Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Harlequin
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Sign Up13:02 PM, 20th March 2019, About 6 years ago
Reply to the comment left by Frederick Morrow-Ahmed at 20/03/2019 - 12:07
I am accepting that 10 people do not live as cheaply as one family (in the case of council tax and this is why the rating system was abolished because of the well spoken of family of 6 living next door to a little old lady scenario) but if this is the way it is going with more and more HMO's in place and licensed (so the various councils are aware of them) then a lower cost system needs to be thought of so that each 'adult' pays his or her way, it isn't fair that 10 adults in one house pay the same as a couple in one next door, but that doesn't mean to say that they pay 5 x as much either! these little rooms have no actual £ value so how on earth they are 'valued' by the VO for council tax which is based on a '£ value' for the unit is quite beyond me, they are valued at the first tier until they get bit enough to swing a cat it seems then you are bumped into the 2nd tier - and I say again, this would not have happened with the community charge. The system is broken.
Frederick Morrow-Ahmed
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Sign Up16:57 PM, 20th March 2019, About 6 years ago
Reply to the comment left by Harlequin Garden at 20/03/2019 - 13:02
I totally agree with with your philosophy but what I can't understand is where do they get the power to make it retrospective.
They informed you of the new banding in November, yet backdated payment to start from April! And then even claimed they could backdate it for a whole SEVEN YEARS!
That seems patently unfair and illogical. Where do they get that power from? Did you ask them?
Harlequin
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Sign Up17:23 PM, 20th March 2019, About 6 years ago
Reply to the comment left by Frederick Morrow-Ahmed at 20/03/2019 - 16:57
Their explanations of why they can charge Council Tax for a 4x3m room at £1000 a year were so complicated, every time I did a 'ah but' they had something else to say - when I was being threatened, which is the only name for it, to what could be £84,000 back council tax (9 rooms x £1000 at least x 7) it was time to say 'leave it, I'll deal with it'. She said she had the power, she had the power to come in and 'value' them without any notice or permission, she had the power to value them without even seeing them (!) I know when to stop arguing. Trouble is with all these authorities it is up to the 'threatened' to prove it, expensive, lengthy, all consuming. I'm about to have the same happen very shortly in another building I have - I knew it would come and I've had a visit from Environment Health, I'm pretty certain I'm fine on that score, as it has never been an HMO being separate units, but I ran it is if it was an HMO - and I asked the council many times 'so what is it' - I've never hidden it, but suddenly a 'spot visit' and accusations of 'denying access' followed by one arranged to give tenants their 24 hours notice, she turned up with an EH enforcement officer, a planning enforcement officer, and building control officer, no one has got back to me after 3 weeks, but I know it's coming ... they were expecting something they didn't find by the way they spoke outside (CCTV!) - I do wish they'd go and chase what really are the rogue landlords and there are many as we know, but of course they never find them, they never respond so they spend their time chasing those of us above the parapet.
I will have to evict one tenant whose room is now 'too small' - was fine before but too small for an HMO but this is not an HMO - anyone any ideas on this? She is happy to stay, can't afford anywhere else like this and terrified as she has nowhere to go.
Is the aim of all this licensing and legislation to make more homeless? Seems like it to me.
Frederick Morrow-Ahmed
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Sign Up18:04 PM, 20th March 2019, About 6 years ago
Reply to the comment left by Harlequin Garden at 20/03/2019 - 17:23Corr blimey, you are really going through a nightmare!
I can understand if you are being threatened with £84k and she claims she has the power you get bullied into submission, discretion being the better part of valour.
Without knowing the details, I cannot give any advice on your comment that "it has never been an HMO being separate units, but I ran it is if it was an HMO".
As far as room sizes are concerned, if it is an HMO then you have to evict the tenant from the small room. I have heard of many similar cases of tenants terrified of having to leave their small rooms where they have happily lived for many years and due to their financial circumstances cannot find anything similar. The best course of action may be to get the tenant to write to thge national newspapers to complain. That might jolt them. Unfortunately though, you will have to give her a Section 21, get her to receipt it with signature and date and send a copy to the Council to convey to them that you are taking action. Otherwise you will be in trouble. You may like to see if you can help her find somewhere. Not sure which neck of the wood you are in but try Spareroom and Gumtree or the local newsagents window, and also offer to transport her belongings.
Yes, we are living in the Gulag.
Frederick Morrow-Ahmed
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Sign Up20:28 PM, 20th March 2019, About 6 years ago
Reply to the comment left by Heather at 18/03/2019 - 16:07
Hi Heather,
Very sorry to hear about your predicament. Find out what the inspector (Valuation Officer) says when he visits so you can decide whether to sell up or not.
I think it is diabolical that this is not pointed out when someone first decides to register or licence an HMO. Most people would have run a mile if they had known.
Harlequin
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Sign Up20:36 PM, 20th March 2019, About 6 years ago
Reply to the comment left by Frederick Morrow-Ahmed at 20/03/2019 - 18:04
By not an HMO but run as an HMO I meant I complied with everything that my HMO had to comply with so when the inspection came she could press the alarms to her hearts content (and she did every single one) and they were linked, likewise fire doors etc - she was climbing over my tenants belongings to count the power points - and asking where they were so I just kept pointing to things plugged in - computers, hairdryers etc, the lead usually leads to a power point. It was 3 hours of hell. She even asked what the light meant on the emergency lighting and the building control guy said 'it shows it works'. She was on a mission. This council (Lambeth) has publicised that it has ploughed a chunk of money into the private housing sector to protect tenants, they are going the right way about having more homeless doing it this way.
Frederick Morrow-Ahmed
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Sign Up20:49 PM, 20th March 2019, About 6 years ago
Hi Ulf,
Very sorry to hear of your predicament. Did the VO say from what date this new banding would be applicable? Some people are having it backdated for reasons unknown.
If it is a small HMO of 5 rooms, you may be better off removing the ensuites and fridges and then asking the VO to re-band it as a single house
Frederick Morrow-Ahmed
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Sign Up21:13 PM, 20th March 2019, About 6 years ago
Reply to the comment left by Harlequin Garden at 20/03/2019 - 20:36
If it was not an HMO and not licensed, why was there an inspection?
Much more concerning is the CT banding. The 7 months April to November must have cost you a pretty packet.
I don't know if one could have appealed it and asked since it was known to be an HMO with some facilities in the rooms why did the VOA not act sooner. The fault was their and there should not have been any backpayment. But I guess the way she was bullying it was difficult to argue. This advisory website lgfa92 also say that the outcomes are not very good.
But natural justice would say that if the VOA took so long to inform then the fault is theirs.
If enough HMOs could chip in one could get a legal opinion. Maybe that's why they are doing it surreptitiously and in such an underhand way so people precisely don't do that. If anyone is a member of the NLA or RLA it would be worth getting them activated.
It's not their right to do it that is being questioned. That is pretty much specified on their website. It's the fact that they are acting so late and then claiming backpayment even though HMO Licensing teams would have had this information long ago. If landlords had known this none would have put any facilities in rooms.
Harlequin
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Sign Up22:04 PM, 20th March 2019, About 6 years ago
Reply to the comment left by Frederick Morrow-Ahmed at 20/03/2019 - 21:13
I will never know the real reason why the inspection - we've had the place for 20 years and for 20 years we've had to call to have our bins emptied -we regularly took the rubbish to the dump when they didn't come for weeks - apparently it is because of the calls for the rubbish to be collected that a rubbish collector alerted the other departments regarding this. I don't believe this for one second, first they rarely came and secondly a refuse collector collects rubbish (well he's supposed to) the paths never cross to other departments we all know that council departments are just not joined up. I tackled the inspector as she left about this and it was painfully obvious that this wasn't true, she said 'it's a very big house and we wanted to see what was going on' next door has had a lot of attention, he is well known in various London Boroughs as one of the worst of the worst landlords so maybe she'd seen the property on one of her trips, - the rubbish is still not being taken either! I called once to say that 'the bins need taking' (I had to repeat the conversation in my head to work out what had happened) - so they took the bins ... away. Irony was that when the EH officer did her spot call my handyman was power hosing the pavement because next door's rubbish had been left for so long it had stained the pavement. This is how I look after all my properties and this is how I am treated - guy leaving the rubbish is left alone.
There is legislation written in many different ways that gets us on this council tax - I can't recall it all now but it is very clear that if it is able to be used as a 'dwelling' then they can rate/value it. This is what needs to be changed - and get a 'rate' for 'dwellings'; it isn't fair for 10 people to live in one house and pay one council tax but it also isn't fair for each one to pay the same as a self contained flat - which has a value, a room doesn't and the CT is based on monetary value of a property - this is the bit that's wrong. You can't sell the room, you can sell a leasehold flat that can be paying the same council tax, sorry I'm repeating myself but this is what is wrong. HMO's are now an accepted way of living so do the rest to bring it into line, not make a previous system fit (because it doesn't). I've said enough now!
Maybe I'll Airbnb the rooms - you don't have to meet any conditions for that.
bfitz
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Sign Up7:49 AM, 21st December 2020, About 4 years ago
Hi guys,
one of my HMO properties is being banded by room purely because it has had ensuites installed (no kitchenettes installed)
It is based on the General Rate Act 1967 that says that the VOA can pretty much define any bedroom as a single dwelling.
A number of HMOs in the area have not been banded by room. I feel as if I am being discriminated against, although I appreciate it is not personal as I have never met the VOA.
I will be going to a tribunal with this.I know that one person has defeated the VOA because the VOA said that if you remove the kitchenettes from the rooms they will be rebanded. The tribunal of course went in his favour when he removed the kitchenettes and the VOA did not even bother visiting to recheck.
1. Has anyone had success against the VOA when they have just had ensuites in their rooms? Realistically I cannot remove the ensuites.
2. How have those that have been single banded coped with this?
3. Obviously not all houses with ensuites in the country (rented or otherwise) have been rebanded. Why?
This is a more unfair tax than wealth tax. I do not think that any HMO LL would mind if their houses used more resources to pay more money. This could become a big issue for more HMO LLs. I think it is worth taking a stand. I would appreciate thoughts on how to.
Thanks