Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Richard Lord
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Sign Up17:08 PM, 13th September 2013, About 11 years ago
I have read the comments with interest and feel the need to comment from a regulatory position, I am an ex local authority EHO just starting as a independent consultant.
From my position as neither landlord nor tenant one of the most important things to consider is fire safety, electrical safety and adequate amenity provision. As this discussion started from an HMO licensing string I think that any self regulation scheme must just do that, It should be able to prove that the HMO management regulations are being complied with properly and that fire safety risk assesments are propelry undertaken and reviewed.
Then of course there Part 1 of the Housing Act 2004 ( HHSRS) and the removal of any category 1 hazards for example damp and mould growth, fire safety, excess cold etc. Could any self regulation scheme require all properties to be assessed against the HHSRS 29 hazards befor a star is awarded? and what about a star for proving that the HMO management regs are compled with through regular audited checks.
I think that self regulation is an excellent idea to take the pressure off local councils facing cuts. They need to enforce against those who cannot or will not make the effort to comply leaving those who comply or ask for assistance to comply and do a good job (and can prove it through a proper audit trail) alone to manage.
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Sign Up17:11 PM, 13th September 2013, About 11 years ago
Hi Mary, you started by saying "Good landlords are tired of “paying” because of bad landlords. This is why we deeply resent HMO licensing"...I know! but that's because you don't get any benefit from paying for all this stuff. Tenants have no idea & so it makes no difference to the good landlords (apart from some schemes that give council discounts etc), but still it's not enough to make it commercial viable proposition for them.
re the glass ceiling....where there is high demand for properties (London for example) it probably won't work. That's why I won't bother targeting London. It's not necessary for landlords to help them let properties there. But in other areas of the country, where voids are growing, we want to break that glass ceiling. You can do that as a landlord on your own. You need a recognised 'stamp' to help you market that difference. And a whole host of PR, marketing, education of the market etc.
Satisfaction surveys - what a great idea! But again, they aren't nationally recognised or in a standard format, therefore until you get to speak to a tenant 1-2-1 (which you probably do as you're a great landlord with a professional approach) you can't tell them about your satisfaction surveys. How do you get them through the door when you are differentiating your property on price/location alone from a website? Photos are great. But a star rating would provide a lot more comfort to a tenant.
Agreed, it's not necessary for all the market. But where it's needed, in the sectors that will value it, wouldn't it be a great idea if it worked?
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Sign Up17:16 PM, 13th September 2013, About 11 years ago
Reply to the comment left by " " at "13/09/2013 - 17:08":
Hi Richard, Yep HHSRS is taken into account definitely. Anything with a Cat1 hazard wouldn't be given any rating. HMO standards don't apply to most properties, but all best practice would be incorporated into all rating surveys. Thanks for your comments!
Anon
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Sign Up17:18 PM, 13th September 2013, About 11 years ago
Maybe we will get it if you give us a specific example of where this might help a landlord to find a tenant Kirsty. Location, type of property etc.
Mary Latham
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Sign Up17:28 PM, 13th September 2013, About 11 years ago
Kirsty I actually do not want to break the glass ceiling because rising rents causes resentment - you have only to read the media who think that all rents are rising and not just those in certain areas.
As I said with rises in rents come rises in tenants expectations and consequently the day to day workload of the landlord AND this does not always mean better tenants or more profit.
I am really happy with my rental incomes and the investments I make in my properties, my tenants have given me financial freedom since 1980 and no one has ever left one of my properties having been unhappy or uncomfortable living there. That is success in my opinion.
I might be wrong but if you are hoping to appeal to those landlords who do want an increase in their rent I think that you will find they are the very landlords who will not pay for the service that you are offering.
Richard that is why so many local authorities support the accreditation as I have outlined it in my previous post. They can leave the accreditation scheme to deal with its members while they concentrate on the criminal landlords and make a real difference to the the vulnerable tenants who have very little choice when renting from a private landlord. In the West Midlands the scheme is "owned" by the Homestamp consortium which is made up of all the local authorities, fire, police, landlords associations, universities and student bodies (see http://www.homestamp.com and http://www.mlas-online.com)
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My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337
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Sign Up17:29 PM, 13th September 2013, About 11 years ago
Yes of course, I did that Anon on the previous reply to one of Mary's posts.
"We think the typical properties/landlords we will see are:
- props aimed at family or professional lets
- above average quality, want to obtain higher rentals & attract tenants who have higher standards (who will hopefully look after it better)
- landlord probably not a professional landlord with countless properties & therefore able to rely on his/her reputation – probably less properties, less experienced, may not live close to the property etc"
And I'd just add to that they would have to be in competition for finding tenants - don't think this will work in the current London market.
Hope that explains it a bit more where we think it will work. Not really as beneficial (at the start of growing the brand recognition) for LHA, student lets, or professional landlords with large portfolios.
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Sign Up17:31 PM, 13th September 2013, About 11 years ago
Having said that, and just to chuck something else into the mix...we have actually been asked to trial this for one city council (not in South East) for some of their HMOs with LHA tenants.
So who knows where it could actually evolve to...one Private Standards LA Housing Officer wants to look at it as an option for what they are trying to do (in fact, it was the first & only one we've asked so far, and they've said "yes"). But I expect that's for the longer term development of it really.
Mary Latham
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Sign Up17:33 PM, 13th September 2013, About 11 years ago
Kirsty which parts of the country are you targeting under that criteria?
If a local authority is involved landlords will run for the hills. They would love something like this, it would make their jobs so much easier but will landlords love it quite so much? I don't think so and they are your potential customers
Follow me on Twitter@landlordtweets
My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337
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Sign Up17:50 PM, 13th September 2013, About 11 years ago
Reply to the comment left by "Mary Latham" at "13/09/2013 - 17:33":
It will be a national approach overall, but excluding much effort in London. Having spoken to, and continuing to speak to, a lot of landlords (large/professional & small and /or amateur alike) outside of the big cities, there are properties in weaker areas, in all towns, which are more difficult to keep let.
Just trying to find the latest stats about the regional picture. All I can find quickly is this from NLA website:
"At a regional level, voids are greatest in the North East of England where 60 per cent of landlords have experienced empty periods in the last three months"
- now the headline said voids are down 5% (but it seems to have increased earlier in 2013), but 60% had voids in last 3 months...that can't be good!
And Carolyn's statement said: ‘However, it is worrying that void periods often come as a surprise to landlords. Whilst voids represent more of a problem in the north than in the south, where demand is far higher, it is imperative that empty properties are filled quickly, following any necessary maintenance and improvements.’
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Sign Up17:54 PM, 13th September 2013, About 11 years ago
Reply to the comment left by "Mary Latham" at "13/09/2013 - 17:33":
Haha you are right about LAs & landlords Mary. I think the benefit of working with the Local Authorities will be just on the LHA & emergency housing teams...not so much with the private standards' teams overall. But if there was a reason & benefit for landlords to have a 1* or a 2* rating, it would help widen the recognition across the board.