Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up12:46 PM, 7th September 2022, About 2 years ago
My notes on this:
They doing it again. Look what happened in Covid calling for Rent Holiday & no evictions etc.
We people that actually rent houses out, knew Landlords would be selling in their droves when they could after hearing stuff like this & tenants would then be worse off-And that's what happened.
Remaining Landlords now have mega demand & can charge what they like.
These people in power who change sensibility make it better for that current tenant temporarily, but the next 100,000 looking for a house or move cannot do so, as no Landlord takes them or if they can, super expensive rents. It's getting a case where only the well paid can afford to rent. All Govt & Council & Shelter & Generation Rent making.
Shelter will applaud this & say it is working-As above for the current tenant. I'd say it works more for the Landlord & Letting Agent that slugs it out, as when the freeze or ban over, we all know rents shoot up massively as more demand comes. Letting Agents are loving the higher commission from higher rents. And why shouldn't they.
And us Landlords then end up taking it out of the innocent tenants by increasing the rents at every opportunity as we just don't know when the next attack is coming. And we think we got a rent freeze coming again, we think Gees, best get some higher rent in now even though I was happy to leave at that existing rent to keep tenant happy.
And before Generation rent shoot me down, I want rents to reduce so my tenants can have a choice to move, so I can sell my ruddy houses.
Saul Smart
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Sign Up14:20 PM, 7th September 2022, About 2 years ago
Reply to the comment left by Mick Roberts at 07/09/2022 - 12:46
Couldn't agree more Mick with what you have said.
I have also had the similar problem for the last couple of years. I'm trying to sell my sizeable portfolio that took 30 years to build but my happy tenants who are paying well less than market rents cant move as there is nowhere to go they can afford even if they could find somewhere in the first place.
I have been selling when a tenant gives notice, choosing not to evict to sell and also not raising rents that I desperately need to do to meet the costs of the constant government attacks, because I know my tenants aren't wealthy.
But this is now changing. It has to. I can't afford 2010 rents etc in the environment of 2022 that has been created in the last seven years or so and survive as a business.
So I have no choice but to raise rents substantially now, (a decision made before the cost of living crisis), for those tenants I keep and I will be evicting to sell some year by year.
I regret having to do this but as I explain to my tenants, the situation is one created by the gov, gen rent, shelter etc. I'm not the aggressor forcing this situation these people are. I no longer have a choice
JohnCaversham
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Sign Up14:44 PM, 7th September 2022, About 2 years ago
I agree gents, I too have traditionally kept rents as low as I could but seemingly now to my own detriment as some of them of them are at 30% lower than market rates. With no let-up in the attack on the PRS section I have made the decision to increase rents annually by the rate of inflation regardless. I've written to all of the tenants explaining why I've done this and the feedback has been mixed. My longest tenant dates back to 2006 and is only on her 4th rent increase in that time. But no more-otherwise I may as well just not bother. Well done Generation Rent and successive short sighted Chancellors..I don't think Truss and team will offer anything different to that previously...
Mick Roberts
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Sign Up16:01 PM, 7th September 2022, About 2 years ago
Reply to the comment left by Paul landlord at 07/09/2022 - 14:20
U same as me tenants paying cheap rent, can't move & don't want to move once they see the other rents. I started 1997-Keep that quiet cause of my age.
I say exactly the same. Your 2008 rent does not pay for the 2022 outgoings.
I've sent this to a Councillor this morning:
Dear XXX,
Excuse me emailing you off the cuff, but my Bulwell tenants are getting desperate & need people such as yourself to help them.
We are doing a report for the Govt on Selective Licensing.
If you aren't aware, I'm biggest Benefit Landlord in Nottingham, don't want my houses any more, asked the Council to buy them, Alex Norris MP knows me, Linda Woodings despises me, yet all I want is for the tenants to have a better life & not pay these extortionate rents we are seeing now.
I know you've spoken out against Selective Licensing in the past & rightly so & I believe you are from Bulwell, as am I, & many of my tenants are from & live in Bulwell. So what I'm asking you, if you have a sympathetic head/mind/being with those in Bulwell & would be prepared to write a few words/letter/note saying what you think about Licensing as any evidence we have may help our cause. Long shot I know, but if you truly believe something is jeopardising tenants home, I'd like you to say so. I'm happy for you to email me the words, post it, text it whatever, you can even do it anonymously if you wish.
I'm charging many of mine £500pm when as you know, Bulwell rents are now £850 for 3 beds. I want tenants to have a choice of being able to move to where they want & at a fair rent. As you know, they can't get anywhere because of Selective Licensing
One of my tenants in Highbury Vale Ockerby Street screenshot enclosed.
XXX, I'm happy for u to ring me to discuss, meet me one day, wherever u like in Nottingham, but things I can tell u about what Licensing has done to tenants homes who had zero problems before is shocking. I've had ZERO inspections by the Council, yet cost my tenants £100,000 in rent increases to pay for the last scheme.
I'm definitely increasing all my Bulwell rents by £25 pm each tenant, should Licensing get bought in again Aug 2023, as I have asked the Council the below with no reply. And XXX, Licensing conditions are there too which u will be horrified at:
What do tenants get for their rent increases that have ZERO problems? That already have a nice house?
Can the landlord pay £10 a month then?
Take me for example, at that £630 u mention above, will cost me over £57,000 just in your fee alone. How long have I got to pay that?
I don't even want my houses any more, I'm only keeping it for the tenants, so u can be sure I won't be paying for it.
So u do acknowledge it may cost the tenants £10pm.
Are u aware Benefit tenants in Nottingham can't get a house any more? Cause of Licensing?
When I pay this £57,000 in one go I presume? Is that it? No paperwork to do?
No form filling in?
Can u explain to my 68 year old tenant who has lived there for 20 years why she has to have inspections every 4 month's? And give her anxiety. Is she a criminal?
Tell u what, ring me tomorrow, I'll pay your £57,000 and I PROMISE to give zero tenants a rent increase if that is ALL I have to do. No paperwork. No form filling in. No inspections. No 100 hours sending u documents and forms.
Please read your conditions below and tell everyone on this page that this is acceptable for a Benefit tenant, in fact any tenant to comply with.
How many bad houses did u find in 3.5 years from £15 million+ in tenants rent increases for licensing fees?
Most of u r very good. But are u perfect? Read Licensing conditions and tell yourself:
1. Could u comply with all them.
2. Would u take any tenant on that wasn't the most prim proper person ever?
3. If u was a landlord getting older, would u want to be dealing with that for EVERY house EVERY tenant?
4. Could u be doing with giving out 200 pages to each tenant each house.
5. Would u take a Benefit tenant on after being told u had to comply with them conditions?
Selective Licensing conditions Feb 2022
https://docs.google.com/document/d/1sD_HRl57ANNw4PBAb-FGRU7h-0Qby9Vm5xLioH_nA7c/edit?usp=sharing
Mick Roberts
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Sign Up16:03 PM, 7th September 2022, About 2 years ago
Reply to the comment left by JohnCaversham at 07/09/2022 - 14:44
Yes mine are ending up at only 70% of market rents. But Govt won't hear from these happy people that don't have a problem will they.
Golfman
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Sign Up18:12 PM, 7th September 2022, About 2 years ago
Reply to the comment left by Paul landlord at 07/09/2022 - 14:20Paul- I could have written this myself.
It was heartbreaking for me that I had to evict my tenant of 19 years yesterday - yes 19 years!! She was paying rents at 2007 levels and I was fine to continue. But the threat of rent caps in London (Communist London Mayor!!) and the fact that there was no feasible alternative to increase the rents to market levels made this an imperative for me. Add to that the fact that s21 would be curtailed and it was curtains for me. My substantial portfolio now gradually becoming vacant for sale. Never should have been this way!
We would expect that from Sturgeon - but its coming here. Fool if you think the recent Tory governments will support us.
Bernard Mealing
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Sign Up19:40 PM, 7th September 2022, About 2 years ago
Buy to let is a business. albeit often smaller than the corner shop.
How many businesses have selling caps put on the products...
Maybe we would understand it if the business we are in had a static price structure. The housing markets go up and down
Do they tell Tesco how much to charge for a can of beans
Freda Blogs
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Sign Up21:31 PM, 7th September 2022, About 2 years ago
Reply to the comment left by Bernard Mealing at 07/09/2022 - 19:40
Tesco can and is putting up prices, as is every other business.
So how can Sturgeon et al expect LLs to absorb higher mortgage costs, insurance, tradesman’s costs etc etc as well as having higher risk getting possession of OUR properties when required? All the time facing higher bills on our own homes too.
Are we to risk bankruptcy because we have no say in how we manage OUR properties because the government wants to impose retrospective changes and turn upside down existing tenancy arrangements?
I don’t have ‘mug’ written on my forehead and I will not be told by government what to do. For many years I have provided high quality homes and absorbed much of the costs associated with the ever changing legislation coming at us. But enough is enough. Yep, I’m selling.
Christine Howard
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Sign Up9:12 AM, 8th September 2022, About 2 years ago
We agree 100%, and 'Yes we are now seriously considering selling our complete portfolio for which some of our tenants have been with us for 20 years, and the rest at least 8 or 9 years - under market value rents. However, the cost of improving some of the properties to EPC 'C' is not viable, although all the tenants are very happy and comfortable. We do not let any property we wouldn't live ourselves, and we respect our tenants and visa versa. BUT this White Paper with the deletion of Section 21 and problems that could be forthcoming does not appeal to us. In addition to this we have just revamped to an EPC rating of C, (the previous tenants had been living in the flat for 23 years) - and although during this time the flat was uninhabitable (no water, no toilet, no kitchen), Cornwall Council insists on charging 50% of the full rates. Cornwall Council no longer allow a Landlord one month free rates in order for the landlord to check and ensure the property is up to standard for new tenants - they say they want the property let immediately! Rather short sighted thinking in my view, as it is eveditable the properties may well deteriorate whenever the property is re-let. The Landlord will not afford extra expense Cornwall Council (CC) is applying - CC are ignoring the recommendation by the Govermment with regard to not charging rates for an uninhabitable property during upgrading and revamping after long term tenants.
Reluctant Landlord
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Sign Up9:21 AM, 8th September 2022, About 2 years ago
Reply to the comment left by JohnCaversham at 07/09/2022 - 14:44
ditto - rent rise letters etc were sent out to the majority of my tenants recently and I will be increasing year on year accordingly.
Gone are the days of me trying to help tenants anymore by keeping rents low. Its self defeating.
The government are making it really difficult for LL's to continue, and there is more cost incoming and regulation coming.... I am quite happy to tell the tenant how it is and point them in the direction of Gen Rent/Shelter and their MP to voice their own dissatisfaction - I am merely the middleman caught in the crossfire trying to appease all sides and it aint working no more.