Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up12:56 PM, 31st July 2013, About 11 years ago
Reply to the comment left by "Joe Bloggs" at "31/07/2013 - 11:09":
Very unfair Joe, please don't force me to moderate.
Joe Bloggs
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Sign Up20:50 PM, 31st July 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "31/07/2013 - 12:56":
mark, do you have a view on so called 'professionals' who espouse plainly wrong advice on this public forum? it seems to me they post any old dross to get their name 'out there' as part of self-promotion. that surely is not the aim of this forum?
Mark Alexander - Founder of Property118
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Sign Up21:02 PM, 31st July 2013, About 11 years ago
Reply to the comment left by "Joe Bloggs" at "31/07/2013 - 20:50":
The purpose of this forum is to facilitate the sharing of best practice.
If somebody, whether they are an agent, a landlord or otherwise make a post I'm sure they do so to try to help. If you think they are wrong there are polite ways of challenging them and/or correcting them . There are also opportunities to make outrageously rude comments which could potentially damage their businesses.
Guess which method I prefer?
PS - I am one of the moderators so to a very great extent, if people don't like my way they either get their comments moderated or deleted. This forum is NOT an autocratic dictatorship but neither is a democracy. It is a meritocracy and the objectives are very clear.
.
Mark Rowe
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Sign Up9:07 AM, 1st August 2013, About 11 years ago
Hi Joe,
Just to calm this down somewhat, the advice was given but with the caveat of asking a further question to elaborate and gain a conclusion to help.
I happen to run a successful and well respected business, of which isn't mentioned on here, I haven't upgraded to a business account and I would rather use my experience to answer questions. I actually quite enjoy it. If I wanted to self promote I would do this on Twitter and Facebook. If people happen to contact me because of the reply's I provide, then that's a bonus of course!
But I would put it to you as to why you are so 'qualified' to answer the readers questions too?
It seems to me that actually you would prefer to kick up a fight rather than discuss the question that has been asked? If that's the case, fine. But expect Mark Alexander to moderate this.
Mark
Joe Bloggs
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Sign Up10:36 AM, 1st August 2013, About 11 years ago
Hi mark rowe,
1) you are self-promoting as the post/profile contains your name, photo, profession, position in the company and geographic area; i to the contrary have nothing to promote other than the truth.
2) i suggest you read your post again rather than trying to give it new meaning; you plainly give wrong advice and now you are weazling out of it, which does no credit to esteemed profession of letting agents. i quote:
'is it more of a ‘lean-to’ that you are describing, between the fence and their extension? If this is the case then most structures like this are allowed without planning consent.'
i have demonstrated you are wrong with a link to the government planning portal website. what independent evidence do you have to substantiate your assertion? im afraid your 'experience' is not independent and thus does not count.
3) my answers are open to scrutiny the same as anyones elses, but i think before i post to make sure im not talking garbage; the last thing i would want to do is mislead. that is why i posted the link. if i hadnt put you straight you would have been responsible for spreading more ignorance and there is plenty of that around as it is.
4) it should be fools who hold themselves out to be experts who instead mislead due to overinflated egos who should be moderated. how do you think giving wrong advice helps anyone?
here is your full post:
Hi Joe,
First reply to a comment on here but hopefully I might be able to shed some light for future issues like this.
I run an agency in Hampshire and Mark has asked some very valid questions, but the one I would really like to know is: Is it more of a ‘lean-to’ that you are describing, between the fence and their extension?
If this is the case then most structures like this are allowed without planning consent.
For the purpose of selling the property, is it worth investing in a trellis to run across the top of the fence to mask this? I may be getting the wrong end of the stick completely, but I would turn this on it’s head, find a solution and make your property as attractive as YOU possibly can.
Mark Rowe
Mark Rowe
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Sign Up11:15 AM, 1st August 2013, About 11 years ago
- trying to get best out of conveyancers
- fighting mortgage company for extortionate SVR (won).
- took managing agents to LTV (won)
- jointly fighting LBN proposals for PRS licensing (lost) and redevelopment of carpenters estate (won first round)
Just a few of the points made in your profile that you seem to be very happy about Joe. I really don't have time to sit here arguing over a petty comment. If the person who asked this question, Joe, decided to answer my questions further I'm pretty certain I could have been of further help. But I don't need someone like you who has no face, a made name and is happy to nit pick others comments to ensure that I provide good advice.
So, before you start taking me to court, bragging about who you have beaten or become one of those people who thinks they are the 'chosen one' to be regulator of ALL industry types.... I'm out!
Have a great day, Joe.
🙂
Joe Bloggs
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Sign Up11:47 AM, 1st August 2013, About 11 years ago
hi
youve gone rather off topic! if you give wrong advice you should be man enough to stand corrected, rather than make rather pitiful excuses and lame attacks. why would i sue you? i have suffered no loss. but if you give wrong advice whilst holding yourself out to be an expert and the recipient acting on your advice suffers a loss...make sure your PI insurance is in force!
JoeB
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Sign Up11:56 AM, 1st August 2013, About 11 years ago
Hello everyone, I.ve been busy working and not had time to write a comment although I have been receiving all your comments and reading them with some surprise at what has turned into an online punch-up!
A couple of points to be clarified. The extension in question appears to be under the size which would need planning consent. Wether it is a lean-to or whatever does not concern the council. The officer investigating, whom has called me personally and visited the property in question with the extension, sympathises with me and my complaint. As I said before the decision depends on when it was built as to wether any action can be taken. These are terraced houses which are very common in Croydon. If you know the area you will know exactly the type of houses these are and that they are small, narrow houses most of them with a rear extension added to them to provide for a kitchen, bathroom and/or toilet. The extension being narrower than the house itself leaving a passage from the original structure to the open garden. I made use of this passage by replacing the exisiting window with a door providing access aswel as allowing greater light to enter the dining/living room. The extension in question if you can imagine is built in this type of passage, between the exisiting extension and the garden fence. It is dark wood with some kind of plastic corregated plastic roof. It exceeds in height the fence so stands out terribly against the rest of the house which is white. Nobody would be happy with this eyesore.
On the fuss created I think that it has brought to the surface what is at the root of my frustration. I will explain. I let the property through an agent on a Full Management basis as I was moving abroad. I was assured that there would be a check in and check out procedure and visits would be made. As mentioned my current tennant who moved in with the struture already in place has been there for 3 years and treats the property as her home but previous tennants have been in and out on an average with one year in the property, this type of tennant does not hold the same feeling/attachment to the property as their home and enjoy it as such. Hence this might explain why they did not mention it. The agent on the other hand is being payed to look after my property. Perhaps I am wrong and should not expect the agents to inform me of this type of thing as pointed out but the fact that agents seem happy to promise a top service for people who live abroad or do not have the time to manage their property and then start to cut corners once the deal is done with you gone out of the country seems to me to be partly to be responsible for some of the anger aimed at agents. It´s just not good enough to do the mechanics of a letting agent when you are charging full service, there has to be added value, a more personalised approach. I have not changed agent as form the experience of others who I know who have more properties than I and changed agent trying to find that service expected, they have ended up either selling or managing themselves. So that is my feeling although it may not be an argument worth pursuing with the agent. That does not make it right or fair. Good luck to you all, don´t fight, life is too short.
Mark Alexander - Founder of Property118
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Sign Up12:46 PM, 1st August 2013, About 11 years ago
Reply to the comment left by "Joe Bermejo" at "01/08/2013 - 11:56":
Hi Joe
Given that it appears that the ugly extension is perfectly legal, what could you have done differently even if they had reported it to you?
I always try to take the view that if I can't change something then getting stressed about it is futile, a bit like making up a poison for somebody and then consuming it yourself