Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Bill Morgan
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Sign Up0:45 AM, 22nd November 2017, About 7 years ago
Reply to the comment left by Mick Roberts at 21/11/2017 - 08:01
Renting property is a business and the aim is to make a profit without suffering extreme stress.It is now the case that if you operate in the housing benefit market, life as a landlord is very tough.Why is this?
(1) The housing benefit rates are low. Now this was not too much of a problem prior to section 24,but now that I cant deduct my interest costs properly, I will lose my personal tax allowance and the wear and tear allowance, it means my tax bill will increase at least 4 times.This means I need to do something to survive like achieve the highest possible rents.In fact the incentive to do this has never been greater.This means no more housing benefit and hello eastern europeans.
(2)When housing benefit tenants become universal credit customers, the tenant gets the money and when the resulting arrears are reported to Universal Credit using a UC47 unsecured form, DWP still carry on paying the defaulting tenant.If you phone DWP to complain the response you get is "we can only sort this out if the tenant cooperates with the landlord and consents to an enquiry" My response to this was "Do you really think the tenant is going to cooperate to an enquiry when she is getting all the rent money and not passing it on"? Oh I see your point but there is nothing more we can do. At this point I feel like banging my head against a brick wall as I can't quite believe that DWP could possibly invent such a ridiculous system.What person in their right mind would want to provide accommodation to the poorest and most vulnerable when the price for doing so is low rents, section 24 and the universal credit system?
I have been dealing with housing benefit tenants for 15 years and I feel like I'm being mentally tortured.Slowly I am moving away from it and the idea about issuing mass section 21's before getting involved in UC is very sensible.It's called risk minimization.Now if the politicians cant understand that they must be seriously stupid.
A final warning that I would make to the politicians is that when the tax bills arrive in January 2019 many landlords will think the calculation is a mistake.When they go back to their accountants and find it is not a mistake and that the tax bill will get even worse over the next 3 years, there will be mass evictions for the poorest and an acceleration in property sales.The Courts will be jammed with section 21's and section 8's.Basically homelessness will accelerate but the politicians cant see it.They need to be enlightened before it's too late.
Mick Roberts
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Sign Up7:19 AM, 22nd November 2017, About 7 years ago
Reply to the comment left by Mike D at 21/11/2017 - 09:00
Yes that is what UC doesn't get, we have a mortgage to pay which ultimately whether UC likes it or not, comes from UC. Mortgage pays for the house for UC tenant to live in, no UC in, no mortgage paid, no house, more money for authority in homeless costs.
Mick Roberts
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Sign Up7:20 AM, 22nd November 2017, About 7 years ago
Reply to the comment left by Chris Daniel at 21/11/2017 - 16:53
Yes, I've done the compensation route with LHA loads of times ( as they say can't pay for same benefit period twice, so has to be paid as compensation), but UC are saying nothing exists like that with UC. They seem a law unto themselves at the moment.
Something much more needs to be done, UC only fractionally in the country at the moment & it's already bedlam.
Mick Roberts
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Sign Up7:20 AM, 22nd November 2017, About 7 years ago
Reply to the comment left by Bill Morgan at 22/11/2017 - 00:45You got that right Bill, I had stress with HB 20 years ago when first started, complained a lot, put forward some ideas to Govt which are now routinely implemented (like the permission letters on the forms), & for last 10 years or so, with top common sense HB people, it's been relatively painless.
UC has turned the clock back 20 years. Even 9 years ago when LHA came in, bedlam ensued. BUT HB/LHA staff have learn't & applied changes. UC not learning at all from the experienced HB staff. Someone has to be PROPER THICK to not learn these lessons. You might as well bang your head on a wall.
Ridiculous in't it, for UC to say we need to ask tenant if paid u & if he says he has, we keep paying him. This wouldn't even get in a too far-fetched film, it's too daft to believe.
Ha ha u say banging head on brick wall too.
Yes, I've housed hundreds of homeless HB tenants, & as my houses come up, I'm going the Letting Agent posh route. I think the GOVT will come begging for us 2021 when the penny finally drops.
Luke P
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Sign Up9:25 AM, 22nd November 2017, About 7 years ago
Thank you all for the comments so far...some excellent points and a lot of useful information. I will also print off a number of these comments to hand to him (along with a list of all the recent changes in legislation that is having a detrimental impact on the industry), so that he can take it away and have a quiet read of what us landlords 'on-the-ground' actually think. It may just shed some light and common sense on the matter and highlight what our masters have missed.
Luke P
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Sign Up10:24 AM, 22nd November 2017, About 7 years ago
So in an interesting development, George Freeman yesterday resigned as Chair of the Prime Minister's Policy Board!
The head of Theresa May’s policy board has resigned amid calls for a radical shake-up of the Tory party.
Mid Norfolk MP George Freeman has stepped down from his role as chair of the Number 10 policy board to concentrate on reforming the party, in another blow to Theresa May's weakened administration.
Mr Freeman said Conservative chairman Patrick McLoughlin needed to be replaced and called for a new team at CCHQ to rejuvenate the party.
It comes in the wake of several high-profile departures from Ms May's top team, as Sir Michael Fallon stood down as Defence Secretary amid sexual harassment allegations while International Development Secretary Priti Patel was also forced to resign for holding a string of secret meetings with senior Israeli figures.
Mr Freeman had clashed with Downing Street on the party's direction and wrote to Ms May saying the Tories risked alienating young voters if it allowed itself to be "defined as narrow party of nostalgia, hard Brexit, public sector austerity and lazy privilege".
See more here: https://goo.gl/CaG522
Luke P
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Sign Up10:30 AM, 22nd November 2017, About 7 years ago
I have just received a UC newsletter, which includes a link to the following document that appears to suggest a system is being worked on to allow RSLs a fast-track backdoor into UC whilst us PRS LLs are left out in the cold, so-to-speak.
Not read/digested it yet, but that's my initial assessment after a very brief scan...
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/644104/research-into-trusted-partner-scheme-universal-credit-social-housing.pdf
Neil Patterson
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Sign Up10:49 AM, 22nd November 2017, About 7 years ago
Who said deserting the sinking ship ?
Chris @ Possession Friend
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Sign Up10:54 AM, 22nd November 2017, About 7 years ago
Reply to the comment left by Luke P at 22/11/2017 - 10:30
What, - do you mean inequality in the way Social Housing is treated compared to the PRS ? - SURELY Not ! sic
Anyway, I heard that Social Housing was being shifted into the Private sector classification, just to shift £60bn of debt of the books - lots of 'cooking' going on wonder if /when the papers are waking up to it
Ian Narbeth
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Sign Up11:42 AM, 22nd November 2017, About 7 years ago
Reply to the comment left by Luke P at 22/11/2017 - 10:30
Thanks for the link, Luke. I have read the paper. It is filled with unstated assumptions and a lot of sociological Newspeak. A couple of key sentences are:
"Trusted Partners had more streamlined access to Alternative Payment Arrangements (APAs) but were required to demonstrate support provided to the tenant to move towards financial independence."
and
"Trusted Partners want to be known and treated as ‘partners’ rather than ‘stakeholders’, with a joint vested interest in making UC work."
In the world of Government all sorts of people are called "partners" even if they do not share (a) a bed or (b) the risks and rewards of a business enterprise. It sounds nice and cuddly and strips the word of its meaning. "Ooh look at us. We are working with our "partners" on some grandiose project. Please pat us on the back."
By financial independence, I assume they do not mean getting off UC and earning a living but rather being allowed to manage their "own" (a euphemism for taxpayers') money. The simple fact is that if housing benefit (or the element of UC given for housing) is NOT paid to the landlord, some tenants will not pay it to landlords. The unspoken, but obvious, conclusion is that in order for this bit of social engineering to work innocent third parties (landlords) must lose out. Landlords are involuntary creditors. They are compelled to extend credit to tenants. If a tenant blows his UC on fast women and slow horses that is his prerogative. He cannot then march into Tesco and demand a shopping trolley full of groceries. He can, however, get extended credit from his landlord.
The research paper is interesting for what it does not discuss. There is no mention of loss to the public purse, and very litle consideration of people whose lives and lifestyles are disorganised.
There is mention that [social] "Landlords need certainty about their income in order to suspend arrears control procedures while awaiting payments". This assumes that the RSLs will happily hang about waiting for UC to be paid. They may have that luxury. Private landlords who want to remain in business do not. I hope MPs realise that they are driving the PRS away from this sector.