Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up10:12 AM, 20th March 2017, About 8 years ago
Hi Chris,
In the past I have always found Homebuyers reports to be very comprehensive and have certainly seen details of asbestos included so I am surprised this was omitted.
I would go back to the surveyors head office and ask if spotting asbestos is normally included and then take it further possibly as a PI insurance claim after further investigation with RICS >> http://www.rics.org/uk/regulation1/
Alan Bromley
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Sign Up12:36 PM, 20th March 2017, About 8 years ago
I bought a house in 2015 and had a full survey done. There was no indication that asbestos-cement sheeting had been used extensively to clad stud walls and ceilings all over the house so there was no come-back with the surveyor. After paying through the nose to have some of it removed I then found a building company that had an asbestos skip back at the yard and they removed a lot more at a considerably lower cost.
The point I'm getting at is that if it's bonded cement sheeting, be careful who you choose to remove it. You don't need a company with an asbestos licence for something that only has 5-10% asbestos in it; in fact, you can even do it yourself with some sensible precautions as it's only potentially dangerous if you break it or saw it up. Look at the HSE web site for advice.
If it's on the garage roof that would have been obvious and should have been pointed out to you. If it's not obvious then go about removing it but please don't fall for the 'smoke and mirrors' company I paid initially. A full body suit and respirator really isn't necessary for asbesos-cement sheeting!
Simon Bentley
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Sign Up14:28 PM, 20th March 2017, About 8 years ago
Additionally its also worth noting that asbestos,at least the type commonly found in garage roofs etc, cannot be "diagnosed" by inspection. Builders etc will often err on the side of caution but there is plenty of modern fibre cement panels around in the existing building stock of the none asbestos type which uses cellulose in place of asbestos. Asbestos was phased out from the 1980s onward and in essence completely outlawed in 1999.
Depending upon when the garage was constructed it may be worth trying to establish the manufacturer (assuming its of the prefab type) who may be able to state what style of sheet they used when - or it may be worth getting the suspect material tested, which could easily save the cost of the test if it proves negative, though if positive of course its an extra cost and thus the test is a bit of a gamble,
I myself have such a garage roof and am intent on getting the panels tested before I decide what to do - as we are going to convert the rear part (its a very very long garage) into a "summer room".
Graeme
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Sign Up14:44 PM, 20th March 2017, About 8 years ago
In 2002 we bought a ground floor flat in a large 1880's house converted into flats in 1930's. Communal central heating and hot water system installed at that time and still in use 70 years later! We commissioned a Homebuyers Report -- the resulting report was, to all intents and purposes, fine.
The property needed general refurbishment including rewiring which we decided to do before moving in. We contracted out the whole job to one company. Thank goodness we did. On the first day, as the old electrics were removed, the floor boards were lifted up to put the new cables in etc. and it was found that all of the communal central heating pipes were covered with asbestos cement as lagging. Much of it was in poor condition and had cracked/fallen off and been swept up into the corners out of the way!! Contractors downed tools and walked out. Our 6 week refurbishment programme became 4 months by the time licensed asbestos contractors lifted all our floors and totally cleared the voids and relagged the pipes with modern day lagging. Our refurbishment costs increased by nearly £15K (then!)
This was completely missed by the surveyor. There was not even a suggestion in the report that due to the age of the building, the date of conversion, and the existence of a communal CH system, that asbestos may be a possibility and that we should investigate further. We looked into the possibilities of taking legal action but were advised that it was only 50/50 chance of success. At that time the small claims court limit was very low,so not worth the bother, whereas today it is £10K so would have been! In the end, our freeholders contributed a reasonable sum towards the costs, but we had to swallow the rest.
15 years on, we still live in the property - very happily - and the communal CH /HW system is still going strong at 80+ years old albeit with 2 modern gas fired boilers now!
Good luck with your asbestos claim.
Fed Up Landlord
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Sign Up22:33 PM, 20th March 2017, About 8 years ago
Homebuyers is a very basic report and just basically says what the property is worth. A full survey would have been required to identify asbestos and even then a specialist asbestos may be needed.
David Price
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Sign Up10:05 AM, 25th March 2017, About 8 years ago
Chris
To put the matter into context the Description of the RICS Homebuyer Service states that the surveyor does not carry out an asbestos survey and does not act as an asbestos surveyor. Presumably when you commissioned the Homebuyer Report you signed terms and conditions which incorporated the Description of the RICS Homebuyer Service. I trust that this helps.
David Price
David Price
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Sign Up10:22 AM, 25th March 2017, About 8 years ago
Chris
To put the matter into context, the Description of the RICS Homebuyer Service states that the surveyor does not carry out an asbestos survey and does not act as an asbestos surveyor. Presumably when you commissioned the Homebuyer Report, you signed terms and conditions which incorporated the Description of the Homebuyer Service. I trust that this helps.
David Price
Ray Doyle
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Sign Up10:26 AM, 25th March 2017, About 8 years ago
Reply to the comment left by "Neil Patterson" at "20/03/2017 - 10:12":
Hi,
I have to deal with situations like this all the time as I run my own Asbestos company.
And the answer is yes it should have been spotted, I cannot see the picture but if it is in the garage ceiling or walls it is a standard area of concern and you should have had a comment from the surveyor telling you to have a asbestos survey or a sample taken of the area. It is a legal requirement that anyone who may come across Asbestos as part of there work must have Uptodate Asbestos awareness training.UKATA complete this training annually and are one of the leading providers of asbestos training.
I would suggest you contact the company involved and tell them you are unhappy with the fact this was missed and request a copy of the surveyors last asbestos awareness training certificate.
You may be surprised to know how little Surveyors no about Asbestos and how few have upto date training.
Ray Doyle
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Sign Up11:05 AM, 25th March 2017, About 8 years ago
The survey report is meant to detect a list of defects that may effect the value of the property they should and most do point out the need for a Asbestos survey in the same way they would point out the need for electrics inspection or wall ties.
As I say the Asbestos awareness training would supply them with this basic knowledge if taken with a suitable qualified contractor.
I have had clients claim on occasions for having asbestos artex and
Asbestos insulation board in garages missed. You are not paying for a asbestos surveyor you are paying for the advice of a surveyor to point out areas where you need further expertise.
David Price
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Sign Up12:01 PM, 25th March 2017, About 8 years ago
I am sorry but allegations of professional negligence are being made against the surveyor concerned without establishing the full facts of the case. All we know is that asbestos was found in the garage. The focus of the RICS HomeBuyer Service is on assessing the general condition of the main elements of the property. The inspection is not exhaustive and no tests are undertaken. There is therefore a risk that certain defects may not be found that would have been uncovered if testing and/or a more substantial inspection had been undertaken. I am sure it is agreed that wild speculation does not help to sort out disputes.. The best advice to be given to Chris’s friends is to talk to the surveyor. He will have a complaint handling procedure in place and I am sure that the matter will be sorted out amicably on a professional basis.
David Price