Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up15:31 PM, 11th October 2012, About 12 years ago
Remember you should advise the tenant at the outset of a tenancy that you will pesume they will proceed onto a SPT once the 6 month one has expired.
I believe it is necessary to formalise the process when converting to a SPT.
a letter may be sufficient; but other more knowledgeable people than me may be able to give both of us advice as to what one should do when one reaches the SPT process.
I think in the past I have just issued a confirmatory letter that I will not be enforcing the Section 21 which I always issue 3 months into the AST and that the tenancy will proceed onto the SPT and that the notice period has changed.
I don't know if there is a fomal legal template one should use in these circumstances.
Lets see if we get some responses from other LL who might know better etc.
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Sign Up15:45 PM, 11th October 2012, About 12 years ago
I comply with the deposit regulations and as such I don't care what the law sayss; it is what the deposit regultions require and I can assure you that there is NO need to issue new PI or a DPC when the tenancy procedds onto a SPY.
Your legal points may well be correct, how the deposit takers take NO notice of this.
I will therefore follow what the deposit regualtions require.EVERY single LA ansd LL would be in breach of deposit regultaions if you wish to extrapolate from your legal points.
That means no Section 21 can ever be used until any deposit taken is returned and 1/2 million LL could be sued for 3 times the deposit and the original deposit amount.
So I don't think that ALL those LL are in breach of the deposit regulations.
Otherewise LL could be ruined and the lettings industry destroyed.
So I don't think we have anything to worry about as I am right which I confirmed with mydeposits.
Industry Observer
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Sign Up16:49 PM, 11th October 2012, About 12 years ago
Paul and Recardo
Periodic is an automatic process in any tenancy type, it just happens which is what makes it such a marvellous system.
However most agents would formally confirm to a tenant in writing as Paul does that their tenancy had now gone periodic and, on my understanding, issue the necessary PI along with that letter!! But certainly spelling out the revised notice requirements to comply with a period of the tenancy is a very good isea.
In theory you do not need to 'formalise' a periodic in any way, but it is best practice and definitely it keeps it neater to do so. I would recommend private Lls do the same.
In terms of the s21 and simply issuing it as a matter of course, either soon after commencement which may agents still do, or after three months as a safety play and "just in case" it is needed, I would suggest caution. The legal protocol is that notices should not be thrown around like confetti but only issued as and when it is believed they will be acted upon. Though there is no expiry time limit for usage on a matured s21 of course.
Paul I have consulted someone far wiser than me on the periodic and PI issuing need and whilst there have as yet been no Court cases on this it remains the case that until there are - and sooner or later there will be - the safest play post LA 2011 and with the loss of any offence escape route for landlords is to issue a fresh PI even if the data is the same and even if no specific re-protecting action is needed in terms of the actual deposit monies themselves.
As I said issue when you don't need to and you are 100% safe. Don't issue and it turns out that you should have done and you are 100% unsafe!!
Industry Observer
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Sign Up18:57 PM, 11th October 2012, About 12 years ago
Paul
I totally do not understand your last point above re s21. All I am saying is that the wisest course is not to issue a s21 until it is actually known to be needed. Where does having to return the deposit come into it? That only applies if the deposit has not been protected to the Court's satisfaction.
I have seen much comment about getting advice from the various schemes. In my experience half the time they don't fully understand the implications of their own rules (especially TDS whose rules potentially penalise their own members) and they will not give any advice an any matter that is legally related.
Hell I once couldn't even get TDS to confirm an opinion on one of their own Rules, never mind Statute!!
We'll see who is right when a case eventually proceeds to a Court of Record, which it will sooner or later. I hope you are right - as if you are not, and the LL losing that case should have issued a fresh PI on a periodic but didn't, then indeed 1/2 million Landlords will indeed have sleepless nights as their error will be too late to correct.
Which it is so easy to do - so why are you so opposed to the safest play in a situation which is by no meamns as clear cut as you seem to think. I asked before and I ask again:-
Please quote me the STATUTORY chapter and verse which states specifically that the clear statements in HA1988 about a periodic being a new tenancy and in HA 2007 and LA2011 about a new tenancy being a protectable incident and thus reprotection and new PI being needed are overruled by what you can quote me.
The only safe route at the moment is to issue fresh PI until a Court has confirmed you do not need to. There are many legal brains far better than mine (and of the three Schemes) that are of the opinion that on going periodic as the Statute wording currently stands, a fresh PI should be issued.
You do as you wish but saying you don't care what the Law says is a bit risky, as that outweighs any Scheme's opinion for what that is worth.
Over and out on this subject
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Sign Up20:02 PM, 11th October 2012, About 12 years ago
Yes I see what you are saying but I phoned mydeposits and they confirmed what I thought; no PI needed when proceeding onto a SPT; but as you suggest some form of written confirmation as to the new SPT conditions is good practice and obviously at the same time you could generate a new PI without a DPC.
It is NOT required but as you say what have you to lose.
The only issue I suggest which makes such serving of superfluous paperework is when a RGI claim is being made.
The RGI company and their solicitiors want all sorts of confirmation of documentation being received.
So maybe do what you suggest but require the tenant to return a receipt that acknowledges they have received that documentation.
Just in case your legal concerns arise.
As far as Section 21 goes, never trust a tenant.
You could issue the the S 21 the last 2 months of the fixed period tenancy with an explanation that you don't wish to enforce; but that the order is there to immediately apply for a PO wiith no further notice required.
I just do it mid way theough the fixed period for ease.
Then I definitely know I have served in enough time.
All my tenants have appreciated the situation and they have not expressed outwardly ANY concern over such S 21 issue.
apogee
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Sign Up10:19 AM, 18th October 2012, About 12 years ago
The DPS tell me that new paperwork needs to be issued only when the deposit amount changes. Not for a new AST even with rent increase or when rolling over to periodic.
Industry Observer
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Sign Up10:40 AM, 18th October 2012, About 12 years ago
Did you get this in writing from them - as if it ends up in Court I am afraid saying DPS told you that you didn't need to comply with the Law will be no defence for breaking it even if DPS said it!!
Was it Kevin Firth or Daren King at DPS who told you this?
Have they had it in writing themselves from CLG (answer will be NO).
I checked with one of the leading L&T expert solicitors in the UK earlier this week what his current view was on what needed to happen when an AST went periodic. His position is that post Localism Act 2011 EVERY deposit on an AST needs protecting or reprotecting at all times. That is as according to the Statute, not what CLG or any TDP Scheme, TPO, ARLA, RICS, me, you or Uncle Tom Cobbly's opinion might be!!! They all count for nought
Up to you what you do but until there is a decision in a Court of Record - which there will be - why take the risk? Because if that decision is that on a tenancy becoming periodic as well as obviously if a new written agreement is concluded (making both NEW tenancies) that any deposit must be protected/re-protected. This includes issuing fresh PI information if you have not been doing so then courtesy of that Court decision you will, to use a legal phrase, be stuffed!!
The problem with asking any Scheme is that they will only answer the question you ask them, which presumably is "Do I need to reprotect the deposit" etc. Now to keep the money safe the answer may well be NO, or "just amend the end date" (though how you do that on a periodic with no end date is a good question) and that is the question they will be answering.
I'll bet good money apogee that neither you nor anyone else in this thread who has runbg any Scheme actually asked them if you needed to re-serve the PI information. The Schemes couldn't care less about that aspect, all they are concerned about is holding or insuring the money and issuin certificates to that effect.
In practice in effect meaning doing half the job - or allowing you to.
apogee
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Sign Up10:09 AM, 19th October 2012, About 12 years ago
Thankyou for your passionate reply Industry Observer! I believe you are right and as you say, until proven otherwise with a court decision then better safe than sorry.
apogee
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Sign Up11:12 AM, 19th October 2012, About 12 years ago
Thankyou for your pasionate reply Industry Observer! I believe you are right and as you say, until a court decision then better safe than sorry.
Industry Observer
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Sign Up12:13 PM, 19th October 2012, About 12 years ago
Hi apogee
I may be wrong - but I don't think so and more to the point neither do several far better legal brains and authorities than mine!!
My job as a consultant as I see it is to prevent problems and keep my clients out of Court, not help them when they end up there (though I would of course!!).
It may be overkill and it may prove not to bbe necessary - but protecting and serving PI if you ended up not having needed to is a far better position to be in than not having so acted if it turns out you should have done. Localism Act has dictated that, hence why this periodic business now matters. because if wrong there is no escape, previously there was so it was an interesting almost academic legal debate but in reality had no application.
Now it might well do!!