. A Solicitor firm would happily represent a case of this type. And of course we have our landlord associations, such as NLA who I pay money to every year... Not a word from them so far...
Mark Alexander - Founder of Property118
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Sign Up16:05 PM, 1st March 2013, About 12 years ago
@Neil
Thanks for your post.
NLA were the first landlords association to leave a comment here, scroll up a bit.
From conversations I've had with lots of professional bodies they are and taking legal advice before committing themselves. There’s lots more going on below the surface than you might think here.