Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
nekillim200
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Sign Up10:53 AM, 11th November 2024, About 2 days ago
Having a good 'Tenant' can make a world of difference!!!
GARY RIVETT
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Sign Up11:05 AM, 11th November 2024, About 2 days ago
Its everything,
I know many good landlords but no 'rogue' landlords
I know many Tenants and quite a few terrible tenants, tenants who have destroyed good people's property for nothing more than the landlord asking them to abide by the contract that they were very eager to sign.
Why is there no tenants charter where Landlords can check up on bad tenants?
Seems fair to me?
Rod
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Sign Up11:38 AM, 11th November 2024, About A day ago
Reply to the comment left by GARY RIVETT at 11/11/2024 - 11:05All well and good asking landlords to provide homes with an EPC of C but it is unclear what this will mean given that the consultation which closed in January 2020 has still not been published. Instead, Rishi Sunak chose to muddy the waters by proposing an alternative methodology a year ago.
With COP 29 this week and 2030 set as a big target for carbon reduction, I read that a new consultation is planned before the end of the year.
Landlords and other homeowners are desperate for clarity on what standards will be required before they commit to the cost of retrofit works.
When will the price of electricity have the link to gas prices revised?
What changes will be made to balance costs savings to low carbon systems?
Will other climate resilience requirements be included, such as minimising excess heat in the summer?
When we get a meaningful cost benefit cap to reflect payback period vs savings?
iHowz have repeatedly asked the government for these answers but so far the only consistency from them is that "it will be published in due course".
Seething Landlord
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Sign Up12:11 PM, 11th November 2024, About A day ago
Reply to the comment left by Rod at 11/11/2024 - 11:38
Absolutely, no point changing anything until we know the exact criteria by which properties will be assessed. The previous government seemed to have finally recognised this but with the new, blinkered ideologues in power we are back to square one.
Mick Roberts
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Sign Up14:03 PM, 11th November 2024, About A day ago
Utter Bonkers to keep thinking EPC C is the answer.
I'll keep repeating:
I'd worry too with Ed Miliband changing the rules again & making thousands more tenants homeless that were otherwise safe:
I'll put this below I'm gonna' post the same on a few relevant articles & hope someone gets this to some boffin in power somewhere:
I'll keep putting this on these articles, hope the right bafoon in Govt or Councils read it
Ed Miliband & EPC C making more tenants homeless
I'd worry too with Ed Miliband changing the rules again & making thousands more tenants homeless that were otherwise safe:
What if tenant was living in warm, no damp at all, 30% cheaper than market rent property?
And she already had latest boiler, windows, doors, kitchen etc.?
That was EPC D?
And she was perfectly happy?
And she's just decorated her living room gorgeous?
And Govt comes along & says we got to rip out all your nice decoration u just done.
Gonna' tread over all your new carpets.
5 builders in your home of 20 years for 2 weeks.
Make your house smaller.
But you will save £10pm gas bill.
And u will then be EPC C.
But it's gonna' cost your Landlord £10,000.
And that cheap rent you got, he not be able to afford you that any more, it's gonna' cost you £3000 per year more to bring in line with market rents.
Ooh & you gonna' get mould & condenstion next year cause this 1920's house wasn't made to be sweated up with all this internal insulation.
But we the Govt will look good to the voters as can say We are making loads of houses EPC C.
Ooh sorry we din't realise your Landlord din't want the house anyway, only keeping for you, and this last straw has pushed him over the edge & he's now gonna' sell to make u homeless-Look on bright side, Council will put u & 5 kids in one room in hotel that will be EPC C & Council (well Taxpayer) will pay the £3000pm to the hotel group.
Am I Einstein or are Govt & Council's thick? Has anyone been to ask the tenants who HAVEN'T GOT A PROBLEM what they would like?
Cider Drinker
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Sign Up14:47 PM, 11th November 2024, About A day ago
We do not need to make our homes meet an EPC Rating C.
Labour are going to provide loads of green energy by 2030 and make the UK self-sufficient for energy. At least, that’s what they said.
If my energy is provided from green sources, it shouldn’t matter if I have a roof full of panels or if my energy comes from a field full of panels.
Burnham is wrong. My properties are C rated (all bar one) and they will be sold when tenants leave. No ore new tenants for me, I’m afraid.
Ryan Stevens
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Sign Up15:29 PM, 11th November 2024, About A day ago
The Charter is too vague - what are 'reasonable adaptations', what are 'reasonable changes'?
EPC rating of C is likely to drive landlords out of the market.
Having to have accreditation and training is likely to drive landlords out of the market.
All are likely to lead on upward pressure on rent.
Ray Guselli
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Sign Up15:36 PM, 11th November 2024, About A day ago
It’s when politicians make comments such as this, that you realise they have no real understanding of what is actually happening.
Here we go again, “working to drive out rogue landlords”: do they never stop to think there are many more rogue tenants…of course not, because they simply “do not think” and say things which they believe are good media soundbites to satisfy the majority (given that for years, landlords have been an easy target for successive governments and the media, regardless of the service we may provide.
To resolve the issues facing the shortage/decline of housing in the private rented sector, politicians need to engage objectively with landlords, listen to, learn and understand the other side of the coin.
How often do we hear politicians appreciating the problems we face whilst instead, continually making reference to rogue landlords with no mention of tenant problems and behaviour.
If taking a big stick to break eggs worked, whey is it not applied to other areas of society: no government would dare use this approach with some of the more serious issues facing society but because it is “landlords” w remain the alleged problem of much that Governments have brought upon themselves by inadequate investment, working with landlords and appreciating that there are two sides to every story.
If Andy Burnham thinks a good Landlord Charter will work, he would no doubt support a good Tenant Charter and ensure that there were similar guidelines/legislation for tenants to comply with: will he do that?
If he thinks a Good Landlord Charter would work, perhaps the next time I have to empty a property, which took months to get back through the courts, which has been totally abused and wrecked by tenants, where drug paraphernalia is left, with human faeces all over the place amongst rotting food and other disgusting items, will he come along and help: after all, it will all be an expectation of the Landlord Charter!
Cider Drinker
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Sign Up15:40 PM, 11th November 2024, About A day ago
Reply to the comment left by Ryan Stevens at 11/11/2024 - 15:29
EPC C will see tenants evicted form D rated homes.
They’ll try to get a social housing home but that ain’t going to happen any time soon.
Maybe they’ll buy a cheap house being sold by a landlord. They won’t need to improve the EPC Rating.
Private landlords own a disproportionate number of older housing stock.
All that EPC will achieve is fewer landlords owning fewer properties. But the properties owned by landlords will be EPC Rated C or better. Owner occupiers will own the poorer quality housing stock.
Elizabeth Hill
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Sign Up17:36 PM, 11th November 2024, About A day ago
Has Andy Burnham ACTUALLY looked around his area and/or read the analysis of property sales experts like Rightmove and Zoopla?? There is ALREADY a landlord exodus worsening the rental housing crisis, but just like Pennycook he prefers to bury his head in the sand and trot out the same government mantra (crap!) that they are only targeting rogue landlords! The discrimination levelled at ALL landlords just to target the few is eye watering, yet landlords are not allowed to have a corresponding 'Tenant charter/register' in the interest of fairness. Maybe because if they did, they'd realise (and so would the media and ranty lobbyist groups) that the majority of evictions is down to tenant antisocial behaviour and non payment of rent, which doesn't help their narrative and may result in the public being sympathetic to landlords who have NEVER been the problem and are in fact providing a solution to the housing crisis. A crisis, I hasten to add, that the current and previous governments have caused by selling off housing stock and not replacing them at the rate they are needed (nor dealing with illegal immigration which puts pressure on available emergency temporary accommodation which could be used for those being evicted). Be interesting to see how long it takes for them to realise they actually had it quite good before they started this witch hunt against the PRS!