Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ann Diamond
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Sign Up12:58 PM, 9th November 2015, About 9 years ago
I have been renting out two or three properties for the past 30 years.
Having done the management myself and generally having good tenants I have kept the rents well below the local rate here in the south east.
I took into account that having owned my properties for a long time I would be in receipt of the full capital value if I sold.
This has now changed so that in fact I will be charged 28% on most of any gain even though I am not a higher rate taxpayer. Luckily I do not have mortgages on the properties.
I have resisted the urge to raise rents for long term tenants especially where they were looking after, and even improving, the properties and up until the last couple of year this has worked well both for me and them.
With recent legislation I can no longer offer tenants a property with rather basic facilities at a rent that they can afford. Most of my tenants have been in receipt of some sort of housing benefit.
So, I put the rents up, they can't pay and I have the battle of evicting them.
If there was social housing for them then it would not be a problem and the private rental market would find its own level.
When my properties next become empty I shall have to consider selling or using an agent and only taking employed tenants.
money manager
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Sign Up13:20 PM, 9th November 2015, About 9 years ago
I can understand the purpose of this post and the goodwill engendered by maintaining rent levels for protracted periods.
It is though, at that point, that I find it difficul to understand that a "business" can rent out it's assets for 30% below market? That applies even if their is no borrowing to service as the return on equity (ROE) and return on capital employed (ROCE) both tank.
My business tends to have lets of aound a year so mid-tenancy uplifts are much rarer but we are buying apartments where the tenants have had the deal described by others but the landlord has ultimately found it unsustainable however good the tenant.
Not being cynical but isn't subvalue letting effectively a value transfer from the landlord to the tenant which further undermines the fair pricing mechanism for other LLs? What other business could sustain it?
Seething Landlord
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Sign Up13:21 PM, 9th November 2015, About 9 years ago
We have 6 properties in North Somerset and have never increased rents during a tenancy, including 2 that have been running for 7 years and 5 years respectively. The rent on one of these is currently 10 to 15% below the market rate and we will reluctantly be starting to increase it in direct response to Clause 24, which has highlighted the need to maximise income.
Another reason is that if and when rent caps are introduced the current rent is likely to be the base figure used to calculate allowable increases so it will be important to start with rents at the correct level, particularly if the cap continues to apply when there is a change of tenant, which is the point at which we have previously aligned our rents with the local market.
Mark Alexander - Founder of Property118
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Sign Up13:29 PM, 9th November 2015, About 9 years ago
Reply to the comment left by "money manager" at "09/11/2015 - 13:20":
I appreciate the points you are making but what I wanted to illustrate, by inviting comments, is that landlords tend not to increase rents mid tenancy for long term tenants. Accordingly, rental values and rent rises quoted by media have generally only applied to properties at the point of re-letting - UNTIL NOW.
Effectively, clause 24 of the Finance Bill has awoken a sleeping giant. Across the UK landlords are likely to increase rents by billions as a result of this clause, whereas they probably wouldn't previously have done so.
The comments left to date are testament to this.
In around 30 seconds of the 2015 Budget the Chancellor has added billions of cost to tenants in terms of tax levies ion landlords which will inevitably be passed on. The reduction in supply, as landlords begin to sell to owner occupiers, will make quality rental property even more scarce and this will also have an upward pressure on rents unless there is a downward pressure created by an increase in alternative supply.
It could be argued that landlords should have increased rents annually but the reality is that until now, generally they don't. This is going to change.
.
D Kempson-Gray
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Sign Up14:07 PM, 9th November 2015, About 9 years ago
I haven't raised my tenant's rent for the last 3 years, although I know that it is now about £150 pm at least below market norm for my area, on the basis that he is a good tenant and I appreciate the way he respects the property. I have notified my agent that on the renewal of his AST I will be asking for £75pm rent rise (about 6%). The costs of meeting recent/new legislation is behind this decision.
Luke P
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Sign Up14:46 PM, 9th November 2015, About 9 years ago
350+ properties in Lincolnshire and no 'in-situ' tenant (of more than or less than 3 years) has had a rent rise. We have no standard schedule for rent increases but this is all about to change!
In light of the tax announcements we will be having a big increase in the near future, followed by fixed 12-month increases!
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Sign Up16:11 PM, 9th November 2015, About 9 years ago
My Rents are increasing
With interest rates being so low over the last 7 years and good tenants staying I have only increased rents at change of tenancy and perhaps once every few years ( I would prefer to keep my properties let rather than extended void periods trying to get the highest rent)
However in light of the possible increase in interest rates , constant legislation and in particularly clause 24 I have reluctantly written to most of my tenants in my portfolio of 20 properties to inform them that rents are having to go up forthwith and they have had notices. This will have a direct effect on 31 adults and 9 children (some tenancies are joint with families). All my tenants are working and do not receive tax credits as far as I am aware.
I can put up with legislation (it sorts the cowboys out from the professionals, or should do !) interest rates are what they are and will change according to the economy but to tax a business even if it makes a loss cannot be right
No surprise then that with a shortage of property, increased population (due to immigration, longevity and more single people) and the government creaming off additional taxation (even on loses) that rents are going to increase substantially over the next few years
Anthony Endsor
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Sign Up16:14 PM, 9th November 2015, About 9 years ago
I have 3 properties where the tenants have been in the properties for more than 4 years. Not a single one of them has ever had an increase in rent. Why, you may ask. Because I am happy with them and they are happy with my houses, so why change things. On one of them in fact, the rent has remained at a deal which I gave the tenant on entering the property. The property needed a LOT of work, so I let them have it £50 a month cheaper in return for doing the jobs and they have vastly improved the property since.
On another one, I have actually REDUCED the rent by £50 a month in order to keep the tenant, who was actually saying she would have to leave due to financial difficulties after her husband left her. I found this a much cheaper and easier option than having to find a new tenant.
Paul Baker
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Sign Up17:06 PM, 9th November 2015, About 9 years ago
In keeping with the majority of others on here, I very rarely increase my rents if the same tenant is in situ. On my four properties, three of them have been in the property in excess of ten years and I encourage them to see it as their home and treat it as such. Perhaps every 3 or 4 years I have increased it slightly and even then it's usually only after carrying out refurbishments such as exterior decorating, new bathroom, carpets, new windows. That way the tenant feels they are getting something for the increase but equally, I know that I could rent it out swiftly if they didn't want to stay due to the increase.
In summary, my rents are considerably below market rates but I know my tenants will struggle to afford a significant increase. I treat them well, they treat my property well and we have good relations and I have no voids. That said, I would like to achieve market rate at some point but I rather feel that this will only happen as and when my existing tenants move out & I remarket the properties.
John Gell
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Sign Up17:40 PM, 9th November 2015, About 9 years ago
I run a letting agency and, as such, have a professional obligation to our landlord clients to maintain rents at parity with market values. We therefore conduct an annual rent review, but this generally produces a "no change" outcome as the Inverness market remains fairly well balanced between supply and demand.
Ultimately it is that balance which determines rental values. I wonder if the presence in the market of non-avaricious landlords is supressing rental values. It will be interesting to see how fiscal changes and rising costs impact on that, given that tenants, quite rightly, are free to move on.
Interestingly, at a landlord conference in Edinburgh last week, a view was put forward that, while evidence shows rent increases lagging behind inflation, Scottish Governement proposals to give certain "hot spot" local authorities powers to limit rent increases to one each year and by the rate of inflation plus 1% could well result in an increase in rental growth by shifting landlords to a formulaic approach.