Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Strictly Necessary |
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Used only to collect performance data, with any identifiable data obfuscated |
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This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Frederick Morrow-Ahmed
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Sign Up22:37 PM, 18th March 2019, About 6 years ago
Very sorry to hear about your problems Ulf, Heather, and Harlequin. As Michael said above, it is a worry for all HMO owners.
Did the Valuation Officer (VO) say from what date this would become effective? From the date of his re-banding or can they make it retrospective and charge the landlord a hefty capital sum for unpaid council tax in the past?
Heather, the VOA doesn't have to trawl ads. They can easily access the addresses of all HMOs in any borough, just as you or I can.
I wonder if this would also apply to a resident landlord letting out one or max two rooms (hence not an HMO) to a lodger/lodgers, but with an ensuite and perhaps also a kitchenette?
I think the time has come to jack it in and cease being a landlord. Get out while one still can. I remember what happened to landlords who were hit by the Rent Act 1977. They effectively lost their property.
Harlequin
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Sign Up12:06 PM, 19th March 2019, About 6 years ago
Reply to the comment left by Frederick Morrow-Ahmed at 18/03/2019 - 22:37
As I said the only fair was for this was to have gone with the community charge when the offer was there and everyone paid 'something' - it was set up for situations of shared housing, not that we knew it then. That ship has sailed
The issue I feel we have is that expectations are rising, whilst 40 years ago a grotty bedsit was the starting point of first rental, now very few will/want to pay for anything shared and landlords are only offering what the market is requesting - and this is no sharing or you are right at the bottom of the rental pile. The way forward would be a 'special rate' council tax rate that takes shared houses into account, so it is not splitting the cost of one house which really is unfair for the number of adults, nor the lowest or second lowest band, which is still far too high - the suggestion needs to come from the masses though (trust me, I have said enough about this) with the influx of HMO's this surely has to happen, if any government body is clever enough.
Frederick Morrow-Ahmed
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Sign Up14:24 PM, 19th March 2019, About 6 years ago
Reply to the comment left by Harlequin Garden at 18/03/2019 - 16:41
Harlequin, I got a bit lost towards the end of your first posting. You went through an excellent description of what had happened and then summed up with, for example, that your own HMO Licensing officer had told you that reversing it back to not self-contained status would be very difficult, that your tenants had been very good about it, that the VO just barged in when you were not present (as do EHOs), etc, but then all of a sudden in your last paragraph you wrote that you had SOLD this property and the new landlord was letting to benefit claimants, etc.
Could you please explain this anomaly? Did you actually sell the property that had rooms banded and, if so, is the new owner having to live with the CT banding of rooms? Also, you appear to suggest that not all your units were at the lowest CT Band-A, which would be very surprising. You made an excellent suggestion about having distinct banding for HMOs as a whole houses rather than the individual rooms therein.
Also, did the banding come into effect from the date that the VO made that decision or did they make it retrospective? I have heard that they try to do that although I don’t know on what legal basis. Surely, it is they who originally deemed it to be a single house for CT purpose and it was they who then subsequently changed it. Or, was one supposed to have told the VOA every time one installed a shower cubicle or put in a kitchenette? Most LLs don’t even know of the existence of the VOA, simply assuming that it is all done by the Council. But then, they would argue that ignorance of the law is no excuse.
Harlequin
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Sign Up16:23 PM, 19th March 2019, About 6 years ago
Reply to the comment left by Frederick Morrow-Ahmed at 19/03/2019 - 14:24
Apologies for confusing - The rooms were banded with a couple in a higher band - if they show as over 15sqm (I think this was the cut off, I'm afraid I was switching off very badly at that point) then it is the 2nd band, a couple of mine came up as that but that was because the measurements had been taken prior to the shower rooms put in so pushed them over the edge and were not official floor plans either, they were done 15 years ago for the first HMO license and certainly didn't include the kitchen areas which were there, it was wall to wall. As I said they didn't even poke their head into the rooms to check, they just 'assumed' but assumed correctly that they were pretty much self contained - apart from 2 that had bathrooms on a different floor but they were lumped in with the CT banding - which I would say is questionable as it does not meet the criteria of 'self contained'. The whole house was on one system for heating/hot water, water and electrics. I do think they are making it up as they go along with this 'self contained' business.
They banded them and back dated until the April, they contacted me something like November of that year - so yes they can go backwards and told me they could go back 7 years - how they prove it was in separate units 7 years ago I've no idea but as with all things it's probably for me to prove it wasn't. I paid the back dated and until the new year then did new contracts for the tenants from 1st Jan. As I said it's a damned nuisance getting bills for a day or two days in some cases, I can understand a few weeks but surely it costs them more to bill me for a day than they rake in. I had 4 zero bills a couple of weeks ago, in the same post.
As for contacting the VO for changes, it's no, why would you - but you should be contacting building control if you are putting in new services, kitchens bathrooms, and maybe planning if you are making them self contained - planning will then mark the file and this goes to the VO - none of this applied to me, and I've no idea how they got wind of the self contained units, all tenants were working and none claiming so no cross over there, that is something I'll never know.
I sold as an 'HMO' complete - and the new owner put all the rents up to the LHA so they all had to leave and he's now filled the place with benefit claimants who are the only people who will pay so much for so little - he told me he'd keep the tenants I had and as we all know there is nowhere to go with a liar. There are Landlords and there are those that see it as a money making scheme and take advantage of the disadvantaged and our broken benefits system. A thread for another time.
Frederick Morrow-Ahmed
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Sign Up17:12 PM, 19th March 2019, About 6 years ago
Reply to the comment left by Harlequin Garden at 19/03/2019 - 16:23
You have gone through a nightmare, as have others on this thread (Ulf, Heather). My sympathies and many thanks for alerting us to what is in store for us. I think it is diabolical that they informed you in November and then backdated it to April (plus threatening that they had power to go back seven years). Equally ridiculous that a slightly bigger room can be rated in Band-B. It is only a room after all!
I gather now that you have sold that property you are relieved of further worries on room banding for CT..
I guess one option may have been to stop letting and move into that house yourself as resident owner-occupier.
The most worrying aspect is the so-called “John Laing & Sons” criteria. I quote below from this excellent link https://lgfa92.co.uk/hmo_not_a_hmo/:
<>
Thus, virtually every HMO let on separate ASTs per room falls into this criteria for individual room banding for CT, even if no works have been carried out to give it any degree of self-containedness!
I am amused that so many LLs are commenting on the Fergus Wilson TV appearance but hardly any on this thread, which is a threat to every one of us.
Frederick Morrow-Ahmed
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Sign Up17:18 PM, 19th March 2019, About 6 years ago
Reply to the comment left by Frederick Morrow-Ahmed at 19/03/2019 - 17:12
Sorry, the contents within that link re John Lyon & Sons seemed not to have printed in my last post. Here it is:
What if it’s none of the above for Council Tax purposes ?
Where a room is not sufficient to be regarded as a dwelling in its own right or as a self-contained dwelling under the Council Tax (Chargeable Dwellings) Order then it may appear that all your problems are resolved however this is not always the case. There is a third issue which needs to be considered and we will look at this next.
What is ‘John Laing & Sons’ and how does it apply to HMOs and rooms?
John Laing & Sons is a 1949 case which has been most commonly used in respect of Non Domestic Rates cases however the applicability to Council Tax has been determined previously via Valuation Tribunals. In this particular case the court set out 4 main aspects to consider for ‘rateable occupation’ to occur, that the occupation should be beneficial, exclusive, actual and non too transient. Where these aspects are met there is occupation sufficient to warrant its own Council Tax band – even if it is just a single room.
Valuation Tribunals have on occasion found that the 4 aspects required for ‘rateable occupation’ are also valid case-law with regards to Council Tax occupation of a property. This means that, under Section 3 of the Local Government Finance Act 1992, anything which meets the definition of a dwelling is liable to be individually banded for Council Tax purposes and there is no need to consider any aspect of self-containment in this decision.
In a 2016 example a landlord who ran a HMO with a range of rooms (some which may arguable have been ‘self-contained’ units) appealed to the Valuation Tribunal after the Valuation Office determined that each room would fall as a ‘dwelling’ by virtue of John Laing & Sons.
On appeal to the Valuation Tribunal they found that the Valuation Office were correct and that the HMO should be split in to a number of individual dwellings based on the tenancy agreements which were in place. Each dwelling was then banded for Council Tax purposes – the Council Tax HMO status would then need to be re-determined on each ‘new’ dwelling and liability ascertained.
Frederick Morrow-Ahmed
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Sign Up11:22 AM, 20th March 2019, About 6 years ago
Reply to the comment left by michaelwgroves at 18/03/2019 - 11:24Hi Ulf,
I am a bit confused. In your main post your write "All rooms have a minimal en-suite" but in your subsequent comment you say "In my case I have no on suit". So which is correct?
But regardless, it must be a huge worry for you. End of the day, it is still just a house, albeit containing bedsits. And why should the VOA make this change without consulting you, and then refuse to discuss the matter with you. Seems very high-handed to me.
I am not sure if you are a member of the NLA or RLA but this is something that these landlord organisations need to be taking up urgently
michaelwgroves
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Sign Up11:33 AM, 20th March 2019, About 6 years ago
Reply to the comment left by Frederick Morrow-Ahmed at 20/03/2019 - 11:22
I think you are confusing Ulf and I, two different people.
Frederick Morrow-Ahmed
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Sign Up12:06 PM, 20th March 2019, About 6 years ago
Reply to the comment left by michaelwgroves at 20/03/2019 - 11:33
Oh, sorry about that! Thanks for enlightening me.
Frederick Morrow-Ahmed
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Sign Up12:07 PM, 20th March 2019, About 6 years ago
Whatever the rights and wrongs of this, I can see two objections.
As Heather says, it is the underhand (and high-handed) way that it is being done and, in Harlequin’s case, the threat to GO BACK 7 YEARS IN BACK COUNCIL TAX!
From where do they get this right to make this retrospective? Surely it was they who set the original CT band for the property as a whole house and it was they who then subsequently changed it to separate banding for each individual room. The landlord paid the CT as originally demanded by the VOA and is then liable to pay the CT on each room FROM THE DATE THAT THEY MADE THE CHANGE.
Going back in time when the landlord was paying as demanded by them seems to fly in the face of natural justice.
If any of the affected is a member of the NLA or RLA it is something these landlord organisations need to take up urgently.