Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Dr Rosalind Beck
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Sign Up8:32 AM, 13th November 2018, About 6 years ago
I don't understand either why Shelter will not guarantee rents and potential damage by tenants on benefits as I believe it was Greg Beales who wrote recently that tenants on benefits posed no more risk than any other tenant client group. I didn't see that he or anyone else had any research or evidence to back this up, but nevertheless it must be the 'position' of Shelter. So it would be pretty risk-free according to them to offer these guarantees. It wouldn't cost the money Larry suggested above -as that would only be payable if the worst happened and Shelter was wrong about this. Using these guarantees, a far larger number of tenants than that stated above (presumably all the tenants on benefits in the UK) could also be 'helped into housing' - which Shelter often says is its mission (rather than providing housing of course); because it would only be rare for a tenant to default and not pay the rent or cause damage. They really need to clarify why they are not offering these guarantees - they expect landlords to shoulder all this risk (that they say is practically non-existent), but won't do it themselves. Trying to push for others to take on risks that you baulk at taking on yourself is hypocritical to say the least.
John McKay
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Sign Up8:42 AM, 13th November 2018, About 6 years ago
It's rare for me to comment here but I feel inclined to ask Giles why he is so focused on whether a tweet was liked or not. Frankly I think it's completely irrelevant. Please could you enlighten me Giles?
Shelter have stated there is no greater risk of housing HB tenants compared with non HB, and are campaigning to say that not accepting such is discriminatory. They're even using harassment of letting agents as a tool, and to be honest I hope those agents take them to court and sue them.
However if they feel that HB tenants and the system supporting them are so good then I think Larry's idea is a superb one. If they truly believe the risk is so small then why wouldn't they buy into it?? Why are you against it Mr Peaker? What possible reason could you have to object to such a plan?
And lastly (and to be honest this is probably why I feel compelled to comment today), on Twitter I informed you of a whopper of a lie that Shelter are guilty of. As someone who is so concerned with facts and truth are you now ready to accept that Shelter are liars? When you can admit that they are I'll tell you of another one of their occurrences of straying from the straight and narrow path of truthfulness.
Giles Peaker
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Sign Up9:15 AM, 13th November 2018, About 6 years ago
Reply to the comment left by John McKay at 13/11/2018 - 08:42
John. My concern is with Larry being incorrect about Karen Buck and claiming her support. Don’t you think that is a problem?
We had a long and tedious discussion on twitter. I’m not going through that again.
John McKay
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Sign Up9:33 AM, 13th November 2018, About 6 years ago
Reply to the comment left by Giles Peaker at 13/11/2018 - 09:15Like I said Giles I think the whole 'like' or 'not like' is a complete waste of time. Let's just call it a misunderstanding as you're allowing it to detract from far more important things.
It really wasn't that long an interchange on Twitter Giles, a few tweets only so I'm surprised you find it tedious.
I have repeatedly informed you of the whopper of a lie that Shelter have disseminated far and wide, so it's most odd that you are so concerned with whether Larry is lying or not over liking a tweet, but ignore the fact that the biggest housing 'charity' in the country is guilty of something with huge implications.
So my questions to you are:
1. Why is whether Larry is lying so important to you when Shelter's fibs completely outweigh anything Larry may have done?
2. Why are you still avoiding admitting that Shelter are liars?
3. Would you like to know of another one of this faux charity's deviations from the truth? I mean you must want to defend them surely?
4. Do you support Larry's idea of Shelter acting as guarantors to HB tenants when they have stated this category as being of no greater risk than private tenants?
5. If you don't then why not? It makes perfect sense.
6. Lastly, because I'm curious, do you think that Shelter is right in encouraging people to harass people going about their lawful business? I ask because, as I understand it, you are from the profession that specialises in the upholding of the law.
Annie Landlord
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Sign Up9:45 AM, 13th November 2018, About 6 years ago
I follow the Alliance on Twitter and have never seen this tweet Karen Buck was supposed to have liked. Why doesn't Larry just post it here? I have seen Larry 'like' tweets from someone supporting Tommy Robinson and Nigel Farage and someone criticising the Conservatives. The Alliance cannot engage in that sort of political comment and expect to be taken seriously. As someone who spent an entire career working for charities, I know how long it takes for major charities to get any change of direction through its Board and Members, so don't hold your breath. Shelter is not likely to become a guarantor. Maybe better to go after councils, who could offer a deposit arrangement via insurance? I'm pleased that Larry has dropped the personal attacks on Polly Neate, presumably he has received legal advice on that. I'm certainly no fan of the CEO or the way she is running Shelter, but a campaign of personal attacks was always the wrong approach.
Annie Landlord
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Sign Up9:52 AM, 13th November 2018, About 6 years ago
Oh, and the Alliance liked a tweet from the Israeli Defence Force yesterday, supporting the attack on Gaza. PLEASE separate your personal opinions from those of the Alliance
Joe Robertson
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Sign Up10:17 AM, 13th November 2018, About 6 years ago
#Karenbuckmp. Liked our idea see tweets , that #Shelter act as guarantor to assist #benefit tenants in to homes. Shelter have instructed Karen Buck to block us, which she had done as ,Shelter are not prepared to take any real measures.
Do you know for sure that Shelter instructed Karen to block you? Its comments like this which will make you lose credibility. #fakenews
J.McBean Lodger Landlords Association.
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Sign Up10:36 AM, 13th November 2018, About 6 years ago
Reply to the comment left by Giles Peaker at 12/11/2018 - 21:11
I have to agree after my 2 years developing key relationships within government and the prs I have noticed an increasing amount of people that have decided to make themselves the answer without any real substance and therefore position themselves opposed to those that might help them, if Karen Buck endorsed him it wouldn't soley be a like
Sean Graveney
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Sign Up10:47 AM, 13th November 2018, About 6 years ago
Would it not have been better to engage with Karen Buck instead of the first interaction being a strange assertion that she is a supporter despite her clearly stating that she isn’t and requesting that you stop saying as much. The nonsensical accusation of her being leaned on by Shelter will not have endeared the Alliance to her and I’d say that route of lobbying is now firmly closed. So what now? When some things appear untrue you begin to doubt what else is and I find it hard to believe that hundreds of supportive emails from landlords and tenants were received in such a short period of time.
John Dace
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Sign Up10:57 AM, 13th November 2018, About 6 years ago
Anyone seen Shelters sickly ad on tv? Wants everyone to send them £5? I wanted to laugh but felt too sick! The most brazen attempt to dupe money out of good people on a one sided lie. How can they get away with it? A very sad child playing in bedroom one minute - next minute homeless. But chances are -for months leading up to that day parents didnt pay rent? Expecting (and being encouraged by Shelter) to stay - not paying a penny. Oh and that £5 we all to a send to a ‘charity’ to help..... will that provide a new bedroom for the child? No of course not! Outrageous! Landlords very rarely want to evict good tenants.
They may be forced into doing so more now only because of unfair and unecesary attacks on thier businesses from Councils and Government. Shelter is making the situation worse not better.
Shelter - Put your (considerable) money where your mouth is and accept the Alliances suggestion to underwrite the very responsible, hard working parents of children like the one in the ad.