Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Used only to collect performance data, with any identifiable data obfuscated |
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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Google |
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First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up9:47 AM, 13th September 2013, About 11 years ago
Reply to the comment left by "Gina Blomefield" at "13/09/2013 - 09:19":
I would actually go as far as to say a good landlord is more important than a star rating. The most popular pubs are not necessarily the most expensive or trendiest, they do, however, tend to be the friendliest.
Wouldn't it be great if all good landlords were to choose to become accredited through education based schemes like NLA Accreditation etc. AND have all their properties star rated?
The rogues would be easily identifiable by tenants and the authorities and would be forced to up their game or deal with the crappiest of tenants, which of course they totally deserve to get.
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Sign Up10:33 AM, 13th September 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "13/09/2013 - 09:47":
The star rating wouldn't be graded on how expensive/trendy/new the property/fixtures are. It's more about condition. We would want it to be as objective as possible, and to keep subjective opinions about fashion/trend completely out of it.
Yes the utopia of both a landlord accreditation & property standard ....one day I hope we'll look back on this feed and remember the bad old days! There's got to be a better way to improve quality across the board and easily differentiate the better ones...
Romain Garcin
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Sign Up10:48 AM, 13th September 2013, About 11 years ago
If only related to condition, then IMHO it would only potentially save time for potentials tenants who could decide not to bother with a viewing. Moreover, if landlord complies with this system he also probably has an EPC and nice pictures of the property in his ad, all of which have the same purpose.
Hotels, B&Bs, holiday lets, etc.m are different in that you rarely visit the place before you make a booking.
Anon
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Sign Up11:27 AM, 13th September 2013, About 11 years ago
I agree with Romain, most landlords will see this as an unnecessary expense regardless of how much or how little it costs and will not go for it unless it becomes compulsory by law, which I hope it won't.
Kirsty, I respect your idealism but I wouldn't go betting your life savings on this if I were you. It's going to be a tough sell and will require massive investment to stand any chance at all of reaching that tipping point you so desire.
You may manage to get a dozen or so to run a trial for you as a freebie and perhaps a similar number will pay you a tenner for a report to give it a go but even that will be a hard sell in my opinion.
Sorry to pee on your bonfire but sometimes it is useful to have honest feedback. Having said that I'm sure you will push on regardless.
Having read many of your posts on other threads I can tell that you are a nice lady and reasonably knowledgeable too. The enthusiasm I detect from your comments on this thread leaves me feeling quite certain that my feedback alone will not put you off. However, I do urge caution, take it slow, don't bet your house on the first marketing campaign thinking to yourself "this time next year we will be billionaires Rodney". I might be wrong but it doesn't hurt to be cautious does it?
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Sign Up11:53 AM, 13th September 2013, About 11 years ago
Reply to the comment left by "Anon " at "13/09/2013 - 11:27":
haha thanks ?Anon? and I appreciate your concern, but don't worry I'm not some dippy girl that's just had some wild idea (check me out on linked in?)
Landlords will only see it as an unnecessary expense if they can't see any benefits. There will be measurable and commercial benefits.
Without knowing who you are, I'm not sure whether you are qualified or not to comment on how much it costs to reach a tipping point. So I guess we'll just have to wait and see won't we? 🙂
Anon
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Sign Up12:04 PM, 13th September 2013, About 11 years ago
I wasn't suggesting that you are some dippy girl and I am disappointed you came to that conclusion although I understand your defensiveness given your passion for your product. I had already checked you out prior to commenting. I can't offer you the same openness due to my profession I'm afraid, I can however, assure you that we are not in the same line of business if that gives you any comfort. My comments were genuine. I wish you well.
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Sign Up12:23 PM, 13th September 2013, About 11 years ago
Reply to the comment left by "Anon " at "13/09/2013 - 12:04":
Thanks Anon, I wasn't being defensive, just curious as it's difficult to know who you are talking to. I appreciate your good wishes, thanks.
Mary Latham
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Sign Up15:23 PM, 13th September 2013, About 11 years ago
This discussion has taken place many, many, many times with local authorities. The idea of a star rating has been explored and dropped many times too. I will tell you why.
As Gina said “ professionalism of the landlord is also as important as the state of the property itself”
After years of property based accreditation scheme most local authorities have moved over to education based schemes for the very reason that it is not about property it is about management and that means knowing the legislation, regulation and realities of renting homes to people. We have not chosen to offer hotel or B&B temporary accommodation, we have chosen to do the most important job that there is – provide a home, a place where that person can feel safe and secure and put down routes. I have known landlords let very high quality properties and then make a tenants life miserable by invading their “quiet enjoyment” or not treating them with respect.
A good property manager does not let a poor quality property.
An education based accreditation scheme works because of the components of the scheme
1. The accredited person must be a fit and property person in line with the requirements of the HA 2004
2. The accredited person must attend a foundation seminar to learn about legislation, regulation, communication and documentation
3. The accredited person must work the schemes published Code of Conduct
4. The accreditation scheme affords, tenants, local authorities, fire departments and others an opportunity to make a complaint against an accredited landlord or agent at no cost. The scheme will arbitrate based on documentary evidence from both parties. The accredited member may be sanctioned by a. an instruction to deal with an issue b. suspension until the issue is resolved c. an official warning d. a requirement to attend a relevant seminar to learn how to deal with the issues and avoid making that same mistake in future e. removal from the scheme
Most local authorities, who support accreditation based on education, value those landlords who have chosen to become accredited and offer incentives like discounts on HMO licence fees, free EPCs, access to funding, access to private sector leasing schemes…. These incentives encourage landlords to become accredited and to ensure that they do not lose their accreditation.
Local authorities can use their limited resources on chasing and dealing with those landlords who are not doing their jobs properly and who have not become accredited and many local authorities offer landlords the opportunity to become accredited rather than face enforcement action – some even make it a licence condition.
In my opinion it is better to encourage a landlord to spend money on his property if there is a need to improve it, rather than forcing him to spend money on schemes that have huge overheads as in the case of any scheme based on a property inspection.
In one area of the West Midland the local police championed a star rating scheme and it died a very early death – why? Because landlords did not support it. In the same area most of those landlords have chosen to become accredited through an education based scheme and we have seen skips full of old doors, bathrooms suits, kitchens etc where landlords have upgraded their properties having become aware of their legal obligations and because the wanted to avoid complaints to the scheme from their tenants. The local university and students union have also supported the scheme and will no longer work with landlords who are not members – this has completed the circle and made it essential for landlords to join.
One of the landlords made this comment about the suggestion of a star rating
“Yes a great idea it will be a shopping list for burglars, who will imagine that the better properties have attracted the tenants with the best items to steal”
Another landlord said
“It will become a bun fight as landlords spend money on getting a better start rating and forget that some tenants can only afford basic accommodation but will not want to say that they live in a one star house”
Accreditation based on education puts the business of being a landlord in the same category respected professions because it is based on teaching the landlord how to do the job, a Code of Conduct to guide him and allows the good landlord to get on with his business without unnecessary expense and interference. At the same time it gives tenants a list of landlords who are accredited and offers them redress if things do go wrong.
I have delivered two full day seminars for two different schemes this week and the feedback from the delegates at the end of the seminars confirms that “we don’t know what we don’t know” and my firm belief that most landlords who get it wrong do so by mistake not with malicious intent. Education reduces the potential to make mistakes and makes us all better landlords.
Follow me on Twitter@landlordtweets
My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337
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Sign Up16:08 PM, 13th September 2013, About 11 years ago
Reply to the comment left by "Mary Latham" at "13/09/2013 - 15:23":
Hi Mary, thanks for looking & this & replying so thoroughly.
Yes I totally100% agree with you that landlord accreditation is necessary, and where it works well it increases standards. But...landlord accreditation isn't mandatory in many areas & in areas where it isn't, does the tenant understand who is accredited and who isn't? A landlord that shows a trade association logo on his materials may appear to the layman to be accredited. We know it's completely different. But do they?
In a nutshell we need both.
I am willing to be shot down, but I expect that any star rating previously has just assessed whether a 'home' (your are quite right, these buildings are homes & not a bed for the night & that's exactly our point) meets the H&S obligations along the lines of fire safety, security, accessibility etc. much like the HMO licensing requirements. That's important, but it's not everything the tenant is looking for in their home.
So what about:
- the structure of the building? My MD goes out to countless properties that are making insurance claims that are in dire straits and the poor tenant is suffering hassle and loss because of water damage from leaking roofs etc. They didn't realise when they moved in that the roof was in a poor state - how many tenants would? No matter how beautiful the photos are, they won't show the state of the roof.
- the facilities? how suitable & comfortable it is to live in? Is the burglar alarm serviced regularly by the landlord, or if there is cable or satellite already in place, or is there a suitable number of power points in the kitchen, or how secure is parking etc. This isn't covered on any EPC and probably not included in the narrative of property details - but they are things a tenant would appreciate & if they thought about them, they'd pay more/rent that property easier. We are just highlighting these areas to tenants so it is something that they will think about.
Granted, completely agree that we are unlikely to be asked by landlords who think they have a 1* or 2* property to rate it....certainly not in the early days. This is a product for better quality properties to differentiate themselves. There are landlords who are very proud of their properties...and this is for them. It's purely for marketing advantage. Not for health & safety because we have things in place already for that (we hope!). We think it has the ability to drive up standards in the longer term, but initially this is way of giving tenants more knowledge about the differences in rental properties that are in their market.
If we don't balance the cost with the benefit, we won't succeed. I'm in business, I understand there has to be a commercial benefit.
It won't be for all the market initially, but I think, like everything, it will evolve. And those that get in earlier will benefit from much cheaper prices, so the risk will be less for them.
We think the typical properties/landlords we will see are:
- props aimed at family or professional lets
- above average quality, want to obtain higher rentals & attract tenants who have higher standards (who will hopefully look after it better)
- landlord probably not a professional landlord with countless properties & therefore able to rely on his/her reputation - probably less properties, less experienced, may not live close to the property etc
Does this make sense?
Mary Latham
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Sign Up17:00 PM, 13th September 2013, About 11 years ago
Kirsty Yes it all makes sense unless you are a landlord.
Good landlords are tired of "paying" because of bad landlords. This is why we deeply resent HMO licensing - where the good landlords apply and pay up and the bad landlords continue to let and stay under the radar - making more profit because they are reducing their overheads by avoiding the cost of the licence and the work involved in meeting the conditions.
If your aim is to give good landlords a way of showing that their properties are better than others you may get some landlords who will do this - no many I assure you.
If your aim is to improve the properties that are offered for rent this will not attract the landlords with sub-standard properties and it will not reduce their chances of letting because of the current demand.
In the current market landlords have no need for a star rating - this would only be necessary if there were more properties for rent than tenants who want them.
There is a glass ceiling for rent in most areas - in London and the South East where this is not the case at the moment this will be very difficult to change. No matter what a landlord does to a property the market will dictate the rent. I have had a rolling refurbishment program in place for the past 40 years and each time I have refurbished a property it has not attracted higher rent. I refurbish to keep my properties up to my standards and give my tenants a nice home - and of course to maintain the value of the property.
I refurbished a property three years ago at a cost of £28K, this included re-wiring, re-plumbing, fitting energy efficiency measures, new kitchen and bathroom and of course re-plastering, redecorating, new carpets, curtains and furniture. It looked great but it had looked great before I began and I offered it for rent at the same rent as before because I knew that I would not break through the glass ceiling.
A landlords reputation only makes a difference in certain markets ie students, in most markets each tenant comes along in response to an ad. and takes the landlord and the property on face value.
I am sorry to say that tenants with high expectations, who pay high rents, do not always treat rented properties with respect - they can be over demanding and drive the landlord crazy, only to move out leaving the property filthy. This happened to me in a high end flat let to two professional women a few weeks ago. This was the first time that I actually paid cleaners because I hadn't got the three days it took to clean the flat before it could even be shown never mind let it. They had been on the phone and text throughout the year about every nit picking thing that you can imagine and I was horrified when I moved the cooker as was faced with samples of every meal they had eaten for a year and I am not even going to tell you about the bathroom and the fact that my feet stuck to the carpet!!
To summarise landlords need to spend our money keeping our properties in good order and we don't want to spend more money proving that we have done so, especially since it will not increase our rental income or reduce costs or voids.
In my opinion your scheme would work very well if the market were to reverse and tenants had more choice - this will only happen if there is a huge increase in building.
I will be very interested to see if landlords prove me right and of course reading posts about what other landlords think about this scheme. How many of us would actually pay for star rating? When it costs us nothing to ask an outgoing tenant to complete a satisfaction survey to be shown to future tenants.
Follow me on Twitter@landlordtweets
My book, where I warn about the storm clouds that are gathering for landlords is available on Amazon title. Property For Rent – Investing in the UK: Will You Survive the Mayhem? http://www.amazon.co.uk/dp/1484855337