Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up16:15 PM, 28th February 2013, About 12 years ago
I have a Buy to Let mortgage taken directly with the BOI & the interest condition reads somewhat different to some of the other posts on here.
It reads after the fixed rate period ends that " After this date the interest rate we charge will track base rate for the remainder of the mortgage term at a fixed differential of 1.75% above base rate. We will not change the Differential under any power given in the Mortgage Conditions "
I take it therefore it will not apply to this mortgage if my understanding is correct.
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Sign Up17:56 PM, 28th February 2013, About 12 years ago
I am continually amazed at how some banks think they can rewrite the rules. Play the game. Complain. Reject their letter. Ask them to fully explain what they are doing, where in the contract it says they can do it. Reserve your full legal rights and say that you are now in formal dispute.
If as you say you cannot see how they can do this then they probably can't and are trying it on.
If the facts are what you say then clearly they are the ones in default not you. The courts will never to agree.
I suspect its a try on of the big and mighty thinking they can take on the small man who cannot afford the legal expense.
Complain. Not on the telephone but by registered letter. Keep you correspondence records. You will need them for court - if they don't back down.
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Sign Up18:21 PM, 28th February 2013, About 12 years ago
This was done some time ago by Skipton Commercial too - differential raised to over 3%. Complaints procedure did not get me anywhere. I was furious. They told me they had to look after the interests of their savers.... Happy enough to take over the odds from me all the time the interest rate was higher....
Had my fingers crossed none of the rest would do it.. Not had my BoI letter yet but not looking forward to tomorrow's post.
Fed Up Landlord
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Sign Up19:00 PM, 28th February 2013, About 12 years ago
Hi Lee. I too have had a letter from this bunch increasing one of my mortgages in the same way as yours. This was took out in 2003. I have three other mortgages took out in 2006. Fearing the worst I rang them to be told that it is only the one mortgage as "regulations changed in 2004". Obviously the small print changed and prevented them from doing this.
From early perusal of the documentation it all hinges on "valid reasons". I am putting a letter of complaint in disputing the validity of the reasons and also the fact that the original contract was unfair under the "Unfair Terms in Consumer Contracts Regulations 1999, as it did not specify the reasons in the Mortgage Offer, but instead referred to the Mortgage Conditions 2002 Handbook. Therefore not contained within the contract. Check out the FSA guidance from Jan 2012 "Unfair Contract Terms: Improving standards in consumer contracts" paragraph 3. 5. (1) 3.7, and 3.16. If helpful I will post a copy of it on here to assist. It may not achieve anything but if they write back dismissing it then it's off to the Financial Ombudsman. If enough of us do it then it might have an effect. They state they have been through the FSA in their booklet but every borrowers situation is different and that might be where they have not took everything into account.
Karen Lupton
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Sign Up19:13 PM, 28th February 2013, About 12 years ago
This thread has made my blood run cold. I have one original BofI mortgage at 0.4% over base and two formerly B&W at, I believe 1.5 over. If these went up to 4.99% it would cripple us.... We were offered money to redeem our mortgages a couple of months ago and i Am wishing now that I had. I guess I could remortgage, but the properties are struggling equity wise due to a massive downturn in the local market, and of course it will cost money to do this anyway.
We are prepared for interest rates rising, we are not stupid, but an overnight hike up of 4% is going to hurt!
I too am dreading tomorrows post.
Karen Lupton
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Sign Up20:16 PM, 28th February 2013, About 12 years ago
Update: my B&W product information supplied prior to accepting the loan states "after 2011 the rate changes to a variable rate which is 1.49% above Bank of England base rate...." so I think that one should be ok. Other BofI both state they "will not change the differential under any power given in the mortgage conditions".
I will wait and see what happens!
Rob
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Sign Up20:22 PM, 28th February 2013, About 12 years ago
Hi Gary
Are you saying this increase only applies to mortgages taken out Before 2004?
Fed Up Landlord
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Sign Up20:53 PM, 28th February 2013, About 12 years ago
Hi Rob. It's only what they said to me on the phone when I asked if my other three mortgages will be increased. They said that the regulations changed after 2004. Interestingly enough I took out a further advance on the same property in 2005 and that has not increased.
Perhaps we need to find the common denominator across the contributors to see if it's mortgages pre 2003. Or is it mortgages where they know we have equity and can move them ? Reducing their mortgage book. Something is not quite right here
They tried to get me to redeem two mortgages on flats in Grantham a few months ago by offering 5k on each one but I didn't take it as they are high LTV and I would have needed to pump money in to get a remortgaged. Yet I have not had letters on those. In fact thinking about it this property is the only one where I have equity sufficient to remortgage.
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Sign Up21:16 PM, 28th February 2013, About 12 years ago
We had a very loan with BOI , previously B & W , we had made every payment and were paying higher rate than your quoting , the loan matured and they would not renew at at any rate.
The BOI needs money, that is the simple answer here, and when they get a good rate from you, they can sell it to some other lender, no lender wants the current deal, and I think BOI wants cash.
We are now with a new lender and our rates are going down and not up, if I were any of you I would complain like hell.
Or you move for a better deal and BOI gets the surplus cash it needs, more fool you, fight , complain, get together, Base rates may go down, but what happens if they go back up, and BOI has out your rate up.
They did us a favor, but at the time the press were saying how desperate BOI were, does news get forgotten so quickly
Fed Up Landlord
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Sign Up6:12 AM, 1st March 2013, About 12 years ago
Check out this ruling from the Financial Ombudsman:
http://www.financial-ombudsman.org.uk/publications/ombudsman-news/50/banking-contracts.htm
Upholds complaints in cases where early repayment charges buried in mortgage conditions
50/1
whether firm brought early repayment charge fairly and reasonably to customer’s attention before making mortgage contract
Mr W borrowed money from his bank (firm A) to help buy some properties to rent to students, as part of his business. This was a commercial mortgage, and it was at a fixed rate of interest for the first five years.
Eighteen months after taking out the mortgage, Mr W decided that as interest rates had fallen he would repay it and take out a different mortgage with another bank – firm B.
He was shocked when firm A insisted that he would first have to pay a large early repayment charge. He complained, saying he had known nothing about firm A’s right to make this charge, and that the amount demanded was, in any event, unreasonably large.
Firm A rejected Mr W’s complaint. It told him that the charge had been clearly set out and explained in the mortgage terms and conditions and that it was binding on him as part of the contract. It also said that, before Mr W had agreed to take out the mortgage, a member of its staff had explained the early repayment charge to him.
complaint upheld
The firm’s right to demand an early repayment charge was an onerous term. So Mr W could only be bound by it if the firm had brought it fairly and reasonably to his attention before he entered into the contract.
We examined the mortgage documents. They did state that an early repayment charge was payable if Mr W repaid the loan in the first five years. And they set out how this charge would be calculated. But the firm had not given this information any prominence. It had placed the information in the small print of its mortgage conditions (on page 5, in clause 24). And it had not mentioned it in any of the other mortgage paperwork (for example, in its mortgage offer letter).
Moreover, we were not satisfied that the firm had explained the charge to Mr W in a face-to-face meeting before he took out the mortgage, as it had claimed.
We concluded that the term concerning the early repayment charge was not binding on Mr W. We ordered firm A to allow him to repay his mortgage without incurring the charge. We also awarded Mr W £300 compensation for the distress and inconvenience he had been caused.
50/2
firm fails to give early repayment charge due prominence in documents issued before making the contract – whether the charge still binding
Mr G’s situation was similar to that of Mr W in the previous case (50/1). But the firm in Mr G’s case accepted that it had failed to give due prominence to the early repayment charge in its mortgage terms and conditions or its mortgage letter.
The firm argued that, despite this, the charge was still binding on Mr G. It said it had explained the charge in a notice it sent him just before he drew down the loan. Unhappy with the firm’s stance, Mr G came to us.
complaint upheld
As the firm admitted, it had not referred at all prominently to the early repayment charge in the original paperwork that was present when the contract was made. But the contract had been made at the point when Mr G accepted the firm’s mortgage offer by signing and returning the offer letter.
The firm had not drawn Mr G’s attention to the early repayment charge before this point. It was several days after he had signed and returned the offer letter that the firm sent him the notice about the charge. So Mr G was not bound by the term relating to the charge. We upheld Mr G’s complaint and told the firm it should not apply the charge when he repaid his mortgage.
Might be a different issue- differentials over early repayment charges but the principle is the same. I shall be using this in my complaint letter.