Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Keith Wellburn
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Sign Up22:46 PM, 12th December 2024, About 4 days ago
Reply to the comment left by GlanACC at 12/12/2024 - 19:34
The £9k would have completely different meaning depending on property value. My highest sale was a tenanted HMO in a desirable city for £375k, lowest a two up two down in a down to earth town needing work and not catching the post covid boom was £54k.
I think the poster said the £22k owed to the council was 5% of value so losing say10% would be quite a chunk over going directly to auction with a reserve set to sell it.
GlanACC
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Sign Up8:09 AM, 13th December 2024, About 4 days ago
Reply to the comment left by Keith Wellburn at 12/12/2024 - 22:28
Keith, I agree that many of these buy anything companies have a bad reputation. Yes, the one I sold too was true to its word, no inspection was needed just a photo of the inside of the property, no searches etc.
If you try to sell a property in my are you could be waiting 3 months for the searches to come back !
I did sell at a big discount but I costed out the repair and improvement cost, plus council tax etc and it just wasn't worth it.
The rewire would have meant kitchen out and the rest of the property was the old lath and plaster type walls which were crumbling. A rewire would have meant taking the walls back to brick.
I was more than happy to sell at the discounted price. Yes, the company that bought it off me sold it on at auction but that was many months later and they would have had to wait for the searches etc.
As I sold at a discount I also had less CGT to pay
Belinda Sweetland
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Sign Up10:21 AM, 13th December 2024, About 4 days ago
I agree with GlanACC above. I contacted a company recently with regards the possibility of selling one of my rental properties. They were incredibly helpful, no hard sell at all and open about the commission they charge! Some companies will take on the refurbishment costs themselves if the value is there, then market the property and thus you get the increase in the value of that property after works completed! I was advised that if tenants in situ commission was around 35% of the property value and if empty it was 20%! Hopefully due to your property’s location, the value may have remained relatively stable despite its condition, due to property values increased over the past five to ten years! I think the stress and worry this must be causing you is surely worth getting rid sooner rather than later. Good luck anyway!
On the matter of Councils charging empty rates….don’t get me started on that…it’s daylight robbery. In my opinion this is tantamount to theft! They are taking something that doesn’t belong to them. You don’t pay Tax if you don’t earn money, so why pay Council Tax when you’re not earning from the property? You’re not reliant on the Emergency Services, bin collections, road systems, or street lighting! It’s totally immoral. Landlords are being penalised in every way. It’s hardly surprising so many are selling up!
Nigel Ives
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Sign Up10:39 AM, 13th December 2024, About 4 days ago
Reply to the comment left by Belinda Sweetland at 13/12/2024 - 10:21
Yes the Government was going to bring in a Bill (Rating in Common Occupation) and Council Tax (Empty Dwellings) Bill 2017-2019 where the government's intention behind the decision to provide billing authorities with the power to charge a premium was not to penalise owners of property that is genuinely on the housing market for sale or rent.
The Government expects billing authorities to consider the reasons why properties are unoccupied and unfurnished, including whether they are available for sale or rent and decide whether they want such properties to be included in their determination.
What ever happened to this bill and why did it not ever get passed?
Keith Wellburn
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Sign Up11:22 AM, 13th December 2024, About 4 days ago
Reply to the comment left by Nigel Ives at 13/12/2024 - 10:39They couldn’t manage to get the RRB over the line in five years either.
The sticking point is, as everyone has picked up on the point the op didn’t actually raise - how on earth can you just be sitting waiting for a sale after five years. I’ve no doubt this owner is genuine - but if you allow a concession for exemption for that length of time purely on the basis of not finding a buyer then it would be used by everyone setting unrealistic prices or using the most useless agent they could find.
Nigel Ives
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Sign Up11:50 AM, 13th December 2024, About 4 days ago
I have had two long term buyers in that time one who pulled out due to complications with the deeds and the process taking so long and the second not being able to get the backing finance she needed. So I have had to pay out on solicitor fees as well to make matters worse!!
Keith Wellburn
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Sign Up12:06 PM, 13th December 2024, About 4 days ago
Reply to the comment left by Belinda Sweetland at 13/12/2024 - 10:21I suppose it perhaps comes down to more than just cold hard logic. I do feel that this particular seller should be very wary of this sort of discounted sale as he seems to have had no proactive input on his extraordinarily lengthy sale and was not even querying that aspect.
As someone who has been enthusiastic about property since I did maintenance for cash whilst still at school and bought my first house needing full renovation at eighteen in the 1970s - figures of a haircut of 20 to 35% would be a total no no on the model I was operating on - portfolio landlord with student lets and family houses. Sole livelihood for past 20 years and overall LTV around 60% after releasing some equity over the years. Taking that sort of reduction over the portfolio after paying off mortgages and CGT means nothing left!
Having done so much renovation both to sell at profit and to build the rental portfolio, it pained me rather to sell ‘as is’ ex rental but like many was just sick to the back teeth of the way landlords have been treated after being one since 1990. I have finished selling (keeping just one) this summer after having something either on the market or going through conveyancing since Osborne put the boot in back in 2015.
All sold through agents bar a couple I did privately to another landlord. 15 sales in all including one as an executor and one as a POA. Can’t say I didn’t lose my temper a few times and even wished I’d looked at easier options.
And generalists that tenanted houses are worth less are not universally true. My student HMOs sold at premiums with tenants (the area has an Article 4 stopping creation of new ones) in situ and I sold some family lets tenanted (good long term tenants) at better prices than I would have got VP.
For me selling at auction was a step too far, and of course the middleman option of taking a cash sale price below the action price was not of interest. Yes Council Tax to pay, electricity standing charge, water rates if not on a meter, insurance - all factors to promote the quick no hassle sale. But overall it would have cost me about £250k for the convenience.
I did once sell a property with a sitting statutory tenant to a company specialising in that market from one of the many letters I used to get offering to buy it and was pleased with price and professionalism. To offset that, some years ago I was offered £13,500 by WeBuyAnyCar for a vehicle - which I declined and then sold for £17,000 cash to the dealer I bought it from.
Sorry for the lengthy post but do feel the significant loss (up to 20% of possibly around £400k) for saving a relatively short amount of time over what should be a fairly simple straightforward sale if put in auction with a sensible reserve. At least I would recommend getting an appraisal from a good property auction house in addition to looking at discount buying companies.
Nigel Ives
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Sign Up12:22 PM, 13th December 2024, About 4 days ago
Yes thanks for the advice.
GlanACC
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Sign Up16:37 PM, 13th December 2024, About 4 days ago
As for councils charging (double) for empty properties. You can reduce this amount by registering a ghost tenant at the property - Just make up a name and tell the council that person has moved in. Pay the normal council tax they ask your ghost tenant for and you will hear no more about it. They never check the tenant exists, there is no way they can and they can't force your ghost tenant to register on the electoral register. Believe me this works, I have worked for a large organisation and in IT for 40 years and I know how databases and information is liked together.
Southern Boyuk
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Sign Up8:56 AM, 14th December 2024, About 3 days ago
If the property is inhabitable surely you can get some allowance?
If you gaven’t sold in 5 years will it take 5 more years? Is you have complications with the deeds sort them out or sell at an auction.
How much debt do you want to get in?
Either borrow more , renovate and sell or take the hit now.
Building costs have massively shot up so the longer you leave it either your renovation costs will rocket or your property will devalue because the buyers renovation cost would have risen and hence the lower they would buy at.
Alternatively you could see if someone would buy into a share of the property and use that money fir the renovation - probably unlikely if you have deed issues.
Remove the stress from your life.