Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Roy B
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Sign Up23:18 PM, 20th January 2020, About 5 years ago
Never had a problem with tenants who have pets - they were usually grateful to be allowed them and really looked after the place better than expected.
Marie
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Sign Up5:34 AM, 21st January 2020, About 5 years ago
Be careful-it will be disability discrimination next if you refuse to rent to a tenant with a dog for her anxiety.
James Noble
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Sign Up9:41 AM, 21st January 2020, About 5 years ago
It's a con. We're getting to the stage that unless you have some sort of 'disability' then you're not 'normal'. Everyone wants a label. As for having a dog for support - rubbish. They need to learn to live without such a crutch - for their own benefit. If they really believe this, they are going to find the outside world difficult to cope with. Will they ever be able to go abroad? (I bet your tenant will!) Concerts, cinema, shopping in certain shops, etc. etc. You'll be doing them a favour saying no to pets! Harsh? Yes. If you are worried about saying 'no', ask for a doctor's note at the very least.
James.
Dennis Leverett
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Sign Up10:36 AM, 21st January 2020, About 5 years ago
I was going to say same as James, ask for a letter from their Doctor confirming their "disability", bet you don't get one.
Sunrise
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Sign Up11:23 AM, 21st January 2020, About 5 years ago
I believe you can still use a pet clause in the Tenancy Agreement which says that the tenants agree to pay for professional cleaning at the end of the tenancy, including the cleaning of all carpets and treating the property for fleas and mites. I have used a template from http://www.letswithpets.org.uk in the past. It also says any damage caused by the pet has to be paid for (of course) and only gives permission for one specific pet. There used to be a pet policy that you could use which detailed conditions, such as not leaving pet alone for more than 4 hours, making sure it was treated for fleas etc but I am not sure how you would be able to enforce all the rules. Not a great help but at least your property would be professionally cleaned. (Personally, I would stress that they had to supply the paid invoice for this before I would release the deposit.)
Beaver
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Sign Up13:38 PM, 21st January 2020, About 5 years ago
Reply to the comment left by James Noble at 21/01/2020 - 09:41
My experience of tenants with dogs is that if the tenant does not clean the property properly you may have to spend much longer cleaning the carpets to get rid of the dog hair, and possibly the smell.
That's not a big problem if the tenants know that *if* they do not clean the property properly when they vacate you will take the increased costs out of the deposit, *if* the law allows you to take it out of the deposit, and *if* the process implementing the law that protects the deposit works in such a way that you can still do it. How would you prove for example to the satisfaction of a tenancy deposit protection service that you had experienced excess cleaning costs? It is hard to record smell and it is hard to see dog hair until you discover that it is repeatedly clogging your carpet cleaner and it's taking you an extra 8 hours to clean the property.
Luke P
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Sign Up16:42 PM, 21st January 2020, About 5 years ago
Reply to the comment left by Sunrise at 21/01/2020 - 11:23
You don’t get the choice whether to release (or not) the deposit. You could only get away with demanding a professional clean upon exit if you could prove to the deposit scheme a professional clean was carried out just prior to the tenancy’s commencement.
EmB
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Sign Up18:46 PM, 21st January 2020, About 5 years ago
Reply to the comment left by James Noble at 21/01/2020 - 09:41
This is completely unfair, I have a service dog for my seizures and I literally can't leave the house without her as she tells me when I'm going to have a seizure and gets help if I do, which without her I'll call and smash my head open or end up have a seizure in the middle of the road and get run over. Yes, she is a crutch, in the same way a wheelchair is a crutch for people who can't walk but taking that away from them won't help them walk! My dog has never caused any damage or problems in accomodation, she's cleaner than the other tenants! Maybe you should consider people who actually depend on a service dog before you insult and generalise everyone, I'd do anything to not be disabled so saying it's a fad is like saying someone with cancer likes dying.
Disabled Chick
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Sign Up18:55 PM, 21st January 2020, About 5 years ago
People who have a registered assistance dog should not be discriminated against because they require a working dog. It doesn't matter whether it is because they are visually impaired or mentally ill, if the dog is registered as an official assistance dog then you can't pick and choose your tenants based on whether you deem their disability as real or not. You have already said that you had no problem with a blind person applying. I suffer from conversion disorder (which, even though a mental illness, causes temporary paralysis and blindness, seizures, mobility problems associated with physical disabilities etc.). I have had to deal with people who don't view it as "real" disability. However, the government seems to think it is "real" enough and provides me with the same disabilty benefits as any other traditionally disabled person.
In regards to your comment James Noble, my "disability" is not a label, it is a mental illness that impacts all activities I do. I wish I could live without a crutch (sometimes literally because of my "disability") but unfortunately that is not possible.
I have recently applied for an assistance dog myself and all the charities say that official working animals come with the correct paperwork and jacket to wear to prove their authenticity. Anyone who claims to have an "official" assistance dog should be able to prove this so I would ask for that instead of a doctor's note. If they are registered, you can't charge them anymore because their assistance dog will have been trained correctly and will not cause dog-related damage or distress to other tenants (because they fail training dogs who aren't following orders or who are excessively noisy). If it turns out that their dog is not registered as a working dog, you can treat their dog as a pet and refuse their pet if you feel it necessary. That is completely your right however I agree with Roy B that many pet owners are so thrilled to be allowed pets that they take such good care of the place. Phoebe
Mark Alexander - Founder of Property118
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Sign Up19:58 PM, 21st January 2020, About 5 years ago
Reply to the comment left by Disabled Chick at 21/01/2020 - 18:55
Very useful insights, thank you.
I was not aware that all service dogs came with official paperwork and jackets. I will definitely bear that in mind if I am ever approached by a potential tenants who claims to have a service dog.
I am already pet friendly anyway, except for where leasehold covenants prohibit pets in flats etc. However, this begs another question, which I hope you don't mind me asking. Would a leaseholders objection to me letting a flat to a person with a genuine service dog be valid in law, or would they be in breach of the law themselves for discrimination?