Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up0:18 AM, 3rd February 2012, About 13 years ago
Well I appreciate what you are saying.
However before I could trust your circumstances; and I am not for one moment casting any doubt whatsoever on your probity; I would need to be assured that in the event of you running off with my rent and deposit monies and had been incompetent in managing my situation, that I would have insurance redress to recover those monies etc.
I am yet to be convinced that this sort of cover is available to protect LL from LA.
I am in the fortunate position where I do not need a high st LA.
Online agents who just forward tenant enquiries are all I need.
Esentially the online agent is only required as a tenant lead generator.
Were my circumstances different I would have no choice but to use a LA.
I would still be concerned; but I would very much be a hostage to fortune.
I believe that most LL only use LA as they have no alternative.
I believe that refeencing tenants and charging them is an incorrect thing to do.
All they should do is refer the tenant details and I will carry out the reference details.
It only costs me £10.00 to obtain a RGI reference.via a 10 min phone call..
I would NOT take ANY notice of a LA referencing on a prospective tenant, so would a LA bother if it won't affect whether a LL chooses to take that tenant on.
The majority of LA referencing is useless.
Very few of them use LRS or tenantid; they only check 1 credit reference agency. not all 3.
How hard can it be for Tenants for £6.00 to obtain their statutory reports.
I think it clearly needs to be stated to the tenant that the LA is representing the LL and has been tasked by the contract that he has with the LL to look after the LL's best interests.
Yes there has also to be a duty of care towards the tenant from the LA but ultimately the LA interest should ALWAYS be in favour of the LL.
If this means the LA doesn't make as much money as he likes then that's tough!
It should be the same way of thinking by the LA as an estate agent.
Too many LA seem to think the LL is to be stitched up with spurious charges.
I think your offer or 6 months free letting service, certainly has merit.
Few LL if you have proven your efficacy are likely to go to Fred over the road once you have proven your competence and complete probity.
Pointing out to the LL your circumstances compared to Fred over the road; would I belive convince most LL to stick with you.
I would hope that the majority of LL would recognise that the value of services offered far outweighs the actual cost, even if it is more than the services of Fred over the road.
One of the continual issues I hear from prospective tenants is the amount of fees they have to pay upfront; for what I consider to be totally unecessary work.
If I like the tenant I will carry out the reference work or I will instruct the La to carry out the work with my suppliers, not who the LA has a cosy relationship with.
Only if the LA could convince that his checking circumstance were better and more cost effective would I consider allowing a LA to to do that work
Is there any letting agent out there who for £99.00 can check and obtain RGI for one year on a tenant or their guarantor/s?.
NO thought not!
And I would use LRS and tenantid.....would most LA
NO thought not!
As you can see the La very rarely may better what a LL may obtain in the marketplace for himself.
Indeed I am attaining tenants with tales of woe about LA charges who now know I am a private LL that does NOT charge silly charges and I am also getting tenant referrals which is saving me a fortune in LA fees and also the tenants.
Indeed my details are on the crew room notice booard at Stansted; put there by Ryanair staff themselves as they are fully aware of how I operate and are more than happy to commend me to their colleagues.
They like the idea of just paying rent and deposit monies.
The cost for me to attain exactly the same internet exposure is £99.00
mydeposits fee £30.0 RGI policy £99.00.
I appreciate I would not achieve tenant footfall leads; but am not concerned as most prospective tenants look online.
I pay these charges leaving nothing for the poor old tenant to pay.
Now perhaps my personal situation could be constued as representative of a lot of LL; but I bet an awful lot of LL full into my category.
I think the poor old LA is up against it and is going to have to pull the proverbial rabbit out of the hat to come up with a more convincing business model to capture LL business.
Your 6 month suggestion is a good start.
More thinking outside of the box is needed; otherwise there will be the continuing drift away to online LA by LL.
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Sign Up10:46 AM, 3rd February 2012, About 13 years ago
With our online management system, landlords can choose to have paper or email statements or have access codes to view their statements online anytime, and it is very useful, for busy landlords or those that live abroad especially.
I think it is a great way for landlords to keep abreast of what is going where, when and to whom, ie when contractors are paid from their ledger etc.
Mary Latham
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Sign Up12:56 PM, 3rd February 2012, About 13 years ago
Roger I would be more than happy to meet you to talk
about this mary.latham@landlords.org.uk
Something that I have learned over the many years that I
have worked with Government and local authorities is that evolution is more successful
than revolution and this is the reason that I am supporting Marks campaign. When Mark first suggested his idea I thought “that
not going to the nub of the problem” but having considered what Mark said on
this thread I can see that his little acorn would grow naturally because
Insurers are very good at reducing their exposure and once they realise that education
is the key to doing so they would be on side and a powerful ally.
The Landlords that I meet fall neatly into two categories
1. Those
who know that they are Landlords
2. Those
who think that they are passive property investors
The first category is split in half again
1.
Those who want to remain in control of their
property management
2.
Those who do not want day to day involvement but
want to retain control
Those who think that they are passive property investors are
the ones who worry me most because these are often people who hold down high
level jobs and have high disposable income.
They are investing for the future and their only or main concern is the
return. When these people venture into residential property they do so on the basis that they will use an Agent to do
everything. Many of these people have
never seen their investment properties and this is why some high profile
companies were able to “scam” people out of £m’s before going OOB in recent
years. These are the most vulnerable Landlords because they do not even realise
that they are Landlords let alone the legal responsibilities that entails.
The second vulnerable group are those who do not want the day to day involvement and
think that by using an Agent they can just make decisions about how much is
spent on repairs/replacements and the levels of rent and leave all the problems
to the Agent.
Those Landlords who want to remain in control are the ones
who usually attend my seminars because they are aware that they need to
understand legislation, regulation, documentation and communication in order to
reduce their work load and risk. Of course there are some Landlords in this
category who tell me “I have been a Landlord for 20 years I know what I am
doing” – they rarely know that legislation and regulation has moved on and that
we are now living in a litigious society where Tenants can access information
on Internet and use it against a Landlord.
My question is
How do Landlords know what to expect from Agents if they don’t
know what is expected from them and which parts of the job they can devolve and
which they cannot?
Mark Alexander - Founder of Property118
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Sign Up13:37 PM, 3rd February 2012, About 13 years ago
WOW, what a fantastic post! This could have been a blog in its own right. What an amazing thread this is turning out to be 🙂
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Sign Up13:57 PM, 3rd February 2012, About 13 years ago
You left off, “landlords” that would rather not be landlords but are
forced to rent out a property they can’t sell. It is very likely that most of these landlords only know what the few agents they had round to do a rental valuation have told them. The sad fact is the often the agent that
claims the landlord will have the least responsibilities is the one that gets the contract.
How can this group be reached and provided with information?
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Sign Up14:01 PM, 3rd February 2012, About 13 years ago
We have to be very careful in how we define a “letting agent” when calling for regulation, for example one of our friends that lives close to our flat has offered to do inspections for us and manage the maintenance when he is unable to do the job himself.
If we were to take him up on the offer but not have him do any of the
rent collection, it would be most unreasonable if he had to be a member of a regulation body. Likewise for landlords that directly manage their own roperties and offers to help out a friend for a small charge.
So how should a “letting agent” be defined, such that all agents that should
be regulated come under the regulation but we don’t get lots of red tape that
revent people helping each other out?
Mark Alexander - Founder of Property118
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Sign Up14:02 PM, 3rd February 2012, About 13 years ago
Every property that's been let over the last few years should have a Gas Certificate, an EPC and a Deposit Registration. If the Government was mindful to encourage best practice they could access all of these databases and offer advice, just as they do for other organisations such as HMRC.
Mark Alexander - Founder of Property118
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Sign Up14:10 PM, 3rd February 2012, About 13 years ago
Hi Ian, I used the word regulation in the title of this article to capture attention. My proposals, however, are for compulsory licencing of agents as opposed to full blown regulation. It would only affect agent who handle client monies as an intermediary between landlord and tenant.
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Sign Up14:12 PM, 3rd February 2012, About 13 years ago
Good point Ian. We call them 'Reluctant' or 'Accidental Landlords'. Some go on to enjoy property, sadly many more get badly stung as they have little understanding of their obligations and are often caught out by a 'gentleman's handshake' approach. Sites like Property118 are a great way to offer them information. 🙂
Mark Alexander - Founder of Property118
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Sign Up14:24 PM, 3rd February 2012, About 13 years ago
That's how I got into this business. Couldn't afford the mortgage payment and was in negative equity so I couldn't sell it. Couldn't afford to get reposessed as that would have prevented me from continuing in my career at the time which was Financial services. I let my property and rented something smaller. It only made a difference of £150 to my monthly outgoings but that's all it took for me to get through the crisis of the early 90's. I still own that property and it's trebled in value 🙂 When things picked up and I'd saved up (6 years later) I purchased some more. They when they increased in value I remortgaged and purchased some more. Then I made more money and I purchased some more. Then I got divorced but that's another story 😉
When the going got tough I started blogging and that's how Property118 was born.