Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Keith Wellburn
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Sign Up13:52 PM, 10th January 2025, About A week ago
Reply to the comment left by Beaver at 10/01/2025 - 13:09
Fully agree that the RRB will disadvantage tenants. I’d still say get the asking rental pitched correctly and if there isn’t the possibility of accepting offers over, it will be a matter of first come first served to more detailed referencing etc after an initial suitability and affordability screen. As far as I’m aware it is still going to be ok to accept a simple holding deposit.
I suppose if you have been used to a competitive bidding model then the change will seem huge. My later years were mainly focussed on student HMOs, and it just didn’t feature - my agent and I set the asking rents each year and that was it - they were let at that price. (and some years fairly recently had huge increases).
I take your point about buyers already on the agents ‘books’ - I was one back when I was buying! Although the agent must be seen to be getting the best deal for the seller who is paying them.
I sold a few with tenants in situ, they went on the open market just the same as vacant possession. Obviously only very good tenants make this possible and I got good prices, even a premium with HMOs where an Article 4 Directive had stopped new ones being created. Some sales to landlords who were on the agents books and were notified of the availability - but the properties were also up on Rightmove and the agents own websites simultaneously, so my experience differs from yours in that respect.
Beaver
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Sign Up14:07 PM, 10th January 2025, About A week ago
Reply to the comment left by Keith Wellburn at 10/01/2025 - 13:52
I agree with all this except that if the RRB proposals go through unchanged it isn't necessarily going to be first-come first served....it may be cash to agent in brown envelope.
Unlike you most landlords are small portfolio landlords. Although there are lots of myths out there about registering with the IPO for data protection purposes you don't need to register with the IPO if you are only collecting data for basic accounting purposes. So if you don't store or process data about the tenant at all beyond what is basically required for accounts then you don't have to register. But the agent does have to register store, process data etc.
So for the majority of landlords using an agent it's better to know nothing about the tenant other than what is required on the rental agreement. The agent that charges you 10% plus VAT and gets you £4,000 PCM is going to be better than the agent that charges you 6% plus VAT and gets you £2,500 PCM.
What the RRB is going to do is to create a situation where the, for example, economic migrant or corporate tenant with loads of cash is going to out-compete the single parent, or the family that's been on the council-house waiting list for 3 years. If all the written info is correct but the agent comes to some kind of verbal agreement with the tenant and maybe accepts cash then you aren't going to know about it or have any evidence. And the truth is that the situation that the government is creating is an environment where the less you know the better. I think that this doesn't serve the public interest.
The way it used to work for small landlords is that you worked out what a reasonable rent was, possibly held it down a bit if you wanted to encourage a long-term tenant and then you actually hoped that the tenant would stay. The presence of very large numbers of small-portfolio landlords in the market provided investment, competition and choice.
The proposed RRB is a disaster.
Desert Rat
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Sign Up5:07 AM, 12th January 2025, About A week ago
Spending 1 billion of tax payers money on trying to stop landlords evicting non paying tenants is a waste of money, they are only go on to their next property and do the same again, especially when they know that the government will just try to bail them out again.
After watching the video of Raynor several times, does this woman really believe the words that come out of her mouth?
At times she seems to try not to smile when she talks about wanting to work with and help landlords and perhaps there are good landlords out there.
Does she really think that any landlord under her government will take an ex convict that probably has no income, or someone on benefits when they could get a couple that both work and could each afford the rent if their partner left?
When will the government in the UK and other countries realize that they are are the main source of homelessness and increase in house prices and then increasing government spending by housing people that have no regard for paying for accommodation as they know that the government will pick up the bill and rehouse them. They are causing good landlords to sell up, to help their friends in the BTR section.
Bad landlords will just live under the radar and they can't be bothered ( or don't want to) to go after them.
Good landlords will pay all of the taxes and rents will increase to a point where they are no longer affordable so as they are not in dept and then they will sell up and re invest the money elsewhere.
The more landlords they force out of the market, the higher the amount the government will have to pay to house people and the higher private rents will climb. They seem to ignore the social houses.
When local council houses register thousands of breaches they are let off without even a slap on the wrist. If it was a private landlord there would be a 30k fine.
Selective licencing, stamp duty, inheritance tax. There is just no incentive these days to sell or even buy a house in the UK.
Keith Wellburn
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Sign Up8:51 AM, 12th January 2025, About A week ago
Reply to the comment left by Beaver at 10/01/2025 - 14:07
*The way it used to work for small landlords is that you worked out what a reasonable rent was, possibly held it down a bit if you wanted to encourage a long-term tenant and then you actually hoped that the tenant would stay. *
Couldn’t agree more with this, I started with 2 cheap terraced houses in a small northern town in 1990, ‘DSS’ a large part of the market and you had to compete for tenants - long term good payers were worth their weight on gold. Got another a couple of years later and doubled to 6 in 2000 with another two in 2002. After being stagnant for years at £20k +/- , values rose considerably and I mortgaged the portfolio including buying a last two there and diversifying by going into student HMOs in a prosperous university city where I got up to five by 2009.
Started selling down in 2015 when Osborne put the boot in with S24 as I had seven figure borrowings in my own name and didn’t like the scapegoating of LLs for the governments failings on housing. I see myself very much as a LL forced out of the market, remembering the Tory RRB was on the cards before the 2019 election.
I know the stats as well as anyone that the largest number of landlords have just one or two properties - but I would suggest this forum has plenty of contributors with more properties than I had - and the biggest portfolio often starts with one. The legislation will not have as much impact on the newly emerging Build to Rent players of course - but the notion that someone such as myself with the portfolio I had is aligned more with that corporate level of operation is a little far fetched if I may say so!
The market is broken with lack of supply (or too many would be renters chasing the available stock). The RRB will drive out more LLs over the primary issues such as removing S21. In many areas single parents and low earners are priced out now.
I can’t say no cash will ever be put in a brown envelope in the future but I can’t see this being anywhere near the top of the very long list of the adverse effects of the RRB. Perhaps I’ve just been lucky or chosen well with generally good letting agents.
Beaver
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Sign Up12:12 PM, 13th January 2025, About A week ago
Reply to the comment left by Keith Wellburn at 12/01/2025 - 08:51
What you were doing made perfect sense then if you could get access to the capital. I think that if you were going to do the same again now then under the present regime the only sensible way to do that would be via a limited company, although in England, not in Scotland.