Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up21:56 PM, 17th July 2012, About 13 years ago
When I go on holiday the hotel onwer knows I am going to leave after 2 weeks, a tenant does not have to leave. Therefore any tenant that in the past has not kept their landlord informed about their plans, I don't want as my tenant.
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Sign Up22:27 PM, 17th July 2012, About 13 years ago
Ian - when a tenant rents a property for a FIXED term of 6 months - why is there a difference? That's what the Law says. A tenant is not obliged to do anything other than leave. I appreciate your opinion - but the law is express - a fixed term tenancy expires 'with the natural effluxion of time'. It's not my opinion - it's just how it is. Should a Landlord penalize them for that, then it would be unfair. 😉
Robert FitzHerbert
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Sign Up22:51 PM, 17th July 2012, About 13 years ago
Donald, firstly, in my experience an AST is essential. Typically this an agreement written for a year but with an option (on either side) to terminate the agreement after 6 months by way of giving 2 months notice (ie. at the end of month 4). I have found that some letting agents write their tenancy agreements for a fixed period of 12 months and I use both arrangements quite successfully. The key is to find good quality tenants who can produce all the necessary references (including those from employers and previous landlords) and use AST's that are always clear and specific in their detail.
With agreements written for a fixed period of 12 months you have the benefit of knowing that your tenant won't be going after 6 months with all the attendant extra costs but with the downside that if you are not 100% happy with them they are there for the full term, unless they have seriously transgressed. Experienced tenants will often not favour the 12 month fixed period for reasons of flexibility and as the goals for any landlord should be to (a) find quality tenants and then (b) through good management keep them for as long as possible, I tend to favour the former 6 months arrangement which allows sensible flexibility on both sides; however with both arrangements their should always be a requirement in the agreement for 2 months notice on either side.
AST's can be written for rent to be paid monthly from either the start date of the agreement or (say) on the 1st of every month. An agreement must be 'agreed' by both sides and for the sake of clarity as long as the both parties are clear and have agreed the payment terms, anything is reasonably achievable. Tenants will often request monthly payment dates to coincide with receipt of salaries and in this case I would always ask them to make the first payment the normal month's rent in advance plus the pro-rata amount to cover the particular period to the rent payable date that they wish. Likewise, it can also be written that notice can only be given (say) on the last day of the month. By ensuring that 2 months notice is required this ensures the tenant doesn't spring something too unexpectedly on the landlord and allows him ample time to re-market the property well before the end of the tenancy.
Whichever way the agreement is written, the tenants must know their terminal commitment and when I receive their notice, I always draw their attention to this but say that should I find a suitable replacement tenant who wants to move in prior to their termination date and if they are able to move out earlier, then that is of course possible to the benefit of all parties. If the existing tenant wishes to leave earlier that their termination date, then they must realise they have a commitment to pay the rent whether they are still there or not.
So, (a) write the agreement clearly without ambiguity but always considering what is reasonable, (b) ensure that the tenant is clear on the key points concerning notice and dates and (c) re-confirm to the tenant upon receipt of their notice, what the rules of departure and re-marketing are, which of course should be all as per the agreement. If needed, investigate what flexibility they have on their final departure date and agree the implications of this in writing.
Hope this is useful - it comes after 18 years of lettings experience in which time I have never had to revert to solicitors letters and have never lost out through the actions of rogue tenants.
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Sign Up6:23 AM, 18th July 2012, About 13 years ago
Hi Mark I think you might have got the wrong end of the stick possibly caused by my poor commentary.
So to state my position which I believe concurs with yours.
I absolutely believe that an AST is a fundamental foundation for ANY tenancy.
My preference is ONLY for 6 months on the basis that it is easier to resolve county court actions to remove a tenant from a property.
I never have bothered with break clauses as I don't see the point.
An AST is worthless from the perspective of ensuring a tenant will remain for the AST period.
Of course the AST is needed for all the other things; but it does not prevent a tenant leaving before the AST period expires.
A LL will stand no chance of recovering the contracted rent for the full AST period as it is just not cost effective to pursue recovery from a tenant; you have to find them first!!!
So if the tenant vacates before the AST expires then the best you can hope for is that no damage etc. occurs which would mean a call on the deposit and that the deposit can be used for the rent that wasn't paid.
Of course one would face an even bigger problem if a tenant just stopped paying rent 2 months before the AST expires.
If you have RGI then you can claim on this, otherwise you will have to possibly evict the tenant or they will just stay there possibly until the AST expires not paying rent and then leave and there will be nothing you can do about it apart from the tortuous county court process.
This is why I have RGI which funnily enogh I am possibly going to have to claim on, which should be interesting!
I thjink the overarching point is that an AST is not a guaranteed way of making a tenant comply with the lease period he has signed.
LL are really up against it as if a tenant doesn't pay rent during the initial AST period or leaves before the AST period expires.
RGI is the only way of recovery of such losses.
I am not sure what the situation would be if tenant left during an AST period and whether you could claim on RGI.
I think the main thing that these problems highlight is that LL need to have a fighting fund to cover losses caused by these tenants not paying rent and leaving before the AST contract expires.
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Sign Up6:37 AM, 18th July 2012, About 13 years ago
It doesn't matter what you put in your AST about any notice period being required.
It is illegal to insist on this as it is an UNFAIR term
It is NOT possible to legally enforce any notice period on an AST in it's fixed period.
NO deposit may be withheld if the tenant vacates on the last day of the AST period handing in the keys, subject to there being no deductions required for damages etc.
If you retained the deposit you would be prosecuted by the deposit disputes procedure.
If you gave a negative reference because a tenant left without giving notice you would be committing defamation of character.
You could be up in front of the ICO and have all sorts of problems.
Too many LA and LL have illegal AST's
I have just checked mine which states 1 month's notice minimum, which is an UNFAIR term
I CANNOT enforce it.
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Sign Up6:53 AM, 18th July 2012, About 13 years ago
You are absolutely correct about a tenant having no legal obligation twards the LL regarding notice at the AST fixed period expiry.
However whilst a tenant may have complied with the strict terms of the law there is also the matter of other tenant considerations by a LL.
As a LL I would expect a courtesy of at least a minimum 1 months notice and ideally 2 months.
It clearly is really a question of good manners.
Would a LL wish to take on a tenant would has not given any courtesy towards the previous LL regarding the tenancy term, unless the tenant could come up with a plausible excuse as to why they gave no notice.
Puzzler
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Sign Up8:10 AM, 18th July 2012, About 13 years ago
My understanding is that one month's notice from the tenant is required to end the tenancy at the end of the agreement period e.g. after 5 months, or at any later time when the SPT is in place. I don't think you can stipulate that it has to be at the end of a calendar month. Why does it disadvantage you to have someone leave mid-month? I have an excellent letting agent who allows a period of 10 days between tenants for cleaning, checking, referencing new tenants if found and I have very few (almost no) voids on a portfolio of properties. It just means the property is available at any time within the month depending on the vacating date. I don't believe you can charge them for time when they are legitimately not in occupation, and I don't see why you feel that is unreasonable. If you stick to the pcm rule you would have to be vacant at least one month for the checks to be carried out unless you had a tenant lined up before the other left which would be tricky given they only have to give one month's notice. So you would likely have longer voids.
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Sign Up8:48 AM, 18th July 2012, About 13 years ago
Firstly I always advise my clients to go for 6 month tenancies - if you are having problems with your tenant 6 months isn't too long to wait to start the possession process, however 12 months can seem forever especially if your tenant starts causing problems in month 2 of the tenancy.
Also I always advise that the monthly payments start and continue on the start date of the tenancy, ie if the tenancy startes on 1st of the month, rent is due on the 1st, if the tenancy startes on 15th month, rent is due on the 15th. This makes it easier when the tenancy becomes periodic it avoids any confusion as to the correct tenancy period for calculating the dates for the Section 21 Notice.
Rebecca Brough
Fidler & Pepper
01623 448331
Robert FitzHerbert
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Sign Up9:00 AM, 18th July 2012, About 13 years ago
I understand Paul's comments concerning the enforceability (or lack of it) in respect to the various contract terms, however I believe he and some other commentators are missing my point here. I sent 35 years working in the contracting industry and have had to put together more contracts than I can remember. It doesn't matter how comprehensive the agreement is, one reality always remains - if you have to go to law to resolve a contractual issue then all parties have failed! The same applies to landlord and tenant issues, which is why I stressed the importance of the Agreement as being more of a "road map" for a successful journey than a tool to beat the tenant with or visa versa! What is enforceable or unenforceable won't be discovered anyway until a judgement by the court is made, by which time it is too late and all the parties are either out of pocket or out of credibility.
My advice is always to spend more time ensuring that the agreement is not only legally reasonable but that the parties really understand the document as far as their obligations are concerned on the big issues - ie. commitment on time, payment, notice, termination and release of deposits. If these are clearly understood by both parties and trouble is taken in selecting good tenants, life with the law doesn't have to be seen as inevitable!
Robert FitzHerbert
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Sign Up9:02 AM, 18th July 2012, About 13 years ago
I
understand Paul's comments concerning the enforceability (or lack of it) in respect to the various contract terms, however I believe he and some other commentators are missing my point here. I sent 35 years working in the contracting industry and have had to put together more contracts than I can remember. It doesn't matter how comprehensive the agreement is, one reality always remains - if you have to go to law to resolve a contractual issue then all parties have failed! The same applies to landlord and tenant issues, which is why I stressed the importance of the Agreement as being more of a "road map" for a successful journey than a tool to beat the tenant with or visa versa! What is enforceable or unenforceable won't be discovered anyway until a judgement by the court is made, by which time it is too late and all the parties are either out of pocket or out of credibility.
My advice is always to spend more time ensuring that the agreement is not only legally reasonable but that the parties really understand the document as far as their obligations are concerned on the big issues - ie. commitment on time, payment, notice, termination and release of deposits. If these are clearly understood by both parties and trouble is taken in selecting good tenants, life with the law doesn't have to be seen as inevitable!
Subject: [property118] Re: Advice Sought from Fellow Landlords – tenancy agreement periods and monthly payments