Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:51 PM, 23rd May 2016, About 9 years ago
As founder of this website and also as a shareholding director in a letting agency I take exception to your comments.
The original poster has not used the words "Let/By". His complaint is that his agents are still marketing a property which is tenanted but at higher rents. In my opinion this is sharp practice and certainly not an activity that I would condone.
It smacks of desperation on the part of the agent to me. It could also be very unsettling to the existing tenant.
.
Abhi Bhasin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:02 PM, 23rd May 2016, About 9 years ago
Reply to the comment left by "Cameron David" at "23/05/2016 - 12:37":
I am surprised at your choice of words Cameron; but I am happy to respond to you in order.
- "I really don’t .... on this site ?"
I am not showing any hatred neither I have seen it on this website.
- "They have been successful in renting out .... attract other Landlords."
You probably would be right but I guess you didn't read my concern completely or I should have explained a bit more. The agents are using website like Rightmove...setting out properties still available. They are even updating/uprating rents every month or so.
-"So much resentment against agents from “greedy” Landlords .... earn a living."
Again did you not think even for once that I am actually thinking of tenants first? I hope others in here do!
Alison King
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:07 PM, 23rd May 2016, About 9 years ago
I had a similar issue with an agent when I purchased a property. The property had been advertised by two different agencies. The one I bought the property though removed the advert immediately, but the other agency kept the advert on Zoopla despite several polite requests to remove it. It was a security issue as the property was being renovated and I was terrified of the advert drawing attention to it and squatters or vandals breaking in. I tried contacting Zoopla but they said only the agency advertising the property could request its removal, which I found rather shocking.
Eventually I rang the agency and requested a viewing. When they said the property was no longer available, I said "yes I know; I bought it six weeks ago" and had a little rant. The advert was removed immediately after that.
Usually being polite is the best policy. But some agents give the owner no choice.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:11 PM, 23rd May 2016, About 9 years ago
Reply to the comment left by "Abhi Bhasin" at "23/05/2016 - 13:02":
I totally see where you are coming from Abhi.
Have you considered reporting the matter to Rightmove and any other portals they are falsely advertising your properties on?
If I were you I would also contact my tenants and let them know what's going on and what you are doing about it. If your agent is up to these tricks then what is he telling your tenants? I've come across agents who contact tenants in this position when their tenancy is coming up for renewal and quoting higher rents without the landlords knowledge. Tenant then moves out, agent advises landlord and then earns a whole new set of fees for re-letting the property. Sometimes the landlord is blissfully unaware and thinks his agent is doing a good job but the opposite of this is the reality. Tenants are the victims of this sharp practice but it's always the landlords that get the blame.
Good landlords and good agents need to work together to stamp out these rogue practices and clean up the sadly tarnished reputation of our industry which has been created by rogue operators.
I trust you will be looking to fire your agent and move to a better one?
.
.
Cameron David
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:15 PM, 23rd May 2016, About 9 years ago
Apologies for the misunderstanding. Agents should of course not advertise a property as being available, when in fact it has been rented already. The portals will allow the agent to run the advert as "Let By" for 2 months after it has been let, but if the property is being stated as available .... then they let the agent run the advert indefinately. This is of course not very good practice. You should start by asking them to remove the advert. If they do not, follow this up with a complaint in writing. The agent is required by law to be a member of a redress scheme, which should have the complaints procedure on their web site. They will normally have a period of 8 weeks to respond to your complaint. Local Trading Standards should also be considered. Rogue agents give decent and hard working agents a bad name.
Mandy Thomson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:22 PM, 23rd May 2016, About 9 years ago
I once came across an agent who advised agency startups to take property photos, such as their own and friend's and relative's, and place them as properties they'd previously sold or let on their website (at least until they managed to get some real commissions).
Mark Lynham
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:52 PM, 23rd May 2016, About 9 years ago
this is a practise that has gone on for many years, not that i agree with it, but it happens...
In my town there are also spots where agents stick up sold/let by boards, they've been there for years and even if you mention it to the council they stay there.... typically blocks of flats.... looks bloody untidy.... sharp practise, but still think in this instance the agent should be contacted in the first instance, i dont at times undertsand the keeness to go legal straight away...
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:16 PM, 23rd May 2016, About 9 years ago
Just for the record, I don't think any laws have been broken here but I do think it is sharp practice.
I also support Neil Patterson's comment, ie no loss = no claim.
I suspect the agent will be in breach of T&C's of Rightmove and other portals he's advertising the properties in though. I also suspect Trading Standards would frown on this practice.
.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:25 AM, 24th May 2016, About 9 years ago
The first posting by Cameron David was a bit over the top and I notice he moderated his view in a later posting. I do think his underlying point is fair comment though.
You could simply ask the agent to take the advert down, why do you feel the need to try to punish him or consider it your duty to make him stop doing it again with someone else's property?
Mark A is correct to observe that its sharp practice and I don't condone it. However, real rogue agents do much worse things than this. You've not suffered any loss and I'd politely suggest you keep a sense of perspective about it.