Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Rod
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Sign Up14:11 PM, 18th December 2021, About 3 years ago
Wow. For something which has not been confirmed the proposed changes to the MEES/EPC requirements have certainly got most of you very vocal.
iHowz landlord association wrote to Kwasi Kwateng back in August. The response from the DBEIS can be seen here https://ihowz.uk/the-anticipated-standards-for-the-minimum-energy-efficiency-standards-mees/
It's a shame that many landlords regard investment as cost. If you were to buy your property off another landlord, you would probably give it a facelift and at a minimum insulate lofts and replace doors and windows, if they were not already thermally efficient. You would also take a look at the heating and ensure heating controls were updated, even if the boiler still had a few years' life.
That said, I am not sure why you would spend £17,000 on external wall insulation when the current cap of £5,000 would exempt the requirements to carry out these works (unless you have 4 or more flats in the property, or you thought it would increase the value of your property).
IHowz landlord association also attended the consultation meetings on the update to the MEES requirements and how they would impact EPCs. We highlighted the current bias against electric heating solutions and suggested many of the fiscal measures highlighted in the main article. We also asked that measures should take into account the payback period of the energy savings.
The recent price hikes for gas may help even the case for electric based heating from a cost perspective, especially if carbon pricing and carbon reduction are taken into account.
In the meantime, I can confirm that heat recovery vents work wonders in properties with a history of damp and mould.
Those of you who house tenants on benefits in properties with an EPC of less than C may actually want to talk to the council as many locall authorities will carry out works for free using the redirected Green Deal funding under a scheme called LAD
https://www.gov.uk/government/publications/green-homes-grant-local-authority-delivery-scheme-entering-a-bid
Failure to bring your homes up to standard may cost you when you come to remortgage or insure your property, as providers bring energy efficiency into their criteria.
SCP
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Sign Up15:24 PM, 18th December 2021, About 3 years ago
Reply to the comment left by neilt at 17/12/2021 - 13:37
Hi
Your proviso "with adequate ventilation" is important.
Many tenants will not ventilate: to save on energy.
Nor will they wipe dry or heat: hence, lifestyle damp etc.
Victorian houses have solid bricks, so you cannot have cavity wall insulation. To install insulation boards all along the walls, ceiling, and perhaps flooring decreases the size, and again encourages the tenant's lifestyle damp.
Helen
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Sign Up15:45 PM, 18th December 2021, About 3 years ago
I agree with the landlords above who, like me, have older properties. How they are used really affects condensation issues. One flat had terrible damp as the tenants packed bags and stuff against most of the walls. This was after I had made a partition wall as there was no cavity insulation. They did not heed my advice to move things away from the walls. The following two sets of tenants have had less stuff, nothing pushed against the walls, and it has been fine.
On the issue of spending upwards of £10K per property I absolutely cannot afford this. Income after expenses per flat is around £4.5K, if I am lucky.
I would love to help the environment, and I do in my own home, and with my life style, but I can't afford to do these measures across my 8 flat portfolio.
The government should enforce these measures over a much longer time period, to allow for the technology and expertise to improve and get cheaper. Also it is imperative that they put their own house in order first, as it were. Council and Social Housing is often the worse in the country and currently has no regulations even to meet the PRS 'E' statutory rating.
Helen
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Sign Up15:45 PM, 18th December 2021, About 3 years ago
I agree with the landlords above who, like me, have older properties. How they are used really affects condensation issues. One flat had terrible damp as the tenants packed bags and stuff against most of the walls. This was after I had made a partition wall as there was no cavity insulation. They did not heed my advice to move things away from the walls. The following two sets of tenants have had less stuff, nothing pushed against the walls, and it has been fine.
On the issue of spending upwards of £10K per property I absolutely cannot afford this. Income after expenses per flat is around £4.5K, if I am lucky.
I would love to help the environment, and I do in my own home, and with my life style, but I can't afford to do these measures across my 8 flat portfolio.
The government should enforce these measures over a much longer time period, to allow for the technology and expertise to improve and get cheaper. Also it is imperative that they put their own house in order first, as it were. Council and Social Housing is often the worse in the country and currently has no regulations even to meet the PRS 'E' statutory rating.
Pixie Props
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Sign Up17:20 PM, 19th December 2021, About 3 years ago
EPC's should be better administered and its operatives better trained. I remember when they first started, the inspector would arrive with steps to look in the loft. not now though.
I have done extensive refurbishments insulating floors and walls but when it comes to EPC time the inspector rejects even photos as proof if the works aren't done by authorised companies and so they tick the 'Assumed no Insulation' and give no recognition. Reaching 'C' and above is uphill lifting under these conditions.
Beaver
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Sign Up11:21 AM, 20th December 2021, About 3 years ago
Reply to the comment left by at 18/12/2021 - 14:11
Question for Rob Townson:
On "In the meantime, I can confirm that heat recovery vents work wonders in properties with a history of damp and mould."
Do you have any more information on 'heat-recovery-vents"?
Rod
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Sign Up11:55 AM, 20th December 2021, About 3 years ago
Reply to the comment left by Beaver at 20/12/2021 - 11:21
Sorry, agents arranged for me, so can't tell you what was fitted.
From memory, the main things to consider are: efficiency (% heat recovery),
operating noise and
energy usage
For an independent view, try NSBRC or one of the energy saving charities
Smiffy
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Sign Up12:10 PM, 31st December 2021, About 3 years ago
About the only bonus of benefit supported tenants, is the subsidies they can get.
Over the years I've had 2 older solid wall properties externally clad with a subsidy of around 80%.
Numerous lofts insulated FOC.
A boiler replaced, which my contribution was £160,
And a couple of months ago, £4.5k of storage and panel heaters replaced, FOC.
I should add, all the tenants involved are long standing, previously working tenants who ended up receiving benefits due to retirement or health issues
Reluctant Landlord
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Sign Up13:17 PM, 2nd January 2022, About 3 years ago
Reply to the comment left by Paul landlord at 17/12/2021 - 17:28
sounds you are in the same position as myself. I am slowly upgrading as I go (when tenants move out before next ones move in). I suppose we just have to wait and see what the government dream up next for us when they plan the C rating EPC push.
I'm worried if I spend now and still only achieve a D by 2025 or 2028, are the government going to accept the cost of the improvements spent in 2019, 2020, 2021 and so on at the point this becomes law, or are they going to say improvements made (up to the value of £3.5 now or £10k as proposed) can only go back say 3 years before 2025/2028?
In other words, do I hold fire on any other improvements on any other properties till the end of this year (2022) so I can use these as proof of the spend for the purposes of attaining the C???
Landlord DEA
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Sign Up11:00 AM, 16th January 2022, About 3 years ago
I believe that the article has got the dates slightly wrong. The new EPC 'C' standard does not come into effect until 2035.
2025 refers to the standard coming up to 'D' (from the current 'E') and all existing lets a 'D' by 2028.
I know a little about this because I've been producing EPCs since 2007, HIPs back in the day and an EPC upgrade service for landlords as of now.
With regard to landlords being obliged to spend out to meet the new standards (I'm a landlord myself), the problem is that the government are very keen that landlords stick to a 'fabric first' policy i.e. wall insulation - which is very expensive for solid brick. Whereas quite often, the most affordable measures to make standard are elsewhere.
Worse, the vagaries of the EPC algorithm mean that quite often, the most affordable EPC upgrade does not even appear on the EPC. I've seen this enough times that, as a result, I'm offering an EPC upgrade service to landlords to point this stuff out. It'll save landlords quite a bit and do me a favour too.
For some reason, my profile isn't taking my url. But you can check it out yourself at https://www.epcupgrade.com/