Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Industry Observer
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:26 PM, 9th October 2012, About 12 years ago
What a bizarre comment.
I understand the sentimentsd and difficultiers of course you have to find someone to take them to Court and then they have to have two pennies to rub together to make it a worthwhile exercise - and not just cost you more money.
But let's be clear on one thing Paul where the Law is concerned. A 12 month AST is a binding contract on both parties unless there is a break clause that can be triggered, or the LL is in breach and thus the tenant can walk away penalty free. Otherwise unless the Landlord has mutually agreed to early release the tenant is tied until a new tenant has started paying the rent.
In fact following an Appeal Court case several years ago involving a firm of solicitors leaving commercial premises early it was held not only that the solsd remained liable for rent to the end of the agreed lease term, but that the LL didn't even need to do anything to mitigate their loss by trying to find new tenants as quickly as possible.
This has always been held to be the position on domestic lets, but informed legal opinion post that case was that the landlord probably did not. So the reverse of what you say is what applies at Law - though on a prctical basis...............
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:30 PM, 9th October 2012, About 12 years ago
If the tenancy goes statutory periodic with no material changes to the agreement, PI does not need to be re-issued, and no additional fee is required.
Only if changes are made to the agreement does the deposit need to be
re-registered; which then would involve re-issuing PI and paying another registration fee.
Chris
Industry Observer
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up20:24 PM, 9th October 2012, About 12 years ago
Chris
Forgive me but in terms of the Statute (NOT Scheme Rules and Requirements) I cannot see how you are correct. The whole basis of the position in a periodic is not whether the deposit needs re-protecting as often it will not. Indeed if it is with DPS for example then the landlord does not need to do anything as the money stays re-protected automatically.
But that does not mean that the other part of deposit protection, the issuing of PI, can be ignored. The periodic tenancy is clearly a new tenancy (even if the Statute is clumsy or inconvenient in TDP terms). Every new AST post 6.4.12 must have the deposit protected AND PI served. It may be that the protection bit happens almost automatically, or by default, or with minimal effort.
But the PI needs action on the part of the Landlord.
I hate to ask but how senior are you at TDS because I really do not think what you are saying is correct but if you are indeed a senior manager then what you are saying is potentially very significant for landlords and agents (especially if you are wrong and I am right!!). It is in terms of deposit protection in terms of the deposit itself - but not in terms of the need to serve PI. The first part of your final sentence above is correct - but the second part in my view is not.
Recardo
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:49 AM, 10th October 2012, About 12 years ago
Hi All,
still confused with what seems to be conflicting views. All I want to avoid is paying an anual regestration fee for regestering for a Deposit Protection (with My Deposits app£30) for the same tenant, in the same proprty, Many have now been there 4-5 years.
Example:
Year 1, I do an ASTfor a new tenant,and pay to protect it (with My Deposits), Year 2 I renew the AST for another 12 months, no changes apart from the start and end date. Same tenant. same property, same rent. As no new deposit is taken I do not return it as the tenant is still there. Do I have to do another deposit protection for the deposit already protect in year 1?
If I have to keep paying to protect the original depost on a no change tenancy year after year, BUT can avoid doing so if the tenancy rolled over to a periodic tenancy then I will do so.
I'm sure no one want's to be fined 3 time the rent because of a misunderstanding.
I did read that no deposits taken befor April 2006 did not have to be protected. The tenant in my original post took the tenancy in 2005, that is why it was never protected.
I think I will have to write to My Deposit and see what they say, as I feel tenants still prefere the piece of mind of a renewed12 month contract.
Seems I may have opened a can of worms here!
Regards
Recardo
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:09 PM, 10th October 2012, About 12 years ago
Listen old mate I can see you are struggling.
You are making life unecessarily hard for yourself.
Just do 1 initial 6 month tenancy and protect the deposit.
If the AST remains the same for the next 20 years then NO new protection is needed.
For rent increases use the Section 13 process.
Having a 12 month tenancy gives no benefit to you whatsoever.
None of my tenants have EVER objected to have a 6 month AST and then onto a SPT.
If there are any changes to the AST like you moving address or another tenant is added the a new DPC MUST be issued.
I have NEVER had to reprotect a deposit and the tenant would be paying the 'admin charge' if I ever did.
Tenants have stayed for years without any problems.
You MUST phone mydeposits and ask generically about your particular situation; do not give your name and membership no.
The way I would work it; is if I wanted anything changed on the AST, then I would pay the 'admin' charge, except rent increases when the Section 13 process would be used,
Anything the tenant wants to change then they pay the 'admin' charge.
Doing all these 12 month AST's serves NO purpose at all.
As we have discussed a tenant could leave in the 9th month of a 12 month AST and you could do nothing to prevent them doing so.
A 12 month AST with a break clause is effectively you issuing a 6 month AST followed by another 6 month AST as you would have the right to invoke the break clause.
So you see a 12 month AST with a break clause for all practical purposes is NOT a 12 month AST.
Remove the break clause and then YES the AST is a true 12 month tenancy.
You are giving yourself a load of grief for no material or appreciaqble difference in the security of either you or the tenant to maintain the tenancy agreement.
WHY BOTHER doing it your way!!!?
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:18 PM, 10th October 2012, About 12 years ago
You are correct all tenancy agreements MUST be complied with.
However what if they are not!?
Are you going to chase a tenant, if you can find them and do a CCJ on them for the remaining term they signed up for and then attempt recovery from them.
NO you won't bother; because it is not worth it!
I say again the ONLY value an AST has of whatever length is to prevent a LL evicting the tenant unless the tenant does NOT comply with the AST terms.
Industry Observer
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:48 PM, 10th October 2012, About 12 years ago
Recardo
If a new agreement is signed on an AST the deposit must be reprotected (which may mean no action needed at all on that side if it is with DPS) but even if no specific action is needed the Prescribed Information MUST be re-served (even if all the information on the face of it appears identical as compared with the last one served).
Same requirements apply to any existing AST going periodic because they are a NEW TENANCY courtsey s5 of 1988 Housing Act. Even if no terms have changed they are a new tenancy with an indefinite term - periodic. Being a new tenancy triggers the TDP requirements - not other Statutes etc.
By all means don't bother and take the risk until there is a Court of Record decision on whether or not this is correct but do you really want to be the test case?
Protect when you don't need to and not an issue. Don't protect when you should have done and you have an inescapable problem because the offence has been committed.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up3:46 AM, 11th October 2012, About 12 years ago
No you are wrong a DPC is NOT needed when a original AST is in force.
Deposit regulations consider ANY AST which proceeds onto a SPT is the same AST; NOT a new AST.
A DPC is required everytime there is a change to a AST.
It is NOT possible to change a SPT without issuing a new at least, 6 month AST.
Rent increases may use the Section 13 facility to obviate a new AST.
An SPT is in effect a new tenancy agreement but does NOT require a DPC as it is an extension of the original AST.
Forget Section 5 it does NOT affect deposit regulations, period.
A DPC is required only for an AST change, NOT a SPT because you must issue a new AST if there is to be a change to a SPT.
These maybe pedantic points, bu ther point is you do NOT need a DPC for an SPT
Industry Observer
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:32 AM, 11th October 2012, About 12 years ago
Paul
You are wrong - but to support your point please quote me chapter and verse in the 2004 Act, LA2011 or any other TDP related Statute which SPECIFICALLY states what you say. As opposed to what I can quote to you the 1988 Act which clearly states a periodic is a new tenancy - obviously a new AST.
The TDP regulations then require appropriate action when any NEW tenancy comes into effect. The starting oint for what needs to be doine is the 1988 Act NOT the 2004 Act, because the 12988 Act (as amended by 1996) dictates what is or is not an AST. If it is an AST then the 2004 Act and all TDP provisions dictate what you must do in those tenancies if there is a deposit taken.
Are you areguing that if there is a no deposit AST and it goes periodic that is then not a new tenancy?
If you can quote me the TDP comments under Statute (NOT Scheme Rules) which state otherwise I will concede. But you will be unable to - because several legal authorities who had previously and originally felt as you do have siubsequently changed their minds.
This is a classic situation of wishing things to be as you'd prefer, and arguably as they should be. But that does not override the Law.
What on earth makes you think that issuing a s13 notice means you do not have, in the periodic state, a new tenancy? You do - what you do not have is a new agreement, but the agreement and the tenancy are two different things. Hence why we can terminater an agreement but not a tenancy.
A DPC is not needed every time there is a CHANGE to an AST it is required every time there is a new AST IF the Scheme Rules require it. But the Statute requires that the protection and PI serving are carried out every time. The only reason protection does not always need to be carried out is if it is ongoing and no action is needed.
I assume you can at least agree that if there is a new DPC needed then PI will also definitely need to be served?
Recardo
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:13 PM, 11th October 2012, About 12 years ago
Hi Paul & industry,
All AST's I have will now be rolled over to a periodic tenancy. Any new AST's (new tenants) will be for 6 months. If a tenant askes for a new 12 month AST I will OK but you will have to pay the admin fee to cover a new DPC
Thanks to you all who took the time give your advice,
Recardo