Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Industry Observer
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:33 PM, 18th July 2012, About 13 years ago
100% as if it had been two things
1. The whole industry would have heard about it - referrals to the OFT on this issue were very
popular about 10 years ago
2. The OFT would have stopped opposing it if a Court of Record had decided in favour of the
Landlord
Analogy poor I agree - but then I was only following Mary's lead and then got flattened by a juggernaut!!
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:36 AM, 19th July 2012, About 13 years ago
Rent Guarantee Insurance, sorry for using an acronym, lazy on my part.
RGI is a method by which a LL may protect themselves against a tenant not paying rent and then the costs involved in evicting them.
It should not be used as a replacement for the normal and usual thorough referencing and enquiries to be carried out by a LL on a propspective tenant. Mark offers detaiied advicein his posts on the whole issues of renting.
RGI should be used a potentially very useful adjunct to normal DD on tenants.
It is incredibly cheap.
discountlettings who I use charge £99 for £50000 of cover including legal costs to ultimately evict the tenant.
This means it could take in my case 4 years to get rid of the tenant and I would still be paid my rent by the RGI company.
This is an annual charge and even if a tenant's domestic circumstances change which mean they would not pass a RGI check if it was carried out again, all you have renew the policy with no further checking required.
This is especially useful if a tenant who passed a RGI check and then finds themselves on benefit will still qualify for the RGI policy providing they still meet the usual monthly rent payment.
You have up to 90 days to submit a claim so that tenants have about 88 doys to ensure that all arrears etc are paid therby preventing a RGI claim being made.
Once a RGI claim is made you have to evict the tenant as they would no longer qualify for RGI.
You could of course retain them but then you are exposed to the risk ot them not passing on LHA to you and then you face the costs of evicting them.
Of course that is your risk to choose.
Personally I prefer to take on only tenants who pass RGI checks.
However fo the cost of £8.25 per month for the year that is cheap for the cover provided.
Even if the RGI policy doesn't pay out for whatever reason, what is the loss compared to the posibility it may well pay out.
I would take the risk of losing £99 for the sake of the policy probably paying out if ever needed.
If you do have to claim you might stike lucky and the policy pays out
For LL who have lots of money and properties they can probably self-insure
Us newbie and little LL CANNOT afford to take suks, so RGI is the last defence you have against a tenant not paying rent.
There are other companies offering RGI.
Apparently there is a company up north whch for about £300 is offering RGI on LHA claimants.
Average annual premium is about £300
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:59 AM, 19th July 2012, About 13 years ago
Hi IO - nice to have a mention! I think the issue is becoming a little confused. My opinion was expressly in consideration of 1988 HA. I accept that contact Law allows a remedy where the tenant breaches an express agreement to give notice - the issue is in trying to remedy it and in so doing demonstrate material loss. I am sure that a Court will have heard this - but any authority will apply to a breach of a contractual term rather than impact upon the principles established in the act. Regards
EW
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:26 PM, 19th July 2012, About 13 years ago
Hi Paul, Many thanks again for your detailed response, certainly worth consideration. Cheers Don.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:29 PM, 19th July 2012, About 13 years ago
@Puzzler. May I humbly suggest that your agent isn't doing as great a job for you as you think, for 2 reasons. Setting the rent collection date on a different date to the tenancy date just creates a needles grey area regarding ending a tenancy. It confuses Tenant's, in particular, and I have often seen it lead to legal notices being served incorrectly. It also means your agent is compressing all their possible arrears response into the 1st week of each month. This means that they are likely to respond less quickly and efficiently than they would if the workload was spread more evenly throughout the month. 2nd - your agent automatically creates a void of 10 days for you between every tenancy?! have you sat down & worked out how much this is costing you? Surely you are paying them to ensure that tenancies are managed properly so this doesn't have to happen? I bet they love you because you make their life really easy by allowing this, but are they really helping you earn the best return on your investment? It doesn't sound like it to me.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:56 PM, 19th July 2012, About 13 years ago
Missed the bit about the RLA.
I would say as a newbie it would be worth it if only for a bit of handholding.
Having said that I reckon I have learnt far more than when I was a member of the NLA just by participating in this and a few other forums.
The amount of information that is available and imparted is quite astounding.
It is also extremely valuable info in that taking note of it could save one a fortune in losses.
As an example had I come across Mark's site 5 years ago if it was available I would have saved hundreds of thousands of pounds!!!!
Yes that's right.
In the LL game things seem to change at a frightening pace with invarably negative effects on LL.
Knowledge is power and all that, so I think this forum and similar like, property tribes are an excellent way of keeping abreast of issues that affect us.
Literally hot off the press items hit this forum very quickly, largely inspired by Mark who certainly seems to know the 'movers and shakers' in the industry.
As LL who are wishing to protect our interests we surely should be duty bound to be as informed as possible, after all it's our money we are looking after.!!!
So NLA, RLA are ok but I reckon forums are more up todate.
Personally it would be better if there was onl 1 LL association as this would have far more clout with government and would be something that all LL would see as worthwhile joining.
I let my NLA membership lapse as I think I can obtain everything on the net for free.
That has proven the case todate.
Puzzler
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:40 PM, 19th July 2012, About 13 years ago
In reply - the tenant gives 30 days notice, simples. If they prefer to have all the rents at one time, it is no skin off my nose. It also means that they can concentrate on any arrears for the rest of the month as they will know when they have occurred without constantly checking against every property on their books. I would say that is more efficient not less. I have had very few (in fact no) arrears in over 12 years with ten properties, one short void and mostly long tenancies (up to 7 years and running) so it doesn't really arise. The 10 days is not set in stone allows for inspection, remediation, cleaning, references, assessment and return of deposit (including any dispute) etc. I do pay them to manage properly which means I also want and have happy tenants for whom I provide a service; I'm in it for a business but the tenants are my clients and I prefer to know that the law and good practice is complied with. Cutting corners does not pay in the long run and you would struggle to do the above properly in less time even if you had a fully referenced tenant by the time the previous one vacated and there were no queries regarding the deposit.
Recardo
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:30 AM, 3rd October 2012, About 12 years ago
A question for Mark and Paul, Everything is in favout of the tenant as the bad old landlord takes the risksb but finds it difficult to remove bad tenants.
I have a tenant that renewed her AST every year for 5 years. She recently signed a new AST 2 months ago for 12 months period, and has just text me to say she need a larger place and would like to give me 4 weeks notice to leave!
How would you recomend I proceed? I asked her if she read and understood the terms of the contract she signed.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:53 AM, 3rd October 2012, About 12 years ago
This is a tricky one, especially if she's been a good tenant. I'd suggest a face to face visit every time to discuss awkward situations like this, the sooner the better. I would explain that she has signed a commitment to rent the property for another 10 months and that I am reliant on that income. I would, however, agree to release her from that liability when I can find another tenant subject to her paying for the costs of re-letting.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:58 AM, 3rd October 2012, About 12 years ago
There is nothing you can do to prevent a tenant from leaving and effectively breaking her AST agreement.
Basically all an AST does is prevent a LL evicting a tenant within certain legal parameters.
LL delude themselves if they think it means a tenant will stay for as long as the fixed term lasts.
You could try and trace her and take her to court for the remainder of the AST term.
Chances of; ZERO.
Best thing you can do is start advertising for free on makeurmove.co.uk or any of the other online letting agents which charge a liitle.
Use London Private Rentals aswell which is completely free and ONLY available to PRIVATE LL.
NO tenant need ever comply with the length of a tenancy.
So why LL seem to think that a years AST means they have to stay for a year , beats me.
All you need is a 6 month initial AST and then ALWAYS proceed onto a SPT.
Use Section 13 for rent increases as it saves having to issue another DPC.
I do not know of any LL that has successfully sued a tenant for NOT completing an AST.
I suppose you could try for a CCJ for the unpaid rent for the remaining term of an AST but I doubt you would be successful.
You have to find the tenant first to serve notice.
It is just one of those things.
So get over it as there are loads of tenants out there.
I have been in a similar position as you and just let them surrender early and I found new tenants.
Joys of being a LL......................................NOT!!!!?