Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Oscar Lewis
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Sign Up10:51 AM, 19th September 2022, About 2 years ago
Reply to the comment left by Gromit at 19/09/2022 - 10:13
I’ve just read up on this. Front loading rent is prevented under the tenant fee act. I think the only solution is to set each periodic term to an annual term and collect rent up front for the full year just as many international students do already. Any other views on this?
student landlord
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Sign Up15:46 PM, 19th September 2022, About 2 years ago
Reply to the comment left by Oscar Lewis at 19/09/2022 - 10:51
But aren’t periodic terms going to be prohibited under the proposals?
student landlord
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Sign Up15:47 PM, 19th September 2022, About 2 years ago
Reply to the comment left by Simon Lever - Chartered Accountant helping clients get the best returns from their properties at 06/09/2022 - 13:09
Hi Simon is there any way of contacting you about your services?
Helen
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Sign Up16:09 PM, 19th September 2022, About 2 years ago
Reply to the comment left by York student landlord at 19/09/2022 - 15:46
My son just took up a tenancy in Aberdeen (he is a 4th year student) so I could see the tenancy agreement and it could be what is in store for us in England. There is no end date. The tenant can give one month's notice (there are two of them sharing, not a couple, and it isn't an HMO) The landlord can only evict using 18 grounds, some of which are discretionary. I can send details through if people want to inspect. Rental increases can only be once a year and deposits can be up to two month's rent.
Yvonne Francis
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Sign Up19:01 PM, 19th September 2022, About 2 years ago
Reply to the comment left by Simon Lever - Chartered Accountant helping clients get the best returns from their properties at 06/09/2022 - 13:09
I first rented to students about forty two years ago at a time of the Fair Rent Act. If you were fair rented then your rent could be cut to half as their assessment was not based on market rents. The 'fair rent' was on the house so if you wished to sell, the house was considerably devalued. So I let my house through an agent who let the whole house to the university, who did not come under this act. We did this for three years and suddenly the university no longer wished to take houses like mine. We often wondered if they had clicked on to the disadvantages they may have put their tenants. We had to continue letting open to the dangers, but fortunately only for one year as the Fair Rent Act was abolished.
Simon, surely this is the sort of thing you are suggesting. It was possible then so maybe possible again especially if universities are short of accommodation. Just wondering if universities as landlords subletting houses would qualify as a PBSA or university accommodation? However it's the best solution I've heard of so far which needs exploring.
Chris Bradley
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Sign Up19:36 PM, 19th September 2022, About 2 years ago
Reply to the comment left by Yvonne Francis at 19/09/2022 - 19:01
We were fair rented in the 1980's and our rent was put up by 25%, it was an interesting experience and our tenants were gutted as we returned from the fair rent tribunal and showed them the letter saying the rent was too low.
XPP
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Sign Up22:37 PM, 19th September 2022, About 2 years ago
Reply to the comment left by Helen at 19/09/2022 - 16:09
Hi - Appreciate if you could please share a copy of the agreement please.
Regards
Siva
Helen
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Sign Up22:47 PM, 19th September 2022, About 2 years ago
Reply to the comment left by XPP at 19/09/2022 - 22:37
Will do but have to scan out personal information first.
Helen
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Sign Up22:54 PM, 19th September 2022, About 2 years ago
It is 31 pages long and mostly the same as you will be familiar with. However, this is different.
24. ENDING THE TENANCY
This Tenancy may be ended by:-
The Tenant giving notice to the Landlord
The Tenant giving the Landlord at least 28 days' notice in writing to terminate the tenancy,
or an earlier date if the Landlord is content to waive the minimum 28 day notice period, or
any other minimum notice period as otherwise validly agreed between the Landlord and
Tenant. Where the Landlord agrees to waive the notice period, or the Landlord and Tenant
agree to a notice period other than 28 days' notice, such agreement must be in writing. The
tenancy will come to an end on the date specified in the notice or, where appropriate, the
earlier date agreed between the Tenant and Landlord. To end a joint tenancy, all the Joint
Tenants must agree to end the tenancy. One Joint Tenant cannot terminate the joint
tenancy on behalf of all JointTenants.
The Landlord giving notice to the Tenant, which is only possible using one of the 18
grounds for eviction set out in schedule 3 of the Act,.. This can happen either:-
By the Landlord giving the Tenant a Notice to Leave stating one or more of the eviction
grounds, and the Tenant choosing to leave. In this case, the tenancy will come to an end on
the day specified in the Notice to Leave, or the day on which the Tenant actually leaves the
Let Property, whichever is thelater.
or:-
By the Landlord giving the Tenant a Notice to Leave stating one or more of the eviction
grounds and then, if the Tenant chooses not to leave on the day after the notice period
expires, subsequently obtaining an eviction order from the Tribunal on the stated eviction
ground(s). In this case, the tenancy will come to an end on the date specified in the
evictionorder. The Landlord can bring the tenancy to an end only if one of the 18 grounds
for eviction apply. If the Landlord serves a Notice to Leave on the Tenant, he or she must
specify which eviction ground(s) is being used, and give the reasons why they believe this
eviction ground applies.
Page 14/31
If the Landlord applies to the Tribunal for an eviction order, the Tribunal will ask the
Landlord to provide supporting evidence for any eviction ground(s) being used.
The amount of notice a Landlord must give the Tenant will depend on which eviction ground
is being used by the Landlord and how long the Tenant has lived in the Let Property.
The Landlord must give the Tenant at least 28 days' notice if, on the day the Tenant
receives the Notice to Leave, the Tenant has been entitled to occupy the Let Property for
six months or less, or if the eviction ground (or grounds) that the Landlord is stating is one
or more of the following. The Tenant:
is not occupying the Let Property as his or her only or principalhome
has breached the tenancyagreement
is in rent arrears for three or more consecutivemonths
has a relevant criminalconviction
has engaged in relevant antisocial behaviour
has associated with a person who has a relevant conviction or has engaged in
antisocialbehaviour.
The Landlord must give the Tenant at least 84 days' notice if, on the date the Tenant
receives the Notice to Leave, the Tenant has been entitled to occupy the Let Property for
over six months and the Notice to Leave does not rely exclusively on one (or more) of the
eviction grounds already mentioned in this paragraph.
The Landlord must secure repossession only by lawful means and must comply with all
relevant legislation affecting private residential tenancies.
SCHEDULE 3 TO THE ACT - EVICTION GROUNDS
Schedule 3 sets out the 18 grounds under which a Landlord may seek eviction. Mandatory
Eviction Grounds
If the Tribunal is satisfied that any of the mandatory eviction grounds exists, it must issue an
eviction order. The eight mandatory grounds are:
The Landlord intends to sell the Let Property for market value within three months of the
Tenant ceasing to occupyit.
Let Property to be sold by the mortgagelender.
The Landlord intends to refurbish and this will entail significantly disruptive works to, or in
relation to, the LetProperty.
The Landlord intends to live in the Let Property as his or her only or principalhome.
The Landlord intends to use the Let Property for a purpose other than providing a person
Page 15/31
with ahome.
The Let Property is held for a person engaged in the work of a religious denomination as a
residence from which the duties of such a person are to be performed; the Let Property has
previously been used for that purpose; and the Let Property is required for thatpurpose.
The Tenant is not occupying the Let Property as his or her only or principal home or has
abandoned the LetProperty.
After the start date of the tenancy, the Tenant is convicted of using, or allowing the use of,
the Let Property for an immoral or illegal purpose, or is convicted of an imprisonable offence
committed in or in the locality of the Let Property. The application must usually be made
within 12 months of the Tenant's conviction.
Discretionary Eviction Grounds
Even if the Tribunal is satisfied that a discretionary ground exists, it will still have discretion
on whether to issue an eviction order. The eight discretionary grounds are:
A member of the Landlord's family intends to live in the Let Property as his or her only or
principalhome.
The tenancy was entered into on account of the Tenant having an assessed need for
community care and the Tenant has since been assessed as no longer having suchneed.
The Tenant has breached the tenancy agreement - this excludes the payment ofrent.
The Tenant has acted in an antisocial manner to another person and the Tribunal is
satisfied that it is reasonable to issue an eviction order given the nature of the behaviour
and who it wasin relation to or where it occurred. The application must usually be made
within 12 months of the antisocial behaviouroccurring.
The Tenant is associating in the Let Property with a person who has a relevant conviction or
who has engaged in relevant antisocial behaviour. A relevant conviction is a conviction
which, if it was the Tenant's, would entitle the Tribunal to issue an eviction order. Relevant
antisocial behaviour meansbehaviour
which, if engaged in by the Tenant, would entitle the Tribunal to issue an eviction order. The
application must usually be made within 12 months of the conviction or antisocial behaviour.
Landlord registration has been refused or revoked by a local authority.
Page 16/31
House in Multiple Occupation (HMO) license revoked by the local authority.
Overcrowding statutory notice in respect of the Let Property has been served on the
Landlord.
Eviction grounds with both a mandatory and a discretionary strand.
These two eviction grounds have both a mandatory and a discretionary strand, so the
Tribunal will have discretion over whether to issue an eviction order in some circumstances,
but not in others:
The Tenant is in rent arrears. (This ground is mandatory if, for three or more months, the
Tenant has been continuously in arrears of rent and on the day the Tribunal considers the
case,the arrears are at least one month's rent. The Tribunal must also be satisfied that the
arrears are not due to a delay or failure in the payment of a relevant benefit. This ground is
discretionary if the Tenant has been in arrears of rent for three or more months, and on the
first day the Tribunal considers the case, the arrearsare
less than one month's rent and the Tribunal is satisfied that it is reasonable on this basis to
issue an eviction order. In deciding whether it is reasonable to evict, the Tribunal will
consider whether the Tenant being in arrears is due to a delay or failure in the payment of a
relevant benefit.)
The tenancy was granted to an employee and the Tenant is no longer an employee. (This
ground is mandatory if the application for eviction was made within 12 months of the Tenant
ceasing to be - or failing to become - an employee and discretionary if the application is
made after the 12 month period haselapsed.)
TheMaluka
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Sign Up8:39 AM, 20th September 2022, About 2 years ago
Reply to the comment left by Helen at 19/09/2022 - 22:54
One needs half a lifetime to read and understand just that one section!