Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up7:51 AM, 3rd August 2013, About 11 years ago
Reply to the comment left by "Christopher Farrell" at "02/08/2013 - 18:58":
I do have one ground rent deal in Portsmouth. It is managed by Annette who has commented above. For me it is zero hassle. As I said before, if I could hear up I would own a lot more.
Annette Stone
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Sign Up22:40 PM, 3rd August 2013, About 11 years ago
Sam. If a lease does run right down the freeholder would have to serve a Notice and possibly get a Court Order to get possession. To contest any Court action the lessee would have to be living in the flat as as owner occupier and it would have to be a sole residence. I do not think buy to let landlords can let a lease run right down and then contest the freeholder taking possession. The legislation does make provisions for tenancies to be granted in certain circumstances but I think this might be a bit of a minefield and you might need specialist advice if you have an actual problem.
Puzzler
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Sign Up8:57 AM, 4th August 2013, About 11 years ago
Reply to the comment left by "sam " at "03/08/2013 - 05:50":
http://www.lease-advice.org gives you a good outline of the rights of each party
Christopher - leaseholders are not likely to allow their leases to come to termination as they now have the right to extension in perpetuity and can do so at their own request subject to certain conditions which are easily met. There is also no guarantee that legislation will not change in future. In Scotland there is no such thing as leasehold and flats are effectively automatically what in England would be called shared freehold. I can see this or something similar coming in future.
Annette Stone
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Sign Up9:39 AM, 4th August 2013, About 11 years ago
Puzzler is right to say that leases be allowed to run right down is rare although in the most expensive areas of London very short leases are not unknown and can cost millions to extend. There is a right to extend a lease at any time and although the legislation that allowed this was thought to be a nightmare for freeholders it has not turned out to be so for the majority of landlords who are experts at running their portfolios or who have experts doing it for them. Most freeholders are continually investing so the money earned from lease extensions is reinvested. Also, many freeholders manage their properties and continue to benefit from other income even when a lease extension has been granted.
Puzzler
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Sign Up20:29 PM, 4th August 2013, About 11 years ago
Reply to the comment left by "Annette Stone" at "04/08/2013 - 09:39":
Absolutely true - in my case I think my leaseholders do not want the expense or the hassle. Or realise the predicament they are in. On my father's death they were notified of the change of freeholder which should have triggered at least some interest in extending the leases, at that time having 84 years remaining. Now there is only 77 years and 80 is the magic number for triggering a much higher valuation (after this time the landlord takes a half share in the added value from the lease extension, before that there is not considered to be any added value). No-one has even enquired about it. Obviously this is in my interest but it will still be a long while before the value is very much as the ground rents are not very high (being set so long ago).
So there is a high degree of inertia in the leasholders but as all the flats that were built in the 1980s have shorter and shorter leases and lenders criteria are better publicized there will be a market correction (London probably excepted, where as Annette says short leases are more common, but even there at least some of the funds are presumably derived from a mortgage).
Annette Stone
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Sign Up16:19 PM, 5th August 2013, About 11 years ago
Puzzler - the ground rent is not the only factor in the lease extension premium and you should take some advice on this. You can always offer lease extensions if you would like to take your profit or sell the freehold with 77 year leases and take your money out now.
The market correction is in place already I think as mortgagees are not keen to lend where there is much less than 75 years left on a lease and under 70 years is untouchable. At that stage vendors are always keen to purchase a lease extension so that they can sell their flat with a long lease and as any incoming purchaser will not have an automatic right to a lease extension for two years when the lease will be two years shorter it is normally possible to do a deal that is good for both sides. The only alternative to doing a deal if for the vendor to start serving Notice of Claim to a Lease Extension and this pushes his costs up enormously.
Lots to consider here in the ground rent market but it is a very good business if you know what you are doing.
Puzzler
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Sign Up18:27 PM, 5th August 2013, About 11 years ago
Reply to the comment left by "Annette Stone" at "05/08/2013 - 16:19":
I am aware of what you say but I was referring to when the lease is still over 80 years.
Also there are a number of mainstream lenders who will go down to very short leases nowadays (link below) and the vendor can assign his right to an incoming purchaser.
I am in no hurry and I am sure someone will try to sell soon and realise the need to extend, it's currently in my interest to wait as long as possible. It's a daft law, it should either have been left alone or gone to the Scottish system - but too many wealthy landowners for that!
http://www.cml.org.uk/cml/handbook/englandandwales/question-list/321
I am playing devil's advocate really even though I have a freehold, as the system is still much abused. My main advice to anyone else is be aware.
Lauren Wadey MIRPM, AssocRICS, CIHM
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Sign Up10:28 AM, 6th August 2013, About 11 years ago
I think all bases have already been covered here in terms of the pros and cons of ground rent investment, which I must say is not my speciality. However, I would like to re-iterate that any investment should be preceded by close scrutinizing of the lease and think it would also be advisable that any novice get to know the basics (if nothing else) of Leasehold legislation so that you can spot the warning signs and stomp out any issues early on.
In these investment circumstances, I would say it is imperative that you ensure management costs can be re-charged to your leaseholders, that you will not be required to forward fund the annual expenditure (You should also check for clever wording like “expended”) and clarify whether you are able to recover the cost of Section 146/147 Notices and other legal expenses.
Leases are not for the faint hearted and if you are not familiar with the terminology and key clauses, you should employ the services of an experienced and reputable conveyance/solicitor to help you decipher the leases’ and give you a plain English interpretation before committing any monies.
Please note that once an property is purchased and Agent appointed, you will not have voided yourself of all responsibility. Your input will still likely be required at various intervals during your ownership, even if only to agree the options/best course of action presented by the Agent. You should therefore ensure the agent is experienced, ethical and efficient to alleviate as much stress as possible and to ensure your leaseholders don't harbour any grudges against the buildings management which could land you in a Tribunal.
As touched upon in earlier posts, the long term investment opportunities can ultimately be pulled from under your feet. However, in my experience, happy leaseholders make this less likely to occur. An alternative to the Enfranchisement option (Leaseholders right to buy the freehold) is the Right to Manage (RTM), where the Tenants gain control of their homes without putting their hand in their pocket. This allows you (the Freeholder) to retain the Ground Rent , the Extension/alteration fees and development Profits but negates your responsibilities to overseeing the management. This might be something you look for when considering your purchases in the future.
Hope this helps.
Annette Stone
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Sign Up10:58 AM, 6th August 2013, About 11 years ago
Lauren makes some good points from the view of a pure managing agent but for ground rent investors who are in the main going to be purchasing at auction for fairly small amounts getting a solicitor involved in checking the leases before attempting to buy can void a year's profit. Of course, anyone getting into the business must know the basic terminology and what to avoid in respect of the freeholder having to advance funds but EVERY lease needs to be checked and basically it is a matter of going to the auction very early and sitting there and seeing every lease has been granted on the same terms and there have been no lease extensions done of which you are not aware and which would reduce your income. Remember auctions work on the basis of caveat emptor which is buyer beware and when the gavel comes down its yours!
The discussion is getting a bit mixed up here and any investor needs to decide if he is buying pure ground rent investments on which he is going to achieve 4 or 5% returns which is great in this climate but no so good when interest rates move up or whether he is going to look for properties that have linked insurance and management provisions which can increase his income. If that is what is wanted you need to find someone to build your portfolio (or do it yourself) and use a managing agent who clearly knows how the market is run to ensure happy lessees and a freeholder who receives his income on time.
As far as Tribunals are concerned they are not so easy to avoid these days as there are many lessees who think they give an automatic right to avoid payment of monies that are due and to act as some sort of lessees' champion. Most people find out to their cost that this is not the case and Tribunal is chaired by a property expert who is fair and even handed
Lauren also talks about RTMs. These can happen at any time but not really affect the freeholder unless he is managing the property himself. Many groups of lessees form Right to Manage Companies because they want to have the right to appoint their own choice of managing agent (accordance to the lease this is the right of the freeholder) or because they feel the freeholder is being greedy in some way. This does not affect the ground rent income (and always make sure your lessees have contact details for you and that if you are sending out ground rent invoices yourself they have the correct legal terminology) but does mean that the gift of the management fees are in the hands of the Right to Manage Companies but if you are good they keep you on - it's as simple as that!!!
Christopher Farrell
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Sign Up17:04 PM, 7th August 2013, About 11 years ago
Hi all,
Thank you for all your comments. It seems that ground rent investing is a lot more involved than I originally thought.
It is another very interesting facet of property investing which, although may not be of interest to everyone, here in this thread, many have had the opportunity to obtain good general knowledge of this type of property investment. Thank you all.
Many threads I read tend to almost take on a life of their own, as the input from everyone creates new sets of questions and answers and this generally creates a well rounded opinion which helps everyone.
Another type of property investment I have also been looking at recently is providing short term bridging loans, (not Joint Ventures) with full due diligence via Solicitors). Yields can be as high as or higher than property investing. Perhaps a new thread is needed?
Living in Spain, it’s hard to get to networking events or similar or having friends with similar interests. This website and the information I obtain from reading threads is very helpful.
Thanks again everyone.