Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
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- Address and post code;
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- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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First |
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
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- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up13:26 PM, 3rd October 2012, About 12 years ago
Assuming the rent is paid by standing order or direct debit, it is very likely the tenant will have money in the bank on the 1st, as most people get paid towards the end of the month.
Mark Alexander - Founder of Property118
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Sign Up18:37 PM, 3rd October 2012, About 12 years ago
Hi Recardo
A few questions if I may please:-
When you issued a new tenancy agreement did you re-protect the deposit? If not, BEWARE, you could be fined 3 X the deposit amount so it's well worth considering this before making waves.
Has your tenant got a good job?
Did you get a guarantor agreement?
Did you purchase Rent Guarantee Insurance when you renewed the tenancy.
All of the above affect your likelihood of being able to enforce the contract conditions.
I think Paul Barret's practical advice is good however, I don't necessarily believe that the only choice you have is to suck up the losses if you found the right tenants and got your due diligence right.
Regards
Mark
Recardo
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Sign Up9:38 AM, 5th October 2012, About 12 years ago
Hi Mark
As the start of the tenancy tenancy was taken out in December 2005 and deposits did not have to be protected then, I did not think the deposit had to be protected every year. I have always refunded deposits so paying for deposit protection every year seems to a cash cow for companies taking fees from people who never use their services. I have re-protected all other deposits taken after 2006 only because I do not want a savy tenant claiming 3 years rent refund.
She has an average job with no guarantor,and i Have no rent Guarantee.
She is one month in arrears, has not had a rent increase for 2 years and says she can't afford to catch up, but wants a larger place at a higher rental.
All new AST's are done through a letting agent for an average fee of £350, as most of my properties are 90 miles away. They do the checks and due diligence, but are mostly after the fee.
I told the tenant she was free to move as long as she gave me two months notice and paid the rent to the notice period.
Paul's advice is good except for going on to a periodic term. Again the tenant only has to give me 1 months notice (not enough time for a replacement), but I have to give the tenant 2 months notice?
I think the majority of tenants prefer to do a 12 month AST for their piece of mind. I always write to them 3 months befor it expires to ask if they would like to renew. if they do not I can then give them notice with plenty of thime to find a new tenant. To date this has never happened
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Sign Up11:15 AM, 5th October 2012, About 12 years ago
You are correct Recardo with the way you do your AST's; but they only work because you have normal tenants who comply with the AST terms.
This is how it should be, especially if these tenants want a good reference.
But we know there are a minority of tenants who are not bothered what AST they have, they will leave whenever they feel like it without any notice if that is their fancy whether in a Fixed Period or not.
Normal tenants will want to comply with your perfectly acceptable arrangements; but a tenant doesn't have to.
Remember another Fixed period would not retain a tenant if they really had to move.
They would suffer the damaged tenant reference.
There is always a mug LL out there who will rely on a LA reference which is as much use as a chocolate teapot, and you won't bother suing in a County Court for failure to pay contractual rent for thre remainder of the fixed period.
I think if you just issued a 6 month AST along with Mark's Deed of Assurance; it would carry far more weight than a long AST
Using a 12 month AST means you have to use Section 8 if there are any problems.
At least with a 6 month AST you only have to wait 6 months before you can apply for a no fault PO.
I have never had a request from a tenant for a 12 month AST as I have effectively always verbalised Mark's Deed of Assurance
Remember aswell there is NO legal requirement to give you ANY notice whatsoever when wishing to terminate an AST fixed period.
Of course we all have a notice period in our AST but it is an unenforceable condition.
We could not besmirch a tenant's reference if no notice was given and they vacated on the last day of the Fixed term AST.
Of course manners and courtesy is what most normal tenants will adhere to, so in these cases your AST and notice protocols will probably work.
I think the way you have managed things so far has worked on politeness of both parties and you have been fortunate.
Not all tenants are like that though, are they!!!?
As far as deposits go just phone mydeposits and they will tell you what the situation should be; but don't use your real name.
Mark Alexander - Founder of Property118
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Sign Up14:15 PM, 5th October 2012, About 12 years ago
Recardo, I hate to be the one to break this news to you but you MUST protect the deposit again every time you create a new AST, even if it is with the same tenant. On this basis any decent advisor you tenant speaks to will tell them to complain and get up to 3 times their deposit refunded plus their deposit. You counter argument, however, could be that the tenant is still responsible for the rent for another 10 months.
What a mess!
However, I also think your letting agent had a duty of care to you to inform you of this so I think they too are at least partially responsible. You should at least raise this with them.
You could tie yourself up with litigation over the unprotected deposit for this AST and recovery of losses resulting in the agents negligence and for early termination from the tenant. However, do you really want that hassle? If not, perhaps it's worth just chalking this one up to experience. You money, your time, your choice.
Wishing you well.
Recardo
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Sign Up8:56 AM, 6th October 2012, About 12 years ago
Hi Mark & Paul
Thanks for your advise I'm sure it was also helpfull to other landlords. Maybe the deposit protection fee should be looked at as it does seam unfair for a LL to pay the fee every year because they provided a happy tenant with a new AST. Same tenat, same property, NO new deposit it was taken and was protected in other cases 3 years. The company was not asked to adjudicate every year, nor will they be when the tenant leaves. So money for old rope.
In this case I will ask the tenant to use her deposit of £600 taken 2005 to cover the current rent of £625 if she makes up the shortfall. If she say no I will refund her deposit now, and chase her for any damages later if needed.
Am I right in understanding that if I let an AST run into a periodic tenancy the original protection is adiquate as no new AST was given, and no new protection is required? If so why is the 7 year old case so different. Same tenant same property with £25 rent icrease in 7 years.
So do I sound like a rouge landlord because I have to keep paying for something I don't want or need. A dposit scheem may give a tenant more piece of mind as they have 5 pieces of paper I'v had to print and send to them, it does nothing for me.
As i said earlier because of the distance I use a letting agent to find the tenant. I meet them on moving day or as soon as posible, keep in regular contact with 2-3 quick inspections a year (don't need a canabis factory). I then ask them 9 months later in a letter if they would like to stay on with the inflection that if say no or don't know I will contact an agent to View and market the property, an a letter of notice is on its way.
If they say yes they want to stay (never had on say no) I then do my own AST for the next year, and every year after untill a new tenant is needed.
Regards
Recardo
Mark Alexander - Founder of Property118
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Sign Up9:35 AM, 6th October 2012, About 12 years ago
The law says that when a new tenancy is created the deposit must be re-protected. I didn't draft that law. Had I done so I would have included a provision for deposit rollover protection for tenancy renewals. As you say, it's money for old rope and paperwork for the sake of paperwork but the law is the law.
An alternative strategy would be to offer your tenants an annual "deed of assurance". The tenancy agreement would remain statutory periodic and you would not need to re-protect the deposit. The tenant would know that if you do serve notice within the 12 months you will pay them compensation which can be as much or as little as you want to offer. Remember, it's a negotiation.
Instead of having to pay out for deposit protection you could charge a small fee to your tenant for preparing a new "deed of assurance". That way you will be growing your income and not your expenses or liabilities. It also gives you control whereby you can make a commercial decision on serving notice if your personal circumstances change. A new 12 month AST puts all the control into the hands of a tenant whereas a "deed of assurance" gives both landlord and tenant more choices.
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Sign Up10:42 AM, 6th October 2012, About 12 years ago
When you say the distance involved is prohibitive.
If you work out the costs of you managing the property compared to what you would pay a LA, I think you'll find it is cheaper you doing it.
And you are correct in LL having to produce all this paperwork; but we have no choice.
Quite frankly there is NO need to keep producing AST's.
LA like doing this as it generates fee income.
ANY change to an AST and you MUST issue a new DPC.
This is why I use Section 13 for rent increases as it saves the tenant or rather me having to pay for a new DPC.
If the tenant wants a new AST with possible amendments to it, then I would do so but the tenant has to pay the 'admin fee' for the DPC as a LL is NOT allowed to charge a tenant fior a DPC.
If I was you I would just have a 6 month AST and then all proceed onto a SPT and add a letter like Mark's Deed of Assurance.
Doing things this way will avoid any confusion for you and all those silly fees which are completely unecessary.
I don't think you need a LA to manage these things.
You could even give authority for a tenant to carry out works or have them carried out on receipt of estimates for the work needed.
This would save you a lot of hassle.
Your tenants seem to have been OK and I'm sure they would have done things correctly with minor repair works.
The deposit law changed some time in April this year.
I think if you search Mary Latham's posts on this site, she posted chapter and verse about everything a LL need know about the revised deposit regulations.
She has also posted extensively about this and many other LL related issues.
You would do yourself a great favour if you took an afternoon off and read ALL her posts.
You WILL find yourself considerably enlightened once you have read them all.
And yes the same AST can remain inforce for ever along with the original DPC for that deposit.
I very much doubt that all the paperwork you keep producing has or will have the effective of facilitating retention of your tenants.
They would have stayed regardless of these AST's you keep producing.
I think you will find it is the LA that is driving production of tis paperwork as they gain considerable fee income from renewals.
And as we have discussed an AST will NOT retain a tenant if they wish to leave before the Fixed term expires.
Renewal fees are a complete waste of time for the LL and tenant; but NOT of course to the LA.
Still speak to mydeposits about your deposit situation.
Hopefully she leaves and if no rent has been paid for the last month she will expect you to use the deposit for rent arrears, so she shouldn't be any the wiser if there are deposit issues.
I have an idea that a tenant can dispute a deposit 6 years after the tenacy has ended.
But you may end up having to refund if she knows about the new regs; which is unlikely.
However do contact mydeposits on 020 82753260 and they will give you definite advice as to what your situation or rather your 'friend's' is!
Mark Alexander - Founder of Property118
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Sign Up11:44 AM, 6th October 2012, About 12 years ago
Hi Paul
I would never use a section 13 notice, they are impersonal. It's far better to go and have a chat with a tenant. This gives you an opportunity to have a look at the property too. Clearly Recardo already does this. When a rent increase has been agreed with a tenant I agree to confirm what's been agreed by email and ask them to respond with their confirmation. That's all that is required in law.
If you issue a section 13 one of two things will happen,; either the tenant will move out or they wont. A chat over a cuppa avoids the need to wait two months and the outcomes are identical, save for possibly increasing the rent a month earlier. You are much more likely to persuade a tenant to stay on and pay an increased rent over a cuppa that hitting them with a section 13 notice too.
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Sign Up13:51 PM, 6th October 2012, About 12 years ago
No I didn't explain in detail; but yes I entirely concur with your methodology.
I do indeed discuss the situation and then I send the agreed Section 13.
I have never just served the notice without discussion with the tenants.
So I do subscribe to the way you do things
The Section 13 I send effectively just confirms the rent increase and obviates a new AST with all the ramifications that that causes. and that I have after discussion eventually arrived at.
I think every tenant has managed to beat me down from my original proposed increase amount!!.................................I am so weak!!