Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Steven Burman
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Sign Up12:14 PM, 20th November 2017, About 7 years ago
Hi, the attitude of Melanie Onn does not surprise me. I had a similar response from Siobhain McDonagh when I raised the issue of section 24 with her. The attitude of the entire Labour party is that private landlords exist for the benefit of every benefit claimant with a sob story whether it is justified or not. Corbyn, McDonagh, Onn and the rest of their delusional 'comrades' are so far detached from reality that it would be commical if it weren't so serious. I find it incredible that these people have suddenly become 'electable' - the problem is that the Tories seem hell-bent on making a laughing stock of themselves!
I do not even consider 'DSS' applicants and I know many other PRS landlords feel the same. There is good reason for this and UC is giving greater justification for this approach,
Good luck with getting the point across! Unfortunately, I don't think any politician, with the possible exception of Iain Duncan-Smith, is willing to listen.
Actions will always speak louder than words where politicians are concerned.
Richard Mann
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Sign Up12:14 PM, 20th November 2017, About 7 years ago
First point should be that in a time of families struggling to find suitable LONG TERM homes investment in the area is to perpetuated and not stifled by section 24.
LLs provide the safety support system that underlies all Council housing policies i.e. to provide a home for people who choose not to buy.
Support the PRS not bear down and crush it.
Which party wants to put up their hands and agree wholeheartedly with the torrent of ill thought policy instigated by the sacked Ex Chancellor Gideon Osbourne?
Ian Narbeth
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Sign Up12:36 PM, 20th November 2017, About 7 years ago
Hi Luke
Threatening not to vote Labour or to quit the industry won't win any arguments. I would not bother making those points.
I would make a number of points to the politicians:
1. Landlords are involuntary creditors. In nearly every other area of life, if the buyer can't or won't pay they don't receive the service. Try getting credit from a supermarket for groceries. Try asking, no demanding, that any other creditor continues to extend credit after you have failed to pay in accordance with agreed terms. Apart perhaps from utility companies, it's only landlords who have to wait months to bring the relationship to an end and they may lose thousands of pounds (not a few hundred as the utility companies do). I know from personal experience.
2. Ask if there is a reason why landlords should have to bear the cost of their tenants' inability to pay. If there is not, then why do the politicians support a system that makes landlord bear that cost?
3. Explain that by not paying UC/Housing Benefit direct to landlords, the Government has made recipients of benefits too dangerous for private sector landlords to deal with. A minority, but a significant minority, of UC tenants fail to pass on the money for housing to the landlord. Not receiving the rent may cause severe hardship to a landlord and mean they cannot service their mortgage/pay themselves money to live off. Couple that with a court system that is slow, littered with booby traps for landlords and which appears to many to be biased against landlords and the Government should not be surprised landlord don't want UC tenants under any circumstances. The risk is too great.
4. Unless the Housing Associations house these tenants they will be made homeless and there will be greater burdens thrown on the public purse. It is crazy for councils to be paying for B&B accommodation whilst at the same time working against landlords who could help.
5. The system rewards bad and irresponsible behaviour by tenants. Whilst minor breaches by landlords are punishable by heavy fines and imprisonment, serious breaches of the lease and even criminal damage by tenants are ignored by the authorities. Charities such as Shelter and CAB and local councils encourage tenants to play the system and thereby hurt landlords, even if the tenant has squandered the housing money on lifestyle purchases. Do the politicians think that is fair?
Chris Novice Shark Bait
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Sign Up13:34 PM, 20th November 2017, About 7 years ago
Highly leveraged, highly motivated landlords are diced carrots, hit by a big unreasonable stick. The dice is cast and it is too late to wobble the table to get a better result.
I welcome agents getting involved into the argument. Where were you 2 years ago? Currently I am struggling with my mortgage broker who is also under the stick but without any voice of protest.
Chris.
Luke P
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Sign Up13:43 PM, 20th November 2017, About 7 years ago
Reply to the comment left by Chris Novice Shark Bait at 20/11/2017 - 13:34
I am a portfolio landlord with 100+ properties of my own as well as those I manage. I have been heavily involved for many more than two years, a patron of the Axe the Tenant Tax campaign and a founder member of the P118 Action Group/Landlord Union, chairman of my local landlords association and once or twice a year meet with various MPs/Ministers in Westminster. I'm not a 'late-to-the-party' agent.
Ian I will make some of the points you posted. The involuntary creditor part is particularly good and perhaps an angle that has not been considered before.
I do however fear that I may have begun the ending of s.21 in England.
Darren Peters
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Sign Up13:49 PM, 20th November 2017, About 7 years ago
A simple (or simplistic!) answer would be for the council or central government to act as guarantor on the tenancies. Since they insist that the tenants should have the right to 'their own money' and can be trusted they should have no problem putting their money where their mouth is and signing as guarantor.
Luke P
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Sign Up13:56 PM, 20th November 2017, About 7 years ago
Reply to the comment left by dp1 Django at 20/11/2017 - 13:49
Believe it or not, I am in the process of trying something like this with the LA. I do it with a neighbouring authority whose Young Persons Accommodation Team (for wayward 16-18 y/o) rent the property from me and then can house whomever they choose and it works beautifully. They provide the necessary support so that the house doesn't get trashed and the rent gets paid by the LA.
I have offered to help solve the local homeless problem by offering up my properties as they come empty, even adapting them to meet particular needs if necessary, as long as I can get an assurance that the property will be returned in a similar condition and the rent will be paid.
Dr Rosalind Beck
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Sign Up14:03 PM, 20th November 2017, About 7 years ago
Hi Luke. Well done for securing these meetings. I also like Ian 's points. I would focus on the meeting with George Freeman. Labour may never get into power and their current policies against landlords are absurd. I don't think you'd lose much by taking quite a belligerent approach towards their far-left agenda with Melanie Onn - pointing out how it is the policies of the far-left - of which, ironically, Section 24 is one - which are so damaging to tenants. Section 24 is leading to rent increases and homelessness and an unwillingness to rent to the lowest paid and those on benefits. Local councils are aware of how much they need private landlords - those in central Government could learn a lot from observing what is happening on a local level. I would keep pushing to George Freeman that the single most useful thing they could do would be to reverse Section 24. They also need to sort out landlords getting direct payments of UC. The key point here is that the Government wants to encourage claimants to be more responsible with money but expects a third party - us - to take the risks of that. We all know arrears are going through the roof because of UC. The best of luck with your meetings.
Richard U
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Sign Up15:49 PM, 20th November 2017, About 7 years ago
Firstly, well-done for getting this on the agenda. It's critical for the people affected by the system to have a voice.
I think you need to head off the S21 issue, if you are serious. The argument here is all about risk management.
If section 21 is not available the only possible result must be an increase in rents. Imagine a bank offering the same mortgage rate if the security was 5% rather than 30% - they wouldn't do it. Imagine an insurer offering the same premium if the excess was slashed in half - they wouldn't do it.
The same can be said for cash-flow issues caused by UC. If as a landlord you take more risk, you need a bigger security - this is either a deposit - or a rental increase. Can you imagine a supermarket not employing a security guard when theft increased from the store? And who would pay the wages? - inevitably it would be the consumer on their basket of goods. And the worst thing about this as always - the good pay for the bad.
I'd suggest the focus needs to be on UC turning tenants that you would otherwise love to have, from good into bad. It's that which is failing them - you are just another victim. After all, we all know stable paying tenants make for good business.
Dr Rosalind Beck
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Sign Up16:56 PM, 20th November 2017, About 7 years ago
I would also point out how even under Section 21 it takes a minimum of 5 months but usually a lot longer to get someone out if they listen to advice from Shelter, CAB and local councils to ignore the possession order. I think it was in 2015 that private landlords lost £9 billion in rent arrears and damage and the amounts will be similar each year I assume. Whereas there are calls from ignoramuses to abolish Section 21, in fact it needs to be reviewed so that landlords can get non-paying tenants out more quickly. It would be good if Shelter et al could be prosecuted for advising tenants to ignore legal notices and/or lose any Government funding as a penalty for dowing this. It would also help if landlords were able to put the reason for eviction on the forms - the figures could then be collated on causes and this would stop idiots from calling it a 'no-fault eviction.' If they don't improve the system to mitigate landlords' losses, fewer and fewer will take on the riskier tenants at the bottom of the market.